Shockerwick House Care Home

Lower Shockerwick, Bath BA1 7LL
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9.8 82 Reviews
  • Shockerwick House Care Home, Bath
Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, support for younger adults with a physical disability, convalescence, palliative and respite care.

Shockerwick House is located on the outskirts of Bath’s World Heritage Site. The magnificent 17th century house is set in twelve acres of wheelchair friendly gardens, with an orangery and vegetable plot. The beautifully appointed rooms offer plenty of areas for residents to relax or socialise in. The home has a secure entry and exit system and a 24-hour call system so that residents feel safe and secure. All bedrooms have their own TV and telephone.

Special diets are catered for and the home has magnificent, oak-panelled dining rooms. Hot and cold options are included and snacks and drinks are available throughout the day and night.

Relaxation sessions, manicures and foot spas are just a few of the many additional benefits of life at Shockerwick House, with arts and crafts and musical afternoons being some of the activities that residents have embraced.

Shockerwick House is able to take advance bookings for short stays of two weeks or more. The home also offers day care, subject to assessment - please call for more details.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Shockerwick House Care Home'.

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Care Provided by Shockerwick House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Olivia Butler (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Shockerwick House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Shockerwick House Care Home Reviews (82)

Total of 82, showing 41-60
9.8

Shockerwick House Care Home has a Review Score of 9.8 (9.807) out of 10, based on 17 reviews in the last 2 years. Over all time Shockerwick House Care Home has 82 reviews.

Overall Experience

  • 73
  • 8
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Date Published

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Review from George W (Husband of Resident) published on 26 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have observed great care and skills in managing my wife's case on her discharge from hospital with complex needs. Both the clinical and residential care were of the highest order. In the event of the lockdown due to Covid 19, I came and took a room here, all my needs were taken care of well.

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Review from A B (Granddaughter of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a joy to come and visit my grandmother at Shockerwick. There is always a friendly welcome and an offer of refreshments. It is also great to leave knowing she is happy, well looked after and still able to live her best life!

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for the kind comments, it's lovely to hear that you can feel at easy with your grandmother in our care.


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Review from Timothy C (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional standard of care and support for Mum from all the staff at Shockerwick House. Superb facilities, outstanding staff and superlative level of quality care. It is extremely reassuring to know that mum is being looked after by such an excellent team in a magnificent care home.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for trusting us with your mother's care. We are very glad to hear you can feel at ease when leaving after a visit.


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Review from S S (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home. My mother became a resident in 2013 with limited life prognosis. Seven years on she is still there. Content and engaged, her cognitive ability after contracting sepsis and encephalitis has significantly improved, as has her mobility. This is due entirely to the amazing care and
attention she has received in an environment that is resident centred, comfortable, and which encourages independence. The next best thing to being in her own home.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

We really appreciate your kind comments and were happy to hear your mother feels well looked after, hopefully, it gives you some peace of mind when leaving after a visit.


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Review from E D (Respite Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At short notice, a member of staff from Shockerwick House came to visit me in hospital to inform me about procedures at the home which I found necessary. My time was made comfortable and relaxed assisted by the efficient and friendly staff with the addition of some attractingly presented meals.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for taking the time to leave such lovely comments.


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Review from F D (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Shockerwick now for over three years and every day I have been totally overwhelmed by the kind care that every member of the team shows each resident no matter what the situation.
Shockerwick House has been vital in making my mum feel happy, safe and at home during her time here.
I am forever grateful to the team.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

We are very happy to hear your mother feels safe and looked after. Thank you for such lovely comments.


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Review from M A (Respite Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful break.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your review.


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Review from B T (Respite Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was immediately made very welcome and the week following was just what I needed. Peaceful and undemanding.
All of the staff were exceedingly helpful whatever their position.
Food was excellent. Thank you to all for my restful week.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for your kind words. We really appreciate you taking the time to leave such lovely comments.


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Review from Jade D (Friend of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend in Shockerwick for the last few months and I have found the overall experience with Shockerwick exceptional! The staff always go the extra mile. My friend has been a fussy eater and the chef made a point of asking me what foods they could get in especially for my friend
to encourage her to eat in the evening. I found this extremely helpful and wonderful to think that even the staff in the kitchen care this much.
The staff are always extremely welcoming and friendly. The grounds are exceptional and we have spent a lot of time out in the gardens. The house is always spotlessly clean.
I couldn't recommend this home enough!

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for your praise. We have a genuine regard for all of our residents so it is always lovely hearing the feedback from friends and family.


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Review from Andrew H (Son of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked as a GP for 30 years, the care at Shockerwick given to both my mother and father is the finest I have experienced in the sector. The personal commitment of the staff to the residents is consistently exemplary. The buildings, facilities and furnishings are also top-notch. The gardens are
an oasis for residents and visitors. The skill and compassion in palliative care allowed my parents and ourselves to face their last days in peace and with dignity.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for your kind words, Andrew.


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Review from W H (Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience as a resident over the last 3 months has come up to my expectations in all respects.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for your feedback, we really appreciate your praise.


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Review from Sandra U (Respite Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live alone, I needed a weeks respite care after a hip replacement operation. I visited Shockerwick and found the experience welcoming, supportive and flexible so booked my post-op week. The setting Shockerwick is glorious - set in beautiful grounds - uplifting in itself. My room was lovely and
the staff were amazing - so kind, encouraging and helpful - nothing was too much trouble. The meals were very good, with plenty of choice. My week at Shockerwick provided me with a bridge between hospital and returning home, helping me to regain my independence in a supportive way. I'm so grateful to all at Shockerwick for making my stay so positive.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for your kind words. It is absolutely amazing to hear about your recovery and we are very happy you enjoyed your stay at Shockerwick House. Please don't be a stranger and come down to visit us.


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Review from P H (Husband of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my wife arrived, she has been cared for with kindness and compassion. Nothing is too much trouble. Staff are skilful and understanding, friendly and accomplished. Nothing is lacking, day or night. I can not imagine anywhere better and Iw ould recommend Shockerwick to anyone.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team.


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Review from D H (Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at Shockerwick House for 2 and a half years and before that, I visited my husband who was here for 4 and a half years on a daily basis.
All that time he was very happy here and I have been the same.
I have had a good relationship with all the staff and no complaints.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from Athene W (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother came to Shockerwick in October 2018 suffering from a nasty sacral sore, recovering from pneumonia and quite dramatic weight loss.
Thanks to the wonderful care and professionalism of the nursing and care staff under the dignified guidance of the manager, Mummy has thrived here.
After a few
months, she has finally put on weight, is more alert and communicative, and her pressure sore healed (she was turned 2 hourly/24 hours and now 3 hourly with meticulous attention to detail).
The staff are lovely and Mummy is safe, well and content, as are we as a family. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from Anne M (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Shockerwick for almost 4 years.
The care, love and attention he gets is absolutely fantastic - the staff are like our second family - and I always have a lovely feeling when I visit Dad, as the staff and residents all have such a warm and welcoming attitude.
I go to sleep at
night knowing Dad is in the best place ever.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Mary S (Daughter of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been at Shockerwick House for 3 3/4 years and during that time he has been beautifully and wonderfully cared for.
All the staff are incredibly caring and kind and it is always an absolute pleasure visiting Dad as the atmosphere at Shockerwick is always very warm and welcoming, and
I always leave feeling very happy and content knowing Dad is being so well looked after. I live 2 hours away and my sister is 3 hours away so knowing Dad is being properly cared for is very important to us.
My Mother was also at Shockerwick for a couple of weeks in July 2017 for her 'end of life care' and my sister and I could not have wished for a more peaceful and wonderful place for her to end her life. All the staff were totally amazing with Mum and also us!
Shockerwick is definitely a 'one in a million' care home and how lucky we are that Dad is there. A beautiful house in beautiful grounds and exceptionally kind and caring staff.

Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care Home

Thank you, Mary, for taking the time to write this review. We are very pleased to hear about your experience at Shockerwick House and we wish to send you our condolences in regards to your mothers passing. We will certainly share your comments with the home’s manager. The Bupa Customer Care Team


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Review from G W (Son of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the care my mother is having at Shockerwick House.

Reply from Daniel Widdowson, Customer Adviser at Shockerwick House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from P C S (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shockerwick House is like a first class hotel with nursery care. Everyone strives for the residents to achieve the best quality of life they can and they do it so positively that it is a treat to visit. I have peace of mind for the first time for years and for this I am very grateful.

Reply from Daniel Widdowson, Customer Adviser at Shockerwick House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from M F (Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Shockerwick House Care Home after an extremely serious cancer and was very weak and poorly. I had to be wheeled everywhere.
The care and attention over the 2 weeks I was there, meant I was able to walk out to the car. They gave me my life back.
Each nurse or helper were so kind to me
as indeed were all the staff. The food was excellent. My room was spacious but welcoming. The care manager was excellent too.

Reply from Josephine Gaupholm, Customer Adviser at Shockerwick House Care Home

Thank you for your review of Shockerwick House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your kind comments regarding the care and welcome you received. We will share your comments with the home's manager. The Bupa Customer Care Team


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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Shockerwick House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Shockerwick House Care Home is calculated as follows: ( (161 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 197 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shockerwick House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

Shockerwick House is an elegant 18th Century home that is set in acres of beautiful rural countryside. The home has large spacious rooms, high ceilings and original features, all set in breathtaking surroundings. We offer pre-bookable short stays and Day Care, please get in touch to find out more


Awards / Recognitions (0)

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Meet the Team (5)

Dana

Dana Sandu

Job Title: Home Manager

Joined: 2025

Hello, my name is Dana and I am the home manager at Shockerwick House.


I’m Romanian and worked for many years in the travel industry before I moved to the UK in 2015 and started my career in care.


I initially worked as a health care assistant before moving on to activities co-ordinator and services co-ordinator roles. I worked closely with the home manager and managed most of her non-clinical duties. One year later I was offered the home manager position at another home within the organisation and moved from Bath to Bristol.


I was delighted to join Shockerwick House in 2025 and I am very much looking forward to continuing its legacy with the help my fantastic team.


Donna

Donna Thomson

Job Title: Clinical Services Manager

Joined: 2009

I have been an RN for over 40 years after completing my training at Musgrove Park Hospital Taunton.


I joined the team at Shockerwick in 2009 and love the professional, friendly, and family atmosphere that we promote here.


In my downtime, I love to spoil my family, especially the grandchildren.


Jacky

Jacky Bevan

Job Title: Senior Carer

Joined: 1998

I started working in Shockerwick House over 20 years ago which is testament in its self of how much I love the work we do here.
The residents and staff are like family but none of this gets in the way of the professionalism in which we go about our work.
In my spare time I am a keen gardener and love making Jam’s and pickles and when it comes to relaxing there is nothing I enjoy more than a bag of minstrels.


Rebecca

Rebecca Deane

Job Title: Senior Carer

Joined: 2014

I rejoined the team at Shockerwick House in 2014 as a Senior Carer after 3 years of working as an HCA at the RUH Bath.


Most of my career has been in administrative work but from a young age, I felt that the caring profession was where my heart lay.


Working as a team we provide outstanding care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love riding my horse and relaxing in the sun.


Brionne

Brionne Boyland

Job Title: Activities Coordinator

Joined: 2021

I have been working in the care sector in different roles since I was 18, only taking a break to have my family.


I joined Shockerwick House in January 2021 as an activities coordinator. While this is my first role totally focused on activities, I have had the same philosophy in all my roles - to make sure I bring happiness, joy and normality to all our residents’ daily lives.


When I’m not working, I love to bake and work on arts and crafts..