Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft NR32 3AX
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9.8 122 Reviews
  • Barchester Oulton Park Care Home, Lowestoft
Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individuals’ care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care. Personal interests are actively encouraged and there is much to enjoy in Oulton Park’s relaxed and homely atmosphere.

Oulton Park also has a dedicated Memory Lane Community that provides a safe, homely environment for people living with Dementia. Memory Lane incorporates bespoke design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware assists with reminiscence. Residents living with Dementia are offered a range of activities to help preserve life skills, support interactions, increase self-esteem and retain a sense of purpose and selfhood.

Providing fresh home cooked food and life enrichment plays a strong part in the well-being of the residents at Oulton Park. Whether it is art, gardening or live music - activities are undertaken to ensure a resident continues to engage and enjoy themselves through meaningful activities. The home’s quiet garden and courtyard also offer the opportunity to escape and enjoy a quiet drink with a loved one.

Visitors are always welcome at Oulton Park for a cup of tea and a chat about the care provided at this beautiful home - conveniently located close to the delightful beach of Lowestoft and at the heart of the Broads.

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Care Provided by Barchester Oulton Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Wright (General Manager)
  • Admission Criteria
    • An individual care needs assessment is always completed by our clinical team prior to any admission to Oulton Park
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2004
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Barchester Oulton Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Oulton Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!


  • Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.


Barchester Oulton Park Care Home Reviews (122)

Total of 122, showing 121-122
9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.812) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 122 reviews.

Overall Experience

  • 97
  • 20
  • 2
  • 1
  • 2

Date Published

122
2
15
30
92

Review from Alfred R (Daughter of Resident) published on 25 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied treated very well. June admission not well grateful thanks to the manager and another member of staff both very helpful in taking dad in all staff brilliant.
August admission respite while I was on holiday looked after very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from Kole F (Daughter of Resident) published on 7 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was immediately impressed with the home itself, light, airy, beautifully furnished, clean, carpeted and very professional in a way that didn't compromise home comfort. We knew mummy would like it, despite her situation. I was similarly impressed with all the staff and carers. Mummy was only with them
a short time but they all wanted to understand her likes and dislikes to make her comfortable and were genuinely loving and caring towards her. The food is great. The gardens are beautiful. The standard of medical care and emotional care are very good. I am desperately sad to have lost my mummy but am happy that she spent her last days at Oulton Park.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Barchester Oulton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Barchester Oulton Park Care Home is calculated as follows: ( (285 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 345 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Oulton Park Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (11)

Sarah

Sarah Wright

Job Title: General Manager

Joined: 2014

Hello, my name is Sarah and I am the General Manager here at Oulton Park.


I have been working in the world of care for over twenty years and my absolute passion is elderly Nursing Care and Dementia care.


I have been a Registered Mental Health Nurse since 2004 and as an experienced home manager, I fully understand how difficult the transition into new surroundings can be - which is why my highly qualified team and I are committed to fully support you and your family throughout this journey and always. We ensure that everyone at Oulton Park cares for all of our residents as they would their own families.


I was the General Manager at Oulton Park from 2014 - 2018 and I absolutely loved my time here so it is wonderful to be back with this fantastic team and residents too!


My aim is to use my passion for quality care and empowering residents, along with the dedication of our talented team to create a wonderful environment for all residents and their loved ones.


I am always available to chat, my door is always open and I look forward to welcoming you to Oulton Park soon!


Gemma

Gemma Hatton

Job Title: Administrator

Joined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.


I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.


I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.


Nathan

Nathan Kidd

Job Title: Head of Maintenance

Joined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.


I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.


Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.


Angela

Angela Williams

Job Title: Care Practitioner

Joined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.


Amy

Amy Coleman

Job Title: Team Leader

Joined: 2004

Hi, I'm Amy. I have worked for Oulton Park for 19 years. I am passionate about my job and delivering the best possible care for the residents.


Beverley

Beverley Hartigan

Job Title: Team Leader

Joined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.


Ann

Ann Meen

Job Title: Team Leader

Joined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.


Stacy

Stacy Ford

Job Title: Head Housekeeper

Joined: 2022

Hello, my name is Stacy and I am the Head of Housekeeping here at Oulton Park.


I have been working in the care of the elderly for 20 years and have experience with Nursing Care, Dementia Care and learning disabilities. I love my job because I am able to spend time with the residents whilst supporting them in keeping their homes clean and tidy.


My responsibilities include leading a small housekeeping team, within the team, we take care of all the aspects of housekeeping and laundry. We are all passionate about providing a clean and fresh environment for the residents to be able to relax in and enjoy.


Olivia

Olivia Cripps

Job Title: Carer

Joined: 2023

Hi I'm Olivia and love caring for other people. I started working for Oulton park since march this year.


Robert

Robert Cable

Job Title: 2nd Chef

Joined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.


Amy

Amy Marshall

Job Title: Hairdresser

Joined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.


I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.


It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.