I strongly recommend Shockerwick House for those who need the care of the highest order.
Roger W (Respite Resident)
the team at Shockerwick went above and beyond on every level. We will forever be grateful
Tania H (Daughter of Resident)
The activities for the residents are very good and varied and have lots of attention to detail
Felicity M (Daughter of Resident)
Shockerwick House Care Home has a Review Score of 9.8 (9.807) out of 10, based on 17 reviews in the last 2 years. Over all time Shockerwick House Care Home has 82 reviews.
Review from K M (Godson of Resident) published on 20 March 2025
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Reply from Lisa Henderson, Customer Care Advisor at Shockerwick House Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Godmother in our care. We hope to continue providing your loved one with the best possible care. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review from J W (Daughter of Resident) published on 23 October 2024
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Reply from Maria Ricketts, Customer Care Adviser at Shockerwick House Care Home
Thank you for your lovely review. It is always nice to hear words like "Kindness" and "Dignity" being used to describe our care. We are glad to help you and your family through such a difficult time.
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Review from J G (Respite Resident) published on 9 July 2024
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Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home
We appreciate you taking the time to leave your lovely review. We are so pleased to hear that you had a positive experience at Shockerwick House Care Home and that you were well cared for and looked after. It is always nice to hear words like "Kind" and "Helpful" being used to describe our staff. Thank you for choosing Shockerwick House for your stay.
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Review from Peter H (Husband of Resident) published on 6 June 2024
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Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home
Thank you for your lovely review. It is always nice to hear words like 'friendly' and 'warm' being used to describe our staff and we are pleased to hear that you are impressed with the food, facilities and staff at Shockerwick House. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Joanna M (Daughter of Resident) published on 17 May 2024
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Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved ones are cared for and looked after so well with us. It's wonderful to hear words such as "patience" and "unfailing kindness" being used to describe our care. Thank you for choosing Shockerwick House care home.
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Review from Shirley R (Daughter of Resident) published on 11 April 2024
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Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like Helpful and Supportive being used to describe our staff. We are pleased to hear that your mother feels safe and we are happy to hear that your mother feels like a part of our Shockerwick House family. We hope to continue providing your loved one with the best possible care.
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Review from Tessa L (Daughter of Resident) published on 26 March 2024
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Reply from Eden Tomlinson, Customer Service Adviser at Shockerwick House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved ones are cared for and looked after. We hope to continue providing your Parents with the best possible care.
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Review from Ann K (Daughter of Resident) published on 15 February 2024
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Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home
Thank you for leaving your lovely review. We are so pleased to hear Shockerwick House have done everything it can to make the transition as smooth as possible. It is nice to hear our care home staff are doing everything they can to care for both your Mother and yourselves as the family too. We will certainly pass your comments on to the manager.
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Review from Kay S (Power of Attorney of Resident) published on 15 January 2024
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Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home
Thank you for your kind words. It is always nice to hear from friends feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make their stay as comfortable as possible.
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Review from Michael G (Respite Resident) published on 10 November 2023
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Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home
Thank you for your lovely review. It is always nice to hear words like “kindness” and “excellent” being used to describe our care and the staff at Shockerwick House. Thank you for choosing us for your stay.
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Review from P C (Resident) assisted by family/friend published on 2 October 2023
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Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home
Thank you for your feedback, we are pleased that you are taken care of so well in our home. We will discuss your feedback with the home’s manager to help them continually improve their services.
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Review from Hazel R (Respite Resident) published on 31 August 2023
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Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home
Thank you for taking the time to leave your review. We are really pleased to hear you found the care we provide so accommodating and overwhelmingly positive, we hope it made you feel very well cared for and looked after during your respite. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from Gaynor F (Mother of Resident) published on 14 August 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Shockerwick House Care Home
Thank you for taking the time to leave your lovely review. We are so pleased to hear you are happy with the care provided at Shockerwick House and if there is anything more we can do to make your son's stay as comfortable as possible, please do let us know.
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Review from Roger W (Respite Resident) published on 20 June 2023
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Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home
Thank you for taking the time to leave your review. It is always nice to hear words like “kind” and “helpful” being used to describe our care. Hopefully, you will go away from this feeling like you received the best possible care and thank you for choosing Shockerwick House for your stay.
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Review from Tania H (Daughter of Resident) published on 24 May 2023
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Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home
Thank you for taking the time to leave your lovely review. We are saddened to hear about your loss. We were glad to help you and your family through such a difficult time and to hear you felt at ease with your Mum in our care. It is always nice to hear words like “kind” and “honest” being used to describe our care. Hopefully, you will go away from this feeling like your Mum received the best possible care.
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Review from Felicity M (Daughter of Resident) published on 5 April 2023
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Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible, and we look forward to seeing you again soon.
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Review from Margery A (Resident) published on 27 March 2023
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Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home
Thank you for your lovely review. We are so pleased to hear that you are comfortable and happy with the care you are receiving at Shockerwick House. Please let us know if there is anything we can do to make your stay as pleasant as possible.
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Review from S F (Daughter of Resident) published on 25 August 2022
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Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care, and we hope Shockerwick House care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your father's stay as comfortable as possible, and we are looking forward to seeing you again.
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Review from Maria B (Resident) published on 25 August 2022
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Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home
Thank you for your lovely review, and we appreciate you taking the time to leave us your experience in Shockerwick House. It is always nice to hear words like "safe" and "secure" being used to describe our care. Thank you for choosing our home for your stay, and please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from Lesley S (Sister of Resident) published on 27 May 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Shockerwick House Care Home
Thank you for your lovely review. It is so nice to hear you describe Shockerwick House as wonderful. Thank you for choosing us to care for your brother.
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The Review Score of 9.8 (9.807) out of 10 for Shockerwick House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.807 for Shockerwick House Care Home is calculated as follows: ( (161 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 197 Ratings = 4.807
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Shockerwick House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Dec 2018
Caring
Effective
Responsive
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Feb 2025
Shockerwick House is an elegant 18th Century home that is set in acres of beautiful rural countryside. The home has large spacious rooms, high ceilings and original features, all set in breathtaking surroundings. We offer pre-bookable short stays and Day Care, please get in touch to find out more
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Job Title: Home Manager
Joined: 2025
Hello, my name is Dana and I am the home manager at Shockerwick House.
I’m Romanian and worked for many years in the travel industry before I moved to the UK in 2015 and started my career in care.
I initially worked as a health care assistant before moving on to activities co-ordinator and services co-ordinator roles. I worked closely with the home manager and managed most of her non-clinical duties. One year later I was offered the home manager position at another home within the organisation and moved from Bath to Bristol.
I was delighted to join Shockerwick House in 2025 and I am very much looking forward to continuing its legacy with the help my fantastic team.
Job Title: Clinical Services Manager
Joined: 2009
I have been an RN for over 40 years after completing my training at Musgrove Park Hospital Taunton.
I joined the team at Shockerwick in 2009 and love the professional, friendly, and family atmosphere that we promote here.
In my downtime, I love to spoil my family, especially the grandchildren.
Job Title: Senior Carer
Joined: 1998
I started working in Shockerwick House over 20 years ago which is testament in its self of how much I love the work we do here.
The residents and staff are like family but none of this gets in the way of the professionalism in which we go about our work.
In my spare time I am a keen gardener and love making Jam’s and pickles and when it comes to relaxing there is nothing I enjoy more than a bag of minstrels.
Job Title: Senior Carer
Joined: 2014
I rejoined the team at Shockerwick House in 2014 as a Senior Carer after 3 years of working as an HCA at the RUH Bath.
Most of my career has been in administrative work but from a young age, I felt that the caring profession was where my heart lay.
Working as a team we provide outstanding care for our residents and there is nothing more satisfying than seeing a smile on their faces.
In my spare time, I love riding my horse and relaxing in the sun.
Job Title: Activities Coordinator
Joined: 2021
I have been working in the care sector in different roles since I was 18, only taking a break to have my family.
I joined Shockerwick House in January 2021 as an activities coordinator. While this is my first role totally focused on activities, I have had the same philosophy in all my roles - to make sure I bring happiness, joy and normality to all our residents’ daily lives.
When I’m not working, I love to bake and work on arts and crafts..