Aldringham Court

Aldeburgh Road, Aldringham, Leiston IP16 4QF
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9.7 98 Reviews
  • Aldringham Court, Leiston
Aldringham Court provides excellent care in a lovely setting near Aldeburgh, known for its connection to Benjamin Britten and the well-known Aldeburgh Music Festival. Only two miles from the Suffolk Heritage Coast, residents can enjoy regular trips to the seaside.

As well as long-term care, Aldringham Court also offers respite care, giving people the chance to stay for a short time if they need extra support or if their carers need a break. This service offers reassurance, knowing that relatives are looked after in a caring and safe environment.

The home offers a calm and peaceful setting but also encourages involvement with the local community, with events such as a Summer Fete and Christmas Party bringing everyone together.

The unique building is set within three acres of well-kept gardens and woodland, with plenty of wildlife like doves, pheasants, and even muntjac deer. The rooms are spacious, many with en-suite bathrooms, garden views, and terraces. Each room has a nurse call system, and residents can bring their furniture to make it feel like home.

Aldringham Court offers a variety of activities each week, with something for everyone to enjoy. The home is visited regularly by a hairdresser, chiropodist, physiotherapist, and local clergy. The catering team serves multiple choices of fresh, tasty meals daily, and special diets are always accommodated.

Call today to speak with one of their care solutions advisors, or book a visit to Aldringham Court and discover how they can support you.

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Care Provided by Aldringham Court

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Myra Miguel (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Aldringham Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,540
    • Self-Funded Nursing Care from £1,540
    • RESPITE Self-Funded Residential Care from £1,540
    • RESPITE Self-Funded Nursing Care from £1,540
  • (these prices are only a guideline, please contact Aldringham Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Aldringham Court Reviews (98)

Total of 98, showing 41-60
9.7

Aldringham Court has a Review Score of 9.7 (9.722) out of 10, based on 42 reviews in the last 2 years. Over all time Aldringham Court has 98 reviews.

Overall Experience

  • 63
  • 32
  • 2
  • 0
  • 1

Date Published

98
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23
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Review from Melanie F (Granddaughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful settings, love how your welcomed and the care they give my loved one.
Always friendly and approachable and staff willing to help.
Have a good choice of food for the residents and lovely activities.

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Review from Abbie S (Great-granddaughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was Nan's 100th birthday today and the care home done absolutely amazing! Such a positive vibe and place to be. Cakes and entertainment. Made sure everyone was okay and happy. Thank you to all the careers.

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Review from D G (Daughter of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the care home clean but found the care very poor especially as it was end-of-life. My dad's care book was not filed in for hours, so was there anyone going in to see him? His personal care was not good. Dirty cups left overnight and food. The home lost our contact details. There seemed no organisation.
Went to collect my dad's things and the staff didn't know he had passed away. Just think he was a room number, not a dad.

Reply from Riet Jones, National Operations Manager at Aldringham Court

First of all our sincere condolences on the loss of your father.
Thank you for taking the time in reviewing our home as we take great care in listening to what our customers say. I am very sorry to read your feelings towards a hard-working team, wanting to do the best for our residents. when residents reach their end of life, as your father did. Some of the observations such as food charts become irrelevant and the team concentrate on making dad comfortable with pain well managed. This does not mean that he was left without checks. However, I understand that this could have been communicated better and my apologies for the lack of support you felt from the management team. I have shared your comments with the team for lessons to be learned. Once again thank you for your time.


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Review from Jan K (Son of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I said I wouldn't write this review but the nurse called the police on me today while we (me, my brother, and his girlfriend) visited the home. I am now scared for mum's welfare and well-being at Aldringham care home. The staff is getting extremely defensive, a clear indication they're out of their
depth!
My brother called the home this morning and asked them to take mum out of the bed so we can take her outside. I last took her outside for some fresh air a week ago last Saturday, considering mum is locked away in her room 99% of the time, they just turned up at the care home and they were told they're not allowed to take mum outside and they have to stay in the lounge. I went in after and asked them why they are not allowed to take mum outside today but they didn't answer. I asked who gave mum breakfast, again no answer. Whoever gave it to her didn't wipe her mouth after, so she had dried food around her mouth.

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Review from Steven B (Son of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both staff and management were very good in all aspects of running the home, both for residents and visitors. My mother was very happy there with staff care, food, and activities. All phone and email contact was very good.

Reply from Sarah Robertson, Home Manager at Aldringham Court

Thank you for your lovely review, I will pass this on to all staff. It was a pleasure to have your Mum with us and we look forward to staying in touch.


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Review from A S (Wife of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My only complaint has been a lack of communication, but this has improved since the appointment of the new manager. I am not really in a position to comment on options, as I am not allowed in due to Covid. My husband makes complaints, but always had done, and some may be attributed to his condition.

Reply from Sarah Robertson, Home Manager at Aldringham Court

Thank you for taking the time to give us a review, we value your feedback and will continue to try to communicate with all families during this difficult time. This is made easier with your regular visits and an opportunity to talk face to face. We are very grateful for the support you give us to provide the best possible care to your husband.


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Review from Timothy G (Son of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have been very pleasant and welcoming and happy to help with any queries or problems we have had. Extra measures have been carried out with care and efficiency.

Reply from Sarah Robertson, Home Manager at Aldringham Court

Thank you for taking the time to provide us with a review. I will pass this feedback on to all staff.


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Review from Shirley T (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Aldringham Court for the past two years and has settled here and seems to be happy with the care he is receiving. This is now his home and I hope he has a few more quality of life years left at the Court. Thanks to everyone! in these difficult times.

Reply from Sarah Robertson, Home Manager at Aldringham Court

Thank you for your lovely review and we hope we have many more years working together to keep Dad happy and safe.


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Review from Carolyn M (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been in residence here for 4 years now and is very comfortable despite the difficulties with lockdown. The staff work very hard to see residents are well looked after and we appreciate this very much.

Reply from Sarah Robertson, Home Manager at Aldringham Court

Thank you for leaving us such a lovely review. We are working very hard to expand our activities programme and would be happy to receive any feedback for things that you feel Mom might enjoy.


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Review from Dana T (Friend of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful but kept very busy at times. They are able to have their own television in their rooms which is good. It will be nice when they can go outside again when the weather gets warmer.

Reply from Sarah Robertson, Home Manager at Aldringham Court

Thank you Dana for taking the time to give us such a lovely review. I will pass this on to all staff.


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Review from Patricia H (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Aldringham Court has become a really lovely home. The staff and management do their utmost to keep residents and relatives happy.

Reply from Sarah Robertson, Home Manager at Aldringham Court

Thank you for such a lovely review, we will continue to work hard to ensure all residents, families, and friends are happy and involved in the activity of the home.


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Review from E A (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an initial period of respite care in the home, my mother deteriorated when back home and the staff were incredibly helpful in arranging a speedy readmission. The response to her immediate care needs provided my mother with relief from some of her symptoms. Staff are approachable and are handling
the extra work that COVID precautions entail, with a smile. Knowing that my mother is being well cared for at this difficult time, provides me with peace of mind.

Reply from Sarah Robertson, Home Manager at Aldringham Court

Thank you so much for such a lovely review. It is a pleasure to care for Mum and we thank you for all your support during this time.


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Review from Keith S (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's awkward to review as we have not been in the home to visit for over a year.

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Review from Kellie B (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very ill in hospital and wasn’t able to go home but needed respite in a nursing home, my mum cried and didn’t want to go into a nursing home at all, but finally agreed after a lot of talking and the reassurance she would go back to her own home after having respite. When I mentioned Aldringham
Court mum agreed as she is from Leiston so thought she may know some of the staff and other residents, from the first day of mum being in the home she settled in very well and the staff were fantastic and made mum feel at home. Mum made great progress with the encouragement of the staff and after a couple of months decided she didn’t want to go back home she wanted Aldringham Court to be her home now, this has made my life so much easier as I know my mum is safe and being very well looked after. Speaking to mum on the phone regularly she is always happy and content. I couldn’t be happier with mum's progress.

Reply from Sarah Robertson, Home Manager at Aldringham Court

Hi Kellie, thank you for such a lovely review I will pass this onto the staff. It is a pleasure to care for your Mum and we are so grateful for your support.


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Review from Beth D (Daughter-in-law of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn’t have asked for a better home for my mother in law to have had her final 4 months in. All of the staff are welcoming and so kind and loving to the residents and their families. Nothing is too much trouble. We are eternally grateful to all of the staff at Aldringham Court for everything they
did for her and us.

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Review from Charlotte M (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for in Aldringham Court following a catastrophic stroke in October 2012. It is a testament to the quality of care she received that she continued to live very comfortably until December 2019, over seven years afterwards, when old age finally caught up with her. My mother was quite
a character and her situation did nothing to diminish her sense of humour which was appreciated over the years by several members of staff who I can honestly say became very fond of her. Thank you very much for everything you did.

Reply from Tracey Cumby, Home Manager at Aldringham Court

Thank you so much for taking time to write such a lovely review. It really is much appreciated by us all.


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Review from S H (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for and content. She likes the staff and she likes her room. I was made very welcome.

Reply from Tracey Cumby, Home Manager at Aldringham Court

Thank you very much for taking the time to give us feedback - it really is much appreciated.


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Review from John D (Husband of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was only in for a short time but the care she was given was so good I could not believe it was second to none. It was first class all the way. Unfortunately, my wife passed away. It was very hard to leave her at night but I could go home because the team would take care of her at all "cost".

Reply from Tracey Cumby, Home Manager at Aldringham Court

Thank you so much for taking the time to send in a review. I am very proud of the Aldringham Court team and will be sure to pass on your comments!


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Review from R P (Son of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Aldringham in May and every month has become more at home, this is 100% down to the care team here, such a friendly caring team. With so many activities here too. Mum has flourished and made new friends and she has got her sparkle back.

Reply from Tracey Cumby, Home Manager at Aldringham Court

Thank you so much for your feedback, it has been wonderful to see your Mum improve weekly. It makes me very proud to hear such great things about the team!


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Review from E B (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident earlier this year, she has been welcomed and made to feel part of the home. She is so much happier and well looked after. I have always found the staff ready to assist Mum and treat her with respect and dignity.

Reply from Tracey Cumby, Home Manager at Aldringham Court

Thank you so much for taking the time to give us feedback. As a manager, it is wonderful to see those words in print. The teamwork extremely hard and I will ensure the staff receive your comments.
Thank you!


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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Aldringham Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Aldringham Court is calculated as follows: ( (374 Excellents x 5) + (102 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 493 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aldringham Court is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (3)

Myra

Myra Miguel

Job Title: Home Manager

Working at my home for just 5 days, I swiftly felt part of the Team. The building's quirkiness and the warm atmosphere of residents, families, and staff resonate with me.


Enriching residents' lives means ensuring safety, optimal care, engaging activities, and high-quality life. Trained Nurse from the Philippines, 18 years in England, diverse roles, completed Level 5 Leadership and Management in March 2014, and extensive relevant training.


Elaine

Elaine Holmes

Job Title: Activities Co-ordinator

Elaine really enjoys working with the elderly, she finds it so rewarding and loves her role.
Prior to working at Healthcare Homes, Elaine was an Activities/Health Care Assistant.
Elaine believes you need to be kind, compassionate and understanding, to have a good understanding of dementia and the needs of the very ill and frail and to have an understanding of equality and diversity.
The favourite part of her working day is going to the resident’s rooms for one-to-one talks and also enjoys organising entertainment and watching and taking part.
Elaine's biggest professional challenge was changing from her carer role to activities and her biggest career highlight is getting the home ready for Christmas and organising events for the residents.
The qualities that make Elaine stand out are to be kind, compassionate and understanding. Be a good listener and a good role model for the team
Outside of work Elaine enjoys walking, gardening, crafting, sewing, crochet, knitting, swimming and spending time with family.
Her most enjoyable part of working at Aldringham Court is making a difference to an individual’s day; just a little smile or reassurance.


Carroll

Carroll Taylor

Job Title: Head Housekeeper

Please detail any relevant education/training
NVQ2 and NVQ3 Health and Social care. Care homes advanced practitioner.


The year started working at Healthcare Homes.
March 2021


Why did you decide to work at Healthcare Home?
Career progression


What role did you carry out before you came to Healthcare Homes?
Care home advanced practitioner


What do you think a person needs to do to be good in your role?
Be flexible, understanding, caring and approachable.


What’s your favourite part of your working day and why?
Spending time with residents, they are the reason I do my job.


What’s been your biggest professional challenge in your current role, or in your career to date?
My biggest triumph to date was conquering my fears, passing my CHAPs and starting this new job.


What qualities do you think make a good home manager?
Much the same as question 5, firm but fair. A great, enthusiastic team leader and player.


What are your interests outside of work/how do you unwind?
I love fishing, reading and spending quality time with my children and fiancé.


What do you enjoy/are you looking forward to the most about working at this care home?
Working together with the manager and team to be the best we can be. Building great relationships with my colleagues, residents and their families.