I strongly recommend Shockerwick House for those who need the care of the highest order.
Roger W (Respite Resident)
the team at Shockerwick went above and beyond on every level. We will forever be grateful
Tania H (Daughter of Resident)
The activities for the residents are very good and varied and have lots of attention to detail
Felicity M (Daughter of Resident)
Shockerwick House Care Home has a Review Score of 9.8 (9.807) out of 10, based on 17 reviews in the last 2 years. Over all time Shockerwick House Care Home has 82 reviews.
Review from Robert (Nephew of Resident) published on 28 November 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Rose Pickering, Customer Service Administrator at Shockerwick House Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eleanor S (Granddaughter of Resident) published on 24 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Rose Pickering, Customer Service Administrator at Shockerwick House Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.807) out of 10 for Shockerwick House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.807 for Shockerwick House Care Home is calculated as follows: ( (161 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 197 Ratings = 4.807
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Shockerwick House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Dec 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Feb 2025
Shockerwick House is an elegant 18th Century home that is set in acres of beautiful rural countryside. The home has large spacious rooms, high ceilings and original features, all set in breathtaking surroundings. We offer pre-bookable short stays and Day Care, please get in touch to find out more
Loading
Loading events
Job Title: Home Manager
Joined: 2025
Hello, my name is Dana and I am the home manager at Shockerwick House.
I’m Romanian and worked for many years in the travel industry before I moved to the UK in 2015 and started my career in care.
I initially worked as a health care assistant before moving on to activities co-ordinator and services co-ordinator roles. I worked closely with the home manager and managed most of her non-clinical duties. One year later I was offered the home manager position at another home within the organisation and moved from Bath to Bristol.
I was delighted to join Shockerwick House in 2025 and I am very much looking forward to continuing its legacy with the help my fantastic team.
Job Title: Clinical Services Manager
Joined: 2009
I have been an RN for over 40 years after completing my training at Musgrove Park Hospital Taunton.
I joined the team at Shockerwick in 2009 and love the professional, friendly, and family atmosphere that we promote here.
In my downtime, I love to spoil my family, especially the grandchildren.
Job Title: Senior Carer
Joined: 1998
I started working in Shockerwick House over 20 years ago which is testament in its self of how much I love the work we do here.
The residents and staff are like family but none of this gets in the way of the professionalism in which we go about our work.
In my spare time I am a keen gardener and love making Jam’s and pickles and when it comes to relaxing there is nothing I enjoy more than a bag of minstrels.
Job Title: Senior Carer
Joined: 2014
I rejoined the team at Shockerwick House in 2014 as a Senior Carer after 3 years of working as an HCA at the RUH Bath.
Most of my career has been in administrative work but from a young age, I felt that the caring profession was where my heart lay.
Working as a team we provide outstanding care for our residents and there is nothing more satisfying than seeing a smile on their faces.
In my spare time, I love riding my horse and relaxing in the sun.
Job Title: Activities Coordinator
Joined: 2021
I have been working in the care sector in different roles since I was 18, only taking a break to have my family.
I joined Shockerwick House in January 2021 as an activities coordinator. While this is my first role totally focused on activities, I have had the same philosophy in all my roles - to make sure I bring happiness, joy and normality to all our residents’ daily lives.
When I’m not working, I love to bake and work on arts and crafts..
