Rendlesham Care Centre has a Review Score of 9.9 (9.881) out of 10, based on 14 reviews in the last 2 years. Over all time Rendlesham Care Centre has 73 reviews.
Review from G B (Wife of Resident) published on 7 March 2025
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
Many thanks for your lovely comments about the care your husband is receiving, as a team we are dedicated to ensuring our residents are happy, safe and well looked after as part of our Rendlesham family, we are pleased your loved ones and friends have enjoyed their regular visits to us their feedback is appreciated as well.
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Review from L T (Friend of Resident) published on 6 March 2025
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5.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
Thank you for taking the time to leave us such a fantastic review. We're happy to hear that your friend is receiving such great care, enjoying the meals, and the friendly atmosphere created by our team at Rendlesham Care Centre. I will pass on your kind comments to the whole team.
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Review from Victoria C (Friend of Resident) published on 6 March 2025
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
Thank you for your lovely review. We're delighted to hear that your friend is receiving such great care and has settled in at Rendlesham Care Centre. Our team strives to create a positive, friendly environment, and we're glad that this was reflected during your visit. I will pass on your kind comments to the whole team.
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Review from B S (Nephew of Resident) published on 28 February 2025
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
Thank you for taking the time to leave us a review and we appreciate your feedback about our home and team, it is wonderful to hear that your loved one is enjoying the food and activities, we always want it to be a home from home for all our residents and their families when they visit so are pleased this is the case.
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Review from David C (Son of Resident) published on 28 February 2025
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5.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
Many thanks for your lovely comments and we are pleased that your Mum has settled in at Rendlesham and you are happy with her care, we value feedback and suggestions and are pleased you are happy with these interactions with the team along with the variety of activities being offered, our resident's happiness and wellbeing is our priority. We also appreciate you dressing up as Father Christmas in our festive celebrations and that you had fun.
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Review from Liz F (Daughter of Resident) published on 28 January 2025
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5.0 out of 5
Reply from Home Manager, Rendlesham Care Centre at Rendlesham Care Centre
Many thanks for your lovely review and it is our privilege to care for your mum and all our residents as part of our family at Rendlesham, we are pleased to hear our support through the journey has helped to make it easier for your family.
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Review from V B (Daughter of Resident) published on 31 December 2024
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5.0 out of 5
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Review from Neil G (Son of Resident) published on 8 March 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
Thank you for your lovely review of Rendlesham Care Centre. We would like to thank you for your words of kindness which are very much appreciated, it’s great to hear the positive feedback about your mum. Individual care of our residents is of utmost importance to us. I will pass on your wonderful comments to the whole team at Rendlesham.
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Review from J K (Wife of Resident) published on 27 October 2023
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
On behalf of the Rendlesham team, we would like to thank you for your positive feedback. Although your husband was only with us for a short time, we hope we made his stay with us comfortable and would like to pass on our condolences.
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Review from P B (Daughter of Resident) published on 9 October 2023
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
Thank you for your review and positive comments regarding Rendlesham and our team who work hard to maintain high standards of quality care for all those living in our community. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be passed on to the team.
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Review from Lara B (Daughter of Resident) published on 6 October 2023
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Overall Experience
5.0 out of 5
Reply from Home Manager at Rendlesham Care Centre
Thank you for your review and positive comments regarding Rendlesham and our team who work hard to maintain high standards of quality care for all those living in our community. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be passed on to the team.
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Review from Jo W (Daughter of Resident) published on 30 August 2023
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your dad is receiving such great care at Rendlesham and the services we deliver as a team to our community is extremely important to us. I will pass on your kind comments to the whole team.
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Review from Gary B (Son of Resident) published on 30 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
On behalf of the Rendlesham team, we would like to thank you for your wonderful feedback. Thank you again for your review.
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Review from R B (Wife of Resident) published on 4 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
Thank you for your lovely comments regarding the team and management at Rendlesham. The care and services we deliver as a team to our residents and the entire family are extremely important to us. Your feedback will be shared with the team.
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Review from Tania S (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Home Manager at Rendlesham Care Centre
Tania, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your dad is receiving such great care at Rendlesham. I will pass on your kind comments to the whole team.
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Review from Ann M (Wife of Resident) published on 16 February 2023
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
We would like to thank you for your words of kindness, Ann, which are very much appreciated, and we are so pleased your husband has settled in at Rendlesham. All comments will be passed on to the team.
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Review from Rhoda F (Daughter of Resident) published on 13 January 2023
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Overall Experience
5.0 out of 5
Reply from Home Manager at Rendlesham Care Centre
Thank you for taking the time to leave us such a fantastic review Rhoda! We're happy to hear that your parents are enjoying the food and activities and being part of the Rendlesham family. I will pass on your kind comments to the whole team.
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Review from R C (Husband of Resident) published on 22 November 2022
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Overall Experience
5.0 out of 5
Reply from Home Manager at Rendlesham Care Centre
Many thanks for your wonderful review. Your comments will be passed on to the team who will be delighted to hear your feedback.
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Review from R L (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Home Manager at Rendlesham Care Centre
Thank you for taking the time to leave us such a fantastic review! We're happy to hear your feedback on the care and services offered to our residents and we strive to offer a variety of activities to everyone at the home. I will pass on your kind comments to the whole team.
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Review from Matthew H (Son of Resident) published on 20 June 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Rendlesham Care Centre
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Rendlesham and we look forward to continuing that great support to your dad when he joins us. I will pass on your kind comments to the whole team.
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The Review Score of 9.9 (9.881) out of 10 for Rendlesham Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.881 for Rendlesham Care Centre is calculated as follows: ( (142 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 160 Ratings = 4.881
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rendlesham Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Apr 2024
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Job Title: Home Manager
“I lead my professional Care Team in delivering the highest level of care and support for our residents.
My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.
I feel that the company’s philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”
Job Title: Senior Carer
I feel really passionate that our residents and their families are treated as individuals, providing high-quality care and ensuring they can continue to keep doing the things they love.
Job Title: Nurse
Our nurses have specialist expertise and are chosen for their compassion and experience. Whatever type of care your loved one requires, we personalise it entirely to their unique needs, wishes and preferences.
