Review from Susan M (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience

My mother has only been a resident since 3rd January but she seems to be settling in well. All the staff seem caring and kind.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review for Hartcliffe, mum is settling in very well and getting to know the staff. It's good to read that after only a short time of mum being here, that you have rated us good and the staff and management as excellent. It's always good to know that you would recommend us to others. I will share your review with all the staff who will welcome such positive comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare W (Daughter of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience

My mum has vascular dementia and Alzheimer’s and the care she has received goes way beyond what we expected. She is looked after extremely well and the place feels more like home than a nursing home. The staff are fantastic and nothing is too much trouble. Wish I could move in with her!! The home is

extremely clean and mum is always looking clean and tidy.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your positive review. It's lovely to read the comments that you have written about the staff and how well your Mum is looked after. You have rated us excellent in all areas which is fantastic to read and sums up Hatcliffe nicely. I will share your review with all the staff and your review will be greatly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mervyn E (Partner of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience

Hartcliffe Nursing Home is brilliant in all respects; care, cleanliness, food, accommodation. Staff are polite and sociable and helpful. No complaints whatsoever.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely review. It's wonderful to read that you have rated Hartcliffe Excellent in all areas and how brilliant we are. I will ensure that your review is shared with all the team where such positive feedback is always welcomed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Granddaughter of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience

The care provided for my grandfather was second to none. The manager and her staff team went above and beyond to provide excellent care from start to finish. Forever grateful to you all.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to send such a lovely review, too see that you have rated us Excellent in all areas show us what you thought of Hartcliffe. It's good to read that the care provided to your Grandfather was second to none. I will share your review with the staff where lovely comments are welcomed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan P (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience

I find that the home is run very well by competent management and staff. Everybody works well together as a team. They are all very friendly and go out of their way to help my mother. The quality of care is outstanding. The home is very clean and tidy and the food is of excellent quality. The home runs

daily entertainment and activities which my mother enjoys very much. My mother was very apprehensive about going into the home but has settled in quite easily.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review that you have kindly taken the time to write. You have rated the home Excellent in all areas and it's good to read that the team work together and go that extra mile to help you as well as provide outstanding care to your relative. I will ensure that I share your comments with the team at Hartcliffe where such positive and lovely comments are very welcomed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ken J (Son of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience

Every aspect of my mum's care was brilliant.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to give us your comments about the care your Mum received, and that you have rated us Excellent in all areas is always good to read. I will share this with the staff where such positive comments mean a lot to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Sister of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience

The room was pleasant, clean and bright.
All the staff looked after my sister in her last days with care and kindness and thank you for that.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review. It’s never easy to lose a loved one, it is lovely to read that the staff showed your Sister care and kindness in her last days. I will ensure that your review will be shared with the team. I would like to thank you for rating us Excellent in all areas.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been in Hartcliffe Nursing Home for 11 years. Very happy with the way carers care and look after my Mum, she is happy and well cared for. All her needs are met well, that's why she has reached 95 years. They are like a little family to me.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

How lovely to read your positive comments about the care your Mum receives and that all her needs are met. Thank you for sending this in. I will be sharing this feedback with the staff where comments are always appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol P (Daughter-in-law of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience

I was very pleased with the way the staff respected and treated my father-in-law with dignity in his final days at Hartcliffe Nursing Home. The staff have supported me as I make arrangements for my father-in-law's funeral in the days following his death.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to give such positive feedback which the staff team at Hartcliffe will really appreciate. We do understand that this must have been a difficult time for you and your family, so to see that our team have made it just a little easier is testament to all their hard work and dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill P (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience

My mum went in for respite after losing my Dad of 67 years. After 4 weeks respite, Mum wanted to stay permanently. During December, Mum became ill and was rushed to hospital. During this busy, sad time, everyone at the home was amazing. It's just like home.

Sadly Mum came back from hospital and a

few days later she passed away. Everyone was fantastic, not only looking after her but also us as a family.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to send in such positive feedback regarding our service at Hartcliffe. We appreciate that this must have been a difficult time for you and your family so it was delightful to know that you feel the staff team were able to support you to the extent that you would recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K W (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience

My father was transferred from a nursing home in London to Hartcliff Nursing Home at the beginning of August. The home is very caring, the staff friendly and approachable and the open door policy means that management and staff are available to answer queries as they arise. My father has settled well

and as I visit him most days, I have first-hand experience of the good care he is receiving from everyone involved in his personal and nursing needs.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to send in your comments. We value all feedback and it is delightful to see that your Father has settled well into Hartcliffe, following his transfer from another home. We know how worrying it can be when you place the care of a loved in others hands, so it is gratifying to see that you feel that your Father is in safe hands under the care of the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H H (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience

I have noticed the morale is so much better in the home. The food has been so much better. The new manager has listened to us and things are being sorted. I love this new team and the new ideas. Mum is much happier too. This home is her home and I am happy to know she feels the same way. She enjoys

all the activities and she loves all the staff. She cares about them as much as they care about her. I only have one negative and that's to make sure she drinks plenty of fluids otherwise all I can say is top marks.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to give such constructive feedback regarding the service your Mother receives at Hartcliffe Nursing Home. We are delighted to see that the new senior management team have really made such a positive impression. Your comments will be given to the team so that they can continue to build on the feedback and discuss with you any improvements which may be needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael W (Son-in-law of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience

It's the best home for care and every think that goes with it. My Mother-in-law only wanted to come to this one.
I will tell all about your home.

Reply from Raji Sunil, Home Manager at Hartcliffe Nursing Home

It will be such pleasure for the staff when they see they positive comments you have felt able to give regarding the care and support at this home. Thank you for taking the team to give the team such praise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience

I know as soon as walked into Hartcliffe that this was where I wanted my mother to be. It was welcoming, clean and staffed by friendly and efficient people. Mum has been exceptionally well looked after - not only her nursing needs but also her well being. The staff go out of their way to say hello and

routinely check if she is okay. I have also built up a great relationship with the staff I have contact with.

Reply from Raji Sunil, Home Manager at Hartcliffe Nursing Home

It was delightful to see such positive comments about your experience of our home in Hartcliffe. We know how important first impressions can be and to know that yours was excellent and that this followed through to the care and support for your loved one is truly what you would have hoped for and will mean so much to the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from SM (Son of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience

My father was moved to Hartcliffe Nursing Home after a short spell in hospital. His dementia was really trying for the staff but they stuck with it and his care was second to none. They were so caring and the home had a lovely warm and caring feeling to it. I can't say enough about them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Nephew of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience

My uncle has been in Hartcliffe Nursing Home for two years and we have had no call to complain about anything. The staff are very good from the management to the care workers. I have been informed of any change in his health, even if it was minor. He was in care for three years previously and we had

no notification of anything. We are very pleased with his care in every way and the cost is 'cheaper'.

Reply from Raji Sunil, Home Manager at Hartcliffe Nursing Home

Thank you for your feedback which is of great value to us at Hartcliffe. As a charity, we are always mindful that we should strive to provide a fair price for care, so if was pleasing to see that you feel we have been able to provide an excellent service and remain competitive without compromising our level of care and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert B (Power of Attorney of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience

My wife and I have had 5 years evidence of visiting Hartcliffe Nursing Home. We have always been greeted and treated as friends which reflect on the entire home.

Reply from Raji Sunil, Home Manager at Hartcliffe Nursing Home

Thank you for your positive comments regarding our home at Hartcliffe. It was so pleasing to see that the staff team have made you feel so welcome each time you visit and that you feel so able to recommend our service to others. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ken S (Son of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience

Mum has now been here for just short of 2 years. I have regular contact with all the care team and can only say what an excellent service the home and team provide. I would recommend the home to anybody. My father in law has recently gone into another home as we could not get him in here. (Gutted).

I have nothing but praise for all the staff and support they give mum.

Reply from Raji Sunil, Home Manager at Hartcliffe Nursing Home

Thank you for spending the time to give the staff and service at Hartcliffe such positive feedback regarding the care of your Mother over the last 2 years. We are sorry we have not been able to accommodate your other relative as yet. To wish for the Home to extend its service to another loved one is the best recommendation we could receive and we will assure that the team are made aware of your experience at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth S (Daughter of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience

Mum is bed bound and went into the home in 2013 after a six-month stay in the hospital. They have the staff and equipment to make her life easy. She enjoys family visits but Inky, the PAT dog gets the most and biggest smiles. The family has peace of mind that Mum is being well looked after and is safe.

Reply from Raji Sunil, Home Manager at Hartcliffe Nursing Home

It was delightful to read such positive comments regarding the experience you and your mother are having at Hartcliffe. We will ensure that the staff are made aware, especially giving an extra pat to Inky our wonderful PAT dog, we do know how much pleasure his visits can bring. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie R (Wife of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience

My husband thinks the home is brilliant and he is very happy here. I spend nearly every day with him and the staff are lovely towards me as well. He feels he is treated with respect and dignity at all times. He enjoys the interaction he has with the staff. I am very thankful he is at Hartcliffe Nursing

Home.

Reply from Raji Sunil, Home Manager at Hartcliffe Nursing Home

Thank you for your positive feedback. It was delightful to see that staff and the home left you with a lasting impression of excellent care for your father. We will ensure the manager and the team receive your comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Hartcliffe Nursing Home

Care Provided by Hartcliffe Nursing Home

Good to Know

Funding & Fees Guide for Hartcliffe Nursing Home

Facilities