Osborne Court has a Review Score of 9.6 (9.643) out of 10, based on 9 reviews in the last 2 years. Over all time Osborne Court has 32 reviews.
Overall Experience
25
7
0
0
0
Date Published
32
0
6
9
23
Reviewer Connection to Osborne Court
13
4
3
2
2
2
2
1
1
1
1
Overall Experience
25
7
0
0
0
Date Published
32
0
6
9
23
Review from Jean M (Resident) published on 6 May 2021
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
I am very happy here and so relaxed.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane W (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
In the short time we have been coming here, I have always been made very welcome. A very friendly atmosphere. The carers are excellent. My mother has settled in very quickly and enjoys it. Thanks to all the staff.
Reply from Olivia Shields, Marketing Assistant at Osborne Court
Thank you, Jane, for your positive feedback towards Osborne Court Care Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane M (Daughter of Resident) published on 3 February 2021
Submitted via Website •
Report
Overall ExperienceOverall Experience4.0 out of 5
Due to the sudden and unforeseen closure of her previous care home, Mum was only resident in Osborne Court for a few weeks before her passing. Mum was welcomed with open arms and the transition was done seamlessly by the Manager and the Team. Due to Covid restrictions, Mum needed to be isolated and
care was taken to accommodate her in a downstairs bedroom so that family were able to maintain contact with Mum via the window. Mums' physical and mental health needs were professionally assessed and every care was taken by staff to make sure these were met. The staff at Osborne Court were kind, caring and empathetic to both Mum and our family and constant contact was maintained with issues surrounding Mums' health and wellbeing also the aftercare afforded to our family after Mum's death was much appreciated. I would highly recommend Osborne Court as a lovely caring home.
Reply from Olivia Shields, Marketing Assistant at Osborne Court
Thank you, Jane, for your comments about your recent experience at Osborne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn S (Daughter of Resident) published on 20 January 2021
Submitted via Website •
Report
Overall ExperienceOverall Experience4.0 out of 5
My mother moved into Osborne Court in November 2020, due to the care home that she was previously in, closing. It was a worrying time due to the pandemic, not being able to help her with the move. I was able to visit a couple of times in person before the lastest lockdown. Mum always sounds happy when
I telephone her and recently we were able to facetime, which was lovely. She was laughing and joking with her carer and looked happy and relaxed. She looks like she is settling in well. I haven't seen inside yet so unable to give an accurate valuation, only going by what Mum has said.
Reply from Olivia Shields, Marketing Assistant at Osborne Court
Thank you, Dawn, for your comments about your recent experience at Osborne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann S (Niece of Resident) published on 23 July 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience4.0 out of 5
I am extremely happy with care delivered by Osborne Court, all the staff have been very approachable and have made my relative feel at home and part of a family, she had settled really well. I have been kept well informed especially in these difficult circumstances, I would thoroughly recommend the
care and service they have provided.
The staff have made a great effort to update the decor recently and it really improves the whole ethos when you enter the building. Well done.
Reply from Olivia Shields, Marketing Assistant at Osborne Court
Thank you, Ann, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marilyn (Daughter of Resident) published on 23 July 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
I feel Mum is extremely well looked after, the staff are always very helpful, kind and considerate. I am quickly informed of any health problems, and the staff are very efficient at making sure the correct medical team are called to deal. I always feel Mum is in completely safe hands and my mind is
at rest that she is being totally looked after in the best possible way.
Reply from Olivia Shields, Marketing Assistant at Osborne Court
Thank you, Marilyn, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Osborne Court Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony C (Son of Resident) published on 23 July 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
The staff at Osborne Court can only be described as amazing. Their care and professionalism exceed their job descriptions, always helpful understanding of individuals requirements and they always have patience in abundance. I feel very reassured that my mum is in good care, I am made aware of anything
that they feel I should know and have kept the recent problems we have all gone through at arm's length, they cannot be rewarded enough.
Kind Regards.
Reply from Olivia Shields, Marketing Assistant at Osborne Court
Thank you, Tony, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim O (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Mum has settled in very well in Osbourne Court Care Home. The care she receives is second to none. The carers go "The extra mile" not just doing the practical things but also showing affection and making her laugh. I know she has the best possible care!
Reply from Ronnie Cavanagh, Marketing at Osborne Court
Thank you, Kim, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Osborne Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R R (Brother of Resident) published on 28 November 2018
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
Staff are very attentive to my brother. They take care of him in spite of his being fairly stubborn over certain activities eg personal care. The home is very well kept with cleanliness and attention is very good. One challenge is to retain managers. In 2.5 years there have been 4! Overall well done
to staff.
Reply from Ronnie Cavanagh, Marketing at Osborne Court
Thank you for letting us know how we are doing at Osborne Court Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan R (Daughter-in-law of Resident) published on 30 August 2016
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
I have been very happy since my brother-in-law has been in here. I think we chose the right one. I am very happy with the staff. They are so caring. xxx
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John B (Resident) published on 15 March 2016
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
I am very happy here with the food and care staff. The room could be a bit bigger. Enjoy talking with the staff, when I ring my bell staff will come within 2 minutes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann S (Daughter of Resident) published on 15 March 2016
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
My dad lives at Osborne Court, he is very happy there. He enjoys the staff talking with him is very happy with the care he gets. Staff support him with his needs night and day. His room is cleaned each day. He does not like some of the food, it could be better some days. He enjoys going out in the garden
in the summer.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Current Review Score: 9.6 (9.643)
Overview of Review Score
The Review Score of 9.6 (9.643) out of 10 for Osborne Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.925 for Osborne Court is calculated as follows:
(
(99 Excellents x 5)
+
(6 Goods x 4)
+
(1 Satisfactorys x 3)
)
÷ 106 Ratings = 4.925
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.718 Points relating to the number of positive Reviews for Osborne Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
= 3.9
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 55 registered maximum number of service users is 11. 9 Positive Reviews ÷ 11 = 0.818
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hajnalka is a passionate individual who takes any opportunity to improve her knowledge and develop her skills. She moved to the UK in 2008 where she began as a health care assistant. She took on the role of a registered general nurse for a while before completing her Level 5 Diploma in Management and progressing through the roles of Clinical Lead, and Deputy Nurse Manager to now Home Manager. She is also a qualified clinical dental hygienist.
Hajnalka is a proud mother to twin boys. In her spare time, she loves spending time with them as well as taking any opportunity to travel. She also has an interest in photography.
