Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft NR32 3AX
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9.8 122 Reviews
  • Barchester Oulton Park Care Home, Lowestoft
Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individuals’ care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care. Personal interests are actively encouraged and there is much to enjoy in Oulton Park’s relaxed and homely atmosphere.

Oulton Park also has a dedicated Memory Lane Community that provides a safe, homely environment for people living with Dementia. Memory Lane incorporates bespoke design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware assists with reminiscence. Residents living with Dementia are offered a range of activities to help preserve life skills, support interactions, increase self-esteem and retain a sense of purpose and selfhood.

Providing fresh home cooked food and life enrichment plays a strong part in the well-being of the residents at Oulton Park. Whether it is art, gardening or live music - activities are undertaken to ensure a resident continues to engage and enjoy themselves through meaningful activities. The home’s quiet garden and courtyard also offer the opportunity to escape and enjoy a quiet drink with a loved one.

Visitors are always welcome at Oulton Park for a cup of tea and a chat about the care provided at this beautiful home - conveniently located close to the delightful beach of Lowestoft and at the heart of the Broads.

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Care Provided by Barchester Oulton Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Wright (General Manager)
  • Admission Criteria
    • An individual care needs assessment is always completed by our clinical team prior to any admission to Oulton Park
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2004
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Barchester Oulton Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Oulton Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!


  • Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.


Barchester Oulton Park Care Home Reviews (122)

Total of 122, showing 101-120
9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.812) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 122 reviews.

Overall Experience

  • 97
  • 20
  • 2
  • 1
  • 2

Date Published

122
2
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30
92

Review from Glenis S (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say how impressed I am with the staff and domestics. The rooms are beautiful. It has made us feel less stressed. The care dad has been given is beyond words, making him pain-free, comfortable and have gone over and above expectations.
Thank you all.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your lovely feedback and it was an absolute pleasure to care for your father and meet you, feel free to visit if you wish. Our thoughts are with you.


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Review from Nicola R (Granddaughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Care Home is amazing. The staff are fantastic always helping and offering support for the resident but family too. The staff are all friendly and polite. The care home is clean, tidy and hygienic at all times. I would recommend here to everyone. The staff are always near and help whenever
needed.
I am so impressed with it here that I have started volunteering a few hours a week with the activities team who are also great. I cannot fault this care home.

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Review from S W (Friend of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend every week. I'm not related to him but he has been like a father to me and a grandad to my children. He looked after my mother and now it's his turn to be looked after. He is in a wonderful care home and I could not wish for a better place for him to be. All the staff are all very
loyal and helpful and take their time to talk to you.


Thank you all for everything you do and for looking after everyone.


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Review from L H (Wife of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing and care my husband has received in the past 6 months has been excellent. The staff are very friendly and obliging and there is a very happy atmosphere. The building and grounds are lovely and there are plenty of activities to keep the residents amused.

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Review from Ruth O (Daughter-in-law of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law came to stay for palliative care. The family could not have wished for a better place for her.
Oulton Park staff are a credit to your company, they have the highest care and empathy for residents and their families I have ever known.
A thank you is not enough.

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Review from A H (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family (my mother, sister and I) are very happy with the care and support shown to my dear dad.
He has dementia and we know he can be a challenge, but we know he is treated with dignity, care and kindness.
The nursery staff are wonderful and nothing seems to be much trouble.
There is always
a warm welcome when we visit him.
The activity staff are so friendly and we are able to join in with dad and everyone else.

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Review from Gina C (Daughter-in-law of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home.
Staff all one hundred percent.
Always clean and helpful.

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Review from John S (Husband of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only been in this care home for four weeks, she has settled in very well due to the good care she is getting from all the carers and staff. She has started to eat a lot better as the food is excellent and presented well on the plate.
I'd like to thank all the people at the care home for
all they have done through this difficult time.

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Review from Anne S (Sister of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my sister has received in the month that she has been here has been excellent.
She has been treated wth the utmost care and kindness with great compassion.
The atmosphere in the home is always welcoming and calm.
Congratulations to all concerned.

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Review from Margaret C (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am speaking on behalf of my brother, myself and our family. My mum has a severe stroke in November 2016 and after being in the hospital for 6 weeks was transferred to Oulton Park. She required nursing care and she is now bedridden.
We found this care home extremely good from day one, the care and
nursing staff are helpful, kind and looking after mum very well. Her room is cosy and she has a lot of her own belongings here.
The food is good and we like the fact you can take meals with your loved one.
The communal areas are very pleasant and we try to join in activities when possible. All in all, it is a great comfort to us that our beloved mum is so well cared for.

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Review from Joanne P (Granddaughter of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would like to say how lovely the head of memory lane is, always happy to help. Always phones if she feels we had to know anything about our loved one and always gives you time if on duty to go over the care plan paperwork. I can't thank her for the care she gives my grandmother.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your lovely feedback it was a pleasure having your grandmother stay with us and I have passed on your feedback to the Head of memory lane and the team. Many Thanks.


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Review from Charles H (Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oulton Park, in my opinion, is way on top of my list. Over the last 12 months, I've visited about six care homes and the staff, quality of care, attitudes of the staff, accommodation and food are to me, top quality. I have quoted this before but I see everyone (including management) as my friends and
my family and I will remember them forever.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your lovely feedback and wonderful to have you stay with us and your feedback is very much appreciated and I shall pass this on to the rest of the team. See you soon.


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Review from Alexander R (Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I arrived, I was greeted in a friendly manner as well as professionally I was shown a very nice room. I felt very comfortable and at home straight away. The attitude of the staff made me feel at home and like friends, as being here cared for me. I didn't want to come here in the first place
but now I am a bit sorry to leave after one week and wish I had been booked in for two weeks instead, notwithstanding I will still be pleased to go home to my wife. I have enjoyed the food but would have liked a few lamb steaks. (my favourite meat) I hope to be able to return for further respite.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

We are pleased you enjoyed your stay with us at Oulton Park and we look forward to welcoming you again in the future.


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Review from Colin B (Son of Resident) published on 28 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a stroke in late December 2015. After two months in hospital she moved to Oulton Park. We were initially worried about the move and the change in surroundings. However my mum was quickly made welcome and was very happy at the home. The staff were very caring and attentive. I was impressed
with the activities arranged for the residents.


Mums room was pleasant with a view of the garden area.


Sadly my mum had a second stroke in early April and passed away after two weeks. This was a very stressful time and the home's care team were very helpful, caring and attentive during this time. They also worked very well with the hospital and GP practice to make sure mum was as comfortable as possible.


When my mum passed away the care team were also on hand to support the family at the home.


Overall my mum spent two months at Oulton Park and her stay was a happy one. I cant fault the staff and strongly recommend this home.


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Review from Sheila (Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In patient following major operation. The accommodation, both bedroom and general rooms, are clean, comfortable and very well appointed and visitors are made very welcome. Menus are varied with many alternatives available. The staff are efficient, friendly and caring.

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Review from W R (Daughter of Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my dad's care at this home. It is very welcoming and lots of activities. In my experience (of other homes) this is the best.
We attended the mock Christmas meal. Which is a great idea. It was very professional and made to feel like a special occasion. The staff were superb!

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Review from Mr F (Son-in-law of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is clean and has a pleasant feel about it. The staff are extremely friendly and interact well with the family member who is living at the home. The food is excellent, both in terms of preparation and variety.

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Review from Dorothy S (Wife of Resident) published on 4 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home looked after my husband really well and when I picked him up after the 2 days and 2 nights, he looked well and cared for. No distress at all.

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Review from Joseph B (Husband of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of the neglect to my wife in another care home she returned home unable to ever walk again. I cared for her for fourteen months. Her condition gradually became worse and I had to consider a nursing home. On the advice of several people and Oulton Park was recommended. This was the best advice
ever given to me as we found it an absolutely wonderful home. The staff are the most caring, friendly and experienced we have ever known. They do their utmost to treat each individual so all receive personal care.

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Review from Lee T (Grandson of Resident) published on 16 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to praise the outstanding and excellent care that my nan receives from this care home. It is run supremely well and the staff are very welcoming, they work extremely hard and should be praised for the job they do. Furthermore the home is very clean and the hygiene is to an exemplary standard.
In addition to this, I have been very impressed with the food and facilities. The choice and selection is that of a 5 star hotel. I would strongly recommend the home to anyone.

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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Barchester Oulton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Barchester Oulton Park Care Home is calculated as follows: ( (285 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 345 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Oulton Park Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (11)

Sarah

Sarah Wright

Job Title: General Manager

Joined: 2014

Hello, my name is Sarah and I am the General Manager here at Oulton Park.


I have been working in the world of care for over twenty years and my absolute passion is elderly Nursing Care and Dementia care.


I have been a Registered Mental Health Nurse since 2004 and as an experienced home manager, I fully understand how difficult the transition into new surroundings can be - which is why my highly qualified team and I are committed to fully support you and your family throughout this journey and always. We ensure that everyone at Oulton Park cares for all of our residents as they would their own families.


I was the General Manager at Oulton Park from 2014 - 2018 and I absolutely loved my time here so it is wonderful to be back with this fantastic team and residents too!


My aim is to use my passion for quality care and empowering residents, along with the dedication of our talented team to create a wonderful environment for all residents and their loved ones.


I am always available to chat, my door is always open and I look forward to welcoming you to Oulton Park soon!


Gemma

Gemma Hatton

Job Title: Administrator

Joined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.


I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.


I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.


Nathan

Nathan Kidd

Job Title: Head of Maintenance

Joined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.


I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.


Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.


Angela

Angela Williams

Job Title: Care Practitioner

Joined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.


Amy

Amy Coleman

Job Title: Team Leader

Joined: 2004

Hi, I'm Amy. I have worked for Oulton Park for 19 years. I am passionate about my job and delivering the best possible care for the residents.


Beverley

Beverley Hartigan

Job Title: Team Leader

Joined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.


Ann

Ann Meen

Job Title: Team Leader

Joined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.


Stacy

Stacy Ford

Job Title: Head Housekeeper

Joined: 2022

Hello, my name is Stacy and I am the Head of Housekeeping here at Oulton Park.


I have been working in the care of the elderly for 20 years and have experience with Nursing Care, Dementia Care and learning disabilities. I love my job because I am able to spend time with the residents whilst supporting them in keeping their homes clean and tidy.


My responsibilities include leading a small housekeeping team, within the team, we take care of all the aspects of housekeeping and laundry. We are all passionate about providing a clean and fresh environment for the residents to be able to relax in and enjoy.


Olivia

Olivia Cripps

Job Title: Carer

Joined: 2023

Hi I'm Olivia and love caring for other people. I started working for Oulton park since march this year.


Robert

Robert Cable

Job Title: 2nd Chef

Joined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.


Amy

Amy Marshall

Job Title: Hairdresser

Joined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.


I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.


It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.