Review from C B (Son of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience

As mum was at end of life care I was able to visit her despite the Covid restrictions. I was always treated with great respect and was given any information I required. Mum was treated with great care and was well looked after.

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Review from Michael S (Husband of Resident) published on 1 February 2021
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Overall Experience

We have had excellent help for my wife and the family through this difficult time.

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Review from Peggiann C (Sister of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience

My sister became a resident in Hartcliffe in April, but because of lockdown, I only got to visit her in August. She seemed very happy, and when speaking on the phone with her, she always tells me how kind everyone is to her. She says she enjoys the food and has made friends. I have been able to see

her three more times now, and she looks very relaxed. Both managers and the staff I have had dealings with have always been most helpful, and nothing is too much trouble for them. So, thank you all.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Many thanks for your review. It has been a very difficult year for residents and their loved ones. We will continue to support in the best way we can. Thank you for your lovely comments, which I will share with the team.

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Review from Sue F (Niece of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience

I just wanted to say a huge thanks to all the staff who looked after my aunty. The nurses gave her exceptional care in this difficult time of covid, keeping me informed and giving hope, the carers looked after her, and I know at times this was very difficult, but I felt with their care I was able to

feel relaxed, sadly she died on 29/11/20, but the care she received was the best, I can't fault it. Hopefully, this will give other people peace of mind, if looking for a care home for their relatives. Hopefully, in the coming year, I may be able to give back in some way. Many thanks.

Reply from Kelly Irwin, Administration Manager at Hartcliffe Nursing Home

Thank you for your incredibly kind words, it was a pleasure to look after your aunty; she made us all smile. I will share this lovely review with the team, who will feel very proud. Please feel free to contact us if you need us for anything.

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Review from Carol B (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience

Highly recommended by friends, we were not disappointed. Mum received the best care we could have hoped for in her short stay. The whole team and place absolutely lovely.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

What a fabulous review. Many thanks for taking the time to complete this; it means so much to the staff team. It was a pleasure to support your Mum.

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Review from S W (Son of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience

I find that my father could not be treated any better. Very caring staff, well looked after, can't find any fault with anything at this home. As soon as was able, garden visits were arranged.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Many thanks for this lovely review. During these strange times, it is very uplifting for the staff to receive such praise. We look forward to welcoming you back into the home as soon as we are able.

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Review from M F (Sister of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience

My brother was cared for at Harcliffe Nursing Home. He was extremely happy here and received excellent care and attention. He enjoyed the breakfast, always saying how nice it was.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Many thanks for your lovely review. We are so pleased that he was happy here and that the care provided was excellent. I will share this with the staff team who will feel very proud of this. Thank you for taking the time to share your experience of Hartcliffe Nursing Home.

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Review from Wendy W (Daughter of Resident) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience

When my sister and I walked into Hartcliffe Nursing Home and was shown around by a member of the team, we knew straight away what a caring, friendly place it was. There were music and activities going on all around and the staff that we met were friendly and welcoming to us. Mum was only there a short

time but the outstanding care that she received from all nurses and care staff to the whole team of employees showed her so much compassion and love until she sadly passed away. We as a family would like to say a heartfelt thank you and God bless you all. Stay safe at these very hard times.

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Review from Angela R (Daughter of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience

I don't think we could have found better care for mum for the last few years of her life. Very friendly helpful staff in so many ways and we know Mum was comfortable as she would always smile when any members of staff came into her room while we were with her. Mum didn't eat much but always enjoyed

those homemade cakes as we did. We will miss Mum so much and all the staff at Hartcliffe Nursing Home.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Many thanks for your lovely review. The staff would also like to thank you for your comments which mean so much. Please call in anytime for a chat, we would love to see you as you have become part of the family.

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Review from C C (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience

My mum moved into Hartcliffe Nursing Home in May 2019, and the lovely, warm welcome she received by all the carers and staff, was second to none, she loved it there. Sadly she passed away on 21/12/2019. She was always treated with care and respect and was much appreciated by all her family, and we can't

thank them all enough.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Many thanks for your lovely review. I have passed on your comments to the staff team who are touched by your kind words. We always feel very privileged supporting others and we endeavour to provide the best possible care. We shall miss seeing you; please feel free to pop in anytime.

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Review from N B (Daughter-in-law of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience

The nurses and carers are excellent, they are so friendly and helpful to my mother-in-law, who did not want to go into a nursing home, but we would not even be able to drag her out of there now, she loves it and is very settled. It is December and the decorations put up are amazing, the manager emphasised

how important it is to make the residents happy.
Food and cleanliness also excellent, the family can feel confident and happy Mum is in the right place. Excellent.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you so much for your lovely review. I will pass on your comments to the team and they will be thrilled. We endeavour to provide a relaxed home from home environment and Christmas is a time for sharing with our loved ones.

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Review from G T (Niece of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience

The care my aunt has received at this nursing home has been excellent. The staff are so friendly and always eager to help and sort out any problems that we may have. There is always a very good choice of food at mealtimes and plenty of varied activities going on for the residents to enjoy. All in all,

I cannot fault this care home. Excellent!

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you so much for taking the time to provide us with this feedback. The staff take great pride in their work and will be so pleased to hear your comments. I will share your review with the team and we will continue to provide engaging activities.

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Review from L B (Son of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience

The staff are brilliant, always have time for my mother and always do as she asks. Nothing is too much trouble.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review on Hartcliffe Nursing Home. It's always good to read that the staff are brilliant and that they always have time for your mother. You have rated us overall excellent and you would recommend us to others. I will share your comments with all the staff where positive comments are always welcomed.

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Review from A M (Son of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience

My mum was here for a short time but the care was so good. Lovely staff, nothing too much trouble. Thank you all so much.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review; it's lovely to read that you felt the care was good and the staff are lovely and nothing is too much trouble. You have rated us Excellent in all areas and you would recommend us. I will share your review with all the staff. I know they will really appreciate it and will maintain staff morale.

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Review from Patricia D (Friend of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

The standard of care is excellent. The manager is always available to answer any queries you might have. The atmosphere is always welcoming and the staff are always helpful.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to write a review for Hartcliffe. The overall standard you have rated us is excellent, including the care. It is always good to share such positive comments with all the staff, where these are very welcomed.

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Review from A C (Nephew of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

Looked after my auntie really well. Good food, nice carers and nurses. Clean home. Management really helpful.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your positive review. It’s lovely to read that you speak highly of the carers, nurses and management and good food. I will share your review with all the staff where this will be very welcomed.

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Review from Steve H (Son of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience

The care and attention that my mother received was excellent.
Although she was only resident for a few days it really felt like home.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review of Hartcliffe. I’m glad you felt it was like home for the few days Mum was here. You have rated us excellent overall and the care and attention your Mum received was excellent. I will share you review with the staff who always appreciate lovely comments.

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Review from Alison T (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience

Brilliant staff. Could not fault them.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent feedback on Hartcliffe. "Brilliant staff" - they will be very happy to hear that is what you have said about them. I can see that you have rated us excellent in all areas and would recommend us. I will ensure that I will share your feedback with all the staff where I know it will be very much appreciated.

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Review from Tanya T (Daughter of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience

Absolutely excellent, could not have asked for better care. They not only looked after my dad with great care, but they also made sure my mum, who stayed with dad for two nights until he passed away, was ok and asked if she needed any food or drink. Excellent service, thank you.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your review. Absolutely excellent and overall excellent is lovely to read. It is a very sad time when your loved one is end of life, so it’s as important to us to be able to offer the support to the family, and for those last days for your mum and dad to be together. I will share your review with all the staff who will welcome such lovely comments.

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Review from Colin R (Brother of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience

Throughout my brother's stay at MHA our experience has been nothing but much greater than the best from personal hygiene, to friendship, food and overall care. Staff are fantastic, not only to residents but their families. Nothing is too much trouble for them. In fact, we believe they do far more than

their role of carers require and we would like to say a big thank you to all at MHS Hartcliffe. You are all wonderful.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely review on Hartcliffe. Your comments about the care, food, friendship and the staff are very touching and you have rated excellent in all areas. It was a pleasure to care for your brother and he will be missed. I will share your comments with all the staff where such lovely words will be greatly appreciated.

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Hartcliffe Nursing Home

Care Provided by Hartcliffe Nursing Home

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Funding & Fees Guide for Hartcliffe Nursing Home

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