Druid Stoke Care Home

31 Druid Stoke Avenue, Stoke Bishop, Bristol BS9 1DE
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9.7 62 Reviews
  • Druid Stoke Care Home, Bristol
Druid Stoke is a beautiful and friendly home welcoming anyone aged over 50. The home offers a wide range of care including residential, nursing, respite, palliative and Huntington's care.

Alongside professional care, the accommodation has been designed to offer a good lifestyle with tastefully furnished with bright decor, high ceilings and comfy sofas to welcome visitors. Many of the bedrooms offer en-suite facilities and all have a 24-hour call system in place.

Set among stunning gardens with terraces, lawns and patios, Druid Stoke also has a rockery and ponds with koi carp.

A traditional dining room is ideal for mealtimes, with special diets and tastes accounted for in the home’s menu. The home celebrates special occasions like birthdays with a personalised birthday cake.

Residents have the freedom to choose if they would like to participate in activities. Local entertainers regularly visit and there is an activities room where residents can continue the interests and hobbies that interest them.

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Care Provided by Druid Stoke Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Keyly Scott (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002

Funding & Fees Guide for Druid Stoke Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Druid Stoke Care Home Reviews (62)

Total of 62, showing 61-62
9.7

Druid Stoke Care Home has a Review Score of 9.7 (9.743) out of 10, based on 16 reviews in the last 2 years. Over all time Druid Stoke Care Home has 62 reviews.

Overall Experience

  • 44
  • 15
  • 3
  • 0
  • 0

Date Published

62
9
10
16
46

Review from Sheila (Daughter of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff seem to be very kind to my mother and usually are careful to ensure that she has heard and understood what they say to her. The home is always clean and tidy.


My mother has been living in the home full-time since August 2016. The room she lives in is very shabby and badly needs redecorating.

Due to staff shortages, this is taking a considerable length of time to happen. I don't believe this is acceptable.


My mother does not enjoy the food. Although her food tastes are not easily pleased, I do believe greater effort could be put into discussing what she likes to eat.


There have been ongoing problems with the timely administration of medication. Inconsistencies have led to considerable anxiety for my mother. Sometimes there have been legitimate reasons for delays but generally, it appears that there is insufficient staff trained and authorised to administer medication. This situation needs to be rectified.


I would like external activities organised.


Reply from Jayne Duck, Customer servicies administrator at Druid Stoke Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from Christine (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Food rather bland and not much variety. The staff are very helpful and kind. Expensive but good care and quality. Activities are good and a good variety for everyone. My mother is very well settled here and happy.

Reply from Rose Pickering, Customer Service Administrator at Druid Stoke Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Druid Stoke Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Druid Stoke Care Home is calculated as follows: ( (142 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 187 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Druid Stoke Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

With pretty soft furnishings, lovely fabrics, stylish furniture and a calm colour palette, the only thing left is for residents to add their own touch for a homely feel to their room.Our beautiful and friendly home welcomes anyone aged over 50. We offer a wide range of care including residential, nursing, respite, palliative and specialist Huntington’s care.


Awards / Recognitions (0)

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Meet the Team (5)

Keyly

Keyly Scott

Job Title: Home Manager

Joined: 2022

I have 22 years of experience in managing care homes and have managed a variety of settings including residential, nursing, dementia care and domiciliary services. I have experience working with charities and private and local authorities. I commenced my early years as a carer and worked my way to become a home manager.


I'm inspired by how much we can make a difference in people's lives. I love working with people and am passionate about delivering exemplary service. I especially enjoy the variety that each day brings. Our focus is delivering great quality care and ensuring that the resident/s are at the centre of everything that we do.


Outside of work, I love sports and believe that being active is the key. I love CrossFit, Hyrox and walking. Aside from that, I love spending time with my little boy.


Andrea

Andrea Hanna

Job Title: Senior Care Assistant

Joined: 2024

I came into the care sector in 2017; before this, I worked as a prison custodial officer, and I am also a qualified florist!


I love to make a difference; the residents are at the centre of everything I do.


I love to spend time with my family. I enjoy doing arts and crafts and my floristry. I love being outside too, going for walks and caving.


Mihiri

Mihiri Thanthridge

Job Title: Care Assistant

Joined: 2024

I love to care for other people, I have a natural ability to listen and be kind. I completed my qualifications in business management and then I moved to the UK from Sri Lanka.


I enjoy seeing our residents are happy, it is my priority that I care for them well.


My children are at the centre of my world, so I spend much of my free time with them and my husband I enjoy doing crafts, and I have hairdressing and beauty qualifications too.


Jason

Jason Shepard

Job Title: Kitchen Assistant

Joined: 2018

I have been part of the Druid Stoke team since 2018 when I was successful in obtaining my role as Kitchen Assistant.


I especially enjoy having the opportunity to interact with residents and I will help them in any way I can, catering to meet each and every need.


I love football and I support Man United, in my spare time I enjoy watching football and spending time with my sister’s children.


Sally

Sally Molloy

Job Title: Head of Housekeeping

Joined: 2018

I joined Druid Stoke's team in 2018 as a Housekeeper. With the experience and knowledge gained in my original role, I was successful in a promotion to Head Housekeeper.


The role was suggested to me by my sister who also works at Druid Stoke, she knew it was perfect for me and she loves working here, so I was especially thrilled to join her and the rest of the Team at Druid Stoke.


I most enjoy caring for and helping our residents, it's lovely getting to know them all and building rapport with their families. All staff at Druid Stoke are like a big family.


In my free time, my hobbies include maintaining my classic Mini and meeting up with club members. I also enjoy the weekends away camping with the mini clubs. Another hobby I love is gardening.