What types of Care is John Wills House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does John Wills House provide?

Physiotherapy, Sheltered Housing & Own GP if required are other types of care provided.

What are the Facilities & Services at John Wills House?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is John Wills House to the centre of Bristol?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

John Wills House care home, Jessop Crescent, Westbury Fields, Westbury on Trym, Bristol BS10 6TU

Review from June K (Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience

Excellent carers lovely rooms food could have more variety activities very good and entertainment very good.

Reply from Wendy Leaman, Care Home Manager at John Wills House

It is wonderful to hear you found our carers excellent and enjoyed the wide variety of activities and entertainment we have take place at John Wills House. I will pass your kind words onto the team. We will also take on board your feedback about the food and appreciate you letting us know.

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Review from Lesley G (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience

From Christmas Eve to February 24th 2025 my Father was a resident at John Wills House Nursing Home. Up until his death he received the most excellent quality of care in every way and from every staff member. Whether it be receptionist, cleaner, meals technicians, nurses, carers managers. They all took

the time to do their best to make sure my father died with dignity and free from pain. Staff were not only supportive with my Dad but also us as a family already grieving the loss of our mother.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Please accept our deepest sympathies for your loss. It was a privilege to care for your father, and we are pleased to hear that you found everyone in John Wills House supportive and caring. Thank you for taking the time to leave us a review during this difficult time, we really appreciate it, and I will pass your lovely words onto the team.

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Review from Debbie J (Sister of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience

My sister died very peacefully at John Wills House. She had been transferred from hospital to Beeches 1 wing of John Wills House a few months before, for end of life care. During her time at John Wills House, she received the utmost care and kindness. I have total admiration for both the nursing and

care staff - for their expertise and dedication and also for the way they maintained a cheerful homely atmosphere for the residents. They treated my sister like a special person and I could see that they gave the same attention to each resident on the wing. Certain staff stand out particularly for me but we've been asked not to give names. Overall the whole atmosphere on Beeches 1, in very difficult circumstances, was so positive and welcoming for both my sister and myself and her family. I'd like to mention the cafe staff too who were also very kind. The best comment about Beeches 1 came from my sister who, terminally ill but now comfortable in her room, said that she was happy to be there.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Please accept our deepest sympathies for your loss, we really appreciate you taking the time to leave us such a glowing review in difficult times. It is wonderful to hear that your sister was happy with us, and that you all felt so welcome. Our fantastic team work hard to create a positive atmosphere for our residents and their families, even in difficult circumstances, and it is a pleasure to hear this being recognised along with the expert care they provide. It was a privilege to look after your sister, and I will pass your kind comments onto the team.

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Review from C T (Mother of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience

My son spent about five months in JWH. He had Motor Neuron Disease. When he arrived was mobile but needed support. His only complaint at that time was the delay in response to his bell. Also, MND progressed until he was totally dependent on carers. The MND IT team fitted a call button he could activate

with a small movement of his head if it was carefully positioned. The permanent staff managed his care well, but the agency staff did not seem to have the same understanding, and there were times when he was unable to call because the call button was inaccurately positioned, as he had problems until coughing and breathing also were potentially life-threatening. He died September 2nd.

Reply from Wendy Leaman, Care Home Manager at John Wills House at John Wills House

Thank you for sharing your experience during such a difficult time. We're deeply sorry for your loss. We're grateful that our permanent staff could support your son through his care, but we sincerely regret the challenges you mentioned with the call button positioning. Your feedback is invaluable, and we will work to ensure improvements in this area. Our thoughts are with you and your family, and we truly appreciate you taking the time to share this with us.

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Review from Keith B (Son of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience

Mum was made very welcome on arrival and settled in very quickly. She has had personal effects installed in her room and a bird feeder installed outside her patio doors. Her room is fitted with an overhead hoist and aerated mattress. This is in contrast to her previous nursing home where she stayed

for 4 weeks after discharge from hospital. She was kept in bed for 4 weeks never once sat in a chair. There was no overhead hoist and the mattress was not aerated. Whereas on arrival at John Wills she was sat in a chair and used a commode within 1/2 hour. I'm impressed with the nursing/carer/admin staff. Also the staffing levels seem to be higher compared with the previous nursing home. The food is also much better. Altogether a more positive experience.

Reply from Wendy Leaman, Care Home Manager at John Wills House

We are so pleased to hear you have had a positive experience moving your mum into John Wills House. We feel privileged to have her as a valued resident and glad she has settled in so quickly. Thank you so much for taking the time to leave us this lovely review, I will pass your kind words onto the team. We always strive to provide the best care possible, and it's rewarding to know that we've made a positive impact on your mum's experience.

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Review from S A (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience

The admission process to John Wills House and the welcome we received upon arrival was excellent. Everyone was extremely kind, caring and thoughtful throughout. My mother is receiving first-class care and she is very happy in her garden room with direct access to the garden.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to leave us this lovely review! We are delighted to hear you are happy with our first-class care and wonderful staff, and that your mum is enjoying her garden room. I will make sure to pass your kind comments on to the team.

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Review from Jill G (Respite Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience

I came here for rehab following a hospital admission, I was met and welcomed in more than the way I was expected. Although I was not a resident I was treated with dignity and respect. The choice and the amount of meals to choose from had good variety and something for everyone's taste and diet requirements.

Daily activities were on offer or the option to remain in your room was respected. Everyone on the staff was extremely efficient and more than pleasant. They all without exception made my stay exceptionally good.

Reply from Wendy Leaman, Care Home Manager at John Wills House

It was a pleasure to have you stay with us for rehab following your hospital admission. We are so glad to hear that your stay exceeded your expectations and you felt respected by all our staff. I will make sure your lovely words are passed on to the team.

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Review from Malcolm W (Husband of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience

Although my wife sadly passed away in September I am welcome to visit John Wills whenever I like. I am warmly welcomed by the staff, be it carers, staff or management and have been offered the opportunity to volunteer in the future if I desire. Such is the friendly, welcoming caring nature of the staff.

Reply from Emily Pimm, Social Care Deputy Manager at John Wills House

We are so sorry for your loss, our thoughts are with you. We are pleased that you feel so welcome here at John Wills House and would of course be very happy if you wanted to take up the opportunity to volunteer here should you ever wish to in the future. We are very proud of all our staff and happy you have found everyone friendly and caring.

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Review from Deborah S (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience

We needed somewhere for Mum to go for a period of convalescence following hip surgery.
John Wills House was able to provide this care to a very high standard. Mum was treated with dignity and respect and given the level and support that Mum required.
We were very impressed by the support given by

the physiotherapy team. They gave Mum the necessary exercises to do along with lots of encouragement which has gone a long way to help with Mum's recovery.
The food was very of a very high standard which was an added bonus.
We did have a couple of minor concerns but these were addressed promptly.
Would not hesitate in recommending John Wills House in the future to anyone needing a friendly, safe, and responsive place for convalescence and rehabilitation.

Reply from Emily Pimm, Social Care Deputy Manager at John Wills House

Thank you for leaving such a great review for John Wills House, we really appreciate it! We are so happy to hear that you were happy with the care provided to your mum and that you feel she was treated with dignity and respect. We are also so glad to hear that the terapy team were able to support your mum in her recovery, and hope she is continuing to improve. We will pass your lovely comments on to the team. Wishing you and your family all the best.

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Review from M F (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience

Before my mother moved in for end of life care I was offered a tour of the place she would be staying. All staff were friendly, couldn't do enough and were very kind. My mother moved in on a Friday and passed away the following Wednesday. I met many staff all of which were able to give full nursing

or carer care of the highest standard. I was very impressed and relieved my mother had excellent end of life care. Thank you.

Reply from Emily Pimm, Social Care Deputy Manager at John Wills House

We are so sorry for your loss. Thank you for taking the time to leave this review. We are glad we were able to provide you with relief and reassurance that your mother was well cared for during such a difficult time. Your kind words will be passed on to the team.

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Review from Sylvie S (Respite Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience

In February/March 2023, I spent seven days at John Wills House. This followed a three-week stay in the hospital for bladder surgery.
At all times, I found the staff to be empathic, caring and mindful of my needs. They allowed me to do things at my own pace, with gentle encouragement along the way.

I would not hesitate to recommend John Wills House as a "halfway house" between hospital and home, and I feel I have benefited hugely from the care and support provided.
The CQC rating of "outstanding" is well deserved.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for your positive review of your seven-day stay at John Wills House. We are thrilled to hear that our staff provided empathic, caring, and mindful support during your recovery from bladder surgery. We hope you are continuing to recover well. Your kind comments will be passed on to our team.

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Review from M W (Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience

I was a resident for just over two months on discharge from hospital. On the whole staff were very friendly and helpful and it felt like a happy place. The food was very good and the environment lovely. This period coincided with a few residents contracting Covid which restricted some activities and

meals together but at other times these were very enjoyable. Staff were not always quick to respond to my calls for assistance as they seemed short-staffed at times. I had a couple of periods of confusion and at these times I felt staff were not as understanding as they could have been. I was often prepared for bed earlier than I would have chosen but on the whole everyone made my stay there quite pleasant at a difficult time for me.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to share your experience as a resident at John Wills House care home. We appreciate your feedback and are pleased to hear that, overall, you found our staff to be friendly and helpful, and that the atmosphere at the care home felt welcoming and pleasant. Your feedback is valuable to us, and we will use it to enhance our care and ensure a positive experience for all residents. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope you are well & wish you all the best.

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Review from Rosemary E (Sister of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

My sister has been cared for in John Wills House for seven years and recently passed away. For all the time she was there, I was impressed by every aspect of her care by every member of the staff. It was a lovely place for her to be, and she was very happy there.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for leaving a review for John Wills House. We are incredibly sorry for your loss and really appreciate you taking the time to review our care home during this difficult time. It was a pleasure to know your sister, and we are glad that she was happy here. She will certainly be missed. Your kind words will be passed on to our team.

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Review from E N (Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience

My stay in John Wills House has only been for three weeks between discharge from hospital and moving in to a new apartment, hence no access to my computer.
My stay has been very comfortable and the staff are very friendly, thoughtful and helpful. The food is excellent. The permanent staff are all

better than the agency staff (weekends, mainly) who limit themselves to bare essentials.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to leave a lovely review. We're glad to hear that your time at John Wills House has been pleasant and comfortable, and we wish you all the best in your new apartment!

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Review from Stephen B (Son of Resident) published on 19 September 2022
Submitted via Postal Card • Report

Overall Experience

Overall, the service is not currently as good as we would have hoped. John Wills House has a good reputation but seems to be having difficulty retaining staff at present, which is impacting on the quality of care provided.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for your feedback. Staff recruitment has proved challenging over the last few months, as it has for all industries.
As you may be aware, we have had a highly published local recruitment campaign over the last month. This has detailed the new care home structure and its benefits to residents and staff. We have had a very favourable response to this, and we have new staff joining us in the near future.
We hope that this reassures you. If you have any further concerns, please don't hesitate to give us a call.

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Review from M C (Son of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience

The environment that the staff create for Mum to live in is very good. Mum enjoys living in John Willis House and often shows how nice everyone is, she also enjoys the food.

Reply from Wendy Leaman, Care Home Manager at John Wills House

How lovely to hear that you’re pleased with the environment at John Wills House. As I’m sure you’re aware, our mantra is that the resident’s do not live in our place of work, we work in their home – and that is something we practice with pride day in, day out. We’re so glad she is happy here and it’s also great to know she loves the food! We will pass your kind words on to the team.

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Review from N M (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience

The staff could not have been any more helpful, kind and compassionate. Can not recommend more highly.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for the glowing review! Our team are so passionate about the work that they do, and it’s wonderful to hear just how appreciated it is and how much of a difference they make. I will be sure to pass this on to the team.

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Review from Sarah W (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience

Fantastic - can't give enough praise and thanks to everyone at The Orchards. The first two weeks were extremely challenging and stressful for everyone but the wonderful staff quickly learned what my father's triggers were and distracted him. He is now very happy and has many friends. He helps with the

gardening and takes part in all the activities. We are delighted.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for leaving such a wonderful review, Sarah. We understand how difficult those first few weeks can be and we are so happy that we have been able to make this transition even just a little bit easier. It is great to see how well he is settling in and his green fingers have definitely been appreciated! I will pass your review on to the team.

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Review from Karen H (Niece of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience

I have been very impressed by the excellent care my aunt has received since moving to John Wills House. The staff have provided her with a kind and caring home and she has settled in very happily the professional yet friendly manner of the whole team at John Wells make my visits to see my aunt a great

pleasure.

Reply from Wendy Leaman, Care Home Manager at John Wills House

We are so glad to hear that you are happy with the care being provided to your aunt, and it’s wonderful to see how well she has settled in – she has really become a part of the John Wills House family. Thank you for leaving such a lovely review, your kind words will be passed on to the team.

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Review from Brenda B (Resident) assisted by family/friend published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

All the staff have been so kind, caring, and considerate and they have gone out of their way to make me feel welcome and to look after me. I have met some really nice people here and I will miss them when I go home.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for your kind words, which I will share with the team. It has been our pleasure to help you during your stay with us!

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