Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.
Waltham House has a Review Score of 9.8 (9.770) out of 10, based on 22 reviews in the last 2 years. Over all time Waltham House has 44 reviews.
Review from J W (Resident) published on 20 September 2018
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Reply from Aurelia, Head Office at Waltham House
Thank you for taking the time to write a lovely review for us, we really do value the feedback we receive. Your comments will be passed on to the staff.
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Cleanliness
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Safety / Security
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Value for Money
Review from Jan H (Daughter of Resident) published on 13 September 2018
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Reply from Aurelia Irzymska, Head Office at Waltham House
Thank you for taking the time to write a lovely review for us, we really do value the feedback we receive. Your comments will be passed on to the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jackie K (Friend of Resident) published on 6 June 2018
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Resident) published on 29 November 2017
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Reply from Minal Desai, Operations Director at Waltham House
Hello,
We are glad to hear that you are very pleased with the care at Aabletone.
With regards to your concerns about staff not being trained properly, we always ensure that new starters work on shadow shifts enabling experienced staff to give them further hands-on training. With regards to the bedding, it is within our policies to ensure that beds are made each day and we employ the required level of domestic staff to facilitate this. We will most definitely be looking into this.
We would like to take this time to thank you for your review which is of great value to us.
With warm regards,
The team at Cedar Care
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The Review Score of 9.8 (9.770) out of 10 for Waltham House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.770 for Waltham House is calculated as follows: ( (203 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 261 Ratings = 4.77
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Waltham House is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Apr 2023
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Job Title: Care Home Manager
Femi manages Waltham House Care Home and overlooks day-to-day operations.