Hartcliffe Nursing Home

15 Murford Avenue, Hartcliffe, Bristol BS13 9JS
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9.6 86 Reviews
  • Hartcliffe Nursing Home, Bristol
Hartcliffe care home in Bristol provides exceptional residential nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Recently renovated and operated by the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.

Hartcliffe embodies a strong community focus, offering a place where both residents and day centre members can connect, engage, and thrive. The passionate care team understands that well-being is unique to each individual, which is why the home provides a variety of opportunities for personal growth and fulfilment. Residents are encouraged to pursue meaningful relationships, develop new skills, and explore creative interests through an array of enriching activities. From creative pursuits and social gatherings to outings around the community, Hartcliffe supports each resident in living a full, engaged, and satisfying life.

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Care Provided by Hartcliffe Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sara Cryer (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hartcliffe Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,431 – £1,641
  • (these prices are only a guideline, please contact Hartcliffe Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Hartcliffe Nursing Home Reviews (86)

Total of 86, showing 1-20
9.6

Hartcliffe Nursing Home has a Review Score of 9.6 (9.578) out of 10, based on 30 reviews in the last 2 years. Over all time Hartcliffe Nursing Home has 86 reviews.

Overall Experience

  • 72
  • 12
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Date Published

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Review from P M (Stepdaughter of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my step-dad became a resident of this care home. We are extremely pleased with the standard of care he has been receiving.
We are always greeted by happy staff who are always willing to help.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your kind review. Your feedback is very important to us. Our aim is to be the best we can be and ensure all residents, families and friends feel at home and part of the Hartcliffe family. I will be sure to share this with the team.


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Review from M R (Wife of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartcliffe Nursing Home is the most pleasant, nicest home I looked at. My husband felt at home straight away. The staff are outstanding in efficiency and pleasant. Nothing is too much trouble for them. Management explain everything they do and I don't mind repeating it. I would recommend anyone to live
in Hartcliffe Nursing Home.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you so much for your lovely review. Such kind words. It's always appreciated when residents, families and friends take the time to review the home. I'm pleased that your experience has been so positive. I will be sure to share your review with the team, whom I know will be very touched too.


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Review from C J (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm amazed that this care home is not over subscribed. Communication is key and I've been proved to having made the right choice for my mother. Everyday, twice a day, 7 days a week there are activities for residents to participate in if they want to. Staff are friendly, caring and are proud to work
here. The residents are happy and have regular meetings to voice opinions. Their doors are open as proved in a recent BBQ and music event where residents were joined by family.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely review. As a team we strive to be the best we can be to ensure all the residents feel 'at home', listened too and in control of their lives. We appreciate, and acknowledge the anxiety created by living in a shared environment with people you are yet to get to know. Feedback, such as yours endorses our efforts. I will be sure to share your lovely comments with the team.


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Review from B H (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank Hartcliffe Nursing Home for the fantastic care they give to my mum. Such a lovely nursing home, really friendly and such a warm and caring atmosphere. The staff work really hard and nothing too much trouble. Food lovely, would highly recommend this nursing home.

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Review from S H (Daughter of Resident) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum who is 93 sadly needed to leave her flat where she had lived independently for 40 years to move into a nursing home. We were worried about how her reaction would be to this after always stating that she would not like this to happen. But we found this home and it certainly changed her mind, Mum
has been there 3 weeks now and loves everything about it. The staff are all lovely, the place is spotlessly clean and the food is excellent. Thank you all for Mum's care she is receiving.

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Review from J J (Resident) assisted by family/friend published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never wanted to go into a nursing home before but after no longer able to cope on my own I knew that this would be my only option. I am so happy now that I gave it a chance because I love everything about the place. The staff is lovely, the home is spotlessly clean and the food is nice. I never
thought that I would join in with activities as it was not my thing but I am even enjoying being apart of them now.

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Review from D W (Daughter-in-law of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm friendly environment. The carers are very helpful and residents seem happy. The home provides lots of things to do - bingo, crafts, hand ball (balloon). the food is varied and diets catered for with a choice of menu. My mother-in-law has been here for 18 months and has been extremely well-looked
after. The staff provide personal care and attention and she seems very fond of them.

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Review from D H (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot say enough about the nursing home. My mother is very happy here - care and support 100%.

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Review from P M (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are very happy with the care of our mum. All the staff are so friendly and caring with all they do for our mum. The staff always have the time to stop and chat with her and she enjoys their chats with her. She loves having her hair done at the hairdressers and the lounge. When the weather
is better they will be able to take her into the garden which she loves to do.

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Review from J S (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There appears to be a lack of carers, certainly never enough hands. In the main, staff are friendly and warm there is a 'family atmosphere'. Activities are mixed, some great live music and fun games, sometimes they lack lustre depending on who is running them. My family and I are very 'hands-on in the
care of mum. Sometimes this has been a necessity due to know one being about.

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Review from Tina C (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All I have to say is good positive things about Hartcliffe Nursing Home.
Always dreaded the day when Dad would have to go into care. When the time came, the home made the transition very smooth and very easy.
Dad settled really well and although this was just for a couple of weeks respite, he decided
he wanted to stay.
This made it very easy for the family as Dad took it out of our hands.
Everyone from every department of this home is so friendly and now a few months on it feels like we have an extended family.
We can’t thank them enough for agreeing to take Dad and for all the care he receives. We hope this is where he will stay till the end of his days.

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Review from S S (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my dad went into this nursing home, we were really worried as he always said he did not want to go into a nursing or care home. His dementia and cancer were at a stage, that myself and my sister could not do anymore at home. It was getting harder and harder, we had been doing this for 3 years.
On arrival they made us feel so welcome and it was as if we knew everyone straight away. This home is very caring the staff are all very hard working and most of them always have a lovely smile. My dad is very comfortable and he absolutely loves it here. I would recommend this Nursing Home to anybody who is looking for help or even rest bite care, as Dad did start off with two weeks respite, then did not want to go home.

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Review from Beverley D (Friend of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never been in such a lovely care home. The person I visit on a regular basis, cared for her for 31 years before she came into the care home. Never seen her so happy, there is just not one bad thing I could say about the home. Very caring and friendly staff.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for such a lovely feedback. It means a lot to us to hear that we are making such a positive impact on the lives of our residents. I will make sure to share this feedback with the rest of the team.


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Review from K A (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is generally very happy here from my point of view more attention to be paid to her personal needs. it would be nice if residents were regularly asked if there's anything needed to be done for example helped with undressing or a trip to the toilet etc.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your feedback and it is nice to know that your mum is happy here as she is loved by all. We welcome all feedback as this helps us to continually improve the service we provide, and should you wish to talk to us about any of the points raised, our door is always open.


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Review from Paul C (Son of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to the home for end-of-life care, which proved to be just one week. During that week Mum told us how pleased she was with her room and how kind her nurses and carers were, both day and night. She was kept clean and tidy throughout her short stay. The whole process of fast-tracking her admission
was dealt with very efficiently.
The family felt well-supported during this time and was kept informed about what was happening. The staff were sensitive and caring towards the family following her death.
The home manager and admin staff were also very helpful, informative and supportive.

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Review from L F (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be always helpful when talking to my mum. She has found the staff also helpful the games and activities are quite good.

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Review from Kim F (Daughter-in-law of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law has taken a while to settle. A couple of small issues at the beginning but all ok now. The home is very nice and clean. The rooms are all spotlessly clean. Plenty of activities for residents. Food is lovely and always friendly staff. Residents are treated well and always seem to be enjoying
themselves in the communal room. The staff have been absolutely wonderful with my mother-in-law.

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Review from L J (Wife of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a horrendous week of respite at another local care home. I couldn't believe my good fortune whenmy husband was placed at Hartcliffe Nursing Home. Every single member of staff are part of a caring and loving family who go out of their way to cater for the residents' needs. The food and choices
are of a hotel standard which forms a big part of some residents' daily routine. It is such a big comfort to know that my husband is being careful in such a lovely environment and so much better than he would be if he was at home with me.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you so much for your lovely comments. We do try to create a home from home, family feeling. We understand what a scary time it can be for the person joining us and for their nearest a dearest. I will be certain to share your kind words with the team. Once again, thank you.


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Review from J H (Son of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my father receives is of a high standard. My mother was no longer able to provide him with the level of care he needed at home. Seeing how he is spoken to and treated, I have no concerns and I am grateful for everything that is done for him. Thank you.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your kind words. It’s a pleasure to support your father, such a nice gentleman. I will be sure to share your review with the team.


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Review from Ann T (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff are fantastic. My dad seems really happy here and he really likes the people here.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely feedback. It's really important to us, as a team, to know how well are doing and where we can do better. I will be sure to share your kind words with the team.


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Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for Hartcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.578 for Hartcliffe Nursing Home is calculated as follows: ( (251 Excellents x 5) + (76 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (11 Very Poors x 1) ) ÷ 351 Ratings = 4.578

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartcliffe Nursing Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (0)

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Frequently Asked Questions about Hartcliffe Nursing Home

What types of Care is Hartcliffe Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hartcliffe Nursing Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Hartcliffe Nursing Home have?

There are 65 Single Rooms.

What are the Facilities & Services at Hartcliffe Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hartcliffe Nursing Home to the centre of Bristol?

3.2 mile(s) as the crow flies, distance by road may be significantly further.