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John Wills House has a Review Score of 9.5 (9.460) out of 10, based on 12 reviews in the last 2 years. Over all time John Wills House has 31 reviews.
Review from I D (Partner of Resident) published on 12 July 2021
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Reply from Wendy Leaman, Care Home Manager at John Wills House
Many thanks for taking the time to leave this lovely review, I will share this with the team!
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Review from Michael S (Friend of Resident) published on 8 July 2021
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Reply from Wendy Leaman, Care Home Manager at John Wills House
Thank you for taking your time in leaving such a lovely review, I will share your very kind words with the whole team.
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Review from Sally A (Daughter of Resident) published on 5 July 2021
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Reply from Wendy Leaman, Care Home Manager at John Wills House
Thank you for your feedback, it is most appreciated. I am sorry we have not met your expectations on this occasion. We will look into your comments about the technology issue and aim to rectify this moving forward.
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Review from S D (Nephew of Resident) published on 30 June 2021
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Reply from Wendy Leaman, Care Home Manager at John Wills House
Thank you for your kind words, which I will pass on to the whole team.
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Review from B E (Wife of Resident) published on 29 June 2021
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Reply from Wendy Leaman, Care Home Manager at John Wills House
Thank you for your lovely review, which I will share with the team. We are so happy your husband has settled into life at John Wills House!
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Review from Pam B (Daughter of Resident) published on 14 June 2021
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Reply from Wendy Leaman, Care Home Manager at John Wills House
Thank you for these very kind words which will be shared with the John Wills House family. We so appreciate all the kindness and support that relatives have shown to John Wills House during these difficult times.
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Review from Tracey H (Respite Resident) published on 6 February 2020
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Review from Gerda T (Resident) assisted by family/friend published on 25 October 2019
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Review from Malcolm B (Brother-in-law of Resident) published on 14 February 2019
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Review from Susan G (Daughter of Resident) published on 7 November 2018
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Review from Jill (Daughter of Resident) published on 10 February 2016
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Reply from Steven Webster, Marketing and Communications Manager at John Wills House
Thank you very much for your kind words, our teams at St Monica Trust work hard to give the best care.
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The Review Score of 9.5 (9.460) out of 10 for John Wills House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.710 for John Wills House is calculated as follows: ( (96 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.71
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.75 Points relating to the number of positive Reviews for John Wills House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 12 Positive Reviews ÷ 16 = 0.75
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jan 2020
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Job Title: General Manager
I have been working for the St Monica Trust for over 25 years. I have been the Care Home Manager at John Wills House since August 2013.
My passion is to provide a home for our residents where they can enjoy later living and remain a part of the community. We have the ethos that John Wills House is a family and everyone in the family has a say in how the family home operates.
‘Our residents do not live in our workplace; we work in their homes’
Job Title: Clinical Deputy Manager
I have worked at John Wills House for over 16 years, starting as a registered nurse and currently as a deputy care home manager of the short-term care unit.
My earlier career was in acute care, but once I made the decision to come into social care, I knew I had found my passion. Our residents are at the heart of what the team do, and to see our residents achieve their own personal goals with the support of our therapy team and return home is great to be a part of.
Job Title: Business Deputy Manager
Joined: 2003
I have worked at John Wills House since it opened in 2003. I started as a Secretary/Administrator, working my way through to Senior Administration Manager. I have had the good fortune to see our care home grow and prosper over the past 18 years. The highlight of my role is to see our residents safe, comfortable and secure each day and to work with all of my amazing colleagues.
Job Title: Senior Care Assistant
Joined: 2005
I have worked at JWH since 2005. Starting as an NCA and working my way through to a Senior NCA.
I am passionate about making our residents feel as at home as possible because this is their home and we are part of their family. I also enjoy supporting my colleagues in the day-to-day running of the unit.
You just need to be here to feel how lovely it is and to feel part of the JWH family.
Job Title: Registered Nurse
I have worked for St Monica Trust for several years as a nurse. I love coming to work every day because at John Wills House you’re not just part of a team, your part of a family.
There is no nicer feeling than seeing our residents smiling and laughing on a day to day basis, knowing that they feel safe and secure in their home.