Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.
Waltham House has a Review Score of 9.8 (9.770) out of 10, based on 22 reviews in the last 2 years. Over all time Waltham House has 44 reviews.
Review from S P (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
We are absolutely thrilled to receive your fantastic 5-star review! Thank you for taking the time to share your thoughts with us; your feedback is incredibly valuable and plays a crucial role in our ongoing efforts to enhance our services. It brings us immense joy to know that your Mum is receiving the care and attention she deserves while with us. Your kind words about our staff and the quality of care they provide truly mean the world to us. It's heartwarming to hear that our team's dedication has made a positive impact on your Mum's experience. This kind of appreciation not only warms our hearts but also serves as a powerful motivation for us to continue striving for excellence in every aspect of our service. Thank you once again for your kind words, we're committed to ensuring that all our residents and their families feel the same level of care and support.
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Review from Jeanette M (Friend of Resident) published on 31 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you so much for your thoughtful and kind review. We truly appreciate your feedback and are delighted to hear that our resident's families and friends are satisfied with their experience at our home. It means a lot to us to know that you recognise the quality of care and services we provide. Our dedicated team works hard to create a warm and supportive environment, and your satisfaction is a significant reward for our efforts. We will continue striving to maintain these high standards for our residents and their loved ones.
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Review from Lisa A (Granddaughter of Resident) published on 31 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
We sincerely appreciate your thoughtful review. It brings us joy to know that your nan, now in her 90s, is thriving at Waltham House. Your reflections on her happiness during your visits truly warm our hearts and affirm our commitment to care. Our staff works hard to create a welcoming environment, always going above and beyond to meet each resident's needs. We're glad you recognise their dedication, which makes Waltham House a supportive community. We also pride ourselves on the quality of our meals, ensuring they are delicious, warm, and suited to our residents' tastes. Our housekeeping team maintains high standards of cleanliness in all living spaces, including your nan's room, to provide comfort and safety. Your kind words validate our efforts and motivate us to continue enhancing our services. Thank you for trusting us with your nan's care.
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Review from Jane H (Daughter-in-law of Resident) published on 16 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
We are absolutely overjoyed to receive your glowing 5-star review! Your kind words truly warm our hearts and inspire us to keep enhancing our services. It brings us great joy to know that your father-in-law received the attentive care and support he deserved during his time with us. We've shared your thoughtful feedback with our dedicated team at Waltham House, who work tirelessly to create a welcoming and nurturing environment. They were genuinely touched to hear your compliments. Thank you once again for your support; we deeply appreciate it!
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Review from T B (Son of Resident) published on 12 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
We're absolutely delighted to receive your 5-star review! Thank you for the great review; we value all feedback as this helps us to improve our service where required. We are very happy to hear that your Mum is well looked after by us. Your appreciation for the staff and the care provided warms our hearts and motivates us to continue striving for excellence in our service.
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Review from P H (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you very much for your lovely review. It is extremely rewarding to know that our resident's families and friends are happy with the home, the care and the services we offer. Warm regards The Waltham team.
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Review from Sarah P (Daughter of Resident) published on 23 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
We truly appreciate your continuous support and trust in us. Your review brightens our day and constantly reminds us why we love what we do. We'll continue striving to provide exceptional care and services to make every interaction with our residents and family remarkable. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We will pass on your compliments to them. Kind Regards.
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Review from Alan T (Son of Resident) published on 27 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you very much for your lovely review. It is extremely rewarding to know that our resident's families are happy with the home, the care and the services we offer. Warm regards The Waltham team.
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Review from C W (Daughter-in-law of Resident) published on 10 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you for your review, we value all feedback, as this helps us to improve our service where required. It is our pleasure to care for your loved ones here. We are so proud of our team for enriching the lives of our loved ones. Your kind words will be shared with the staff at Waltham House.
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Review from Sarah W (Daughter-in-law of Resident) published on 21 May 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you very much for your lovely review. It is extremely rewarding to know that our resident's families and friends are happy with the home, the care and the services we offer. Warm regards The Waltham team.
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Review from Marie T (Niece of Resident) published on 6 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family, and friends are happy with the care and the services we offer. Warm regards, Waltham staff.
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Review from Hazel T (Sister of Resident) published on 6 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We are extremely proud of our staff, who continue to uphold our high standards. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. We have passed on your comments to our team at Waltham House, and they have been very grateful to receive them.
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Review from Denise N (Daughter of Resident) published on 9 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you very much for your review. It is extremely rewarding to know that our residents and families are happy with the home, the care and the services we offer. Your feedback means a lot to our staff and we'll be sure to pass this on to them! Warm regards, The Waltham House Family.
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Review from A E (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you so much for your kind words. We’re deeply appreciative the time you took to share your positive feedback. We’re pleased to hear that we are one family. It’s family like you who inspire us to maintain the highest standards. Your satisfaction is our motivation, and we’re here whenever you need us. We will pass on your compliments to the Waltham Team
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Review from Susan C (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
We truly appreciate your continuous support and trust in us. Your review brightens our day and constantly reminds us why we love what we do. We’ll continue striving to provide exceptional care and services to make every interaction with our residents and family remarkable. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We will pass on your compliments to the Waltham team. Kind Regards.
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Review from J G (Niece of Resident) published on 6 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Your review brightens our day and constantly reminds us why we love what we do. We’ll continue striving to provide exceptional care and services to make every interaction with our residents and family remarkable. We have passed on your comments to our team at Waltham House and they have been very grateful to receive them.
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Review from S L (Son of Resident) published on 10 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you very much for your lovely review. It is extremely rewarding to know that our resident's families and friends are happy with the home, the care and the services we offer. Warm regards The Waltham team
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Review from M B (Husband of Resident) published on 31 October 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Your feedback means a lot to our staff and we'll be sure to pass this on to them! Warm regards, The Waltham House Family.
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Review from S W (Daughter of Resident) published on 27 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, Waltham House family.
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Review from B S (Son of Resident) published on 9 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Femi Joseph, Home Manager at Waltham House
Thank you so much for your review. We are very proud of our team. We will pass on your compliments to them. Kind regards.
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The Review Score of 9.8 (9.770) out of 10 for Waltham House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.770 for Waltham House is calculated as follows: ( (203 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 261 Ratings = 4.77
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Waltham House is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Apr 2023
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Job Title: Care Home Manager
Femi manages Waltham House Care Home and overlooks day-to-day operations.
