Waltham House

Stoke Park Road, Stoke Bishop, Bristol BS9 1JF
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9.8 44 Reviews
  • Waltham House, Bristol
Waltham House Nursing and Residential home is based in a quiet, secluded area just off Stoke Hill, Bristol, with the well-known Durdham Downs nearby.

This warm and welcoming home provides the highest standard of nursing care within a specially adapted care environment, housed in an attractive period building. The home accommodates Residents who require Residential Care and Residents who require General NursingCare.

Staff are selected for their compassion, as well as specialist care and nursing skills, delivering person-centered care for those that need specialist dedicated care.

The resident chef prepares a daily menu of nutritious and well-balanced food to suit all tastes and dietary requirements.

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Care Provided by Waltham House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Femi Joseph (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Waltham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Nursing Care from £1,375
    • RESPITE Self-Funded Residential Care from £1,375
    • RESPITE Self-Funded Nursing Care from £1,375

  • Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.
  • (these prices are only a guideline, please contact Waltham House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Waltham House Reviews (44)

Total of 44, showing 21-40
9.8

Waltham House has a Review Score of 9.8 (9.770) out of 10, based on 22 reviews in the last 2 years. Over all time Waltham House has 44 reviews.

Overall Experience

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Date Published

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Review from M K (Niece of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved into Waltham House, December 2021.
I have nothing but praise for all the hard-working staff. The administration and nursing staff are always available to discuss any issues if they should arise. The carers are very patient and nothing is too much trouble for them. The food is excellent
and always beautifully presented - coffee/tea, biscuits/cake are available for the residents' visitors if they are visiting whilst staff are doing their rounds with the tea/coffee trolley. The cleanliness is to be commended. I would certainly recommend Waltham House to my family and friends!

Reply from Fiona Benevento, Waltham House Home Manager at Waltham House

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family, and friends are happy with the care and the services we offer. Warm Regards, Waltham Staff


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Review from H P (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The best thing about the home is the activities that are organised twice a day for the residents in the lounge. They work really well at helping with the mental well-being of everyone. The staff are very kind and caring and respectful. They are very patient, understanding, and professional with my mother,
who is a very elderly and extremely awkward, difficult, and demanding woman, she is very deaf with very poor eyesight. The staff have reacted very promptly with any medical issues my mother has had. I can relax, knowing she is safe and looked after.

Reply from Femi Joseph, Home Manager at Waltham House

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We are extremely proud of our staff, who continue to uphold our high standards. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. We have passed on your comments to our team at Waltham House, and they have been very grateful to receive them.


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Review from Linda J (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of this home.
My mother is very happy here.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Waltham House

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


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Review from Nicky B (Daughter of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Waltham House by a friend. Everything she said is true. The staff are all, without exception, wonderful. They all know your name (as a family member), all smile, all greet you. The minute you arrive you feel warmth and care. It is always clean, always welcoming, always brilliant.
Communication is also brilliant. I feel so lucky my dad is being cared for here - will always recommend and am so grateful he is here. Thank you. Amazing.

Reply from Shyam Desai, Operations Officer at Waltham House

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We are extremely proud of our staff and new manager, who continue to uphold our high standards. We have passed on your comments to our team at Waltham House, and they have been very grateful to receive them.


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Review from P P (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout the last year of Covid, I feel the home has treated Mum well with care, respect and safety, to the best of their ability.

Reply from Shyam Desai, Operations Officer at Waltham House

Thank you very much for your lovely review. The pandemic has been incredibly difficult for us all, however, our staff have continued to strive to maintain the care standard. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.


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Review from Jacqui C (Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff, providing high standards of care. Excellent management. It is a good place to live if like me, I am now unable to live in my home. Very pleasant room always kept clean and tidy.

Reply from Shyam Desai, Operations Officer at Waltham House

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work, especially when coming from a resident who lives in the home. We are extremely proud of our staff and manager, who continue to uphold our high standards. We have passed on your comments to our team at Grosvenor Villas, and they have been very grateful to receive them.


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Review from Clare A (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a genuinely lovely home, which is kept beautifully clean and doesn't smell. Even during the lockdown, the residents were well cared for and stimulated. My mother has clean clothes every day and the staff paint her nails once a week. The whole home is calm and dignified.

Reply from Shyam Desai, Operations Officer at Waltham House

Thank you very much for your lovely review. Our staff play a very important role in ensuring that our residents' personal preferences are adhered to. The pandemic has been incredibly difficult for us all, however, our staff have continued to strive to maintain the care standard. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.


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Review from V E (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, always polite and helpful. They do a wonderful and caring service. I couldn't have wished for any better. I recommend the home without hesitation.

Reply from Shyam Desai, Operations Officer at Waltham House

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We are extremely proud of our staff and new manager who continue to uphold our high standards. We have passed on your comments to our team at Waltham House and they have been very grateful to receive them.


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Review from Phil E (Son of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident at Waltham House for 1 year when he was no longer able to live at home. I have only words of praise for the care and attention he received whilst living there, he always seemed happy, content and well cared for. The staff really try and make the resident's lives enjoyable, and
we were always welcomed whenever we visited, which for my mum almost every day.

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Review from Liz H (Daughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident of Waltham House from October 2018 - December 2019 when she passed away peacefully in her sleep. I can't praise the staff enough for the care and affection given to mum, and she was treated with such dignity right up to the very end.
I have often said to friends you could pay thousands
of pounds a week for care but at the end of the day its the staff that matter and at Waltham House, they have the very best, from the domestic staff to the management they are excellent and always had time to talk to me.
During the time mum was at Waltham I was always made welcome and given support during mum's stay.

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Review from P T (Son of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family have found the staff extremely helpful from day one.
My mother has been treated with respect and is settling in nicely and her care is second to none.
The manager and administrator are very professional and considerate and always there to help and give advice.

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Review from Robert E (Nephew of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my auntie received very good care from staff. They were friendly throughout.
I have no complaints regarding the staff. The secretary was very helpful when paying the rent, very professional. I feel where it let itself down was management - very poor.

Reply from Shyam Desai, Cedar Care (owner) at Waltham House

Thank you for taking the time to write this review. Our staff members at Waltham House go the extra mile in ensuring that they deliver the most seamless care to our residents. Your kind words will be passed on to them.


With regards to your comment about management, I hope that our phone call gave you some clarity on this. Unfortunately, during the time that your auntie was in Waltham House, the home was being managed by an area manager (whilst we were in the process of recruiting a suitable manager) who was not always based at Waltham House. Therefore it is very likely and unfortunate that you were unable to cross paths.
We now have a very experienced home manager at Waltham House who is always ready to greet our residents and visitors with a warm welcome.


King regards,
The Cedar Care Family.


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Review from Jennifer B (Niece of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find all staff caring, patient and very kind, always greeted by the admin team on arrival. The food always looks appetising and tasty, my aunty and uncle always seem to enjoy. My aunty has had several trips out with the carer and thoroughly enjoyed the outings.

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Review from Ian S (Son of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for at Waltham House during the last few weeks of his life. I cannot over emphasise the compassion and empathy shown to us as his children as well as the care that Dad received. He was a in a lovely room overlooking trees and his medical needs were all taken care of so that we had complete
reassurance that Dad was comfortable, safe and secure.
The management and staff in this care home were incredible in the sense that they showed us such deep compassion when Dad passed away. During such a difficult time we were able to at least know that in his final days, Dad was taken care of completely.
This is a care home which I would not hesitate to provide an extremely positive review.

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Review from Julia H (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Aabletone for more than two years.
During that time she was treated with dignity and compassion by all the staff both night and day. This care stayed the same even during the more demanding latter stages of her dementia.
The home was always clean and the meals were varied
and of a high standard.
I wouldn't hesitate to recommend the home to anyone.

Reply from Aurelia Irzymska, Head Office at Waltham House

Thank you for taking the time to write a lovely review for us, we really do value the feedback we receive. Your comments will be passed on to the staff.


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Review from John C (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional care and dedication to all the staff at Aabletone for my father is first class. They all looked after him well. Very pleasant and friendly as they go about their work. Brilliant.

Reply from Aurelia, Head Office at Waltham House

Thank you for taking the time to write this lovely review. We really do value every feedback that we receive and we're happy that you are satisfied from the care and service provided to your dad. Your comments will be passed on to the staff.


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Review from Linda B (Niece of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The impressive period care home is set in beautiful peaceful surroundings next to the botanical gardens. The manager is excellent with her patients, visitors and staff alike, as well as being extremely efficient in all areas. The atmosphere there is extremely welcoming, happy and friendly with plenty
of smiles. The manager and staff work hard as a team and are always helpful and supportive to their patients and their families. There are plenty of activities available in-house and local trips out.

Reply from Elizabeth Denny, Care Home Manager at Waltham House

I am very proud of my team here at Aabletone, the care and kindness they show to residents is obvious in all aspects of their day to day life. Its extremely nice for the team to get such positive feedback and I will be sharing it with them and the team at head office. Many thanks for your lovely comments.


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Review from Margaret T (Sister of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasure to visit my sister at Aabletone as the staff were genuinely pleased to help. They took care of my sister and enjoyed their work. Nothing was too much trouble. I can't thank them enough. First class people worth their weight in gold. If the funds could ever stretch to it a bigger lift
would be an asset. Other than that I loved the actual building, its layout was welcoming and homely. Exactly what I wanted to find when I was looking for the right home for my sister. This nursing home has it all.

Reply from Aurelia, Head Office at Waltham House

Thank you for taking the time to write a lovely review for us, we really do value the feedback we receive. Your comments will be passed on to the staff.


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Review from Debra B (Daughter-in-law of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really lovely and caring. The home itself is beautiful with an accessible well maintained garden.

Reply from Aurelia, Head Office at Waltham House

Thank you for your lovely review, we really do value the feedback we receive. Your comments will be passed on to the staff.


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Review from Eileen D (Daughter of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Aabletone since the end of July having previously been in hospital for four weeks due to a fractured hip. The home is very welcoming with a bright and airy day room leading to a garden with a patio area surrounded by flowers. My mother’s room overlooks this lovely space and is
very light and sunny. The staff are very caring, friendly and professional and my mum is now thriving despite her great frailty. Her appetite has improved and she looks so much better than when she was in a previous residential home. Requests are promptly dealt with and I am constantly updated on any developments that occur. I am very happy that my mother will spend the rest of her life being so well cared for.

Reply from Aurelia, Head Office at Waltham House

Thank you very much for your lovely review. We are glad that your mum is feeling better now. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Waltham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Waltham House is calculated as follows: ( (203 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 261 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waltham House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Femi Joseph

Job Title: Care Home Manager

Femi manages Waltham House Care Home and overlooks day-to-day operations.