Shockerwick House Care Home

Lower Shockerwick, Bath BA1 7LL
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9.8 82 Reviews
  • Shockerwick House Care Home, Bath
Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, support for younger adults with a physical disability, convalescence, palliative and respite care.

Shockerwick House is located on the outskirts of Bath’s World Heritage Site. The magnificent 17th century house is set in twelve acres of wheelchair friendly gardens, with an orangery and vegetable plot. The beautifully appointed rooms offer plenty of areas for residents to relax or socialise in. The home has a secure entry and exit system and a 24-hour call system so that residents feel safe and secure. All bedrooms have their own TV and telephone.

Special diets are catered for and the home has magnificent, oak-panelled dining rooms. Hot and cold options are included and snacks and drinks are available throughout the day and night.

Relaxation sessions, manicures and foot spas are just a few of the many additional benefits of life at Shockerwick House, with arts and crafts and musical afternoons being some of the activities that residents have embraced.

Shockerwick House is able to take advance bookings for short stays of two weeks or more. The home also offers day care, subject to assessment - please call for more details.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Shockerwick House Care Home'.

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Care Provided by Shockerwick House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Olivia Butler (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Shockerwick House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Shockerwick House Care Home Reviews (82)

Total of 82, showing 21-40
9.8

Shockerwick House Care Home has a Review Score of 9.8 (9.807) out of 10, based on 17 reviews in the last 2 years. Over all time Shockerwick House Care Home has 82 reviews.

Overall Experience

  • 73
  • 8
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Date Published

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Review from Helen R (Daughter of Resident) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the moment my dad arrived at Shockerwick Care Home, we have been extremely impressed by the high level of care that he has received from all the staff. Dad has settled in so well and feels like he is part of the Shockerwick family. The nursing staff are exceptional, the carers make Dad feel
very special and have really looked after him, the kitchen staff have catered very well for Dad’s dietary needs, and the manager has welcomed the whole of our family (and all Dad’s friends) into Shockerwick whilst making sure that Dad and all the residents are safe and protected from Covid. We could not have asked for a better place for our dear dad to end his days. He calls it his “end of life luxury hotel”. Thank you to everyone involved with Dad’s care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Shockerwick House Care Home

Thank you for your lovely review. We are happy to hear you all feel like a part of our Shockerwick House family and that Dad compares it to a luxury hotel! Thank you again for your kind words.


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Review from P H (Husband of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent 2.5-years at Shockerwick House where she was wonderfully looked after by the matron and staff. It has my highest recommendation.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Shockerwick House Care Home

We really appreciate you taking the time to leave us your comments. Thank you for your recommendation.


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Review from Jenifer M (Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly enjoyable staff.
Food all first-class.

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Review from Derek M (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

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Review from J D (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Shockerwick House for a few months to convalesce after leaving the hospital. Although Covid restricted my personal ability to visit until towards the end of her stay, Mum always spoke very highly of all the stay, her room and the food. I found the staff very approachable and happy to spend
time talking to me about Mums progress, which was very reassuring. Many thanks to each and every one of the staff!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Shockerwick House Care Home

We appreciate you taking the time to leave us your review. We are glad to hear that your Mum spoke highly of our care while she was with us. Thank you for choosing us to look after her, after her hospital stay.


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Review from M A (Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very satisfactory.
Sometimes short of staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Shockerwick House Care Home

Thank you for taking the time to leave your review. We will pass your comments on to the manager.


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Review from Helen T (Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the loveliest place I have lived in. They are so kind and look after me and are very caring.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Shockerwick House Care Home

Thank you for your lovely review, and we are happy to hear your comments. If there is anything else we can do to make it even comfortable, please let the team know.


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Review from Diana B (Friend of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited a lot of care homes in the area on behalf of my father and my friend, and Shockerwick House is by far the best. My friend who is a resident there is very difficult, but the staff are marvellous, it seems nothing is too much to do for her. Everyone I have interacted with, from the manager,
deputy manager and to the personal carer is so accommodating, so patient and so lovely. They really do care!
The house itself is beautiful, surrounded by gorgeous gardens and grounds, with fabulous views over the valley. Everything is so well maintained and decorated.
I'm impressed by the range of activities that are offered, from not serious, fun activities to more cultural events. Even more impressed that sherry at lunchtime and evening is included.
I note with approval that their covid restrictions and regulations are very well observed, and I've been told about how visiting can take place once the 'no visit' rule is lifted, and feel sure that the residents will be kept safe.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Shockerwick House Care Home

Thank you for your review. It's always nice to hear that our residents feel they are well looked after. We will certainly pass your kind words on to the manager.


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Review from Andy B (Friend of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my experience of Shockerwick House is somewhat limited due to covid restrictions. I have been impressed by what I have seen and heard so far. It looks an excellently run home with lots of communication from the team, which is always important.
The house and grounds are superb, and I look forward
to being able to visit!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Shockerwick House Care Home

Thank you for your review. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.


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Review from Valerie E (Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely!

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Shockerwick House Care Home

Thank you, we appreciate your kind words and taking the time to leave a review.


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Review from Kathleen D (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here, well looked after. Staff are really friendly. If I can't be at home, Shockerwick House is the next place to live.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Shockerwick House Care Home

We are happy to hear you feel like a part of our Shockerwick family. Thank you for your kind words.


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Review from R S (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that at Shockerwick House Care Home, I have had a profoundly helpful and pleasant experience here. I could not wish for anything more.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Shockerwick House Care Home

We are happy to hear you feel like a part of our Shockerwick family. We will certainly pass your comments on to the manager.


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Review from Samuel P (Brother of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shockerwick House Care Home is the finest in the area.
The staff are always courteous and helpful.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Shockerwick House Care Home

Thank you so much for your lovely words regarding Shockerwick House, we really appreciate your feedback.


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Review from T G (Grandson of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has always performed well but has excelled in the current COVID times. This has been especially relevant when visiting family has been limited or prevented.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Shockerwick House Care Home

Thank you so much for your kind words, we really appreciate it. Thank you for trusting us with your loved one's care.


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Review from Eleanor A (Granddaughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been a resident here for just over six months, and in that time the standard of care he has received is of the highest quality. The residents are treated with respect, care and attention by the staff who take time to get to know every resident individually. Throughout the pandemic we
have been able to maintain contact through phone calls and video calls and recently in person visits. These are undertaken very professionally and safely, putting our mind at ease. I would highly and unreservedly recommend Shockerwick.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from Helen S (Friend of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shockerwick Care Home is set in beautiful surroundings with easy excess to the gardens for the people living in the home, I can imagine a great asset to residents and staff during the lockdown.
Since my friend came to live at Shockerwick House earlier this year, I’ve seen a great improvement in her
health and well being. The care is second to none, this shines through with all the activities and great birthday celebration during the lockdown. I would like to take this opportunity to thank the team at Shockerwick for all they do for the people they support, especially in these surreal times.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from Helena M (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a huge change for my mother moving into Shockerwick House just at the beginning of Lockdown. However, the staff have been so kind, helpful and caring that she adjusted quickly and is very happy living there. I cannot think of any area which could be improved upon. The home is in a stunningly
beautiful location, it has all the necessary amenities and equipment, I am kept up-to-date with everything which is going on in the home and with my mother, and all the members of staff are delightful and so easy to talk to.

Reply from Emily Wilson, Customer Services Adviser at Shockerwick House Care Home

We appreciate you taking the time to leave such lovely comments regarding Shockerwick House Care Home. We are so pleased to hear you are fulfilled with the care we are providing. Thank you for trusting us with your Mother's care, and please let us know if there is anything else we can do for you or your family.


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Review from Jennifer F (Wife of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has lived at Shockerwick for the past five months and is very content with the place and the staff. The surroundings are beautiful - a well -maintained Georgian mansion with large grounds including an orangery and a kitchen garden. The far-reaching views are wonderful. Shockerwick is excellently
managed, with friendly and caring staff who have time to chat and get to know residents. The food is good, with a choice and extra dishes available - my husband speaks highly of the omelettes which he sometimes chooses to have for supper. There are home-made goodies at tea-time and treats such as ice lollies or ice cream when it's hot. The staff go to great efforts to organise special events - a race meeting with Pimms in a marquee and a VIP area, a pirate treasure hunt with rum on offer, quizzes and music sessions - sometimes live music such as a cello recital or a male voice choir. Shockerwick isn't cheap but I would say it's value for money.

Reply from Emily Wilson, Customer Services Adviser at Shockerwick House Care Home

Thank you so much for taking the time to leave us such lovely comments regarding our Shockerwick House Care Home. We are so pleased to hear that your husband is happy with the care he is receiving, and that you can feel at ease with your Husband in our care. Please let us know if there is anything more that we can do to make his stay as comfortable as possible.


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Review from Sarah A (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to live at Shockerwick House in February following health issues which meant he was unable to live independently. This home is like a five-star hotel. All the staff are so very caring and friendly. The care and attention my father receives is excellent. The staff take time to get to know
the residents and the range of activities on offer is superb. My father has views of and access to the most beautiful gardens with many seating areas and magnificent surroundings. He enjoys his food, especially his pre-lunch sherry and the menu choices are extensive, well presented and of high quality. My father has been resident here throughout the recent pandemic and despite not being able to visit personally (although we have held many video calls) I have not been concerned for his wellbeing as I know he is so happy here.

Reply from Emily Wilson, Customer Services Adviser at Shockerwick House Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your father in our care. It is always so nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do for you or your family.


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Review from David F (Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for almost four months now and I am happy to confirm the good reviews from others.
The quality of care, in terms of both professionalism and kindness, has been excellent and the quiet countryside setting is beautiful and helps to lift the spirits in these difficult days.
When communal dining became unavailable due to the virus, Shockerwick arranged socially-distanced events like picnics in our garden, a Pimms and cream tea, a barbecue, etc. The fact that there are extensive grounds here as well as an orangery and a kitchen garden makes it especially pleasant when the weather is good enough to be outside.
The food is good, with alternatives always available - and a glass of wine too if you wish.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Shockerwick House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Shockerwick House Care Home is calculated as follows: ( (161 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 197 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shockerwick House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

Shockerwick House is an elegant 18th Century home that is set in acres of beautiful rural countryside. The home has large spacious rooms, high ceilings and original features, all set in breathtaking surroundings. We offer pre-bookable short stays and Day Care, please get in touch to find out more


Awards / Recognitions (0)

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Meet the Team (5)

Dana

Dana Sandu

Job Title: Home Manager

Joined: 2025

Hello, my name is Dana and I am the home manager at Shockerwick House.


I’m Romanian and worked for many years in the travel industry before I moved to the UK in 2015 and started my career in care.


I initially worked as a health care assistant before moving on to activities co-ordinator and services co-ordinator roles. I worked closely with the home manager and managed most of her non-clinical duties. One year later I was offered the home manager position at another home within the organisation and moved from Bath to Bristol.


I was delighted to join Shockerwick House in 2025 and I am very much looking forward to continuing its legacy with the help my fantastic team.


Donna

Donna Thomson

Job Title: Clinical Services Manager

Joined: 2009

I have been an RN for over 40 years after completing my training at Musgrove Park Hospital Taunton.


I joined the team at Shockerwick in 2009 and love the professional, friendly, and family atmosphere that we promote here.


In my downtime, I love to spoil my family, especially the grandchildren.


Jacky

Jacky Bevan

Job Title: Senior Carer

Joined: 1998

I started working in Shockerwick House over 20 years ago which is testament in its self of how much I love the work we do here.
The residents and staff are like family but none of this gets in the way of the professionalism in which we go about our work.
In my spare time I am a keen gardener and love making Jam’s and pickles and when it comes to relaxing there is nothing I enjoy more than a bag of minstrels.


Rebecca

Rebecca Deane

Job Title: Senior Carer

Joined: 2014

I rejoined the team at Shockerwick House in 2014 as a Senior Carer after 3 years of working as an HCA at the RUH Bath.


Most of my career has been in administrative work but from a young age, I felt that the caring profession was where my heart lay.


Working as a team we provide outstanding care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love riding my horse and relaxing in the sun.


Brionne

Brionne Boyland

Job Title: Activities Coordinator

Joined: 2021

I have been working in the care sector in different roles since I was 18, only taking a break to have my family.


I joined Shockerwick House in January 2021 as an activities coordinator. While this is my first role totally focused on activities, I have had the same philosophy in all my roles - to make sure I bring happiness, joy and normality to all our residents’ daily lives.


When I’m not working, I love to bake and work on arts and crafts..