Culverhayes Nursing Home

Lymore Avenue, Twerton, Bath BA2 1AY
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9.7 45 Reviews
  • Culverhayes Nursing Home, Bath
Culverhayes Nursing Home was originally Culverhayes School. It occupies a prime position at the highest point of Lymore Avenue, with spacious grounds and stunning views of Bath.

The home has three separate wings dedicated to care and support to meet the varying types and levels of need of the people living in the home.

The Cherryblossom GF/FF and Bluebell Wings are environments for mental disorder and/or dementia. The Cherryblossom FF Wing is designed primarily for dementia care for those in the middle to late stages of dementia, who might require extra support.

The home has been decorated to enable stimulation and orientation and the grounds contain safe and secure areas enabling Residents to move freely. Residents have the convenience of a local corner shop, which is frequently visited for everyday items. The adjacent playing grounds also contribute to the real community atmosphere surrounding Culverhayes.

Long or short-term care, respite, convalescence, and placement care is offered to those that need specialist care, and palliative care can also be provided.

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Care Provided by Culverhayes Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anaz Basheer (Home Manager)
  • Admission Criteria
    • Residents aged 50 years and over
    • Ages 50+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999

Funding & Fees Guide for Culverhayes Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,700

  • Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.
  • (these prices are only a guideline, please contact Culverhayes Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There are available parking spaces on site for visitors.


Culverhayes Nursing Home Reviews (45)

Total of 45, showing 21-40
9.7

Culverhayes Nursing Home has a Review Score of 9.7 (9.706) out of 10, based on 17 reviews in the last 2 years. Over all time Culverhayes Nursing Home has 45 reviews.

Overall Experience

  • 33
  • 11
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Date Published

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Review from Tracy B (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum passed away two weeks before Christmas 2020. Before that she'd been at Culverhayes Nursing Home for just over a year. The care she received from the nursing and care staff was excellent. They helped Mum retain her dignity until the end and my sister and I was always treated kindly and compassionately
when we were able to visit. The home was always clean, the nursing, care staff and even cleaners were always lovely and became like our extended family. Management within the home has now changed...for the better! I must stress though that the people at the coalface, the ones who do the actual caring, are excellent at every level.

Reply from Shyam Desai, Operations Officer at Culverhayes Nursing Home

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We are extremely proud of our staff and new manager who continue to uphold our high standards. We have passed on your comments to our team at Culverhayes and they have been very grateful to receive them.


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Review from M P (Wife of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been coming to the home for a number of years and seen the changes that have occurred nearly all for the better. It continues to improve under the present manager who I believe has medical experience which makes all the difference.

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Review from D T (Wife of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Culverhayes is an excellent care home. The staff are so very kind, friendly, caring and helpful. Personally I was pleasantly surprised in the way my wife settled and they supported me. I can't speak highly enough. They are so understanding.

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Review from A H (Sister of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions, a very clean and welcoming home. Lovely and helpful staff who seem very understanding of the needs of the people they look after. Good parking. A lovely nursing home.

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Review from F G (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to thank all the staff at Culverhayes for making our mum so welcome and trying their very best to help her settle. Mum has a challenging range of symptoms and they met every one head-on, trying to help both her and us. We couldn't have asked for more as a family - I have never seen such
gentle and patient carers. Thank you.

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Review from C L (Daughter of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As most staff members are foreign and most residents are hard of hearing - communication is clearly difficult. I have witnessed on every visit, residents trying to talk/explain something to staff but being totally blanked. Staff sit and watch TV rather than spend time trying to interact with residents.
The staff are pleasant but not good for the role.

Reply from Aurelia, Head Office at Culverhayes Nursing Home

Dear C L, We appreciate your feedback. We are proud to have an international team, where the care team are fully able to communicate with our residents. Furthermore, our residents and relatives cannot speak highly enough about our staff, giving us positive feedback on a daily basis. We do provide group activities, as well as 1 to 1 engagement by our carers, who are doing so with pleasure and commitment. The Home Manager would be happy to discuss the raised concerns and hopefully, come to a solution.


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Review from B R (Mother of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Culverhayes are caring and respectful. I would like to give them all a medal. They all so an amazing job.
I am truly grateful to them all. They always show kindness and care to my daughter and myself at all times.

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Review from Susan B (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so kind and respectful. They go out of their way to comfort and stimulate and I cannot praise them enough. The common rooms are not flashy or stylish but such superficial qualities are more than compensated by the level of care.

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Review from Paul B (Power of Attorney of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a calm atmosphere.
Staff are happy and like their managers.
All the staff are very approachable and helpful.
Residents seem happy and appear to be well cared for.
Staff always phone and report any 'events'.

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Review from Martin H (Son of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the standard of care.
Everyone in Hayes Unit is part of the 'family' (staff and residents) - which is good for all concerned.

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Review from Clive U (Son of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care very good. Staff very helpful and look after Dad very well. The staff are always happy in their work and cannot do enough to help.

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Review from Tamara S (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hayes Unit for nearly a year and I cannot recommend it highly enough. The staff are caring and attentive and know her needs inside out. My symptom is missed and their attention to detail is faultless. I know that my mother is being cared for in the best possible way.

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Review from G S (Husband of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Culverhayes for 8 years and throughout that time she has been looked after with great care and sympathy. Unavoidable changes of staff have been managed without any adverse effect on the quality of care. There is always a very happy and friendly atmosphere at the home and I am grateful
for my wife's life having been made as content as possible.

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Review from Graham U (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been in Culverhayes since February 2019 and has settled in very quickly. The staff are fantastic dad thinks they are all great. Thank you.

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Review from Matt Y (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Culverhayes has been fantastic for my mum. The staff are exceptional. They are always warm, caring and genuinely friendly with Mum and help her with her daily needs. Mum is always well presented and clean which helps her keep her dignity. Keep up the great work. Thank you.

Reply from Shyam Desai, Cedar Care (owner) at Culverhayes Nursing Home

Dear Matt,


Thank you for taking the time to write us a review. We are very glad to hear that your mother is happy in her home. Your kind words have been passed on to our team at Culverhayes!


Warm regards,


The Cedar Care Family


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Review from J M (Wife of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received excellent care at Culverhayes.
All the staff were very kind and it was a pleasure to visit knowing that he was comfortable and so well looked after.
I have already recommended Culverhayes to a friend and also to a pharmacist who was enquiring.

Reply from Shyam Desai, Cedar Care (owner) at Culverhayes Nursing Home

Thank you for your kind words. We're very happy to hear that your husband was well cared for at Culverhayes. I have passed on your words to the team at Culverhayes.


Warm regards,


The Cedar Care Family.


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Review from Douglas H (Brother-in-law of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good at their job.

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Review from Paula E (Wife of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care given to my husband by the dedicated staff at Culverhayes (Hayes unit). He always looks clean and tidy and reacts well when the carers try to talk to him. He is shown respect and kindness. My husband loves the food and is helped to eat it as this is necessary. They should
feel proud of the results they achieve, I am made to feel very welcome on my frequent visits.

Reply from Shyam Desai, Cedar Care (owner) at Culverhayes Nursing Home

Dear Paula,


Thank you very much for taking the time to write this review. We are very glad to hear that your husband is settled and you feel welcome in his home.


Your kind words are evidence of our team's hard work and it means a lot to them when they receive such wonderful feedback. I'll be sure to pass this on to them.


Warm regards,


The Cedar Care Family


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Review from Richard S (Husband of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of care are diligently carried out by professional, caring staff who go the 'extra mile' in carrying out their duties.

Reply from Shyam Desai, Cedar Care (owner) at Culverhayes Nursing Home

Dear Richard,


Thank you for your kind words, they have been passed on to the team.


Warm regards,


The Cedar Care Family


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Review from Elainie W (Wife of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled into his new surroundings with the help of care assistants who all display patience, care and love to all in their care.

Reply from Shyam Desai, Cedar Care (owner) at Culverhayes Nursing Home

Dear Elaine,


Thank you for taking the time to write this wonderful review. We are happy to hear that your husband has settled into his new home. Your kind words have been passed onto the team, and they are very grateful for such feedback.


Warm regards,


Shyam Desai


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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Culverhayes Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Culverhayes Nursing Home is calculated as follows: ( (146 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 197 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Culverhayes Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Sony Joseph

Job Title: Home Manager

Sony manages Culverhayes Nursing Home and overlooks day-to-day operations.