St Peter's House Care Home

29 Out Risbygate, Bury St Edmunds IP33 3RJ
Submit a Review
9.8 42 Reviews
  • St Peter's House Care Home, Bury St Edmunds
St Peters House is situated in the market town of Bury St Edmunds. This 18th century home is homely and warm, but with all the modern amenities to make guests feel comfortable and safe.

The home has beautiful gardens, which host a patio area, fruit trees, walnut trees, and they even grow their own tomatoes. The dining area is like that of a hotel and lounges are cosy.

The energy is high at St Peters, with activities on every day and sometimes every hour and events are enjoyed by both residents and their families. The sound of laughter and fun is regularly heard in the home.

Show St Peter's House Care Home on the Map

Care Provided by St Peter's House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Babs Draper (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (62)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for St Peter's House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Peter's House Care Home Reviews (42)

Total of 42, showing 21-40
9.8

St Peter's House Care Home has a Review Score of 9.8 (9.822) out of 10, based on 16 reviews in the last 2 years. Over all time St Peter's House Care Home has 42 reviews.

Overall Experience

  • 33
  • 8
  • 1
  • 0
  • 0

Date Published

42
5
7
16
26

Review from E H (Sister-in-law of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were cheerful, helpful and very attentive to the needs of the residents. It was a very welcoming visit, with coffee and biscuits provided in the main lounge. This is a delightful room with comfortable armchairs and a relaxing atmosphere. Three of the residents were encouraged in a jigsaw assisted
by one of the carers. Some were watching the TV or snoozing, while others were just passing the time of day and observing. It would be helpful if the staff/carers wore name badges.

Reply from George Catanescu, Manager at St Peter's House Care Home

Thank you so much for your feedback! We will strive to ensure that all our staff wear their name badges.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Brother of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support given by staff at St Peter's has been of a high standard in keeping the residents safe and well cared for. Privacy and independence are respected, and care is provided with sensitivity. Visits are encouraged, and visitors are made welcome and able to see what is happening or raise any queries.
A year's experience at St Peter's has confirmed that our decision to choose here has proved right for us all.

Reply from George Catanescu, Manager at St Peter's House Care Home

Thank you for your very kind words, which will mean a lot to our team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was originally at St Peter's for respite and now is a permanent resident. We were so worried about Dad's welfare at home, with mobility problems and suffering from loneliness plus safety concerns. Since being at the care home, it's been a big relief to know that all his needs are catered for, including
personal hygiene, physical needs, lovely meals and interaction with people. The staff are always friendly and make time for him. Dad always has a smile for them.

Reply from George Catanescu, Manager at St Peter's House Care Home

Really appreciative of your feedback and trust in our team! Thank you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Sister of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is bright, clean and busy and has never smelled of urine. The food is very good, and the staff and carers are very friendly and helpful. When I have reported to the team leaders of any problems, it has been solved and dealt with without fuss. I would recommend this care home. The staff made
Christmas special with activities, the decorations were lovely, and the Christmas dinner was tasty.

Reply from George Catanescu, Manager at St Peter's House Care Home

Thank you for your excellent feedback! I am sure the team will appreciate it, and they will strive to deliver quality in their care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice C (Daughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is treated very well. All staff are very good, particularly the senior staff. St Peter's House is very comfortable and warm, and the food is excellent. As his daughter, they keep me well informed of any issues - medical or otherwise. We looked around other homes, and this is the only one that
my father felt comfortable in.

Reply from George Catanescu, Manager at St Peter's House Care Home

Thank you very much for your feedback! We'll share it with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill R (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming on enquiry. Very efficient in setting up the placement of Mother. Nice room. Very homely and encourages social discourse. Humour and friendliness from all staff. Several places to sit, both in the lounge and at the table. Plenty of activities, Very good food, served hot and
well presented. Encouraging family and friends to visit and take out for outside activities. Would recommend.

Reply from George Catanescu, Manager at St Peter's House Care Home

Thank you for your wonderful words! We hope to understand what we can do to warrant receiving 5-star reviews for all areas.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet C (Sister of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is our first experience with a care home, and I have been pleasantly surprised at the overall quality and standards of this care home. It is well furnished and decorated throughout, with good maintenance and cleanliness. The staff are very friendly and caring. The food is plentiful and of a good
standard. The resident's various problems can take time to be dealt with, and more one-to-one would be appreciated.

Reply from George Catanescu, Manager at St Peter's House Care Home

Thank you for your very encouraging and positive comments! We sincerely hope that you will feedback to us directly on what we can do to achieve 5-star ratings for each area of the review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Wife of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have a very caring attitude towards the care of my husband, which gives me comfort.

Reply from George Catanescu, Manager at St Peter's House Care Home

Thank you so much for your wonderful feedback, which will be shared with the team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed by the care given. The home provides a secure environment, and I am confident that they always have my father's best interests at heart.

Reply from George Catanescu, Manager at St Peter's House Care Home

Thank you for your trust and your wonderful feedback! The team will appreciate this!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F P (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed with the care and professional attitude of all the staff at St Peter's, My father is happy and relaxed in the home, and his individual needs are met with a smile (and a biscuit).

Reply from George Catanescu, Manager at St Peter's House Care Home

Thank you so much! Your appreciation will make all the team's efforts worthwhile!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at St Peter's since April 2022. Initially for respite, but is now a permanent resident. Before going to St Peter's, my dad was very unsafe living at home, and he was very lonely. Now we know Dad is safe, happy and well cared for. The staff know my dad well, and all his physical and emotional
needs are met. The communication is good, and we are always informed of any issues.

Reply from George Catanescu, Manager at St Peter's House Care Home

Thank you so much for your very kind comments! We will pass your feedback on to our lovely team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah H (Daughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for over 7-years and has always been well looked after. Though her dementia is quite severe, I can see by the way she responds to the staff there that she is happy and totally comfortable in her environment. As a frequent visitor to the home (before Covid times), I have
a always been impressed with the happy atmosphere, and find communication with staff very easy. Covid has presented its own complications, but the home has responded very well with each change required, and I have confidence in them to do the right thing.

Reply from Donna Cook, manager at St Peter's House Care Home

Thank you for your kind words.
It is lovely to hear that your experience with team members is positive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin S (Son of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have already recommended St Peters a couple of times to friends. Staff, by and large, were excellent; particularly in a final couple of weeks of my father's life, when, as a family, we had a lot of interaction with the staff. Many unsung heroes on the staff - eg housekeeping and catering. Also, impressed
with the work ethic and attitude of some of the younger carers. Found the temporary manager at the time very helpful and supportive on many levels; particularly as we were in the early days of Covid. Only real complaint - raised on a number of occasions during his stay was the lack of control with my father's hearing aids by the team leaders. One unit totally lost at considerable expense! Often, his hearing aids would be in the office when the family visited; shame as he was totally deaf without them and diminished his enjoyment of the home. My father's stay in St Peters was just under a year, and overall, we were content with his stay.

Reply from Donna Cook, manager at St Peter's House Care Home

It is lovely to hear that your experience with team members was positive.
Regarding hearing aids, I recall numerous occasions where we would find them under the bed and even on one occasion a plant pot.
Dad had various places that he would put them that we did get to know with time. We do have an improved procedure in place now to better support our residents with their hearing aids.
It was a real pleasure supporting and knowing your dad: he was a real character.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeremy B (Son of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A care home full of compassionate staff with a sense of comradery and a ready responsiveness to family requests. The home dealt with the first year of the Covid with great skill and carefulness and pre-empted government lockdown measures at each stage to ensure maximum protection and safety for residents
- which was really reassuring.


Care homes face huge challenges - not least at present. As a family, we have had to learn that not everything will be perfect or ideal, but this home gets the basics right and is led by staff genuinely concerned about the welfare of residents. They do all in their power to provide dignity and love to the residents in their sunset years. I have been humbled by the commitment shown by the staff.


Reply from Donna Cook, manager at St Peter's House Care Home

Yes, times are certainly challenging, but thank you for your kind words and recognising the commitment of our valued staff, ensuring that residents welfare comes first.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Polly S (Daughter-in-law of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law’s dementia took a turn for the worse, and we needed respite care. St Peter’s House was amazing, quick, professional, and so lovely and friendly. Sadly she was only in 2-nights before passing away, we were so so thankful for there care and support throughout. I would highly recommend!

Reply from Donna Cook, manager at St Peter's House Care Home

Thank you for your kind words, and I am so pleased that we were able to provide care and support to your mother-in-law.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally M (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Wouldn't take my 88-year-old father back from hospital on the end of life on the 23/12/2020 after a negative result from coronavirus. We phoned St Peter's again on the 24/12/2020, still negative result. Refused to have him back so he could isolate in his room which he had for nearly two years.

Reply from Will Neal, Director at St Peter's House Care Home

We were very sad not to be able to readmit this gentleman back into the home following his exposure to COVID-19 at the hospital. We are honoured to look after up to 66 people here at St Peter’s House and sadly we could not take the risk of bringing back someone who (contrary to this review) did actually receive a positive COVID-19 test whilst in hospital.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter initially found St Peters by accident when trawling through websites to find a home for my mother. I had visited others which felt stark and uncaring albeit with new furniture and decorations. St Peter’s may not have the fancy frills of other care homes, but they do have such a different
welcoming feel of ‘home’ and residents are truly loved and cared for by the amazing team they have.
My family have all be made so welcome, and prior to Covid, we shared some special times with my mother and staff at the home. Nothing is ever too much of a problem, and reception staff have been amazing how they have adapted to FaceTime calls and ‘safe’ visits over the past year. I feel the staff all know my mum well and understand her problems, and I am so pleased she is being cared for by the team at St Peter's. St Peter’s is not just a business out to make money, but a community offering special care to my mum and other residents. I recommend them highly.

Reply from Donna Cook, manager at St Peter's House Care Home

Thank you for your review and kind words.
This year there are plans in progress to refurbish, however, we will maintain the same warm and welcoming home environment for all.
Yes, definitely agree that we have had many fun times, building new memories with residents, friends, families and will continue to do so.
Looking forward to the times ahead.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth C (Niece of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff at St Peter's House treat my aunt and family with respect and dignity. Pre-pandemic they welcome family and visitors and encourage us to stay and share meals. They keep me fully informed about her care needs and reviews. I have a lot of respect for the team and welcome their transparency and
open-door policy. They have gone out of their way to understand and respond to my aunt's needs.

Reply from Donna Cook, manager at St Peter's House Care Home

Thank you for your kind words.
The visitor's room is working well to enable safe visits, but we are all looking forward to a time when we are able to welcome friends/ families back into our home again.
Teams ensure that the care and welfare of all residents are person-centred and are responsive to changing needs.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen P (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and homely. I feel secure that Mum is well looked after by a fantastic team of staff. In today’s difficult time of Covid, not only do I feel relaxed knowing that Mum is loved and cared for by her family, St Peter’s House, but they also try their best to let you interact with your loved ones,
be it by FaceTime, a visit outside when possible or through a screen.

Reply from Donna Cook, Manager at St Peter's House Care Home

Facetimes and the safe visiting room have worked extremely well and enabled Mum and other residents to maintain contact during these strange times.
I know that your mum always looks forward to chatting with you on Facetime.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peta (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Peter’s House was recommended to me by a friend because her own mother had been so well cared for here. I feel incredibly grateful to the staff who understand dementia extremely well. They work alongside each resident, ensuring that they are as happy and comfortable as is possible. My father has
advanced dementia and is also very frail at 91 years, his key worker deserves huge recognition for her skill through the pandemic, enabling my Dad to have video calls with me. She understands him so well, and she has the ability to make him smile and reassure him that he is loved. I cannot praise this home and all it’s wonderful staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for St Peter's House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for St Peter's House Care Home is calculated as follows: ( (160 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 191 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Peter's House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Babs

Babs Draper

Job Title: Home Manager

Babs Draper has dedicated 15 years to the care sector, progressing to a regional operations level. She holds an NVQ5 Diploma in Leadership and Management, reflecting her strong commitment to professional growth.


As the Home Manager of St Peter’s House, Babs ensures the home meets all regulations, prioritizing the safety and well-being of residents. She is immensely proud of her dedicated team, who go above and beyond to ensure residents are treated with dignity and respect, and that their needs are fully met.


Looking ahead, Babs is focused on enhancing residents’ daily lives through engaging in activities that help them live life to the fullest. She understands that choosing a care home is a significant decision and encourages families to visit St Peter’s House, talk to residents, and experience the positive atmosphere firsthand.


St Peter’s House is a vibrant and welcoming home, where the staff team is dedicated to providing personalised care. Babs invites you to visit and discover the warm, community-driven environment, where residents are supported to maintain their hobbies and explore new interests.