Druid Stoke Care Home has a Review Score of 9.7 (9.743) out of 10, based on 16 reviews in the last 2 years. Over all time Druid Stoke Care Home has 62 reviews.
Review from Gillian W (Respite Resident) published on 19 March 2025
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Reply from Lisa Henderson, Customer Care Advisor at Druid Stoke Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear you enjoyed the home-baked cakes at our care home. It is always nice to hear words like "Friendly" and "Attentive" being used to describe our Staff. Thank you for choosing Druid Stoke Care Home for your stay.
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Review from Jean B (Respite Resident) published on 5 March 2025
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Reply from Maria Ricketts, Customer Care Adviser at Druid Stoke Care Home
Thank you for your kind words. We hope our care home did everything possible to make the transition as easy as possible. Thank you for choosing Druid Stoke for your stay.
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Review from Paul W (Son of Resident) published on 17 January 2025
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Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home
Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and we hope Druid Stoke care home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your mum received the best possible care.
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Review from Beverly S (Daughter of Resident) published on 3 January 2025
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Reply from Maria Ricketts, Customer Care Adviser at Druid Stoke Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.
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Review from N C (Son of Resident) published on 24 December 2024
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Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home
Thank you for taking the time to leave your lovely review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we hope Druid Stoke Care Home did everything possible to make the transition as easy as possible. We are happy to hear you feel like a part of our Druid Stoke family. We will certainly pass your comments on to the manager. Hopefully, you will go away from this feeling like your mother received the best possible care.
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Review from E W (Daughter of Resident) published on 7 November 2024
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Reply from Rosie Smith, Customer Advisor at Druid Stoke Care Home
Hello and thank you for taking the time to leave a review for the staff at Druid Stoke Care Home. We are so pleased that your father is enjoying his experience within the home and that he is receiving genuine care and concern by all staff. Best wishes!
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Review from J C (Daughter of Resident) published on 25 October 2024
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Reply from Fran Donno, Customer Service Adviser at Druid Stoke Care Home
We appreciate you taking the time to leave us your review. We are so pleased to hear that your dad is still content and comfortable whilst staying with us at Druid Stoke Care Home. It is wonderful to hear that you are impressed with the homely environment, the high standards of care provided and the proactive and kind approach of our staff. If there is anything we can do to make your dad's stay as comfortable as possible, please do let us know.
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Review from D L (Daughter of Resident) published on 23 October 2024
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Reply from Maria Ricketts, Customer Care Adviser at Druid Stoke Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from David C (Son of Resident) published on 3 October 2024
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Reply from Fran Donno, Customer Service Adviser at Druid Stoke Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is lovely to know that your father was always so comfortable and happy during his stay with us at Druid Stoke Care Home. Our resident's health and well-being are an absolute priority, so we are glad that your father was able to experience this. It is wonderful to know that you were kept updated and informed at every stage of your father's stay. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from R P (Son of Resident) published on 13 August 2024
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Reply from Maria Ricketts, Customer Care Adviser at Druid Stoke Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Philip W (Son of Resident) published on 31 January 2024
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Reply from Grace Langfield, Customer Service Adviser at Druid Stoke Care Home
Thank you for taking the time to leave your review. We are pleased to hear our staff are so adaptable to Mum's preferences so that she can still experience everything our home has to offer, with plenty of activities and carers on hand for whatever she needs. We hope to continue providing her with the best possible care.
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Review from Pamela D (Respite Resident) published on 25 January 2024
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Reply from Grace Langfield, Customer Service Adviser at Druid Stoke Care Home
Thank you for your lovely review. We are very happy to hear you felt so at ease in our care. Thank you for choosing Druid Stoke for your stay.
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Review from Iain G (Son of Resident) published on 22 January 2024
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Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home
Thank you for your kind words. It is always nice to hear words like “very attentive” and “happy staff” being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review from Nicola J (Daughter-in-law of Resident) published on 5 January 2024
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Reply from Fran Donno, Customer Service Adviser at Druid Stoke Care Home
Thank you for your lovely review. We are very happy to hear you felt at ease with your Mother-In-Law in our care and that she was cared for with kindness and dignity. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Phyllis D (Wife of Resident) published on 3 May 2023
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Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your husband in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Druid Stoke for your stay and we look forward to seeing you again soon.
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Review from Pippa B (Daughter of Resident) published on 18 April 2023
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Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care and thank you for choosing Druid Stoke for his stay.
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Review from Mary P (Daughter of Resident) published on 22 February 2023
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Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home
Thank you for your kind words. We are saddened to hear about your loss. We hope Druid Stoke Care Home did everything possible to make the transition as easy as possible and we are very happy to hear you felt at ease with your father in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Diana D (Daughter of Resident) published on 13 February 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Druid Stoke Care Home
Thank you for taking the time to leave your kind words. We are very happy to hear you feel at ease with your Mother in our care at Druid Stoke and that she has settled so well. We will certainly pass your lovely feedback on to the home's management team and we hope to continue providing your Mother with the best possible care.
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Review from P M (Respite Resident) published on 10 November 2022
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Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. It is always nice to hear words like "friendly" and "supportive" being used to describe our care. Thank you for choosing Druid Stoke for your stay.
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Review from Jeffrey T (Son of Resident) published on 1 September 2022
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Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home
Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one was cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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The Review Score of 9.7 (9.743) out of 10 for Druid Stoke Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.743 for Druid Stoke Care Home is calculated as follows: ( (142 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 187 Ratings = 4.743
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Druid Stoke Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Mar 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Feb 2025
With pretty soft furnishings, lovely fabrics, stylish furniture and a calm colour palette, the only thing left is for residents to add their own touch for a homely feel to their room.Our beautiful and friendly home welcomes anyone aged over 50. We offer a wide range of care including residential, nursing, respite, palliative and specialist Huntington’s care.
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Job Title: Home Manager
Joined: 2022
I have 22 years of experience in managing care homes and have managed a variety of settings including residential, nursing, dementia care and domiciliary services. I have experience working with charities and private and local authorities. I commenced my early years as a carer and worked my way to become a home manager.
I'm inspired by how much we can make a difference in people's lives. I love working with people and am passionate about delivering exemplary service. I especially enjoy the variety that each day brings. Our focus is delivering great quality care and ensuring that the resident/s are at the centre of everything that we do.
Outside of work, I love sports and believe that being active is the key. I love CrossFit, Hyrox and walking. Aside from that, I love spending time with my little boy.
Job Title: Senior Care Assistant
Joined: 2024
I came into the care sector in 2017; before this, I worked as a prison custodial officer, and I am also a qualified florist!
I love to make a difference; the residents are at the centre of everything I do.
I love to spend time with my family. I enjoy doing arts and crafts and my floristry. I love being outside too, going for walks and caving.
Job Title: Care Assistant
Joined: 2024
I love to care for other people, I have a natural ability to listen and be kind. I completed my qualifications in business management and then I moved to the UK from Sri Lanka.
I enjoy seeing our residents are happy, it is my priority that I care for them well.
My children are at the centre of my world, so I spend much of my free time with them and my husband I enjoy doing crafts, and I have hairdressing and beauty qualifications too.
Job Title: Kitchen Assistant
Joined: 2018
I have been part of the Druid Stoke team since 2018 when I was successful in obtaining my role as Kitchen Assistant.
I especially enjoy having the opportunity to interact with residents and I will help them in any way I can, catering to meet each and every need.
I love football and I support Man United, in my spare time I enjoy watching football and spending time with my sister’s children.
Job Title: Head of Housekeeping
Joined: 2018
I joined Druid Stoke's team in 2018 as a Housekeeper. With the experience and knowledge gained in my original role, I was successful in a promotion to Head Housekeeper.
The role was suggested to me by my sister who also works at Druid Stoke, she knew it was perfect for me and she loves working here, so I was especially thrilled to join her and the rest of the Team at Druid Stoke.
I most enjoy caring for and helping our residents, it's lovely getting to know them all and building rapport with their families. All staff at Druid Stoke are like a big family.
In my free time, my hobbies include maintaining my classic Mini and meeting up with club members. I also enjoy the weekends away camping with the mini clubs. Another hobby I love is gardening.