Garden House

Cote Lane, Westbury-on-Trym, Bristol BS9 3TW
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9.5 38 Reviews
  • Garden House, Bristol
From the moment you arrive at St Monica Trust's The Garden House, you’ll feel surrounded by warmth and kindness.

Located in a sheltered spot in the magnificent grounds of the Cote Lane retirement community, this thoughtfully designed nursing and specialist dementia care home is a place where life is truly celebrated.

Your comfort and contentment come first and whether it’s taking a bit of you time or engaging in activities, you choose how to enjoy your day.

At The Garden House what matters to you is their top priority. So whether you’d like to join in with a sherry and stretch sessions or watch a live stream of a service from the chapel in your bedroom, they’ll make it happen.

Expertly trained staff are always there to offer as much support as you need, and there’s a wealth of activities to make every day as colourful as the last.

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Care Provided by Garden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 102 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fran Ashby (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (94)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (94)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Garden House

  • Funding Types Accepted
  • Self funding (Private)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is available in line with government guidelines.


  • Parking

  • Free parking is available.


Garden House Reviews (38)

Total of 38, showing 1-20
9.5

Garden House has a Review Score of 9.5 (9.494) out of 10, based on 12 reviews in the last 2 years. Over all time Garden House has 38 reviews.

Overall Experience

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Date Published

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Review from Louise P (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad loved living here. He was made to feel so welcome and cared for. He said he felt cared for, safe and supported by all of the teams.
As a family, we were also very grateful for the professionalism, openness, support and inclusiveness that we received. Dad's care needs were considered, discussed
and implemented to ensure his welfare was paramount. We also really valued the great humour of the team caring for Dad and it was great to see him laughing. Humour was always a very important aspect of his life.
In addition, there were always lots of activities including lots of cake which was great as Dad had such a sweet tooth!

Reply from Lin Thomas, Business Deputy Manager at Garden House

Thank you so much for taking the time to leave us this glowing review. It is really appreciated and I will pass your kind comments on to the team. We felt privileged to welcome your dad to Garden House, and we are so glad he loved living here. It was a joy to care for your dad and share a laugh with him. Our dedicated team works closely with our residents and their families to ensure we deliver the very best care tailored towards everyone's individual needs and it is wonderful to hear this being recognised. We are sending our very best wishes to you and your family.


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Review from C O (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was on end-of-life care. Mum was bedbound, couldn't talk or eat due to her MND. Her diet throughout her 11-week stay was ice cream as that was all she could manage. They welcomed her and gave her a birthday card. They took her out to the grounds on one occasion (in a wheelchair) The staff washed
her daily and used the hoist to bath/shower her. The staff we met were all kind and caring. Her room was comfortable with a TV and ensuite facilities.

Reply from Lin Thomas, Business Deputy Manager at Garden House

It was a privilege to look after your mum and welcome her into Garden House. We are delighted you found all our staff kind and caring. Thank you very much for taking the time to leave us this review, it is really appreciated and I will pass your lovely comments onto the team. We are all wishing you the best.


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Review from Zoe M (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the Garden House for end-of-life care, terminal cancer. Although she was only there for two and a half weeks before passing away, her care was still amazing. The staff show so much love and care for the residents and their families. They go above and beyond. I feel blessed that
my mother passed away in such a beautiful place. The gardens and grounds are stunning as well.
Thank you all.

Reply from Fran Ashby, Care Home Manager at Garden House at Garden House

Thank you so much for your kind words during such a difficult time. We are deeply honoured that we could provide comfort and care to your mother in her final days. Our team is truly touched to know that you felt the love and dedication we strive to give to all our residents and their families. Thank you for this lovely review, I will make sure to pass your kind words on to the team.


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Review from James C (Nephew of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Uncle was patient for five years. He was extremely happy and content despite ill health.
The care was excellent at all times, sensitive, efficient, appropriate and very caring. All his needs were catered for as well as extra external activities.
He had a wonderful 5 years before he died. Thank you.

Reply from Lin Thomas, Business Deputy Manager at Garden House

Please accept our deepest sympathies for your loss. It was a privilege to care for your uncle over those five years and we are pleased to hear you were always happy with the level of care he was receiving from our wonderful team. We really appreciate the time taken to leave us a review, and I will make sure to pass your kind words onto the team. Our thoughts are with you.


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Review from Linda W (Friend of Resident) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Garden House have been absolutely amazing! The staff are, without exception, caring, friendly, welcoming and everything I could possibly hope for and more. They have coped with challenging needs with creativity and adaptability to recreate, as far as possible, an environment that reduces situational
anxiety whilst still enabling them to provide all necessary care. The home itself is light, bright and an utter delight to visit, from the glorious grounds to spacious corridors and comfortable rooms. From my first contact with them I felt absolutely confident that this was somewhere I could trust with the care of my loved one. As a friend and legal advocate, I was able to relax for the first time in many weeks and let others take over the role of care-givers and allow me become a friend and companion again. The staff have also supported me, providing a listening ear when needed. I honestly can't speak too highly of everything they have done and continue to do for us. Thank you so much!

Reply from Lin Thomas, Deputy Business Manager at Garden House

Thank you so much for this touching review, it is greatly appreciated, and I will be sure to pass your words on to the team. It is wonderful to hear you are happy with the care our team is providing, and that they have also been able to support you. We understand how important it is to maintain connections even whilst someone is in care, and so we are delighted to hear that you feel confident in the care your friend is now receiving here at Garden House so you can pass the caregiving role to us and focus on your friendship once again.


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Review from V M (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was so wonderfully cared and supported by the wonderful staff at the Garden House. Everyone treated her with such kindness, care and dignity and with a smile and a friendly word. There was always someone there for her.
She was engaged in so many activities including a trip to the museum and walks
in the grounds.
We as a family always felt welcomed whatever time of day or night.
Her room was spacious and we were able to personalise it with pictures, furnishings and flowers which gave her a real sense of home.
Thank you all so much.

Reply from Fran Ashby, Care Home Manager at Garden House

Thank you for taking the time to leave us such a lovely review, we really appreciate it, and I will pass your gratitude on to the team. We are so pleased you are happy with the care and support your mum received from our team and found everyone friendly and always there to help. It was a privilege to care for your mum.


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Review from Katie F (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent 4 years on Upper Sundials, the nursing dementia unit of Garden House. From day 1 we were all looked after as if we were all part of the Upper Sundials family. The team worked hard to make sure every aspect of Dad's care was personalized and his life was as good as it could be. Dad's physical
and emotional needs were regularly reviewed and along with the regular contact with his GP, gave us real confidence in his care. Everyone was very responsive to any concerns that we may have had and always made time to talk with us when we visited.
Throughout the Covid restrictions everyone went above and beyond, not only to keep Dad safe, but to allow as much communication with his family as possible.
Nothing was too much trouble and as Dad came towards the end of his life we felt we were all in safe, compassionate hands.
Our heartfelt thanks go to all the staff at Upper Sundials. Thank you.

Reply from Fran Ashby, Care Home Manager at Garden House

Please accept our deepest sympathies for your loss. It was a privilege to care for your dad and welcome you all into our Upper Sundials family. It is wonderful to hear you were confident in the care he was receiving, and that you found our team hardworking, responsive, and willing to go above and beyond. Thank you for your heartfelt review, we really appreciate it, and I will pass on your words of praise to the team.


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Review from Andrew H (Son of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot imagine a better place for my father to be: a place where he is treated with kindness, care, and dignity. All members of staff appear to go out of their way to consider his needs, encourage him, and make him feel a valued member of the Garden House community.
Dad has a spacious and
bright room with an adjoining large wet room. There is plenty of choice with his meals that are hot and look and smell appetizing. The activity sessions are amazing with a real variety of interactive sessions including the opportunity to mix with children and animals as well as enjoy visits from outside speakers and musicians and even go on trips. The grounds are also spacious with wild areas as well as beautifully more formal areas and it is a great place to easily stroll or push a wheelchair.
Dad has now been at Garden House for 6 months and, although adjustment to change inevitably takes some time, I am personally extremely grateful to know that he is content and well looked after.

Reply from Fran Ashby, Care Home Manager at Garden House

Thank you for your kind words, it is a pleasure to care for your Father and we are delighted to have him as a valued member of our Garden House community. It is great to hear that you are happy with the facilities, variety of activities, and our caring staff, who will continue to encourage and support your Father during his adjustment to life in the Garden House. I will pass your lovely words on to the team.


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Review from R R (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents recently moved to Garden House. My mother was transferred from a previous nursing home on 31/10/2023. My father gained access to an apartment on the 01/11/2023. On the morning of 03/11/2023 after visiting my mother in the nursing wing my father had a cardiac arrest in the foyer. He was successfully
resuscitated by staff and is expected to return for rehab after 10 days in hospital. My mother throughout this time has been welcomed, supported and cared for in an exceptionally kind and caring manner. We are indebted to all the staff, especially the porter who initiated the resuscitation.

Reply from Fran Ashby, Care Home Manager at Garden House

Thank you very much for your kind words – we are extremely proud of our staff, especially in scenarios such as this. We are very glad to hear that your mother has felt supported here at Garden House during this stressful time. I would also like to extend my best wishes to you and your family during this difficult time and will make sure your lovely words are passed on to the team.


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Review from A B (Relative of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father recently moved into Garden House after an accident and hospital stay. He couldn't have been more warmly welcomed at Garden House. The staff are patient, kind, friendly and knowledgeable, and made his quick transition comfortable and much less difficult than expected. Thank you.

Reply from Fran Ashby, Care Home Manager at Garden House

Thank you for taking the time to leave us a review, we are very happy to hear that your father felt welcomed when he moved in and supported by our wonderful staff. I will pass your lovely words on to the team.


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Review from Andrew D (Son of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Back in March, my father entered Garden House as a resident. We were pleased to see how well he was looked after and visiting was made very easy. A couple of months later, my mother was diagnosed with a terminal illness and she expressed a desire to be with Dad. Within a short period, perhaps just a
week or two, the application for my mother was submitted and subsequently the NHS funding for her bed at Garden House was approved. It could not have been smoother; their rooms are on the same corridor and they spend time together every day. The manager made everything very easy and my mother was transferred from hospital with very little fuss. I am pleased with the level of attention they both receive and the friendliness of the staff. Everyone is doing their very best with what is essentially an entirely harrowing and heartbreaking situation. Well done everyone.

Reply from Fran Ashby, Care Home Manager at Garden House

Thank you for taking the time to leave a review and express your gratitude towards our team. We are so glad to hear you are happy with the care being provided to your parents and that we have been able to support your family during this difficult time. If there is anything else we can do to help, please don’t hesitate to reach out. Wishing you all the best.


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Review from Kirsty B (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful surroundings and care for my mum in the last part of her life. Staff couldn't do enough to make you feel welcome and my mum was looked after so well. They were very caring with family too. Great food which was an added bonus and lots for residents to do.

Reply from Fran Ashby, Care Home Manager at Garden House

Thank you for your review. We are grateful for your kind words about the surroundings and care provided to your mum. It is our utmost priority to create a nurturing environment where residents can find comfort and support. We understand how important it is to offer not only excellent care but also a warm and welcoming atmosphere that extends to family members as well. Please accept our deepest sympathies for your loss. We feel privileged to have been able to care for your mum during her time with us at Garden House Care Home.


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Review from Lisa K (Daughter of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had a short stay in the Garden House Upper Sundials in January for end-of-life care. The staff were exceptional and made such a big difference in his last few weeks. The care they showed my father and the support they gave us as a family were very special. They went the extra mile to look after
Dad as if he was one of their own family.

Reply from Fran Ashby, Care Home Manager at Garden House

We are glad that we were able to support your father and family during such a difficult time and are incredibly sorry for your loss. Thank you so much for taking the time to leave such kind words, they will be passed on to the team.


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Review from Margaret B (Mother of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter was looked after in Garden House for 8 weeks, such a lovely place the staff were all so caring and welcoming. We as parents were looked after as well with compassion. Can't praise them enough.

Reply from Fran Ashby, Care Home Manager at Garden House

We are glad that you and your family felt supported during your daughter's time at the Garden House and that the staff made you feel welcome during this time. Thank you for leaving a review, I will pass on your praises to the team.


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Review from S D (Son of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad broke his hip and came to Garden House (St Monica Trust) from the hospital. He quickly regained weight and vigour. The care is exemplary with the staff engaging Dad.

Reply from Lin Thomas, Deputy Business Manager at Garden House

Thank you for your review of Garden House. We are so glad that your dad is on the mend and going from strength to strength. Our dedicated therapy team, alongside our nurses and carers, are passionate about supporting our residents through their challenges. Your kind words will be passed on to the team.


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Review from Anna F (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had only recently moved into Garden House and was due to mark a big birthday. The team at Garden House could not have been more supportive, and kind, of my family's wish to hold a small gathering there. Not only did they allow us to use a private room, but they also welcomed everyone warmly and
kindly. They even provided a birthday cake.
My experience with the team is that they are a dedicated, kind and caring bunch. I no longer feel as anxious and worried that my mum isn't receiving the care she needs and deserves. The peace of mind this affords me and my family is worth a fortune. Thank you.

Reply from Lin Thomas, Deputy Business Manager at Garden House

Thank you so much for the wonderful review, we are so glad that we were able to help your mum celebrate her birthday and that you have peace of mind that she is receiving the very best care and support here at Garden House. Your kind words will be passed on to the team.


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Review from E S (Relative of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are helpful, knowledgeable, polite, kind, supportive and willing, despite being busy and short staffed.

Reply from Fran Ashby, Care Home Manager at Garden House

Thank you for your lovely review. Our team are incredibly passionate about their roles, and it’s excellent to see that this is felt by the relatives of our residents too! We would like to reassure you that whilst it may appear that staffing has been less plentiful than normal, everything is safe, and we are not short of staff. I will pass your lovely words on to the team.


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Review from Claire D (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only in the Garden House a short while, receiving end-of-life care. I cannot praise the staff (nurses, carers, catering team and admin/reception) enough. The day after he had been admitted, staff already knew quite a bit about Dad, which reassured me that they had been talking to him, and
getting to know him. Under their care, a pressure sore he had before being admitted, healed.
Dad had lost his appetite, but when he turned down food, the staff didn't just take that at face value, they took the time to make suggestions of what might tempt him, and to help him eat. They gave him the impression they had plenty of time (though I know they must have been busy).
When we arrived, the staff didn't overwhelm us with information (I think they recognised the family were tired, worried and stressed) but later, when we were ready, they made time to sit and talk to us.
I have told my children that if I ever need significant care, I would be happy to be in the Garden House.

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Review from Alison H (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in The Oaks, Garden House for 3 years. Her first inward-facing room was satisfactory, but she was happier when she moved to a larger room overlooking the Avon Valley and beyond. She loved going around the extensive gardens or sitting by the pond beside the Garden House. Staff worked
hard to make residents feel at home. There were activities every day and Mum took part in them all. She enjoyed the church services – both mid-week in the Garden House and the Sunday service in the on-site chapel.
Covid restrictions limited visiting, but I appreciated staff efforts to facilitate residents and family meetings, yet stay within the government guidelines. We met in the gardens whatever the weather – several outdoor shelters were put in place for this.
When her health deteriorated, all staff – the nurses and carers, the activities staff, chaplaincy, catering and admin staff - showed much kindness and loving care towards my mother, especially near the end. Thank you.

Reply from Fran Ashby, Care Home Manager at Garden House

We are so sorry for your loss. Thank you so much for taking the time to leave a review – it’s really appreciated and we’re so glad to hear that you were happy with the care provided to your mother. We are honoured to have met her, she was a wonderful woman who, as you say, got involved in all of the activities, was a huge part of the community within our home and is greatly missed. We are comforted to know that she was happy here and felt the love and care that all of our team had for her. Your wonderful words will be forwarded to everyone. We wish you and your family all the best.


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Review from H E (Husband of Resident) published on 28 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the dementia care unit (Sundials) in Garden House for the past nine months. Settling in was not an easy process but the help which we both received from the administrative, medical and nursing staff enabled the transmission to go as well and sympathetically as possible. Now, after
nine months, she is as contented as her dementia allows, and this is due to the excellent carers who treat her with outstanding compassion and who always seem to remain cheerful under demanding circumstances. I cannot fault them. The accommodation is good, well equipped and always clean. The food is of a very high standard and attention is given to her personal tastes and desires. She is always clean, dressed with care and her dignity maintained. The ancillary staff who clean and serve are equally friendly and cheerful, suggesting a happy, well-managed workplace. I too am happy to see and know that she is well cared for given her sad circumstances.

Reply from Fran Ashby, Care Home Manager at Garden House

Thank you for writing this wonderful review – we’re so glad to hear that your wife has settled in well with us since she arrived and it makes us incredibly happy to know that you feel safe with her in our care. Our teams work very hard to make the difficult process a little easier and we’re thrilled that we were able to do so for yourselves. I will pass these words on to the team who will be so grateful to hear from you.


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Current Review Score: 9.5 (9.494)

Overview of Review Score

The Review Score of 9.5 (9.494) out of 10 for Garden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Garden House is calculated as follows: ( (127 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.588 Points relating to the number of positive Reviews for Garden House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 12 Positive Reviews ÷ 20.4 = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Fran

Fran Ashby

Job Title: Care Home Manager

I have been the Care Home Manager of the Garden House for 5 years and was the Deputy Lead at the home prior to this.


Alongside my nurse registration, I was proud to achieve a degree in 2016. I also hold health and safety qualifications and have completed several nursing courses related to teaching. I have had a long nursing career that has included working in Africa in disability and elderly rehabilitation, which feels like a very long time ago now!


My favourite part of my job is working with residents and their families at a time of their life when they need our help and ensuring the move to our care home is smooth, whilst recognizing the huge change that it is. I am also incredibly proud of my team and really enjoy seeing staff develop and grow both personally and within their careers.


Outside of work I sing in a choir and am an active Rotarian.


Arianna

Arianna Delfino

Job Title: Social Care Deputy Manager

Joined: 2016

I have been working for St Monica Trust for eight years since 2016, initially as a Registered Nurse then progressing to a Lead Nurse, and now in my current role as Social Care Deputy Manager. I have responsibility for the Garden House Dementia Unit ‘Sundials’, as well as the home’s Well-being Team who support residents with all aspects of social care from larger social events to individual one-to-one sessions.


Over the years I earned a degree in psychology and my main interest and passion is promoting the residents’ well-being from different angles.


I love spending time with the residents, listening to them and building relationships of trust.


My favourite part of my job is seeing people flourish, express their full potential, and contribute to our amazing Garden House community. I feel lucky to work in such a beautiful and vibrant setting. Book a tour with us and see for yourself!


Marija

Marija Sarcenkova

Job Title: Clinical Deputy Manager

I initially worked at the Garden House as an agency nurse and was impressed by the excellent care provided by the home, therefore when the position of Deputy Manager became available at the start of the pandemic in 2020 I applied and was successful. My current role is now Clinical Deputy Manager.


I have wide experience in the care of the older person and the impact ageing and ill health have on the residents. I am passionate about promoting high standards of clinical care and practice and as the Clinical Deputy, the support and development of our junior nursing colleagues. With a specific interest in learning, I support the placement of nursing students from UWE. Also, as a home, our team has successfully seen in-house staff complete Nursing Associate training and become Registered Nursing Associates, with ongoing training seeing one member of staff’s continued development to become a Registered Nurse.


I am proud that we work with residents with a wide variety of very complex needs with support being provided to the residents, families and the staff teams.


Lin

Lin Thomas

Job Title: Business Deputy Manager

Joined: 2014

I initially joined the Garden House team in 2014 as an Administration Manager with many years of management experience. During the last 10 years I became Business Manager and following organisational restructure in 2022 I became the home's Business Deputy Manager.


I have responsibility for administration functions within the home as well as the Resident Support Assistant team who provide delivery of catering and housekeeping services for our residents. I also work closely with the Trust's facilities team to support the day-to-day running of the home. Alongside the General Manager, I enjoy helping residents and their families as they navigate the moving-in process to achieve a smooth transition into our community.


Daily conversations with our residents are the highlight of each day and gives me an opportunity to listen to their feedback and for this contribution to influence decisions around the home that they share. Having previously worked in the corporate sector, this role provides a different level of satisfaction to know that the work we do directly impacts the experience of residents who have chosen the Garden House as their home.


Since becoming Business Deputy Manager I have been supported by the Trust to attain further qualifications in Leadership & Management. I aim to provide high standards in all aspects of the services we provide and look to ensure this ethos is shared by the wider Garden House team.


Frequently Asked Questions about Garden House

What types of Care is Garden House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Garden House provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Garden House have?

There are 94 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Garden House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Garden House to the centre of Bristol?

2.4 mile(s) as the crow flies, distance by road may be significantly further.