Osborne Court

183 West Street, Bedminster, Bristol BS3 3PX
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9.6 32 Reviews
  • Osborne Court, Bristol
Osborne Court in Bristol provides a safe, friendly haven for people needing care and support.

Caring, qualified staff ensure care home residents receive dignified care.

Residents can choose to participate in a variety of stimulating activities to suit their interests.

Healthy food is served that also meets each resident's dietary requirements.

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Care Provided by Osborne Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hajnalka Cseh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Osborne Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Osborne Court Reviews (32)

Total of 32, showing 1-20
9.6

Osborne Court has a Review Score of 9.6 (9.643) out of 10, based on 9 reviews in the last 2 years. Over all time Osborne Court has 32 reviews.

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Review from Angela C (Wife of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was so well cared for at Osborne Court. All relatives want the reassurance that their loved ones are happy and secure in a care home. Relatives want to know staff are kind, caring, compassionate and are aware of and respond to the needs of their loved ones. The staff at Osborne Court were
wonderful and delivered all of the above and more. I would recommend Osborne Court to relatives who are looking for a caring and efficient care home. Thank you all.

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Review from Sarah M (Uncle of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle spent his last few week at Osborne Court, the place is amazing, clean and tidy. The staff are incredible - kind, compassionate and very hard working. Thank you so much each and every one of you for looking after my uncle.

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Review from S E (Grandson of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love to visit my nan at the home, they are very kind and look after her very well.
My nan is happy at the home. They help my nan to enjoy life as much as possible.
Her needs have changed since she went in but that's been very smooth and they have helped her to adapt very well.

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Review from T F (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Osborne Court for just over 1 year. She came in from home.
We are very happy with Mum's care here and Mum is very well looked after physically and mentally.
The staff are very friendly and professional and make Mum and her family feel safe.
It's like home from home for all
of us.

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Review from J E (Granddaughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every since my nan has started living at Osborne Court, I have been very impressed with the care and compassion given to her.
Everybody is very kind especially the carers who help her every day with her anxiety.
I will recommend to friends and family in the future.

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Review from Deb R (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been very happy at Osborne Court and very well looked after by both the nursing and caring team.
His room is comfortable if a little dated and he enjoys the food.
There have been improvements in the communal areas but the most important thing is dad seems happy and content.
As a family with
a number of mobility issues visiting can be difficult but if there are any concerns the nursing staff will call and update us.
I'd love to have access to tea and coffee making so I could share a cuppa with Dad without bothering the hard-working, busy staff.

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Review from Kate N (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care in the last weeks of her life was exemplary. The management ensured that staff were prepared, trained and qualified to nurse and care for her with respect, compassion and the necessary skills.
At the end of my mother's life, they supported me to be with her until the very end with
a team of wonderful nurses and carers around me. I will be forever grateful to them all.

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Review from Alister G (Grandson of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care.
Fantastic staff who could not have done more.

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Review from Stephen B (Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is a lovely home.

Reply from HQ, Marketing Administrator at Osborne Court

Thank you, Stephen, for leaving this positive review. Have a wonderful day.


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Review from David P (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the word go, I have been hugely impressed by every aspect of Osbourne Court. The welcome from both management and the care team has been superlative, and Mum is extremely helpful, for which I am extremely grateful. The staff are simply delightful, both to her and to me. Outstanding! Thank you so
very much!

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Review from Julie M (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Osborne Court Care Home from 22nd December 2022 until she passed away 2nd February 2023 where she received fantastic care from every member of staff in the care home. She was treated with respect from all, especially comments from chef. Also, the management, every member of staff also
looked after Mum's family.

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Review from Leanne P (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When choosing a care home for my father, it didn't take long; I just knew this home was the one because of the homely feel and welcome approach from all staff. Activities here at Osborne Court Care Home are amazing; they go above and beyond, just like all the other staff. Knowing my father is happy
and enjoying life the way he deserves makes me feel I can sleep at night.

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Review from Pamela T (Niece of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was admitted to Osborne Court Care Home from an extended stay in hospital. He immediately felt at home here and was treated with kindness and dignity. His stay was short due to his untimely passing but I, and all of our family, would like to thank the staff here for the dedicated service and
treatment that wax extended to Uncle during his stay.

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Review from Ruth C (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Osbourne Court carers looked after my mum until her sad passing in August 2022. I found all staff there very kind and caring over the 10 months she was there. They also displayed endless patience and kept my mum at just the right temperature - even in the heatwave. Osborne Court was always responsive
to my requests and concerns, often offering me a cuppa. There is also a really nice garden. We would often take the wheelchair out, look at the plants and sit under the lovely trees. I would wholeheartedly recommend Osbourne Court and it's wonderful staff.

Reply from Katie Barnett, Marketing Administrator at Osborne Court

Thank you, for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your mum was treated with great care and we appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.


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Review from T T (Daughter-in-law of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has just moved into this nursery home and everyone could not be nicer or more helpful or more helpful. They have listened to me with regards to my mother-in-law and nothing is too much trouble, my mother-in-law is settling in very well.

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Review from Sheldon S (Son of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, always helpful and really look after my father. He says the meals are lovely, and the staff always have a laugh with him.

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Review from Howard G (Son of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her end of life receiving great care, compassion and help. As a family, we were so impressed by the standard of care, and above all, the fantastic attitude of all the staff that we dealt with.

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Review from C D (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and I are very pleased with the home, very friendly staff and are very caring.

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Review from J C (Friend of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After many months of only being able to talk to my friend via FaceTime, I was delighted to be able to visit and see my friend face to face. She is looking very well and tells me how much she loves living in the home, the activities are well suited, the food is delicious, and the home is very caring.
The manager is very approachable and has definitely made a difference to the home since I last visited, the displays on the reception wall of the summer beach scenes are so lovely.
I have to say how calm and pleasant my visit to the home was, and everyone was so welcoming and professional, and I felt very at ease that they are making sure the home is safe from Covid as the testing was a top priority on arrival. Well done!

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Review from Alan W (Brother of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have noticed a great improvement in him. Since being in the home, he's gone from being emotional and confused to being settled and finding his sense of humour again. The way he interacts with all the staff is great. I just wish we could be a bit closer, so we could help with his care more.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Osborne Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Osborne Court is calculated as follows: ( (99 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.718 Points relating to the number of positive Reviews for Osborne Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 9 Positive Reviews ÷ 11 = 0.818

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Hajnalka

Hajnalka Cseh

Job Title: Home Manager

Joined: 2020

Hajnalka is a passionate individual who takes any opportunity to improve her knowledge and develop her skills. She moved to the UK in 2008 where she began as a health care assistant. She took on the role of a registered general nurse for a while before completing her Level 5 Diploma in Management and progressing through the roles of Clinical Lead, and Deputy Nurse Manager to now Home Manager. She is also a qualified clinical dental hygienist.

Hajnalka is a proud mother to twin boys. In her spare time, she loves spending time with them as well as taking any opportunity to travel. She also has an interest in photography.


Frequently Asked Questions about Osborne Court

What types of Care is Osborne Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Osborne Court provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Osborne Court have?

There are 39 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Osborne Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Osborne Court to the centre of Bristol?

1.5 mile(s) as the crow flies, distance by road may be significantly further.