Druid Stoke Care Home

31 Druid Stoke Avenue, Stoke Bishop, Bristol BS9 1DE
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9.7 62 Reviews
  • Druid Stoke Care Home, Bristol
Druid Stoke is a beautiful and friendly home welcoming anyone aged over 50. The home offers a wide range of care including residential, nursing, respite, palliative and Huntington's care.

Alongside professional care, the accommodation has been designed to offer a good lifestyle with tastefully furnished with bright decor, high ceilings and comfy sofas to welcome visitors. Many of the bedrooms offer en-suite facilities and all have a 24-hour call system in place.

Set among stunning gardens with terraces, lawns and patios, Druid Stoke also has a rockery and ponds with koi carp.

A traditional dining room is ideal for mealtimes, with special diets and tastes accounted for in the home’s menu. The home celebrates special occasions like birthdays with a personalised birthday cake.

Residents have the freedom to choose if they would like to participate in activities. Local entertainers regularly visit and there is an activities room where residents can continue the interests and hobbies that interest them.

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Care Provided by Druid Stoke Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Keyly Scott (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002

Funding & Fees Guide for Druid Stoke Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Druid Stoke Care Home Reviews (62)

Total of 62, showing 41-60
9.7

Druid Stoke Care Home has a Review Score of 9.7 (9.743) out of 10, based on 16 reviews in the last 2 years. Over all time Druid Stoke Care Home has 62 reviews.

Overall Experience

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Date Published

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Review from S W (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Druid Stoke since October 2019 receiving palliative care. This was new for all of us, and all the staff made us (including mum) feel very welcome and put our minds at ease. Mum has settled in really well, and I cannot fault the staff at all. Especially in these uncertain times with COVID-19,
they have kept in touch with us and set up weekly Skype calls so my sister, mum and I can enjoy a virtual conversation, as we are unable to visit. Amazing home and amazing staff. Definitely a 10/10 from me.

Reply from Emily Wilson, Customer Services Adviser at Druid Stoke Care Home

We really appreciate you taking the time to leave us such lovely comments regarding Druid Stoke Care Home. We are very happy to hear you can feel at ease with your Mum in our care, we are glad to help you and your family through such a difficult time. Thank you for trusting us with your loved one’s care.


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Review from K M (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is now in her ninth month of living at Druid Stoke Care Home, and she has received consistently good care from day one. Before lockdown in March, all family members were welcomed with kindness. Since lockdown, staff have worked hard to keep spirits up for Mum by taking the time to exchange a few
works passing her door and fo us with weekly Skype calls.

Reply from Emily Wilson, Customer Services Adviser at Druid Stoke Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything more we can do to make your Mum's stay as comfortable as possible.


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Review from S T (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Druid Stoke has taken excellent care of my parent. The staff is kind, welcoming, and interested in them. Medical care is proactive and responsive to family observations. Activities are varied. The toddler group is much appreciated. The gardens are great. Some rooms may be small but are suitable for
my parent. Coronavirus care has been superb. Contact has been maintained by Skype. The families of all the staff must be doing a fantastic careful role supporting them.

Reply from Greta Narbutaityte, Customer Adviser at Druid Stoke Care Home

Thank you for taking the time to leave us such lovely comments. We appreciate the times are challenging for families and loved ones of our residents, so we are deeply grateful for your patience and kindness.


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Review from J E (Daughter of Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff was extremely caring and my father was treated with respect and dignity at all times. I cannot thank them enough and would recommend it to anyone.

Reply from Greta Narbutaityte, Customer Adviser at Druid Stoke Care Home

Thank you for such kind words, we really appreciate you taking the time to leave your feedback.


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Review from G L (Granddaughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care provider, my grandad was always included in social activities, his needs and wants always met and his comfort and sense of home always made a priority.

Reply from Greta Narbutaityte, Customer Adviser at Druid Stoke Care Home

We really appreciate you taking the time to leave such lovely comments.


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Review from Catherine P (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received at Druid Stoke Care Home was exceptional. Support was provided to me and my family through a very difficult time when she moved in. Care was thoughtful and personal, it also encouraged independence and dignity throughout wherever possible. Visitors were welcomed anytime and
there were many activities and social events were organised for residents. Mums end of life care was also kind and compassionate. I cannot recommend highly enough.

Reply from Catherine Smith, Senior Marketing & Development Manager at Druid Stoke Care Home

Thank you for your kind words. I am so sorry for your loss but am glad that you felt supported during such a difficult time. I will pass on your lovely comments to the home. Thank you


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Review from Christine N (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for nearly 6 years and I have always found all the staff very accessible and helpful and they look after my mother's needs very well. I would highly recommend the home in every way.

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Review from Trevor W (Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care I receive. The food is excellent. Every member of staff does all they can to ensure that I am looked after. My family are pleased that they have been kept informed about my condition. Than you very much indeed.

Reply from Greta Narbutaityte, Customer Adviser at Druid Stoke Care Home

Thank you for trusting us with your care. We are very happy to ear you are enjoying yourself in our care home, please let us know if we can do anything else for you.


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Review from Wayne H (Grandson of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care in which our gran received was outstanding. The hardworking, caring and compassionate staff were incredible and simply nothing was any trouble for them. The rooms and grounds are top class. The level of care and engagement was beyond words. All the staff were so helpful, friendly and
kind. The food is incredible all cooked fresh daily, top marks to the kitchen staff. Our gran said the food is excellent in this hotel (bless her). From the bottom of our hearts thank you for the excellent care.

Reply from Greta Narbutaityte, Customer Adviser at Druid Stoke Care Home

Thank you for your praise. We have a genuine regard for all of our residents, therefore it is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from A H (Husband of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed by the loving care given to my wife during her stay a the care home. I am also very grateful to the caring and love given to me during the last two weeks of my wife's life.

Reply from Josephine Gaupholm, Customer Adviser at Druid Stoke Care Home

Thank you for your review of Druid Stoke Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the loving care your wife receives at the home. We will share your comments with the home's manager.
The Bupa Customer Care Team.


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Review from Ian S (Son of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had recently moved in with us in Bristol from Birmingham, she needed somewhere to stay while we went on our annual holiday. From the very first visit, the staff have made us all feel welcome and explained and answered our questions thoroughly. My mother, who was very anxious at first, had
a ball. She met lots of friends, joined in group therapies and hasn't stopped telling us about it. She'll be back next year for her holiday she said!

Reply from Josephine Gaupholm, Customer Adviser at Druid Stoke Care Home

Thank you for your review of Druid Stoke Care Home. We are happy to hear that you and your mum have had a pleasant experience with the home and appreciate your comments regarding the welcome you received, from the staff, and the enjoyment your mum had while staying at the home. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from R H (Husband of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff are very friendly and caring to myself as much as to my wife who is resident in the nursing home. My wife enjoys being able to chat with and joke with staff.
PS. Pets are welcome visitors too.
My only concerns are the length of time taken to arrange for a suitable wheelchair
and to arrange for the removal of redundant peg feed (now both underway).

Reply from Gabriella Mills, Customer Adviser at Druid Stoke Care Home

Thank you for your review of Druid Stoke care home, we are pleased to hear that both yourself and your wife are happy at the care home and get along well with the staff. We will pass on your comments to the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.


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Review from Mary C (Partner of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent my partner is receiving and they are also very kind and thoughtful. It must be the best care home ever. Wonderful staff, they are so kind and so caring towards my partner. It's top class and I would certainly recommend it to my friends and family.
She enjoys all her food as well.
It's wonderful care. If I ever needed a care home, this one would be my only option because it's top class.

Reply from Gabriella Mills, Customer Adviser at Druid Stoke Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience of our home and the staff working there and appreciate your comments made towards them. We are glad you would be happy to recommend it to others and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Helen P (Friend of Resident) published on 11 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been here for 18 months. His sight is very poor and it took a lot of time and effort to establish this. Also, hearing is not good due to excessive wax which has not been treated. I can only ascertain what is happening or not by reading his notes. Getting anything done is very difficult
as there seem to be no one in authority when we visit with his wife. I do not find this very satisfactory and would appreciate a response.

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Review from D S (Respite Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have spent 1 week here at the nursing home after major surgery. I am so glad that I decided to make this decision as I realise now I would not have been able to manage on my own straight from the hospital.
I would recommend to anyone in my position to do the same. My room and all-round care has
been excellent.

Reply from Jayne Duck, Customer Services Administrator at Druid Stoke Care Home

Thank you for your review and kind words. I hope that you are making a good recovery after your surgery and hope that you will come and stay with us again for some respite care.


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Review from John R (Husband of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife lived at Druid Stoke after leaving the hospice.
The dignified considerate care she received from all the staff was truly exceptional throughout her life, continuing after she died.
In addition, the concern paid to me made me feel that the staff genuinely enjoyed assisting us during this awful
period in our family life.
My wife was only in her 50's.
A tragic event made as bearable as possible by the great care we all received.

Reply from Jayne Duck, Customer Services Administrator at Druid Stoke Care Home

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. It is lovely to hear how well cared for your wife was in our care and the support that you had also. I hope that in time to come this gives you comfort.


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Review from G J (Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff helpful and very kind.


Relaxing place.


Good food.


They make you feel like this is your home.


Reply from Simone Berkeley, Customer Service Advisor at Druid Stoke Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear that you were made to feel at home and the positive experience of the staff, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Richard G (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Druid Stoke Care Home for nearly 3 months. We have found the care and support of all the staff to be exemplary and nothing is too much trouble etc. The remit of this 'early' recommendation is today 26th March is mothering Sunday and we had lunch with mum today. The food,
service and attention to detail was excellent. If you had the food in a restaurant you would have been delighted. Thank you, chef and staff, at Druid Stoke Care Home.

Reply from Jamie Barrett, National Development Manager at Druid Stoke Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Michael A (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was having respite care between a 'TURP' (Transurethral resection of the prostate) and home where I live on my own. In some instances, the left hand did not always know what the right hand was doling. All the staff have been helpful in their own way but intercommunication could be improved.
As my room was remote from the kitchen, on occasion, the food was chilly. The call button was answered promptly but the night help sometimes took time. My stay formed a good bridge between hospital and home. Communication outside was either by one's mobile or 'home' cordless phone - OK but not 100% - as no phone in the room.

Reply from Emily Wilson, Customer Service Administrator at Druid Stoke Care Home

Thank you for your review, we really appreciate it. I will be sure to pass on your feedback to the home manager so they can be made aware of what improvements can be made. The Bupa Customer Care Team.


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Review from Dorothy B (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A comfortably furnished room, but the bed mattress was too hard. I asked for this to be changed but it did not happen.
After 10 pm, television was played in the next room. I did ask for this to be turned down, which it was.
The care staff were very efficient and punctual at 10 pm for evening drinks
and application of creams to my back.
My breakfast was served at the requested time and nicely presented.

Reply from Emily Wilson, Customer Service Administrator at Druid Stoke Care Home

Thank you for your review. I am pleased to hear that you are receiving the care that you require. I will pass on your comments to the home manager so they are aware of improvements that can be made. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Druid Stoke Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Druid Stoke Care Home is calculated as follows: ( (142 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 187 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Druid Stoke Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

With pretty soft furnishings, lovely fabrics, stylish furniture and a calm colour palette, the only thing left is for residents to add their own touch for a homely feel to their room.Our beautiful and friendly home welcomes anyone aged over 50. We offer a wide range of care including residential, nursing, respite, palliative and specialist Huntington’s care.


Awards / Recognitions (0)

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Meet the Team (5)

Keyly

Keyly Scott

Job Title: Home Manager

Joined: 2022

I have 22 years of experience in managing care homes and have managed a variety of settings including residential, nursing, dementia care and domiciliary services. I have experience working with charities and private and local authorities. I commenced my early years as a carer and worked my way to become a home manager.


I'm inspired by how much we can make a difference in people's lives. I love working with people and am passionate about delivering exemplary service. I especially enjoy the variety that each day brings. Our focus is delivering great quality care and ensuring that the resident/s are at the centre of everything that we do.


Outside of work, I love sports and believe that being active is the key. I love CrossFit, Hyrox and walking. Aside from that, I love spending time with my little boy.


Andrea

Andrea Hanna

Job Title: Senior Care Assistant

Joined: 2024

I came into the care sector in 2017; before this, I worked as a prison custodial officer, and I am also a qualified florist!


I love to make a difference; the residents are at the centre of everything I do.


I love to spend time with my family. I enjoy doing arts and crafts and my floristry. I love being outside too, going for walks and caving.


Mihiri

Mihiri Thanthridge

Job Title: Care Assistant

Joined: 2024

I love to care for other people, I have a natural ability to listen and be kind. I completed my qualifications in business management and then I moved to the UK from Sri Lanka.


I enjoy seeing our residents are happy, it is my priority that I care for them well.


My children are at the centre of my world, so I spend much of my free time with them and my husband I enjoy doing crafts, and I have hairdressing and beauty qualifications too.


Jason

Jason Shepard

Job Title: Kitchen Assistant

Joined: 2018

I have been part of the Druid Stoke team since 2018 when I was successful in obtaining my role as Kitchen Assistant.


I especially enjoy having the opportunity to interact with residents and I will help them in any way I can, catering to meet each and every need.


I love football and I support Man United, in my spare time I enjoy watching football and spending time with my sister’s children.


Sally

Sally Molloy

Job Title: Head of Housekeeping

Joined: 2018

I joined Druid Stoke's team in 2018 as a Housekeeper. With the experience and knowledge gained in my original role, I was successful in a promotion to Head Housekeeper.


The role was suggested to me by my sister who also works at Druid Stoke, she knew it was perfect for me and she loves working here, so I was especially thrilled to join her and the rest of the Team at Druid Stoke.


I most enjoy caring for and helping our residents, it's lovely getting to know them all and building rapport with their families. All staff at Druid Stoke are like a big family.


In my free time, my hobbies include maintaining my classic Mini and meeting up with club members. I also enjoy the weekends away camping with the mini clubs. Another hobby I love is gardening.