Please be aware that the indicative prices set out are estimates (based on prices effective from April 2018) and for general guidance and assistance for self-funded residents only. We also accept Local Authority funded residents.
Final prices will depend on the length of stay, the size and location of the room chosen, as applicable, and each individual’s care needs following an assessment.
Nursing care - Any contribution by the NHS for nursing care is paid directly to the care home and not included in these indicative prices.
Bishopsmead Lodge Care Home has a Review Score of 9.7 (9.688) out of 10, based on 13 reviews in the last 2 years. Over all time Bishopsmead Lodge Care Home has 50 reviews.
Review from V S (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lyn K (Wife of Resident) published on 14 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Maisie Lawrence, Marketing Assistant at Bishopsmead Lodge Care Home
Thank you for sharing such a lovely review! At Bishopsmead Lodge, we are committed to creating a supportive and welcoming environment for all residents, so it is wonderful to hear that your husband enjoyed his stay. Thank you for your recommendation and we look forward to seeing you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise S (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Maisie Lawrence, Marketing Assistant at Bishopsmead Lodge Care Home
Thank you for your lovely feedback and for taking the time to share your experience at Bishopsmead Lodge Care Home. We are very sorry to hear of your loss and offer our deepest condolences to you and your family during this difficult time. Our team is dedicated to providing not only high quality care to our residents but also extending that support to their loved ones. It is lovely to know that we were able to bring smiles and comfort to your mum during her time with us. Please take care, and don't hesitate to reach out if there's anything more we can do to support you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Maisie Lawrence, Marketing Assistant at Bishopsmead Lodge Care Home
Thank you for your lovely feedback about Bishopsmead Lodge Care Home, we truly appreciate all of your kind comments about our team. We are incredibly sorry to hear of your loss and we offer our deepest condolences to you and your family. It is heartening to hear that you felt your mum was treated with great care and dignity, especially in her final moments. If there is anything more we can do, please do not hesitate to get in touch.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I G (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jonathan B (Grandson of Resident) published on 15 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard L (Son of Resident) published on 16 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J T (Wife of Resident) published on 7 March 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K F (Sister of Resident) published on 29 February 2024
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley P (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C D (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael W (Son of Resident) published on 27 March 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim W (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shirley B (Sister of Resident) published on 16 February 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John C (Son-in-law of Resident) published on 5 October 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Xenia R (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Katie Barnett, Marketing Administrator at Bishopsmead Lodge Care Home
Thank you, Xenia, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brenda M (Friend of Resident) published on 22 September 2022
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P K (Brother of Resident) published on 1 September 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzanne M (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Katie Barnett, Marketing Executive at Bishopsmead Lodge Care Home
Thank you, Suzanne, for letting us know how we are doing at Bishopsmead Care Home. The care and well-being of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing. We are pleased to say that the lift is now fixed and apologies for any inconvenience this caused. Take care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.688) out of 10 for Bishopsmead Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.688 for Bishopsmead Lodge Care Home is calculated as follows: ( (112 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 154 Ratings = 4.688
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bishopsmead Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Aug 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
A qualified nurse, Nicola began her career working in a hospital. She went on to do some agency work where she did a shift in a care home and fell in love with it. She has since had experience as a senior nurse, a clinical leader, a deputy manager and a Home Manager.
Nicola has been at Bishopsmead Lodge for over 9 years, and in this time has received a ‘Good’ CQC rating for the first time in the history of the home.
A proud family woman, in her spare time Nicola loves to host cricket teas in cricket season as well as take any opportunity to make a lovely buffet.
Words of encouragement from Nicola for someone looking for the right care home would be: “Turn up unexpected and see it for what it is.”
