Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft NR32 3AX
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9.8 122 Reviews
  • Barchester Oulton Park Care Home, Lowestoft
Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individuals’ care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care. Personal interests are actively encouraged and there is much to enjoy in Oulton Park’s relaxed and homely atmosphere.

Oulton Park also has a dedicated Memory Lane Community that provides a safe, homely environment for people living with Dementia. Memory Lane incorporates bespoke design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware assists with reminiscence. Residents living with Dementia are offered a range of activities to help preserve life skills, support interactions, increase self-esteem and retain a sense of purpose and selfhood.

Providing fresh home cooked food and life enrichment plays a strong part in the well-being of the residents at Oulton Park. Whether it is art, gardening or live music - activities are undertaken to ensure a resident continues to engage and enjoy themselves through meaningful activities. The home’s quiet garden and courtyard also offer the opportunity to escape and enjoy a quiet drink with a loved one.

Visitors are always welcome at Oulton Park for a cup of tea and a chat about the care provided at this beautiful home - conveniently located close to the delightful beach of Lowestoft and at the heart of the Broads.

Care Provided by Barchester Oulton Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Wright (General Manager)
  • Admission Criteria
    • An individual care needs assessment is always completed by our clinical team prior to any admission to Oulton Park
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2004
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Barchester Oulton Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Oulton Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Please feel free to visit Oulton Park at any time - the door is always open!


  • Parking
  • Standard parking spaces and Disabled spaces are widely available at the home.


Barchester Oulton Park Care Home Reviews (122)

Total of 122, showing 61-80
9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.812) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 122 reviews.

Overall Experience

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  • 20
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

The quality of care at Oulton Park Care Centre is extremely high. My mother-in-law has been a resident there for 7-months, requiring complex medical care. Due to covid19, we were not able to visit her for the last 6-months. We are able to speak to her on the phone and were given regular updates on her
health and well-being. We can now have weekly distanced visits, and see she is being well cared for. Always tidy and nicely dressed, and sometimes pleased to show off nicely manicured and painted fingernails or wearing a pretty coloured hairband she has made. Carers are cheerful, friendly and sensitive to sometimes difficult situations. Always a welcoming atmosphere. Cannot praise the staff highly enough in these extremely difficult times. Mother is getting the best possible care. Many thanks to all the staff.

Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback regarding the care your loved one is receiving here at Oulton Park. We always take great pride in our work and the care that we give. It is lovely to read your comments. I will pass your comments and thanks onto the teams that work at Oulton.
Kind regards.


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Overall Experience  Overall Experience 3.0 out of 5

The care home is spotless. Very clean. Carers are lovely, kind, hardworking, and thoughtful. Treat residents with respect. Front of house staff are friendly. The problem here is management. A succession of managers who make false promises. Lack of communication, not good enough. Nursing care is sometimes
excellent/sometimes not!

Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

Thank you for your review and the positive comments you have made about the team here. They work hard to ensure our residents are given the best care at all times. Oulton Park is part of a region and a division which have been overseen by the same Managing Director for nearly four years so that, even when it isn’t possible for a General Manager to remain in the service, the continuity is delivered in the home. Whoever leads the home is also guided and supported by strict Barchester protocols, systems and processes which ensure the residents are as unaffected as possible by change. I am a previous Oulton General Manager and am delighted to be back leading this lovely home. Be assured I am available at any time should you wish to discuss any elements of our service in the future. Thank you, Jackie Tayler.


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Overall Experience  Overall Experience 5.0 out of 5

My father was in Oulton Park for only a short time, but in that time, he was looked after in a loving, caring way. The manageress and all her staff were second to none. We were always greeted with smiles and friendly faces, and they were totally professional in every respect. We wouldn't hesitate to
recommend this care home to anyone.

Reply from Pete Dean, Interim General Manager at Barchester Oulton Park Care Home

We are delighted to hear your lovely comments and want to thank you for taking the time to complete a review for us. We will pass on your kind words to the staff in our home.


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Overall Experience  Overall Experience 1.0 out of 5

The management has failed in showing any compassion to the families who have lost their loved ones to COVID 19 at this care home. Further training needs to be given so further families do not have to endure such cold-heartedness.

Reply from Pete Dean, Interim General Manager at Barchester Oulton Park Care Home

Hi Katherine, thank you for your feedback. Firstly, I want to introduce myself as I am the new manager at Oulton Park. We take all of your feedback very seriously and Barchester prides itself on its quality of care and compassion in all of our homes. During the entire duration of the pandemic, we at Barchester have been following the guidelines and protocols outlined by Public Health England to ensure the safety and wellbeing of our residents and staff. We sincerely apologise if you feel that you have not been treated with absolute compassion - this is very unlike our staff and I am surprised to hear this. Please do get in touch with us so that we can discuss the circumstances that prompted you to give this feedback so that we can resolve any issues immediately.


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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law required urgent respite. We received a quick response to our request which was an easy process. Once he was in Oulton Park, he received brilliant service and the staff responded well to his needs, which made us feel at ease. The home also facilitated urgent respite for my mother-in-law
too. Lovely, caring staff and lovely food. We were always kept informed regarding their care.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent the best part of three weeks in respite care at Oulton Park. The general impressions are of a clean and modern environment. This was better than many older homes that we'd visited which were situated in old buildings converted for the purpose and as a result did not seem to work
as well. We didn't get to visit the home whilst the mother-in-law was there as we were on holiday, The staff we had dealings with appeared caring and polite and it was clear that they understood the condition of dementia which we felt was critical. Mother-in-law appears to have enjoyed her stay, although she suffers from dementia so memory/recall is a problem. She seemed happy to return for respite in the future which we took as a positive sign. Her room was comfortable and private and she remarked on how much she enjoyed the room. We are in the process of booking more respite here for the coming spring and summer at Oulton, that must be a recommendation.

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Overall Experience  Overall Experience 5.0 out of 5

The care at Oulton Park is exceptional, every one of the carers really go out of their way for my wife and I, they are the nicest group of people I have ever met, and so very efficient and hardworking. I cannot praise them enough for what they do for us both, and I thank them from the bottom of my heart.
The management team are lovely too and very kind. With all my love.

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Overall Experience  Overall Experience 5.0 out of 5

My daughter has been at Barchester Oulton Park for a number of years and I cannot thank the staff enough for their dedicated care and thoughtfulness in looking after her. She has very specific needs and all the staff I highly rate. Management are excellent also, nothing is too much trouble for them,
they too are very dedicated. My heartfelt thanks to all of them.

Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

Thank you for your very kind review. We are very proud of our staff here and I am delighted to hear that your experience has been excellent. We will pass on your kind comments to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Oulton Park for the last few months and am very impressed with the staff and care provided. Nothing seems too much trouble and they are watching and listening to the residents all the time. The staff dress up in costume to entertain and have a constant flow of things to do. It is
clean and tidy with refreshments available at all times in the atrium for visitors and residents, making it feel nice and homely.

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Overall Experience  Overall Experience 4.0 out of 5

At last! New management understanding the relevance of residents feelings and needs for their belongings (lost for a long time), and finally found and returned to them. Especially the resident concerned being in a dementia state. Management very understanding to the resident's needs. Straight away,
with no hesitation, help to find Mum's belongings after my wife spoke to her about them in general, friendly conversation of introduction.

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Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed with the professionalism of the staff and management of this care home. I visited a number of care homes to find a suitable placement for my 88-year-old mother and this home was by far the best in our area. The manageress showed me around, a lovely lady who seemed both proud
and passionate about the standard of care. All in all, a beautiful place with kind, caring people.

Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

We are very proud of our home and our staff, they undergo a rigorous recruitment and training process before working with us. Thank you very much for taking the time to complete a review for us.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, my father spent his last 3 months at Oulton Park and he had everything he wanted. The care was second to none, from the outside it was like a big family. The last few weeks of his life the staff cared for him like he was family until he passed. I hope that if I need a care home
in the future I get one just as good.

Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

Thank you for taking the time to complete a review for us. It really is lovely to hear your comments on our home and we loved caring for your Father. We do feel like a big family here!


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Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident of the Memory Lane Community at Oulton Park for 18 months now. He has settled so well and considering that he can be challenging, the staff are absolutely fantastic! The home always contacts me should they need to, the meals are outstanding and the gardens are beautiful
too! As I live a distance away, it is reassuring to know that he is in safe hands. My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton Park to anyone.

Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for your very kind words. We are very proud of our staff and we are pleased that you have the reassurance that you need that your Uncle is safe and well looked after. Looking forward to seeing you soon.


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Overall Experience  Overall Experience 5.0 out of 5

Always made very welcome by all the staff. Kitchen always spoil me as I am gluten and dairy-free. Garden a joy to sit in and look at.

Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for completing a review for us. Our kitchen makes sure that they cater to every dietary need so we are pleased that you have had a good experience with us in this way. We are also very proud of our gardens!


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Overall Experience  Overall Experience 4.0 out of 5

My relative has recently moved to the home. His needs are sometimes complex and demanding but the team have worked hard to support him to become settled and happy in his new home. In particular, two members of staff, a head of unit and a carer have gone 'above and beyond' to meet his needs and to treat
him with dignity, care and respect. The team is also welcoming to relatives and are always happy to listen to and address any concerns.

Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for taking the time to complete a review for us. We are pleased that you have found the support that you need for your relative, here at Oulton Park. We are very proud of our staff and will pass on the feedback that they have gone above and beyond.


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Overall Experience  Overall Experience 5.0 out of 5

Dad passed away at Oulton Park on May 29th and had been a resident for over two years. He was happy at Oulton Park and we felt happy and at ease with him being there. The care was excellent and any problems that arose were dealt with straight away. Lovely staff and they became my dad's friends as well
as ours. He was treated with dignity right up until the end of his life. I thank Oulton Park for this.

Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for your very kind review. We could not be more pleased with your experience here at Oulton Park - we are always striving to provide outstanding care and your comments mean a lot to us.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough at Oulton Park and the care they provide. I know how difficult my Uncle can be due to his vascular dementia but the staff are so patient, very kind and nothing is too much trouble. The gardens are beautiful and there is always lots of activities going on too. Oulton
Park really is home from home and I would not hesitate in recommending it to anyone. A big thank you to all the staff for your continued support and kindness to my Uncle and our family.

Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for your kind review. We are very pleased with the experience you and your uncle are having at Oulton Park - we are very proud of our home, but particularly of our staff, gardens and activities. We look forward to seeing you soon.


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Overall Experience  Overall Experience 4.0 out of 5

Our family moved our 92-year-old Mum into Oulton Park last October. She has been in care since late 2017. Her previous care home did not have the skills to provide for her needs so Oulton Park was recommended by the local mental health team. She has dementia.
Mum settled in quite quickly. She is in
the dementia specialist unit called Memory Lane so all the residents have some degree of dementia from each end of the spectrum. The regular staff are totally skilled in caring for adults with dementia and work hard to ensure all the residents' needs are catered for. She is well fed and has an attractive bedroom that is kept clean and well maintained. The health needs of the residents are monitored by the nurses who administer all the medication too.
We are impressed by the level of skills that the staff show and they never seem phased by their residents, no matter what happens. They can clearly manage and care for those with dementia. I would recommend this dementia unit.

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Overall Experience  Overall Experience 1.0 out of 5

This place is your worst nightmare for a dementia family member.
You go into the unit and the smell of urine is so overwhelming it makes you gag.
It's dirty and tired the whole place needs a total refurb.
There seem to be no activities going on for the dementia patients nearly everyone has been
put into a large wheelchair (your expense) which is bizarre one week someone is walking around normally the next week they are in a chair never to move again - and with this amount of residents in chairs and the small amount of staff there is no way they can be moved on a regular basis. Recently we went to visit my dad he was lying in bed in a duvet and pillow with no cover, both were dirty and worn, he lay in an old t-shirt and nappy not even trousers for his self-respect. We finally moved him after the final straw he was put on a liquid diet - only this decision was made by a carer not a professional and no one could even say why he was put on this diet and no investigation by the home.

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Overall Experience  Overall Experience 5.0 out of 5

On arrival, my gran was well looked after and made to feel welcome. She is kept clean and tidy and nothing is too much for the carers. They have a laugh and a joke with her as well as us when we visit. The food is lovely by what my gran tells me. The activities are good and she can mix with the other
residents as and when she wants. It does seem a bit short staffed at weekends when we visit but she is still well looked after.

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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Barchester Oulton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Barchester Oulton Park Care Home is calculated as follows: ( (285 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 345 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Oulton Park Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (11)

Sarah

Sarah Wright

Job Title: General Manager

Joined: 2014

Hello, my name is Sarah and I am the General Manager here at Oulton Park.


I have been working in the world of care for over twenty years and my absolute passion is elderly Nursing Care and Dementia care.


I have been a Registered Mental Health Nurse since 2004 and as an experienced home manager, I fully understand how difficult the transition into new surroundings can be - which is why my highly qualified team and I are committed to fully support you and your family throughout this journey and always. We ensure that everyone at Oulton Park cares for all of our residents as they would their own families.


I was the General Manager at Oulton Park from 2014 - 2018 and I absolutely loved my time here so it is wonderful to be back with this fantastic team and residents too!


My aim is to use my passion for quality care and empowering residents, along with the dedication of our talented team to create a wonderful environment for all residents and their loved ones.


I am always available to chat, my door is always open and I look forward to welcoming you to Oulton Park soon!


Gemma

Gemma Hatton

Job Title: Administrator

Joined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.


I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.


I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.


Nathan

Nathan Kidd

Job Title: Head of Maintenance

Joined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.


I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.


Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.


Angela

Angela Williams

Job Title: Care Practitioner

Joined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.


Amy

Amy Coleman

Job Title: Team Leader

Joined: 2004

Hi, I'm Amy. I have worked for Oulton Park for 19 years. I am passionate about my job and delivering the best possible care for the residents.


Beverley

Beverley Hartigan

Job Title: Team Leader

Joined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.


Ann

Ann Meen

Job Title: Team Leader

Joined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.


Stacy

Stacy Ford

Job Title: Head Housekeeper

Joined: 2022

Hello, my name is Stacy and I am the Head of Housekeeping here at Oulton Park.


I have been working in the care of the elderly for 20 years and have experience with Nursing Care, Dementia Care and learning disabilities. I love my job because I am able to spend time with the residents whilst supporting them in keeping their homes clean and tidy.


My responsibilities include leading a small housekeeping team, within the team, we take care of all the aspects of housekeeping and laundry. We are all passionate about providing a clean and fresh environment for the residents to be able to relax in and enjoy.


Olivia

Olivia Cripps

Job Title: Carer

Joined: 2023

Hi I'm Olivia and love caring for other people. I started working for Oulton park since march this year.


Robert

Robert Cable

Job Title: 2nd Chef

Joined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.


Amy

Amy Marshall

Job Title: Hairdresser

Joined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.


I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.


It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.