Westin Care Home

95 Bristol Road, Whitchurch, Bristol BS14 0PS
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8.1 8 Reviews
  • Westin Care Home, Bristol
Westin Care Home provides residential and dementia care for up to 52 older people. Located in a residential area of Whitchurch, Bristol, the home offers a peaceful environment while being a part of the local community.

Each bedroom is single and has en-suite facilities. All bedrooms and communal areas are beautifully decorated and there is a large garden to walk, relax or take part in activities in. Engaging and entertaining activities are provided.

A variety of nutritionally balanced meals are provided. Dietary requirements can be catered for and residents can receive support with eating and drinking.

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Care Provided by Westin Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 52 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alcohol Dependence (past or present)
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Schizophrenia
  • Other Care Provided
  • Day Care
  • End of Life Care

Good to Know

  • Person in charge
  • Oomar Suhootoorah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westin Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,030 – £1,130
    • Self-Funded Residential Dementia Care £1,130 – £1,230
    • Self-Funded Nursing Care £1,130 – £1,230
    • Self-Funded Nursing Dementia Care £1,130 – £1,230
    • RESPITE Self-Funded Residential Care £1,030 – £1,130
    • RESPITE Self-Funded Residential Dementia Care £1,030 – £1,230
    • RESPITE Self-Funded Nursing Care £1,130 – £1,230
    • RESPITE Self-Funded Nursing Dementia Care £1,130 – £1,230

  • Please be aware that the indicative prices set out are estimates (based on prices effective from April 2018) and for general guidance and assistance for self-funded residents only. We also accept Local Authority funded residents.


    Final prices will depend on the length of stay, the size and location of the room chosen, as applicable, and each individual’s care needs following an assessment.


    Nursing care - Any contribution by the NHS for nursing care is paid directly to the care home and not included in these indicative prices.
  • (these prices are only a guideline, please contact Westin Care Home to find out the exact price for your requirements)

Facilities

Westin Care Home Reviews (8)

8.1

Westin Care Home has a Review Score of 8.1 (8.067) out of 10, based on 2 reviews in the last 2 years. Over all time Westin Care Home has 8 reviews.

Overall Experience

  • 7
  • 1
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Review from T C (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westin are wonderful. My dad's progress since he has been at Westin has been amazing.
The constant stimulation of interacting with people has helped dad immensely. My dad couldn't be better looked after and I appreciate the care you give him. I hope you realise how invaluable you all are
and what a difference you make to people's lives by doing what you do.

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Review from Nicola E (Daughter of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in this care home since November - and I have to say it is amazing. The staff are fantastic and the care for all the residents is great.
When we visit it is like we are part of the family always being offered coffee and tea.
Dad can’t really communicate well so going to visit him could
be quite challenging but we are always made so welcome, it is just like visiting family and means we can see Dad and enjoy catching up with other residents, their families, and staff.

Reply from The Manager, Home Manager at Westin Care Home

Hi, thank you so much for your comments. We are really happy that Dad is here and that you are all a part of our family here at Westin. We look forward to seeing you and Mum again, and sharing more memories.


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Review from Sally B (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum joined the Westin family in November following the death of her husband. It was a very difficult time for all of us. The love and care that has been shown to us all, especially mum has been wonderful. Mum's emotional and physical needs are supported with care, good humour and a great understanding
of what works best for her. The staff really take the time to get to know the individual. We feel happy and relieved that mum is safe and well cared for.

Reply from Samantha Baronian, Home Manager at Westin Care Home

Hi Sally, thank you so much for your kind words. We are so happy that you and your family have felt supported by us at Westin. We are so happy that you are a part of our family. See you soon!


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Review from Rod R (Son of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 84-year-old mum has been a resident at Westin for around seven months now. When she arrived from a village hospital, she still had physical injuries following a fall, she could barely sit up in bed, let alone stand due to being bedridden for four months, and she suffered from advanced dementia.
Since her arrival at Westin, she has gradually got stronger and stronger. Her physical injuries have all recovered and she is now merrily walking around, frequently without support. This is completely down to the encouragement and engagement of the staff.
The staff and management seem endlessly hard-working and caring.
The home is welcoming and friendly, and most importantly of all, mum is happy, settled and has made lots of friends among the staff and residents. We are confident she is in good hands.

Reply from Samantha Baronian, Home Manager at Westin Care Home

Thank you so much for taking the time to review us. We are so fond of your mother and are so happy with her recovery, always so sociable with other residents. We try our best here at Westin to make the very best person-centred care for our residents. Look forward to seeing you soon.


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Review from Sally C (Daughter-in-law of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father-in-law has been very poorly recently and he has been well looked after. Not able to visit that often due to my own health but they have kept me informed and are always willing to talk to me on the phone. Carers all seem very fond of him.

Reply from Samantha Baronian, Home Manager at Westin Care Home

Good morning Sally,
Thank you for your kind words, we are all very fond of your father-in-law and we know that recent times have been hard with his health declining, we are so happy to see him improving and walking back to the communal areas where he enjoys spending his time. I am so glad our clinical team have kept you informed with health updates as we know at times it's difficult for you to visit. We look forward to seeing you soon.


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Review from M C (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living at Westin for the last eight months. It was a very difficult and upsetting time which was made so much easier by the wonderful staff. This level of care, not only for my Mum but for me, has continued to flourish. Everyone who works there looks after us as a family and I cannot
put into words how grateful we are. I cannot recommend Westin highly enough.

Reply from Samantha Baronian, Home Manager at Westin Care Home

Good morning, thank you so much for your kind words. We are so fond of your mum and your family and are so happy you feel looked after and supported. Transitioning into care home life can be difficult, not only for the resident but their family, so we are honoured to support you on that journey.
We are a family at Westin Care Home and we are so glad you are a part of it, looking forward to seeing you soon


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Review from Natalie M (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at this care home for several months. I have had no problems at all - the level of care is amazing and I feel like he is living with extended family. It's really clean, the food looks good and if a person needs feeding, they will feed not leave.

Reply from Samantha Baronian, Home Manager at Westin Care Home

Hi Natalie
Thank you so much for your feedback.
We are a large family here and are so happy that you feel this way about the care provided for your Dad.
See you soon.


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Review from Kay F (Daughter-in-law of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was moved from hospital to Westin Care home following a fall. Her treatment whilst at the home was fantastic. In her own words, she was treated like a queen in 5-star surroundings. The level of physical care and mental well being were paramount to all the staff. We can't praise the
team highly enough, especially two members of staff in particular, whose communication with our family members during Mum's stay, was above and beyond. We can't recommend the home highly enough and thank every member of staff who made her feel safe and looked after and certainly got her on the road to recovery enough to come home.

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Current Review Score: 8.1 (8.067)

Overview of Review Score

The Review Score of 8.1 (8.067) out of 10 for Westin Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Westin Care Home is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.317 Points relating to the number of positive Reviews for Westin Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 2 Positive Reviews ÷ 10.4 = 0.192

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Westin Care Home

What types of Care is Westin Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westin Care Home provide?

Day Care & End of Life Care are other types of care provided.

How many Rooms does Westin Care Home have?

There are 52 Single Rooms.

How far is Westin Care Home to the centre of Bristol?

3.5 mile(s) as the crow flies, distance by road may be significantly further.