Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft NR32 3AX
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9.8 122 Reviews
  • Barchester Oulton Park Care Home, Lowestoft
Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individuals’ care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care. Personal interests are actively encouraged and there is much to enjoy in Oulton Park’s relaxed and homely atmosphere.

Oulton Park also has a dedicated Memory Lane Community that provides a safe, homely environment for people living with Dementia. Memory Lane incorporates bespoke design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware assists with reminiscence. Residents living with Dementia are offered a range of activities to help preserve life skills, support interactions, increase self-esteem and retain a sense of purpose and selfhood.

Providing fresh home cooked food and life enrichment plays a strong part in the well-being of the residents at Oulton Park. Whether it is art, gardening or live music - activities are undertaken to ensure a resident continues to engage and enjoy themselves through meaningful activities. The home’s quiet garden and courtyard also offer the opportunity to escape and enjoy a quiet drink with a loved one.

Visitors are always welcome at Oulton Park for a cup of tea and a chat about the care provided at this beautiful home - conveniently located close to the delightful beach of Lowestoft and at the heart of the Broads.

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Care Provided by Barchester Oulton Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Wright (General Manager)
  • Admission Criteria
    • An individual care needs assessment is always completed by our clinical team prior to any admission to Oulton Park
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2004
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Barchester Oulton Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Oulton Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!


  • Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.


Barchester Oulton Park Care Home Reviews (122)

Total of 122, showing 41-60
9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.812) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 122 reviews.

Overall Experience

  • 97
  • 20
  • 2
  • 1
  • 2

Date Published

122
2
15
30
92

Review from A B (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was in Oulton Park Care Home for a couple of months. She was recovering from a hip operation and also has Parkinsons' at the age of 91. Being very poorly, I can say the care home staff have made every endeavour to settle her in the home. All the nurses and care staff have been very attentive
to her considerable needs and have made sure all of the relevant professionals have been involved in securing the best outcome for Mum. The home has recently been refurbished and the garden is nice.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you very much for your kind words and lovely feedback about Mum's care experience here at Oulton Park. This really does mean a lot to us all here and I will be sure to share this with the team!


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Review from D H (Niece of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has improved standards and care for my uncle as he no longer spends every day in bed. This has happened in the last 6 months.

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Review from I T (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the care home about two weeks ago and already I can see that she is being well looked after. She is kept clean and well dressed by very attentive and friendly staff. Mum has problems with her diet and the staff are very helpful in trying to give her alternative food. She has a lovely
bright and airy room which is kept clean and tidy. Overall I am very happy with the care she is receiving.

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Review from J T (Son-in-law of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has only been in the home for two weeks but in that short time, I have been really impressed with Oulton Park Care Home. The rooms are lovely and the impression is of being in your own home. I have to mention the staff, they are so helpful and very attentive to my mother-in-law who
is always clean and comfortable when we visit. They are always willing to help with any dietary issues she has. To sum up, we are very pleased with the care she is receiving.

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Review from J W (Partner of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the care that has been given to my partner. The food is very good. The staff have coped very well whilst the home is being refurbished. This is a lovely care home and the staff are very caring.

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Review from C B (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Yes, very nice stage helpful and pleasant.

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Review from A F (Husband of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident now for approximately 18 months. I can't thank the care home enough for the way they have cared for my wife. The staff are all very attentive and she is kept nice and clean and well dressed. Her room is very light and airy and is kept immaculate, clean and tidy. The meals
are very good and residents have a choice of menu. If my wife has any health problems the Doctors and Nurses will be called if necessary. All in all, I am very happy with the care home.

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Review from S F (Resident) assisted by family/friend published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for quite a few months and I am very contented and happy in the home. The carers ensure that I am very clean and given the option of what I want to wear each day. I am given a choice of meals and find them to be very good. The home provides activities that I can either join in
with or stay in my room if I so wish and can read or watch T.V. The carers are all very caring and helpful. My room has an ensuite and is kept very clean.

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Review from N B (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been in Barchester Oulton Park Care Home for 5 years now and the care and compassion that she's received from all members of staff has been excellent. The weight off our shoulders knowing that she's safe and looked after has been life-changing for us all. As always, I would highly recommend.

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Review from M S (Stepdaughter of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident of Oulton Park Care Home since June 2020, when we had to make the difficult decision to place him into their care as we could no longer care for him at home safely. His care has been excellent. His many needs are met with respect and dignity and he has thrived under their
care. The staff and management have been so kind and helpful and always acting in a professional manner and evolving us in any decision regarding dads care. As a family, we cannot thank them enough for looking after dad and would not hesitate to recommend them as a care provider.

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Review from Bev B (Niece of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was placed in this care home in July 2020. All the information we were given sounded amazing so we were more than happy for him to reside there. He went downhill a lot in that first year and we never really got an explanation for as to why. He did have some health issues and certainly, lockdown
didn’t help. However after visiting this home for a long time, I would like to say how different it has become since the new manager has returned. From the moment you enter the home now, it feels different and now when we ask to speak to the staff about anything, they have been more forthcoming. I do feel that my uncle is being looked after better now and cannot praise the staff enough, each one I have spoken to has been pleasant which helps put my mind at ease when I leave so I hope this continues to improve.

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Review from Mike T (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid it is difficult to give a concise review of Mums care situation. Most of my communication with staff has been over the phone, but this said the staff have been very helpful in providing me with updates of my Mums health and medical issues. My mum is settled and calm and is not anxious with
her surroundings which reflects the care she is given. I talk with Mum ofter but best are the visits which we have in the beautiful gardens, she is always pleasantly dressed and looking attractive. We are very happy with the quality of care at Barchester Oulton Park Care Home

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Review from Jacqueline E (Regular Volunteer) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with Oulton Park for approximately 4 years. My father spent his final 2 years there, where he was very happy and well cared for. All staff working together for the good of the residents. I have continued to visit (until Covid) to entertain with local history and cooking demonstrations.
Always a pleasure. Special thanks to the activity staff, who do a great job!

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Dear Jacqueline,
Thank you very much for your lovely feedback. I will pass your comments on to all the staff.


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Review from Judith A (Wife of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are very well cared for. All the staff are caring and welcoming. The accommodation is clean and comfortable. My husband couldn't be in better hands.

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Dear Judith,
Thank you very much for your feedback. It is really important for all of us to have your views regarding the care your husband is receiving in our beautiful care home. I will pass your lovely comments on to our team.
Thank you.


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Review from Jacqui H (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a year apart, I've finally had a bedroom visit with my mum. Walking through to her room, I could see that yes, there have been changes.
You can't go through a year of pandemic and not come out completely unscathed, but I was reassured to see that the same extraordinary level of care is still
as apparent as it ever was pre-Covid. The staff are caring and compassionate, considering what they've been through they are truly amazing. Whilst Covid restrictions mean that outside entertainment is sorely missed, the activities team are working tirelessly to fill the void with alternatives, including using technology - although I'm sure there's no substitute for 'Elvis'! I had a lovely, relaxed time with Mum and can see that she is happy and well cared for.

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Dear Jacqui, thank you so much for your review and lovely feedback. We are very happy to hear that you are happy with your mothers care. All the staff are going the extra mile to make sure your mother is safe and well cared for. I will pass your lovely comments on to all the staff. Thank you.


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Review from C A (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is hard to write a review as I haven't been in the home for over a year due to COVID. I think Oulton Park has handled the visiting appointments well, to the outside visits in the summer and the indoor visits in the winter. I was impressed with the indoor suite, they did a really good job. All the
staff made it easy for us the family to communicate with Mum. We could see that she was bright and being well looked after.

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Dear Christine, thank you so much for your lovely feedback. It is very much appreciated. We are very pleased to hear your positive feedback in relation to the visiting appointment system to see your loved one.
Thank you.


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Review from J B (Son of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Though it is early days, as Dad has only been at Oulton Park for just over a month, we have found the management and staff very efficient and caring. Dad seems to be happy with the environment he is in. As we all know, placing someone into care is an emotional experience for all involved. However, the
way Dad seems to be settling in is giving us confidence for the future, and this can only be due to the care he is receiving at Oulton Park.

Reply from Sofia Pereirea, General Manager at Barchester Oulton Park Care Home

Thank you so much for your lovely review. The reviews we receive mean so much to us all here at Oulton Park. I will pass on your kind comments to all the staff at Oulton Park.
It is an honour to be able to care for your dad and our other residents.


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Review from Stephanie (Friend of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a friendly team working to keep residents safe and happy in these difficult times. The food is always appealing even for people with pureed meals, staff are always chatting to patients whilst getting on with their care.

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback, it is very much appreciated. All feedback is welcome.


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Review from G W (Friend of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff showed care, understanding and patience. They arranged safe visits during the virus lockdown and then extra visits due to my friend's dementia. I really cannot thank them enough for all the help they gave to us both.

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Thank you for your lovely review. Here at Oulton Park, we like to look after our families as well as our residents. I will pass your kind comments on to our team here at Oulton Park.


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Review from S R (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff, my mother is very happy. My only grievance is it is rather expensive, and as my sister and I had to sell my mother's property to finance her stay in Oulton Park, money is getting quite low to enable her staying in the care home.

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Thank you very much for your review, it is very much appreciated.
All feedback is greatly received. We are happy to see that your mum is very happy here at Oulton Park.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Barchester Oulton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Barchester Oulton Park Care Home is calculated as follows: ( (285 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 345 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Oulton Park Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (11)

Sarah

Sarah Wright

Job Title: General Manager

Joined: 2014

Hello, my name is Sarah and I am the General Manager here at Oulton Park.


I have been working in the world of care for over twenty years and my absolute passion is elderly Nursing Care and Dementia care.


I have been a Registered Mental Health Nurse since 2004 and as an experienced home manager, I fully understand how difficult the transition into new surroundings can be - which is why my highly qualified team and I are committed to fully support you and your family throughout this journey and always. We ensure that everyone at Oulton Park cares for all of our residents as they would their own families.


I was the General Manager at Oulton Park from 2014 - 2018 and I absolutely loved my time here so it is wonderful to be back with this fantastic team and residents too!


My aim is to use my passion for quality care and empowering residents, along with the dedication of our talented team to create a wonderful environment for all residents and their loved ones.


I am always available to chat, my door is always open and I look forward to welcoming you to Oulton Park soon!


Gemma

Gemma Hatton

Job Title: Administrator

Joined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.


I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.


I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.


Nathan

Nathan Kidd

Job Title: Head of Maintenance

Joined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.


I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.


Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.


Angela

Angela Williams

Job Title: Care Practitioner

Joined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.


Amy

Amy Coleman

Job Title: Team Leader

Joined: 2004

Hi, I'm Amy. I have worked for Oulton Park for 19 years. I am passionate about my job and delivering the best possible care for the residents.


Beverley

Beverley Hartigan

Job Title: Team Leader

Joined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.


Ann

Ann Meen

Job Title: Team Leader

Joined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.


Stacy

Stacy Ford

Job Title: Head Housekeeper

Joined: 2022

Hello, my name is Stacy and I am the Head of Housekeeping here at Oulton Park.


I have been working in the care of the elderly for 20 years and have experience with Nursing Care, Dementia Care and learning disabilities. I love my job because I am able to spend time with the residents whilst supporting them in keeping their homes clean and tidy.


My responsibilities include leading a small housekeeping team, within the team, we take care of all the aspects of housekeeping and laundry. We are all passionate about providing a clean and fresh environment for the residents to be able to relax in and enjoy.


Olivia

Olivia Cripps

Job Title: Carer

Joined: 2023

Hi I'm Olivia and love caring for other people. I started working for Oulton park since march this year.


Robert

Robert Cable

Job Title: 2nd Chef

Joined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.


Amy

Amy Marshall

Job Title: Hairdresser

Joined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.


I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.


It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.