Review from Barbara K (Wife of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience

Very welcoming nursing home. Staff are very good with residents. The food is excellent. The atmosphere is very homely. Staff always popping in and out, keeping an eye on residents. A lot of staff have worked here for many years, indicating a happy workforce. The home is kept very well and clean.

Reply from Home Manager, Home Manager at St Georges Care Home

We are so pleased to read your wonderful comments about the care your husband received and that he is enjoying the food and his time at St Georges. I will pass your comments on to the team, who I am sure will be thrilled with your feedback.

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Review from E W (Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience

I find it quite satisfactory.
Noises of other residents are to be expected.
I'm happy here.

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Review from D C (Son of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience

My parents have been at St Georges for nearly two years after increased frailty and the fact that one is deaf and the other blind forced them to give up their independent living. A difficult transition was made significantly easier by the friendliness and caring nature of the staff. We have been kept

fully updated on their health and well being, and the arrangement of carefully managed visits during the pandemic has been of real benefit to my parents and myself.

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Review from Stephen W (Son of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience

My mother was a resident in this home for the last 8 years of her life before sadly passing away in March 2020. In all the years she has been there we have seen many changes, some good and as you would imagine, some bad. However, throughout her time in the home, she has been largely treated with respect

and, from many of the carers, love.
Whilst I understand that I cannot name carers here, those who interacted with Mum in these latter years know who you are and I would like to thank you for your care. Overall I think Mum was very happy here, and, given the length of time we visited, we were also treated well and visits were always a pleasure. Where we had issues (which there will always be), these were dealt with promptly and efficiently. When this silly period is over we will visit to thank you all in person but in the meantime, please all stay safe.

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Review from Karen W (Friend of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience

I would like to express my sincere gratitude and appreciation to all the staff involved in the palliative care of my life long friend. He was treated with the utmost dignity and respect in the most kind and compassionate way imaginable. From a visitors point of view, I was made to feel so welcome, no

matter what time of the day or night I needed to be there to support my friend. Thank you so much for making such a very difficult time as bearable as possible.

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Review from J C (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

Mum and dad have been very well looked after. All their needs have been catered for both medical and pastoral. My brother and I have been kept in the loop at all times.

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Review from Karen H (Niece of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience

From the minute we arrived at St Georges the staff were there to help get my aunt and all her things to her room in her new home. Many came and introduced themselves while we were there and we left feeling that we had made the correct choice. Every time I visited I felt very welcome, was told what had

been going on and always ended up with a cup of tea! Well done and thank you.

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Review from J C (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience

This home is currently under the process of being re-decorated. As a result, this makes for a better environment for the staff to work in and more pleasant for visitors. The resident's rooms are not affected by this make-over so any disruption seems minimal. The staff are always helpful despite working

long shifts. There has been a general improvement at this home over the last year. Residents are encouraged to take part in daily activities organised for them.

Reply from Terry Ford, Home Manager at St Georges Care Home

Thank you for taking the time to review St Georges, we really appreciate your feedback. At St Georges, we take great pride in listening to our residents, relatives and friends and ensuring we deliver high-quality care and facilities. We are very pleased that you have a positive impression of our team and the high-quality care they provide. We regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care and spend valuable time with our residents. We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.

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Review from L M (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for 2 years and in that time I have found the care and attention to her needs very good. The staff are friendly and welcoming, the food is excellent and offers a wide choice. My mum enjoys the food very much. They have entertainment each week, which you can join in with

if you wish. The carers and staff all work extremely hard to make the residents feel safe and at home. I find it to be a happy home.

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Review from S H (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience

This home has a new manager which has brought many welcomed changes. Including, new staff, regular staff training and a new activities person(s), which has enabled residents to be entertained and involved in daily living activities and interesting topics.

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Review from Julie E (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience

Extremely welcoming and friendly. Staff are very friendly and polite, activity staff provide excellent entertainment and new ideas to keep residents occupied. Kitchen staff are always willing to try various menus and food ideas. Rooms are kept clean and tidy, although could do with being freshened up

with a coat of paint and new flooring. The home is decorated beautifully at special times, i.e Christmas, Queen's celebrations, Easter. All staff work very hard, given that they are frequently unstaffed. Overall very pleasant.

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Review from Beverley C (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience

People at the care home were very helpful and very caring. The food is excellent, mother loved her stay there and didn't want to come home. There were things for mum to do and always something for all residents to do. I would recommend this place to anyone. Friendly, helpful, clean, good food and I

couldn't ask for a nicer place.

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Review from S H (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience

Although things have improved there is still a long way to go. Shortage of care staff seems to be a major issue with a large turnover. Saying we comply with government guidelines is not enough. Also, foreign speaking staff can be very difficult for the elderly to understand, leading to misunderstandings.

Another problem is the call bell is out of reach, left on the bed or floor. The staff having to rush off to another room. I could go on! On the plus side, most of the staff are excellent and do their utmost to please, some, however, are in the wrong job. Overall I think the manager has stabilized things and hopefully on the right track.

Reply from Terry Ford, Home Manager at St Georges Care Home

Thank you for taking the time to review St Georges, we really appreciate your feedback. At St Georges, we take great pride in listening to our residents, relatives and friends and ensuring we deliver high-quality care and facilities. We are very pleased that you have a positive impression of our team and the high-quality care they provide. We regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care and spend valuable time with our residents. We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.

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Review from P F (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience

Following a stroke in 2014 my mother (90) has been a resident of St Georges Care centre. She requires 24-hour nursing care due to her disabilities. The care provided is mostly very good with a mention to the kitchen and activity staff who seem to go above and beyond their normal duties. Although CQC

audits haven't been fantastic in recent times there has been a marked improvement over the last 18 months. Better activities, re-decoration and improved care staff training and qualified RGN's. There is now more stability in the management structure following a period of high turnover. My mother is receiving a very good standard of care in a safe and secure environment.

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Review from P L (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience

My mum has had poor health for over three years due to several illnesses. I took voluntary redundancy to become my mum's carer. After a diagnosis of incurable lung cancer, mum made the decision to go into residential care. St Georges was recommended by a friend. The care that mum receives, staff, food

etc is absolutely brilliant. My brother and I couldn't be more pleased.
Congratulations to all at St Georges Care Home you are fantastic.

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Review from S N (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience

We have had an excellent experience at St George Care Centre in St. George, Bristol. My mother has been treated with the utmost kindness, cheerfulness, patience and love. I have been informed immediately of any events and experienced much kindness and compassion from all the staff. Would not hesitate

to recommend the home to anyone.

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Review from Rachel H (Granddaughter of Resident) published on 27 August 2015
Submitted via Postal Card • Report

Overall Experience

We have found St George's to be very good indeed. The staff generally are very caring and kind. We had initial concerns over noise from other patients and nan saying no one bothered with her but they soon all settled down. The staff work extremely hard and always have a minute to talk to nan. She now

responds to them much better. We have sometimes had concern that she doesn't have all her medication but that may be nan refusing.

Reply from Maggie Spooner, Home Manager at St Georges Care Home

Thank you very much for your review, we really appreciate your feedback. The monitoring and dispensing of medication is taken extremely seriously at St George Care Home. We work in very close partnership with our residents GPs and ensure our residents health and wellbeing is of the utmost priority. We always welcome the opportunity to improve our working practices, and hope you will continue to share your thoughts with us in the home in future.

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Review from Georgina S (Granddaughter of Resident) published on 21 July 2015
Submitted via Postal Card • Report

Overall Experience

My Nan arrived here about 7 weeks ago. She is very very happy here and our family are very pleased and happy with all the team here. How they treat and talk to her in such a caring way. It's lovely to know she is being looked after in such a lovely way when we're not here. We were very apprehensive

about the decision but both my Nan and my family are so pleased with how it's working out. Thank you to all the lovely staff!

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Review from Chris C (Husband of Resident) published on 20 July 2015
Submitted via Postal Card • Report

Overall Experience

My wife came in for a respite period as I had become unwell, I cannot praise the staff enough, they were compassionate and caring.

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St Georges Care Home

Care Provided by St Georges Care Home

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Funding & Fees Guide for St Georges Care Home

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