Review from Jackie D (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience

I always leave knowing my dad is taken care of. I know he enjoys staying at Hartcliffe Nursing Home. Staff are always friendly whenever I visit my dad.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your kind words. It means a lot to us to know that you can see your dad is happy living at Hartcliffe and that you can leave with peace of mind. I will be certain to share your lovely comments with the team.

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Review from G T (Granddaughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience

My nan spent her last days at Hartcliffe Nursing Home. She was looked after so well, nothing was too much trouble. They looked after us too, always popping in and keeping us topped up with tea and sandwiches. A lovely home. I would recommend all day long.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Firstly, can I say we are all sorry for your loss. Your grandmother was a larger-than-life character and will be sorely missed here at Hartcliffe. It's always good to hear that you too felt cared for. I will be certain to share your kind comments with the team.

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Review from B F (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience

My mum moved to Hartcliffe Nursing Home after a prolonged stay in hospital due to deterioration in health. Mum made great progress after moving into the care home, her spirit is incredibly raised and again, we see a smile on her face. Staff are being very supportive to both Mum and family and we can

just appraise their hard work and commitment given to us. We are very happy with the service that the home provides.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you very much for your lovely review of Hartcliffe. It's so fabulous when we can see that a member of the home finds a new lease of life, particularly when they have been through so much. I will be sure to pass your comments on to the team.

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Review from R H (Wife of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience

The care my husband receives is excellent, better than I could do, I tried but could not do what all the staff do. I am most grateful, thank you.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your very kind and generous comments. We are happy that we are able to help and it’s always a pleasure to see you on your daily visits. I will ensure I share your comments with the team.

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Review from M M (Mother of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience

find it a pleasure coming to visit here. Everyone's very pleasant to see and talk to. Everyone is helpful. Nothing too much trouble. I could not ask for anything else.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you so much for your lovely comments. We really value the feedback and will always aim to implement any changes that improve the service we provide. I will ensure this is shared with the entire team, of whom I know will be thrilled.

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Review from David B (Son of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience

General levels of care seem very food, and staff levels appear sufficient for the number of residents. Engagement and activities are well supported.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely comments. Your feedback is important to us and enables us to continuously strive to improve the service we provide.
I will be sure to share this with the team. I know they will all be very pleased. Once again, a huge thank you from myself and the team at Hartcliffe.

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Review from L P (Relative of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

Every time I went and saw my cousin at Hartcliffe Nursing Home I can see how warm it felt being there. The love and compassion of the carers are outstanding. My cousin is always smiling and giggling with other residents and staff members. I can always leave feeling that my cousin is well treated and

cared for how I would like her to be.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely comments and feedback. It is so important to us, to know that you can leave following your visit, with the peace of mind that your loved one is cared for, safe and happy. I will ensure I share this with the team.

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Review from K H (Grandson of Resident) published on 29 April 2023
Submitted via Website • Report

Overall Experience

My family member was a resident at this home, I have the upmost respect for all staff as they were so helpful and polite, I have not got a bad word to say about the home, if anyone is looking for a home for a family member this one is highly recommended, through such a hard time they have managed to

keep my smiling.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your valuable comments. It's always good to receive feedback and hear the views of family and friends. It is great to hear that you can see that our activities programme is developing. I know how important this is to your Mum and many other residents. I will be certain to pass on your feedback to the team.

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Review from R R (Friend of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience

Brilliant and very attentive staff at Hartcliffe Nursing Home. My friend was being looked after by a lovely young lady, and she made sure everything was done - nothing was too much effort for her; she even made a lovely cupper and offered a range of biscuits and cake. Lovely place, and it’s made to

feel very homely and warm.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

It was our absolute pleasure and privilege to have been able to support your friend, such a lovely lady. It's so important that the residents, and their friends and family feel welcome, and part of the Hartcliffe family. Thank you for your lovely comments. I’ll ensure I share this with the whole team.

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Review from Caroline C (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience

Found the level of basic care extremely poor and very disappointing resulting in removal and relocation to an alternative care home following 18 months of continued issues. We found lots of possessions were removed and not replaced or returned. Staff not attending pendant calls (3 times on 1 occasion)

not ideal for a resident at high risk of falling and limited mobility. Time-critical medication given late or just left on the table whilst residents are asleep. We found requests not being met and long periods of waiting when asking for help. Yesterday we arrived to find our relative soaked in urine and had been left in bed to have breakfast for 3 hours until we arrived at 10.15am. Very difficult organisation to deal with do not involve families with care details or updates (we found she had covid from someone visiting another resident). The senior management team is not proactive and seems to have very little interest in complaints. Withheld medication on departure resulting in further safeguarding issues.

Reply from Karen Stephens, Area Manager at Hartcliffe Nursing Home

We are sorry you feel this way about the care your loved one received as it is a different experience to other reviewers.

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Review from Faye T (Granddaughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience

There are no words I can use that would be good enough to describe this nursing home.
Choosing a nursing home for someone you love is such a huge decision, my only regret is that my Nan didn't go to Hartcliffe Nursing Home sooner! The staff go above and beyond all expectations. They treated my Nan

with such dignity and care which was really important to us, as my Nan had always been so independent.
The staff became like an extended family to us, they were kind, helpful, friendly and just amazing. After experiencing a nursing home before this one I can honestly say this one is just incredible.
The way we were treated when my Nan sadly passed made the painful experience so much more bearable and I will always be grateful for this.
I wouldn't hesitate to choose this place over and over. I could go on and on with nothing but praise.
Thank you all so much for everything you do, and did for us and all the other residents and families. I would recommend this home to anyone.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your kind words. Staff at Hartcliffe pride ourselves on delivering personalised care tailored to each of our residents, so they can live as comfortably as they can and feel like at home and part of a family while they stay with us. We were deeply saddened by the loss of your loved one.

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Review from John S (Friend of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience

All staff are very caring and compassionate about their job. All the staff are very friendly and willing to help.
Atmosphere in home is very positive, food is delicious and very well presented.
We are very happy with service of Hartcliffe Nursing Home.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you so much for your lovely comments. We constantly strive to provide the best care we can for all of the residents and feedback such as yours is inspiring and tells us we are going some way in providing a friendly, caring, and homely environment. I'm so pleased yours, and your loved one's experience has been so positive.

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Review from P B (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience

The home is very good. Look after Mother very well. Rooms are clean, food and activities very good. The staff are spot on.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review, it’s always good to read positive reviews about the home and the staff, I will share your review with the staff who welcome such lovely feedback.

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Review from J S (Son of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience

My father was admitted for end of life care. Although her was only there for a fortnight, he was well looked after and cared for with dignity. Each time we visited, we had to undergo a Covid test and complete a contact form. Although my father didn't partake in the activities prompted by the home, it

was clearly enjoyed by the other residents, and therefore, created a happy atmosphere in which to live. I would like to thank again all involved in his care.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for a lovely review. It’s good to read that your father was well looked after by our team. I will share your review with the staff, who will welcome positive comments.

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Review from Graham A (Son of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience

Extremely satisfied with the care provided for our mother; all her needs are being met.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely review; I will share this with the team, where all positive reviews are very much appreciated.

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Review from P S (Son of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience

My dad is happy with the care service and joins in activities. "It isn't a bad place really."

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you so much for this lovely review, it's lovely to see Dad active in the garden and joining in with activities – always laughing and joking. I will feedback to the team.

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Review from Ann T (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

The fact that my mother is smiling and seemingly happy when I visit makes me feel that she is safe and happy. I need this since I cannot visit her often. However, it would be useful if the key worker rang me to update me about anything she may need. I don't ring as I know people are very busy so better

communication would help. Thanks.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Many thanks for your lovely review. I have discussed this with the keyworker involved, who will keep you updated with anything your mother may need. Thanks for your continued support.

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Review from Steve H (Son of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience

The care my mother is receiving is excellent, the staff treat her great, she is very well looked after.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you so much for your recommendation. We are very pleased that you feel your Mother is happy and well cared for here. I will ensure that the staff receive your praise. Thank you so much.

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Review from Tara K (Granddaughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience

I'm very happy with the care my nan is receiving, she is very well looked after and is very happy here, the staff are great and look after her very well.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to send in this review. We are so pleased that your Nan is happy here. I will share your lovely comments with the team who will really appreciate your feedback. Thanks again.

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Review from Lynda F (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience

The care my father received moving into the home was excellent.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Many thanks for your kind words. We always try our best when welcoming new residents and your father was such a lovely man. I will pass on the lovely feedback to the team and please do stay in touch.

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Hartcliffe Nursing Home

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