Bishopsmead Lodge Care Home

Vicarage Road, Bishopsworth, Bristol BS13 8ES
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9.7 50 Reviews
  • Bishopsmead Lodge Care Home, Bristol
Bishopsmead Lodge Care Home is a home in the Bishopsworth area of Bristol. The care home provides personalised care to match the needs of each individual.

The home is in a quiet residential area overlooking Kings Head Lane park and the local cricket club. It is within easy reach of local shops and transport links, which helps maintain the independence of residents.

Bishopsmead Lodge provides 24 hours nursing care for various different needs. Short-term care is also available alongside convalescence care.

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Care Provided by Bishopsmead Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola Jones (Home Manager)
  • Admission Criteria
    • Residents aged 50 years and over
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bishopsmead Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please be aware that the indicative prices set out are estimates (based on prices effective from April 2018) and for general guidance and assistance for self-funded residents only. We also accept Local Authority funded residents.


    Final prices will depend on the length of stay, the size and location of the room chosen, as applicable, and each individual’s care needs following an assessment.


    Nursing care - Any contribution by the NHS for nursing care is paid directly to the care home and not included in these indicative prices.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bishopsmead Lodge Care Home Reviews (50)

Total of 50, showing 41-50
9.7

Bishopsmead Lodge Care Home has a Review Score of 9.7 (9.688) out of 10, based on 13 reviews in the last 2 years. Over all time Bishopsmead Lodge Care Home has 50 reviews.

Overall Experience

  • 34
  • 12
  • 3
  • 0
  • 1

Date Published

50
2
7
13
37

Review from Stuart N (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive, friendly and efficient staff who invest actual time with the residents, take an interest and engage with them. If you call that are unfailingly polite and if asked to pass on a message or similar they always do so. In-person they go the extra mile and show that they genuinely care.

Reply from Olivia Shields, Marketing Assistant at Bishopsmead Lodge Care Home

Thank you, Stuart, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from J S (Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay in Bishopsmead Lodge Care Home, following a life-changing major operation, I have received excellent care and support from all of the management and staff.

Reply from Olivia Shields, Marketing Assistant at Bishopsmead Lodge Care Home

Thank you, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from G N (Respite Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I did not wish to go to a rehab situation when told by the hospital that it would be better than going straight home. I now am very grateful that they did. I have made some friends here, residents and carers. My room is very comfortable. I have a nice size room with its own bathroom/toilet
washroom attached and a large window which looks out onto the entrance and the road leading to the local primary school. So there is always something to look at. I am happy here.

Reply from Olivia Shields, Marketing Assistant at Bishopsmead Lodge Care Home

Thank you, for your feedback following your recent experience at our Bishopsmead Lodge Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a lovely day.


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Review from C R (Son of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I find it extremely concerning that when Mum presses her pendant, the staff may not come to her aid for at least 30 minutes plus. I just feel that there is not an adequate number of staff to cope with the number of residents. On the flip side of this, the staff that are there do try very hard to do
all they can in the time that they have. I just wonder what would happen in an emergency. Also, I find there is a serious lack of communication from management as there has only been one meeting involving resident's families in the whole five months Mum has been there.

Reply from Jasmine Bracken, Marketing Administrator at Bishopsmead Lodge Care Home

Thank you for taking the time to leave us your feedback. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.


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Review from Linda C (Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Old people do not like change and I was heartbroken to leave my home, but living alone was miserable, having no family an issue, so I had to seek company. I found "Bishopsmead" was OK. Food and cleanliness is a priority and the staff are happy and helpful. There is something for all the residents and
we are settled and enjoying our new lives.

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Review from K H (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management are supportive and helpful. The staff are friendly and professional.
The food is good and exactly what my mother likes.
Varied activities available suitable for all abilities.

Reply from Ronnie Cavanagh, Marketing at Bishopsmead Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Jim H (Husband of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention is first class. A lot depending upon the management which, is this case, is exemplary. The staff are kind and attentive and cannot be faulted.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Bishopsmead Lodge Care Home

Thank you, Jim, for your kind comments about your recent experience at Bishopsmead Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing and are happy you have found our staff to be so supportive during your experience here. Thank you once again. Have a wonderful day!


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Review from Charlie (Granddaughter of Resident) published on 21 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother stayed at Bishopsmead Lodge from May 2016 - August 2016. Prior to this, she had been in a different care home which was terrible. I have to say that Bishopsmead Lodge was a breath of fresh air.


All of the staff were polite, patient and loving towards my Nan. She had vascular dementia,

which meant that she would get confused and upset quite often. Sometimes she would be inconsolable. However, the care home staff would always rush to comfort her... giving her cuddles, telling her stories and playing imaginary games with her to cheer her up (like putting flowers into a vase, to simulate gardening). The food was always hot, the rooms were always clean and there were lots of activities for the other residents. Sadly my nan passed away in August, but the staff were always at the end of the phone to offer support and some even came to my nan's funeral. It is very difficult to find a good care home for your loved one but Bishopsmead did a fantastic job

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Review from Shirley H (Niece of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff and facilities are good. Decor- good. Food - poor. It's not good to mix fee paying and non paying. The position of this home is good for my aunt as it is near where she lived and makes visiting easier for family and friends (she is nearly 100) but 99% faculties.

Reply from Francaise Miles, Home Manager at Bishopsmead Lodge Care Home

Many thanks for taking the time to review Bishopsmead Lodge - we really appreciate all comments and feedback on the service we provide here. I’m delighted to see you are likely to recommend us to others and read such kinds words regarding our staff and facilities. We are working towards improving the food here at Bishopsmead Lodge so if you do have any suggestions on what meals you’d like to see introduced, or perhaps your Aunt has any suggestions, I’d be happy to talk with you further on this. Please do get in touch if you would like to talk in more detail. Best wishes, Francaise.


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Review from Rosemary N (Niece of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found this care home to be caring in every way and our aunt, spent the last 18 months in a happy environment. She reached her 100th Birthday and was well looked after.

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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Bishopsmead Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Bishopsmead Lodge Care Home is calculated as follows: ( (112 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 154 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bishopsmead Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Nicola

Nicola Jones

Job Title: Home Manager

A qualified nurse, Nicola began her career working in a hospital. She went on to do some agency work where she did a shift in a care home and fell in love with it. She has since had experience as a senior nurse, a clinical leader, a deputy manager and a Home Manager.


Nicola has been at Bishopsmead Lodge for over 9 years, and in this time has received a ‘Good’ CQC rating for the first time in the history of the home.


A proud family woman, in her spare time Nicola loves to host cricket teas in cricket season as well as take any opportunity to make a lovely buffet.


Words of encouragement from Nicola for someone looking for the right care home would be: “Turn up unexpected and see it for what it is.”