Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft NR32 3AX
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9.8 122 Reviews
  • Barchester Oulton Park Care Home, Lowestoft
Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individuals’ care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care. Personal interests are actively encouraged and there is much to enjoy in Oulton Park’s relaxed and homely atmosphere.

Oulton Park also has a dedicated Memory Lane Community that provides a safe, homely environment for people living with Dementia. Memory Lane incorporates bespoke design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware assists with reminiscence. Residents living with Dementia are offered a range of activities to help preserve life skills, support interactions, increase self-esteem and retain a sense of purpose and selfhood.

Providing fresh home cooked food and life enrichment plays a strong part in the well-being of the residents at Oulton Park. Whether it is art, gardening or live music - activities are undertaken to ensure a resident continues to engage and enjoy themselves through meaningful activities. The home’s quiet garden and courtyard also offer the opportunity to escape and enjoy a quiet drink with a loved one.

Visitors are always welcome at Oulton Park for a cup of tea and a chat about the care provided at this beautiful home - conveniently located close to the delightful beach of Lowestoft and at the heart of the Broads.

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Care Provided by Barchester Oulton Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Wright (General Manager)
  • Admission Criteria
    • An individual care needs assessment is always completed by our clinical team prior to any admission to Oulton Park
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2004
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Barchester Oulton Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Oulton Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!


  • Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.


Barchester Oulton Park Care Home Reviews (122)

Total of 122, showing 21-40
9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.812) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 122 reviews.

Overall Experience

  • 97
  • 20
  • 2
  • 1
  • 2

Date Published

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Review from Ivan B (Brother-in-law of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a local historian and today (30th January 2024), I attended, together with the Mayor of Lowestoft, an event to celebrate with the staff and residents the 20th anniversary of the Oulton Park Care home. It was a most enjoyable experience, and I was very impressed by the building, facilities, staff
and accommodation. I also have a relative who is a resident here, and my family are very pleased with the care and kind attention she receives here. Thank you, Oulton Park, may you continue to keep up your good work for many more years to come!

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and joining us on our 20th-year celebrations. We hope to see you again soon. Your review means so much to the team here.


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Review from Jill A (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute 100% care. 100% friendly. 100% support. Extra special thanks to General Manager and Administrator for fighting our corner.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback and taking the time to review Oulton Park. This really means so much to all the team here and myself, and to read your positive comments and it was an absolute pleasure to assist your loved one in this case. Hope to see you soon.


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Review from S B (Stepdaughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very friendly and helpful. The home and rooms are always very clean and tidy. The staff always happy to go the extra mile to help.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park Care Centre and for your positive feedback. This really means so much to myself and the team at Oulton Park and we really appreciate your comments. Stay in touch and feel free to visit any time.


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Review from R W (Son of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, resident-centred care. Friendly attentive staff in all areas, such as carers, catering, nurses and administration/ office. Prompt appropriate responses to questions. No issues; very highly recommended.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park, It really means the world to the team here and we appreciate it.
Kind Regards Sarah


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Review from Jane E (Wife of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On June 2nd 2023 my husband arrived at Oulton Park Care Home after a few weeks in the hospital. We were both welcomed as soon as we arrived by the staff. In the few weeks, my husband has been a resident, the staff have always been welcoming, helpful and professional. I would not hesitate to recommend
Oulton Park Care Home.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park. It really means so much to the team here at Oulton Park. Thank you again.


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Review from Peter C (Son of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only been a few times I'm quite impressed by the quality of the accommodation. The staff are so friendly, the food is good, its always clean, comfortable and set in pleasant grounds.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to complete a review for Oulton Park, We really appreciate your feedback and it means so much to the team here. Thank you again.


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Review from Robert S (Friend of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had such a lovely day at the Summer Fete on Saturday. What a beautiful home and very welcoming. My friend who I was visiting said he was having a great time at Oulton Park. I met the manager who was really warm and friendly and very knowledgeable. I'm looking forward to visiting again. Superb.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your experience. It really does mean so much to the team here. Thank you again.


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Review from A E (Niece of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has had challenging moments and incidents. I've been phoned to tell me and keep me up to date with all that is going on.
I am greeted with very friendly faces and reception every time I visit. Very happy with the level of care my aunt is receiving.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your comments and review it really means so much to us here at Oulton Park. Thank you.


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Review from C P (Wife of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently been to Oulton Park for respite. He was very well cared for and the staff were kind and helpful. He was extremely content whilst there and would have stayed longer. I wouldn't hesitate to use the home again.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback and for taking the time to review us it really does mean so much to the team at Oulton Park. Thank you.


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Review from T N (Daughter of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum fast-tracked for palliative care and a bed was available at Oulton Park. I couldn't ask for a better place for Mum. In the short time, she has been here so far she has become noticeably more cared for. Mum is now eating well, more alert and has more good days.

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Review from G R (Friend of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely visit to the home, was clean and tidy. Well laid out Café lounge area with plenty of options for drinks and cakes. There was lots of activity within the home with nice calming music playing, still able to have a conversation with my friend.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback it really does mean so much to us here at Oulton Park, and the team really appreciate it. we look forward to seeing you again soon.


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Review from D J (Stepdaughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a beautiful home, very well looked after and clean. Staff go above and beyond their duty. Always kind and courteous. If you ask for anything it's always followed through. Residents are highly respected and their privacy is always contained. Apparently, the coffee could be better?

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to give us your feedback. It really does mean a great deal to us as a team here at Oulton Park.


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Review from J W (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all of you at Oulton Park Care Centre for taking such good care of my much-loved mum during the last few years of her life with you. It was evident that many of you had a soft spot for her during my visits. You have a place made special with lovely staff in all areas, always welcoming,
with many of you going the extra mile in your care for her. You know how much she appreciated it too. Through your care, you have made it possible for me to build many more years of happy memories with my mum.


Living so far away, I really appreciated the efforts so many of you made so I could speak with her on the phone so regularly. Plus, not being restricted to particular visiting times meant I could spend lots of time with her when we came over to Lowestoft. The measures you put in place to ensure all the family had a chance to visit during the difficult Covid restrictions were particularly appreciated.
Thank you for caring for my mum in her final days and for all you did to care for us too.


Reply from Gemma Hatton, Administrator at Barchester Oulton Park Care Home

Thank you so much for your feedback and comments we really do appreciate it and means so much to the team here at Oulton Park. Our thoughts are with you at this time.


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Review from Joy B (Sister of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What was obvious before and since by sister's admission was the attention to detail, the efficiency and the caring in the running of Oulton Park. For example, the initial contact was professional and so very helpful in quickly assessing a difficult care situation. The care centre is very welcoming,
attractively furnished and spacious. All staff have interacted in a reassuring way. The continuity of medical care has been much appreciated. My sister was adamant that she would not leave her house, but this week was saying 'I like it here'.

Reply from Gemma Hatton, Administrator at Barchester Oulton Park Care Home

Thank you so much for your kind words and taking the time to leave such a great review about our home and the care experienced by your sister. I will be sure to share with the home team and thank you once again for this - it really does mean so much!


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Review from Lisa P (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Oulton Park in mid-October. All the staff are warm and welcoming. The food is very good. The care mum is receiving is excellent. Plenty of activities and social interaction. Her bedroom is spacious and the home is nicely decorated. Overall, mum's quality of life and mental well-being has
improved. I feel mum is safe and very well cared for. The management is excellent too.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your great feedback about our home, our team, the care your mum receives, our food and the activities too! We all very much appreciate your kind words and it means a tremendous amount to us all here at the home.


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Review from Helen B (Granddaughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Beautiful decor, always clean to high standard. All staff I have met have been approachable and helped with all questions etc. The home always smells nice, and facilities are appropriate and well maintained. The garden space is again beautiful, there are always things for residents to do if they wish.
Overall a good home.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank for taking time to review our home. Your feedback about our team, our facilities, garden and life enrichment activities really do mean the world to each and every one of us! Thank you so much from all of us here at Oulton Park Care Centre.


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Review from D A (Great-Nephew of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great uncle is living with Dementia and has been at Oulton Park for 5 years in the Memory Lane community. I cannot fault the outstanding care he receives and the communication my family receive from the home too. The care team are amazing, know him so well and the food is absolutely superb too! Very
happy, impressed and I would not hesitate in recommending Oulton Park to anyone.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your amazing review about our home team and the care that your great uncle receives here at Oulton Park. It really does mean so much to all of us and we are so pleased that you find the communication from the home and our food superb too. I will be sure to share this with the team and thank you once again for your lovely feedback and kind words.


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Review from J B (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dignified, kindness, understanding, calm and supportive.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your amazing review about the care we provide and our team here at Oulton Park. It really does mean so much to us all!


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Review from M H (Wife of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the home for 5 years and seven months. He has always been well cared for and the staff very helpful and patient as he could become argumentative and awkward as his illness progressed. He couldn't do anything for himself so needed lots of help and care. The manager, clerical staff and
carers have always been very kind to me.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to write and provide this lovely feedback about Oulton Park and the care we provide. I will be sure to share it with the team and it really does mean a lot to us all.


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Review from A M (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was looked after very well throughout his 5-year stay.
As his health declined he was bed bound for 4 years and his skin was intact throughout.
He was treated to food during the night if he was hungry and helped with all his care.
The staff treated us as a family and were always welcoming
and very kind to my Mum.
The present manager is excellent and has raised the standards throughout.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your kind words and positive review about the care your stepfather received during his 5 years stay with us here at Oulton Park. Providing the highest standard of care is what drives us every day and the team and I appreciate your feedback very much.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Barchester Oulton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Barchester Oulton Park Care Home is calculated as follows: ( (285 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 345 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Oulton Park Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (11)

Sarah

Sarah Wright

Job Title: General Manager

Joined: 2014

Hello, my name is Sarah and I am the General Manager here at Oulton Park.


I have been working in the world of care for over twenty years and my absolute passion is elderly Nursing Care and Dementia care.


I have been a Registered Mental Health Nurse since 2004 and as an experienced home manager, I fully understand how difficult the transition into new surroundings can be - which is why my highly qualified team and I are committed to fully support you and your family throughout this journey and always. We ensure that everyone at Oulton Park cares for all of our residents as they would their own families.


I was the General Manager at Oulton Park from 2014 - 2018 and I absolutely loved my time here so it is wonderful to be back with this fantastic team and residents too!


My aim is to use my passion for quality care and empowering residents, along with the dedication of our talented team to create a wonderful environment for all residents and their loved ones.


I am always available to chat, my door is always open and I look forward to welcoming you to Oulton Park soon!


Gemma

Gemma Hatton

Job Title: Administrator

Joined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.


I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.


I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.


Nathan

Nathan Kidd

Job Title: Head of Maintenance

Joined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.


I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.


Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.


Angela

Angela Williams

Job Title: Care Practitioner

Joined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.


Amy

Amy Coleman

Job Title: Team Leader

Joined: 2004

Hi, I'm Amy. I have worked for Oulton Park for 19 years. I am passionate about my job and delivering the best possible care for the residents.


Beverley

Beverley Hartigan

Job Title: Team Leader

Joined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.


Ann

Ann Meen

Job Title: Team Leader

Joined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.


Stacy

Stacy Ford

Job Title: Head Housekeeper

Joined: 2022

Hello, my name is Stacy and I am the Head of Housekeeping here at Oulton Park.


I have been working in the care of the elderly for 20 years and have experience with Nursing Care, Dementia Care and learning disabilities. I love my job because I am able to spend time with the residents whilst supporting them in keeping their homes clean and tidy.


My responsibilities include leading a small housekeeping team, within the team, we take care of all the aspects of housekeeping and laundry. We are all passionate about providing a clean and fresh environment for the residents to be able to relax in and enjoy.


Olivia

Olivia Cripps

Job Title: Carer

Joined: 2023

Hi I'm Olivia and love caring for other people. I started working for Oulton park since march this year.


Robert

Robert Cable

Job Title: 2nd Chef

Joined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.


Amy

Amy Marshall

Job Title: Hairdresser

Joined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.


I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.


It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.