All self-funding residents admitted to a nursing room will be charged an amount equivalent to FNC (NHS-Funded Nursing Care) on top of the bed rate. This will be fully refunded following a successful FNC application.
We know how important it is to find the right care home for yourself or a loved one, and the fees and type of funding are a key part of this process. Therefore, for any questions you might have, please do not hesitate to contact our care home.
Field House has a Review Score of 9.9 (9.907) out of 10, based on 11 reviews in the last 2 years. Over all time Field House has 37 reviews.
Review from M I (Wife of Resident) published on 9 November 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you for this great review, we are very pleased to hear you have had such a great experience at Field House and we look forward to welcoming you back in the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Russell A (Son of Resident) published on 15 October 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you so much for taking the time to review Field House, it is always great for our team to hear this and I will make sure they see this. I am very pleased that you feel the service has been good, particularly through such a challenging situation in the last 18 months. We have always been very grateful for your positive and constructive feedback. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D T (Husband of Resident) published on 22 June 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you for this lovely review, we are very proud to keep our homes in an excellent condition and it is good to hear you feel this way. The team at the home will be very happy to receive this great feedback
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you for this review, great to hear that you have found our home to be a nice environment. We completely agree that the staff make the home what it is and they will be very pleased to hear this wonderful feedback. Thank you for allowing us to care for your Mum.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M N (Wife of Resident) published on 8 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you for this great review of our service at Field House. I am very pleased to hear that you would recommend Field House to everyone. This feedback will be important for the staff, who are always well-motivated when they receive such a good response to the high standards they have in place.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynn J (Wife of Resident) published on 11 February 2021
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you for taking the time to leave a review, we do appreciate all feedback. I'm sorry you feel you haven't had a good experience with us. Having dealt with your issues directly with you, I am aware of them. It has been a challenging year for us. We have put all efforts into keeping everyone safe. The guidance has put restrictions and rules on visits which I know was a big issue for you, it is for us too, as we never want to put any restrictions in place. The guidance around isolation has developed during the pandemic, and we have always been on the cautious side of it, preferring to be careful rather than increase the risk of infection in the home. We have certainly not ignored any of it. I understand we have not met all expectations but this has been to ensure everyone's safety. It does not mean that we are not a caring home. We always maintain personal hygiene for all residents through their choices. I hope that you have found a home which meets your requirements.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eileen M (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you so much for taking the time to complete this review. It is really important that our staff get to hear back when they are doing so well in delivering the care and support that they do, especially under current working conditions. I'll make sure the team get to hear this it will give them a great lift
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John H (Son of Resident) published on 29 October 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue H (Daughter of Resident) published on 17 August 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you so much for this review, it has been heartbreaking for our teams to see the restrictions in visiting, as it must have been for you. Thank you for trusting us to look after your Mum during difficult times, I am very pleased to hear that your experience has been a good one. I will make sure that the team at Field House receive this message as it always gives a great boost to them. Best wishes
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michelle B (Daughter of Resident) published on 22 April 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you so much for taking the time to write this review. I am extremely glad to hear that your experience has been so good with us. We are very proud of the staff in each of our homes who make the experience what it is. I will make sure that your review gets back to the team because they always appreciate hearing how their care has been received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony D (Son of Resident) published on 30 March 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you so much for this review. We really appreciate the feedback, which I will pass on to all the staff at Field House. They will really appreciate knowing that you have taken the time to review their hard work and that it has been so well received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rachel W (Resident) published on 8 October 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you for this review. I am pleased to hear that the team have welcomed you so warmly at Field House. This is always our aim and the staff there will be pleased to hear this excellent feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P H (Friend of Resident) published on 20 September 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you for this feedback, it is always good to hear that the team are doing such a good job and meeting your expectations. I will make sure that this feedback goes back to the team who work very hard in delivering good standards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B J (Husband of Resident) published on 20 September 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you for this review, I will make sure that the team receive this feedback directly as they will be pleased to hear that their hard work is appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Son of Resident) published on 11 September 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Richard Crocker, CEO at Field House
Thank you for this review, it is great to hear that we have been able to provide an environment which has led to an improvement with your mother. I will make sure that the team receive this feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathryn O (Niece of Resident) published on 20 May 2019
Submitted via Website •
Report
Overall Experience
2.0 out of 5
1. Following a pleasant greeting from a young man, we were only given directions to locate her room and not offered any hospitality on arrival.
2. it took over 10 minutes for her nurse call to be answered, which she reported was not
3. She informed me that the previous day she had requested to be made comfortable in her chair and had to wait over 2 hours before anyone returned.
4. Assisted with a shower once a week. As she is physically unable to do these things herself it doesn't to me reflect high standards of care. I think for me one of my biggest concerns was for a lady that used to shower every day to only receiving one a week is very demoralising.
I hope a higher standard than what has yet been experienced will come with time.
Reply from Richard Crocker, CEO at Field House
I am sorry to hear that your experience has not been as you or we would like it to be. Our usual standards are much higher than this, we have a receptionist and other managers who would usually take the time to guide any visitors to the required room and ensure that facilities are available. We have made sure that all staff are aware that this should be followed when others are not available. I understand that on this occasion the call bell did take some time to be answered, however, our investigation shows that your Aunt, in general, has her bell responded to within 3 to 4 minutes. We always aim to respond as soon as possible, but on rare occasions, for unavoidable reasons, this is not achieved. We have reviewed the showering routine with your Aunt, and she has confirmed her requirement which we have implemented immediately. We share your hope that you will find the standards to be higher than you have experienced on this day, it is our aim to provide the highest quality of care at all times. We do acknowledge that we don't always get it right, but we are always looking to improve and learn from everyone's experience when they are brought to our attention.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet N (Daughter of Resident) published on 21 June 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Linda Warren, Managing Director at Field House
I am delighted to see this review of Field House. All of our staff teams work very hard to try to ensure that people in our care live as happy and fulfilling lives as possible, sometimes under very difficult circumstances. Caring for the elderly is challenging, but hugely rewarding when we achieve these aims. Thanks very much for sharing your experience with others.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.907) out of 10 for Field House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.907 for Field House is calculated as follows: ( (120 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 129 Ratings = 4.907
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Field House is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Jun 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Nurse manager
Joined: 2007
I started my career in nursing 41 years ago, in 1982, as a Nursing Assistant in Hortham Hospital, for people with learning disability. I started my nurse training in 1985 and I have worked in various clinical settings since qualifying as a nurse.
I first started as a Registered Nurse Manager in 1993 in a nursing home working for Southmead Health Authority. Later on, I worked at Brandon Trust in various managerial roles for people with learning disability. I then worked in the private sector in elderly care.
After a short break, I commenced my career with Bristol Care Homes in 2017 at Field House as a Carer. I have worked in various roles within Field House becoming a Registered Nurse Manager in September 2018. I enjoy working for Bristol Care Homes as I like the values and philosophy of the organisation. They value the staff and strive for positive outcomes for the residents who live within the homes.
I am dedicated and passionate about my role and enjoy working with both staff and residents.
I enjoy spending time with my family, especially my granddaughter, looking after my dogs, and travelling to various destinations.
Job Title: Deputy Nurse Manager
Joined: 2020
I am a qualified registered nurse with over 30 years of experience working in care homes.
I have worked at Field House for nearly 3 years and I love working here! We have an amazing team who all collaborate so well together and have the same passion to provide the best care possible for our residents.
We are extremely well supported by our senior management team who provide invaluable guidance and resources to enable us to do our work well. Without exception they are very approachable and helpful providing timely responses to our queries and needs and, again their priority is always the residents and their quality of life. However, they also prioritize all their staff valuing us for our roles within Bristol Care Homes.
When not working, I love to spend time with my five grandchildren and then recovery time at my spa where I love to swim, keep fit and read my books!
Job Title: Well-being Manager
Joined: 2017
I’ve been working at Bristol Care Homes for six years.
Bristol Care Homes is a great organisation to work for because they value their staff just as much as they value their residents, and their vision is something I am very passionate about. Having grandparents on both sides affected by dementia, I have the greatest empathy for the elderly and those who are living with it.
I want to make a difference in the lives of the residents by taking a holistic approach and providing relevant activities. Important and meaningful.
Within this company, there are excellent training opportunities for development and growth; in my case, I progressed from Activities Co-ordinator to Social Engagement and Well-being Manager in three years, something I am very proud of.
I enjoy spending time with my family away from work. I like singing, dancing, and taking my dogs for walks. Knowing how valuable life is, I like to live it to the fullest.
Job Title: Well-being Manager
Joined: 2017
I’ve been working at Bristol Care Homes for six years.
Bristol Care Homes is a great organisation to work for because they value their staff just as much as they value their residents, and their vision is something I am very passionate about. Having grandparents on both sides affected by dementia, I have the greatest empathy for the elderly and those who are living with it.
I want to make a difference in the lives of the residents by taking a holistic approach and providing relevant activities. Important and meaningful.
Within this company, there are excellent training opportunities for development and growth; in my case, I progressed from Activities Co-ordinator to Social Engagement and Well-being Manager in three years, something I am very proud of.
I enjoy spending time with my family away from work. I like singing, dancing, and taking my dogs for walks. Knowing how valuable life is, I like to live it to the fullest.
