Shockerwick House Care Home

Lower Shockerwick, Bath BA1 7LL
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9.8 82 Reviews
  • Shockerwick House Care Home, Bath
Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, support for younger adults with a physical disability, convalescence, palliative and respite care.

Shockerwick House is located on the outskirts of Bath’s World Heritage Site. The magnificent 17th century house is set in twelve acres of wheelchair friendly gardens, with an orangery and vegetable plot. The beautifully appointed rooms offer plenty of areas for residents to relax or socialise in. The home has a secure entry and exit system and a 24-hour call system so that residents feel safe and secure. All bedrooms have their own TV and telephone.

Special diets are catered for and the home has magnificent, oak-panelled dining rooms. Hot and cold options are included and snacks and drinks are available throughout the day and night.

Relaxation sessions, manicures and foot spas are just a few of the many additional benefits of life at Shockerwick House, with arts and crafts and musical afternoons being some of the activities that residents have embraced.

Shockerwick House is able to take advance bookings for short stays of two weeks or more. The home also offers day care, subject to assessment - please call for more details.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Shockerwick House Care Home'.

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Care Provided by Shockerwick House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Olivia Butler (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Shockerwick House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Shockerwick House Care Home Reviews (82)

Total of 82, showing 61-80
9.8

Shockerwick House Care Home has a Review Score of 9.8 (9.807) out of 10, based on 17 reviews in the last 2 years. Over all time Shockerwick House Care Home has 82 reviews.

Overall Experience

  • 73
  • 8
  • 1
  • 0
  • 0

Date Published

82
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7
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Review from Sally B (Regular Volunteer) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Shockerwick House is an excellent care home.
The staff are extremely helpful and friendly. Nothing is too much trouble. The house has a lovely atmosphere and my only reservation in recommending it more widely is the cost.
Please pass on my thanks and encouragement to all the staff - they are wonderful.

Reply from Josephine Gaupholm, Customer Adviser at Shockerwick House Care Home

Thank you for your review of Shockerwick House Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding how helpful and friendly the staff were. We will share your thanks with the home's manager and staff. The Bupa Customer Care Team


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Review from Robin P (Respite Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely experience. Great staff who would do anything for me as time went by. It has made me so confident after my brain operation and I'm now ready to go home.


Today I go via my GP.


Reply from Josephine Gaupholm, Customer Adviser at Shockerwick House Care Home

Thank you for your review of Shockerwick House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the staff and the confidence you now feel going home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Vince G (Brother-in-law of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing and care staff are always kind, cheerful and willing to help.
The activities schedule is diverse and excellent and trips to stimulate the residents as much as practical in a safe and considerate manner.
All the staff demonstrate a kind and caring manner to the residents.

Reply from Gabriella Mills, Customer Adviser at Shockerwick House Care Home

Thank you for your review of Shockerwick House Care Home, we are pleased to hear that you are happy with the staff at our home. We appreciate your comments on the activities provided for the residents and will pass on your comments to the care home's manager. The Bupa Customer Care Team.


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Review from J H (Power of Attorney of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home. The residents are treated with dignity and every effort is made to respect their wishes. They are also physically well cared for. I had the peace of mind that the resident for whom I cared was being well looked after.

Reply from Gabriella Mills, Customer Advisor at Shockerwick House Care Home

Thank you for your review of Shockerwick House Care Home, we are pleased to hear that you have had a positive experience of our home and you are happy with the care given to the residents here. We appreciate your comments and will share this with the care home's manager, The Bupa Customer Care Team.


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Review from Francis P (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely caring and patient. The gardens are wonderful, full of colour, birdlife and very safe to wander around. The rooms are very light, with wonderful large windows.

Reply from Gabriella Mills, Customer Adviser at Shockerwick House Care Home

Thank you for your review, we are pleased to hear that you are enjoying the gardens and the rooms available to the residents. We appreciate your comments and will share these with the care home's manager. The Bupa Customer Care Team.


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Review from David H (Friend of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and a pleasure to come.

Reply from Gabriella Mills, Customer Adviser at Shockerwick House Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience and appreciate your comments of the home. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Elizabeth H (Friend of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful well kept home, with comfortable attractive rooms and enough space for residents to have privacy if they want it. The gardens are lovely and there is a gardening club for them to enjoy involvement with plants. Outside groups are welcome and residents are encouraged to carry on being
the people they were with the interests they had earlier in life before they came to Shockerwick House Care Home.

Reply from Gabriella Mills, Customer Adviser at Shockerwick House Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience when visiting Shockerwick House and appreciate your comments. We are glad that our residents are enjoying the activities provided and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from N B (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring staff and well maintained facilities. Very good and varied activities programme with frequent trips/visits.

Reply from Natalie Krisman, Customer Service Advisor at Shockerwick House Care Home

Thank you for your review. I'm pleased to hear that you are happy with the care and activities at Shockerwick House.


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Review from Jessica H (Friend of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Accompanied my friend on a trip today to SS.Great Britain. Very pleasant attention to detail requesting information like the measurements as he is wheelchair bound and getting through doorways can be challenging. The trip was a great success and thoroughly enjoyed it. He was able to access all areas
and felt as if the chair wasn't there. The packed lunch was very appetising.

Reply from Jayne Duck, Customer services administrator at Shockerwick House Care Home

Thank you for your review. I'm so pleased to hear that you and your friend enjoyed the trip and hope that you will go on many more trips with us.


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Review from Rosemary D (Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Medical care, supervision excellent. Care and attention excellent.

Reply from Jayne Duck, Customer services administrator at Shockerwick House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Lois C (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Caring, experienced staff. Very well managed, by engaged, caring, experienced manager. It is a very very pleasant place for residents to live: beautiful, peaceful, comfortable, spacious. Food is very good and visitors have well looked after. It is expensive, but - having looked
around - I think that you get what you pay for. Residents are very well looked after and so are their families.

Reply from Jayne Duck, Customer services administrator at Shockerwick House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.


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Review from Nigel S (Friend of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, approachable, helpful and kind, supporting end of life care in a very pleasant, happy, relaxing environment and atmosphere in a compassionate and dignified manner.
Thank you, much appreciated.
The team at Shockerwick have been superb, making visits welcoming and relaxing at
a very stressful and worrying time. Your listening is invaluable.
Keep up the good work.

Reply from Jayne Duck, Customer services administrator at Shockerwick House Care Home

“Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Wendy J (Niece of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everywhere is extremely clean - tidy and welcoming.
The staff are caring, very thoughtful and understanding both to our uncle and to ourselves.

Reply from Simone Berkeley, Customer Service Advisor at Shockerwick House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Nancy M (Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a charity event with my daughter and son-in-law who has spent respite care here. The staff and manager were very friendly and helpful. The premises are bright, clean and airy.

Reply from Jamie, National Development Manager at Shockerwick House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from David A (Resident) assisted by family/friend published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with kindness, dignity and respect, three things I value most when staying for respite.

Reply from Emily Wilson, Customer Service Administrator at Shockerwick House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Donna A (Wife of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt confident leaving my husband in a clean, cared environment with excellent facilities.

Reply from Emily Wilson, Customer Service Adminidtrator at Shockerwick House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J N (Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a newcomer, my thoughts are based on first impressions. The caring staff called to introduce themselves very helpfully and the maintenance to ensure I was happy in my room which was newly fitted. The builders were still much in evidence and inevitably created much noise and dust. I have come 2 weeks
after my 90th birthday needing much rest and recovery from complications. Staff at all levels respected my needs. Other mobile residents were friendly and gradually came to know names. Christmas featured rigorously! Cards, entertainment and meal times were festive and the interiors of public areas made to look very jolly. I look forward to a very happy future here.

Reply from Rose Pickering, Customer Service Administrator at Shockerwick House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Janet H (Friend of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the residents here for three years, in that time I have seen a big improvement, especially concerning "dignity" and some carers attitude.

Reply from Rose Pickering, Customer Service Administrator at Shockerwick House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Hilary D (Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Despite the awful upheaval of refurbishment - the noise and dust etc. Things have continued competently. The only real drawback has been the lack of communication - no phone or Ipad so no chance to skype, which is sad for me as family absent.
Food and drink, lunch is usually good but supper is sometimes
dull.
Activities, a good effort is made to widen the interest, I have welcomed history and poetry etc. But entertainment has been to easily taken over by one resident's request for Beatles music.

Reply from Rose Pickering, Customer Service Administrator at Shockerwick House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Dave (Son of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has received very good care for the past 3 years since he went into the care home. The staff are always willing to go the extra mile to help the residents and put them at ease. The staff are very patient and dedicated and build a good rapport with the residents. I would recommend this care
home to others.

Reply from Jayne Duck, Customer Services Administrator at Shockerwick House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Shockerwick House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Shockerwick House Care Home is calculated as follows: ( (161 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 197 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shockerwick House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

Shockerwick House is an elegant 18th Century home that is set in acres of beautiful rural countryside. The home has large spacious rooms, high ceilings and original features, all set in breathtaking surroundings. We offer pre-bookable short stays and Day Care, please get in touch to find out more


Awards / Recognitions (0)

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Meet the Team (5)

Dana

Dana Sandu

Job Title: Home Manager

Joined: 2025

Hello, my name is Dana and I am the home manager at Shockerwick House.


I’m Romanian and worked for many years in the travel industry before I moved to the UK in 2015 and started my career in care.


I initially worked as a health care assistant before moving on to activities co-ordinator and services co-ordinator roles. I worked closely with the home manager and managed most of her non-clinical duties. One year later I was offered the home manager position at another home within the organisation and moved from Bath to Bristol.


I was delighted to join Shockerwick House in 2025 and I am very much looking forward to continuing its legacy with the help my fantastic team.


Donna

Donna Thomson

Job Title: Clinical Services Manager

Joined: 2009

I have been an RN for over 40 years after completing my training at Musgrove Park Hospital Taunton.


I joined the team at Shockerwick in 2009 and love the professional, friendly, and family atmosphere that we promote here.


In my downtime, I love to spoil my family, especially the grandchildren.


Jacky

Jacky Bevan

Job Title: Senior Carer

Joined: 1998

I started working in Shockerwick House over 20 years ago which is testament in its self of how much I love the work we do here.
The residents and staff are like family but none of this gets in the way of the professionalism in which we go about our work.
In my spare time I am a keen gardener and love making Jam’s and pickles and when it comes to relaxing there is nothing I enjoy more than a bag of minstrels.


Rebecca

Rebecca Deane

Job Title: Senior Carer

Joined: 2014

I rejoined the team at Shockerwick House in 2014 as a Senior Carer after 3 years of working as an HCA at the RUH Bath.


Most of my career has been in administrative work but from a young age, I felt that the caring profession was where my heart lay.


Working as a team we provide outstanding care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love riding my horse and relaxing in the sun.


Brionne

Brionne Boyland

Job Title: Activities Coordinator

Joined: 2021

I have been working in the care sector in different roles since I was 18, only taking a break to have my family.


I joined Shockerwick House in January 2021 as an activities coordinator. While this is my first role totally focused on activities, I have had the same philosophy in all my roles - to make sure I bring happiness, joy and normality to all our residents’ daily lives.


When I’m not working, I love to bake and work on arts and crafts..