St Georges Care Home

Kenn Road, St George, Bristol BS5 7PD
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9.5 39 Reviews
  • St Georges Care Home, Bristol
St Georges is a modern, purpose-built nursing home in Bristol. Located in a quiet residential area three miles from the city centre, St Georges provides specialist nursing care for up to 67 people, offering trial stays, short stays, long-term care and convalescent care for individuals or couples.

Single and double ensuite rooms are available at St Georges Care Centre and all rooms are thermostatically heated and equipped with TV points and a private telephone line if required. Rooms are individually decorated and personalised, with residents encouraged to bring their own belongings to feel at home and part of familiar surroundings.

Great importance is given to dining and a dedicated chef carefully plans and prepares all meals to ensure that they are high in nutritional value, are attractively presented and meet residents’ dietary requirements. Residents are welcome to invite friends and family members to join them at meal times.

St George's benefits from a dedicated activities co-ordinator who plans a wide range of hobbies, events and activities that can be enjoyed by everyone. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied.

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Care Provided by St Georges Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joanna Crago (Home Manager)
  • Admission Criteria
    • Age 65 upwards
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Georges Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact St Georges Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Georges Care Home Reviews (39)

Total of 39, showing 1-20
9.5

St Georges Care Home has a Review Score of 9.5 (9.453) out of 10, based on 15 reviews in the last 2 years. Over all time St Georges Care Home has 39 reviews.

Overall Experience

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  • 20
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Date Published

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Review from A T (Husband of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at the home for four weeks and I have found the care provided by the staff to be very good and very caring. I have had several problems with a resident entering my wife's room, causing her distress and despite my family making complaints, this continues to happen daily.

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Review from Robert P (Friend of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always made welcome by staff, offered tea or coffee. Very impressed with the staff's attitude. My friend is very happy.

Reply from Home Manager, Home Manager at St Georges Care Home

Thank you for your feedback, Robert and for acknowledging our lovely team. We're delighted to hear that your friend is happy living at St George's!


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Review from Paula W (Daughter of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so welcoming and supportive. A very caring support to family and friends. Overall, very happy with the care the residents receive. Clean rooms, good food and excellent service.

Reply from Home Manager, Home Manager at St Georges Care Home

Thank you Paula for taking the time to leave us a review and for your kind words and recognition of the team at St Georges. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from David S (Son of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in St Georges for two months, but she is settled in very nicely! She likes the staff, facilities and the food. St Georges is better in her view than her previous care home. She says that she is in 'the best place' for her.

Reply from Home Manager, Home Manager at St Georges Care Home

Thank you David for taking the time to leave us a review and it is lovely to hear your mum has settled in at St Georges and likes the home and team. Your feedback will be shared with the team.


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Review from Clive D (Husband of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife came to St Georges Care Home on February 20th 2023. The first few months were difficult at first. She seems to be settling in much better now. I visit with my son three times a week. I noticed the care home was spotlessly clean, also nice and warm. The home has lovely care staff that are happy
and hard-working. My wife enjoys all the food there. We all had Christmas dinner together, really nice.

Reply from Home Manager, Home Manager at St Georges Care Home

Thank you Clive for taking the time to leave us a review and for your lovely comments about our home and team at St Georges, we are pleased to hear your wife is settling in at the home. Your feedback will be shared with the team.


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Review from Ann J (Wife of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A majority of staff are very helpful and friendly. When approaching staff and management I feel I get a positive response.

Reply from Home Manager, Home Manager at St Georges Care Home

Thank you Ann for taking the time to leave us a review and for your kind words about our team at St Georges. Your feedback will be shared with them.


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Review from D V (Resident) assisted by family/friend published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

By and large the treatment by the staff is generally good. The room is a little small, but the view is very pleasant overlooking the garden with plenty of wildlife in evidence.
Sometimes there appears to be a lack of sufficient number of staff on occasion.
The food is varied and has improved, and
the portions are very satisfactory.

Reply from Home Manager, Home Manager at St Georges Care Home

Thank you for taking the time to leave us a review and for your comments about our home and team at St George’s, it is lovely to hear that you are enjoying the garden views. All your feedback will be shared with the team.


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Review from Alison S (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot give enough praise for St George’s Home and it’s staff. My father received good friendly professional care. They welcomed me and were supportive through his last months. Good activities and food as well. I thank them all.

Reply from Home Manager at St Georges Care Home

Thank you for taking the time to leave us a review and for your lovely comments about our home and team at St Georges. We are really sorry for your loss, the care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Teresa C (Niece of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady who was my contact was a very nice lady, explained everything - very easy.
Straightforward procedure to care for my uncle for a two-week holiday.
Will definitely use it again.
More importantly - Uncle felt loved in there.

Reply from Home Manager at St Georges Care Home

Thank you, Teresa, for taking the time to leave us a review, and it is great to read your uncle enjoyed his stay with us. Your feedback will be shared with the team.


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Review from M J (Son of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved here. The staff have and do work incredibly hard to get Mum settled. The care provided to Mum is exemplary. We are able to visit whenever we want within reason and don't need to book in advance. I've met the regional support manager, and I see the deputy manager on most visits.
The management team have an open-door policy. All the staff are happy in their roles. Any issues are dealt with promptly. Mum is the best I've seen her in years. Thank you all. The laundry lady is great.

Reply from Home Manager, Home Manager at St Georges Care Home

Thank you for taking the time to leave us a review and for your lovely comments about our home and recognition of the team at St Georges. Your feedback has been shared with the team.


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Review from Alan L (Friend of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked all my life in hotels, the most important this is the feel-good factor of St Georges in a special and caring team.

Reply from Home Manager at St Georges Care Home

Alan, we would like to thank you for your words of kindness about St Georges; it is very much appreciated. All comments will be passed on to the team, and thank you again for the review.


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Review from L S (Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is very clean and tidy. The home care staff are good, but the agency staff leaves a lot, and it appears they are only here for the money.

Reply from Home Manager at St Georges Care Home

Thank you for your feedback, which we have passed on to the home. We would be interested in learning more about your experience and would be grateful if you could contact us at Wecare@aria.co.uk. We are always looking to learn and improve from any feedback we receive.


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Review from K N (Son of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely day with Mum celebrating the Coronation. All the staff are lovely - they were very entertaining. Mum had such a wonderful time. Thank you ever so much.

Reply from Home Manager at St Georges Care Home

Thank you for taking the time to leave us a review, and we are pleased to hear you enjoyed the Coronation celebrations with your mum. Your feedback will be shared with the team.


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Review from M J (Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very good through the pandemic and after. I feel comfortable and safe. The staff are very good and will do anything they can for you. The food is excellent. The cleaners are very good. Everyone goes over and above their duties, including the nursing staff.

Reply from Home Manager, Home Manager at St Georges Care Home

Thank you for taking the time to write this review for St Georges Care Home. We're thrilled to hear that you feel comfortable and safe in our care and find our team to be helpful and accommodating. It's also wonderful to hear that you enjoy our catering – we will pass on your compliments to the chef and share your feedback with all the team!


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Review from N G (Niece of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been happy at St Georges. Sometimes the personal care is not delivered early enough in the morning for her, as she likes to be up and ready early. Despite this, the staff are lovely, the home has a warm atmosphere, and she is happy.

Reply from Home Manager at St Georges Care Home

Thank you for taking the time to share your experience with St Georges - we are glad to hear that your aunt is happy and that you find our staff are lovely. Nothing is more important to us than providing the highest quality care to our residents, and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide. Thank you again; we appreciate your feedback and are delighted to hear that the home has a warm atmosphere.


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Review from Franklin F (Aunt of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Georges Care Home is one of the best nursing homes. Whenever we visited my aunt, she never complained; she told us that the staff looked after her with great care, and we couldn't ask for more. Big thank you to the manager and the staff. You were amazing.

Reply from Home Manager, Home Manager at St Georges Care Home

Thank you for your kind words towards St Georges Care Home. It is heartening to hear that your aunt received great care from the staff during her time there and that she never had any complaints. It's great to hear that the staff went above and beyond to make sure that your aunt felt well cared for, and we are delighted that you had a positive experience with our team. We are grateful for your lovely comments, and I will make sure to pass them along to our staff.


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Review from Robert D (Son of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was discharged from the hospital in November 2022. We selected St Georges Care Home because Mum has previously been there for eight weeks of respite care, and she was pleased with the care she received; therefore, it was the obvious choice. We did have some issues during her second term, but these
were quickly resolved by the managers. Mum was well looked after and was shown courtesy and respect by the care team.

Reply from Home Manager at St Georges Care Home

Thank you for taking the time to leave a lovely review of your experience with St Georges Care Home, Robert. We are glad to hear that your mother received good care and was treated with respect and courtesy by our care team. Your comments will be passed on to the team.


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Review from Susan K (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and caring staff.

Reply from Home Manager, Home Manager at St Georges Care Home

Thank you, Susan, for taking the time to leave us a review and for your kind words about the team at St Georges. Your feedback will be passed on to the team.


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Review from Peter E (Son of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum was at St Georges, she felt happy and contented. All staff were very loving and careful towards her. Although she lost her voice, the carers took time to listen to her whispering, which made her feel she was not isolated. Mum was never one to "participate" in many activities, but due to the
kind and gentle ways of the staff, she admitted that she had enjoyed the many activities on offer. So, I would like to thank everyone at St Georges and wish the home every success in the future.

Reply from Home Manager at St Georges Care Home

Thank you, Peter; we are so pleased to read your wonderful comments about the care your Mum received - you are such a lovely family. We are really sorry for your loss, and we hope we made your Mums time with us as peaceful as possible. All comments will be passed on to the team, and thank you again for the review.


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Review from Selwyn W (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moving Mother to St Georges Care Home was the best decision my family made. She lived happily there for 18 years, surrounded by staff (cleaners, laundry, admin and nursing) who made time to chat. She loved hearing stories about their families. Friends and family were also welcome; her sister was always
made a fuss of. The reception staff were helpful, being willing to pass on messages to my mother when we telephoned. When we visited, the staff were cheerful, describing my mother's antics and characteristics in a moving way. A special thanks to the cook for adjusting the texture of the food and persuading her to eat more, and her key workers are the year for their patience.

Reply from Home Manager, Home Manager at St Georges Care Home

Thank you for leaving us such a fantastic review, Selwyn! We're happy to hear that your mother has been receiving such great care at St George’s and will pass on your kind comments to the whole team.


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Current Review Score: 9.5 (9.453)

Overview of Review Score

The Review Score of 9.5 (9.453) out of 10 for St Georges Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.453 for St Georges Care Home is calculated as follows: ( (99 Excellents x 5) + (62 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 179 Ratings = 4.453

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Georges Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Joanna Crago

Job Title: Home Manager

Joanna is our Home Manager at St Georges Care Home, here’s a little bit more about the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Frequently Asked Questions about St Georges Care Home

What types of Care is St Georges Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Georges Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does St Georges Care Home have?

There are 62 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at St Georges Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Georges Care Home to the centre of Bristol?

2.6 mile(s) as the crow flies, distance by road may be significantly further.