Riversway Nursing Home

Crews Hole Road, St George, Bristol BS5 8GG
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9.6 73 Reviews
  • Riversway Nursing Home, Bristol
At Riversway Nursing home - the aim is to provide the people cared for and support with a positive and personalised lifestyle. Offering you choices and the ability to maintain control of your life is central to the service offered at Riversway. Carers pride themselves on going the extra mile for the people they care for and support.

Riversway has undergone development recently with the creation of a dedicated 17 bedroom suite with trained support staff to care for residents with dementia. The facility boasts a re-designed lounge and dining area.

The philosophy is that people are individuals who deserve dignity, respect and person centred care in a caring, homely environment to enable them to live as full and enjoyable a life as possible within the confines of their illness or disability.

Riversway Nursing Home offers a positive lifestyle choice, a choice for your care, your way.

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Care Provided by Riversway Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 69 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Head/Brain Injury
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jan Wilkins (General Manager)
  • Admission Criteria
    • Residential / Nursing Clients
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Riversway Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,225
    • Self-Funded Residential Dementia Care from £1,225
    • Self-Funded Nursing Care from £1,225
    • Self-Funded Nursing Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £1,225
    • RESPITE Self-Funded Residential Dementia Care from £1,225
    • RESPITE Self-Funded Nursing Care from £1,225
    • RESPITE Self-Funded Nursing Dementia Care from £1,225
  • (these prices are only a guideline, please contact Riversway Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Riversway Nursing Home Reviews (73)

Total of 73, showing 1-20
9.6

Riversway Nursing Home has a Review Score of 9.6 (9.646) out of 10, based on 19 reviews in the last 2 years. Over all time Riversway Nursing Home has 73 reviews.

Overall Experience

  • 57
  • 15
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Date Published

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Review from Jackie P (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful manager and staff. Very happy atmosphere in home.
All staff were very kind and compassionate when caring for Mum. Nothing was too much trouble. Also made sure that any visitors were looked after and they were always there to answer any questions. Mum was always treated with dignity and respect.
Too many good points to fit in! Would recommend 100%. Thank you.

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Review from Pauline J (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to Riversway Care Home. A lovely caring and friendly home. Jan the manager is very approachable and will try to accommodate the best way she can.
The manager and her team are great fun and I loved the Forget Me Not cafe they run every month. It was good to have a sing-along with Mum.
The manager
was a lovely lady and a great support.
The carer was also very approachable along with the rest of the caring staff. Well done to you all you work hard and well as a team.

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Review from Sarah N (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I made the decision with my parents that we wanted them to move to Riversway Nursing Home due to it being nearer to where I lived and knew that they gave good quality person-centred care. At that time they were living in North Devon and received the news that their care home was closing. The manager
and other members of her team including the dedicated admiral nurse went over and above to help and assist me in getting my parents to this care home and cannot thank them enough. Both my parents are enjoying living in such a kind and compassionate environment. Thank you Riversway.

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Review from S W (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Riversway cared for my father for nearly 3 years. They were always kind and caring to him and provided excellent, compassionate care. He was given nursing and mental health support, which was appropriate and supportive. He was well looked after until his passing in March 2024. The food
could have been improved. Overall, an excellent, caring environment with spacious, light rooms and garden facilities. Thank you to all staff, especially for the end-of-life care.

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Review from J M (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who had dementia moved into Riversway in October 2021. She settled in lovely and enjoyed doing her activities/singing. The staff were helpful and attentive and friendly. They were also sympathetic and caring when I felt down. My mum passed away in March 2024 and sent me a card and flowers. I
will always be grateful for the kindness shown to myself and my family at this time of grief.

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Review from S B (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked in care myself and have been through a long personal journey where I looked after my mum but the time came I needed help and had to look for a care home for her.
I fought for a place on the panel with Riversway as I visited many homes where I just wasn’t happy to place her. Riversway
are fantastic. Genuine staff who care. The manager there is fantastic and now I feel like part of the furniture they’re visiting anytime. You see what you get here. A warm home where my mum is as happy as possible. Staff go above and beyond to meet her individual needs.
The staff take time to listen and treat her as an individual regarding meeting her needs. I can honestly say you need to look at Riversway if you find yourself in a place looking for a lovely care home.
I couldn’t wish for a better place for her, and honestly, I don’t know what I’d do without her being here, because it’s not often you find a place like this.

Reply from diane Smith, Director at Riversway Nursing Home

Thank you for taking the time to do this review and for your kind words.


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Review from O P (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident at Riversway since Dec 2023. His dementia is very complex and he also has ongoing health issues with type 1 diabetes which is currently maintained due to the hard work of the staff at Riversway. He can be very antagonistic and rude to staff, but they always endeavor to
see to his needs. We as a family are very pleased with the care that they give him, they also play an active part in helping make him stay content.

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Review from Ian W (Friend of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I particularly found the staff helpful as my friend in the last few months was difficult and he lacked a social network. I was very impressed and thankful for the staff and carers and have recommended Riversway to others. I noticed a real effort to do the best for residents. Huge efforts were made that
enabled my friend to get out of being bed-bound after many months of him being in the hospital not even moving to a chair. I am deeply grateful for all they did.

Reply from Kate Tipper, Sales co ordinator at Riversway Nursing Home

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from D L (Son of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's stay was relatively short at the home but I found the home to be easily accessible and staff friendly and also I received phone calls when necessary with updates on Mum's health.
Overall, the care home seemed well maintained and has nice staff who are all approachable (would recommend to others)

Reply from Kate Tipper, Sales co ordinator at Riversway Nursing Home

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from Hilary R (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were friendly and supportive. It was reassuring to know that Mum was being cared for so well at such a difficult time. The freedom to visit whenever and for however long we wanted to make the best of the time we had left with Mum. Thank you.

Reply from Kate Tipper, Sales co ordinator at Riversway Nursing Home

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from Jane P (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, professional and welcoming. Nursing home is lovely and homely.

Reply from Kate Tipper, Sales co ordinator at Riversway Nursing Home

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from Robert W (Husband of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my wife was in your care she was looked after very well. You did what you could for her being so ill right up to the point where she passed away. I could not fault the care that she got and you were very caring. So thanks for everything that you did for her, I am very grateful for your care towards
her. Thank you very much for what you did.

Reply from Kate Tipper, Sales co ordinator at Riversway Nursing Home

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from C H (Father of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although our daughter was only there for a short time, the care and support was very good.

Reply from Kate Tipper, Sales co ordinator at Riversway Nursing Home

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from Bridget M (Sister-in-law of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi to everyone, thank you for this opportunity to say my brother-in-law spent his final time at Riversway Nursing Home. The staff from the manager and the whole of her team were amazing, kind, caring compassion and went the extra mile when needed. I myself worked for Bristol City Council in care, so
I do know how hard their jos is. The whole team work together which after 40 years in care myself know how important teamwork is. I shall always be very grateful for how they cared for my brother-in-law and also all of us as a family. Thank you so much all at Riversway Nursing Home.

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Review from C B (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My beloved mum was a resident for just short of 2 years. Mum was very clear that she did not want men dealing with her personal care, this was not always adhered to. Bedding, really unsatisfactory, vile nylon sheets, random blankets and at times torn or no pillows. I supplied a pillow, and her own blankets,
but whilst clearly labeled still went missing and she was left with whatever they had. Due to mum's illness, she often refused personal care, the records said that they would try again later, but the record-keeping was so slack, that it was never recorded if they did go back. During her time in the home, Mum lost the ability to walk, most times when visiting, mum would be on her bed, and any drinks were on the other side of the room where she had no chance of reaching. Food, whilst a new chef made beautiful cakes, some of the food was unrecognisable. The nurses and carers were wonderful with mum, but management need to take a closer look at what it's really like there.

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Review from B L (Son of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Riversway Nursing Home for approximately two years. During that time, the staff took great care of her, especially as her dementia took hold. They were exceedingly kind and patient to her throughout and always friendly and polite to us, her family. During Mum’s final days,
the staff were always on hand to help and lend a sympathetic ear.

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Review from Sarah H (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after Dad with great care. He was always happy and clean. The care staff always spoke with me to give me updates and rang me if there was a problem.
The staff were great and looked after him well. He made friends whilst he was there, although he did have some altercations but these were
dealt with.
All in all, a really good home.

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Review from Julie B (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love Riversway Nursing Home showed to my mum in her final weeks were above and beyond anything was could have asked for as her family. Complete dedication, you gave Mum dignity whilst also showing care, love and concern for her family. You guys are amazing. Thank you.

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Review from Barbara H (Wife of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After over three years at Riversway Nursing Home my husband sadly passed away. He was cared for, loved and respected from the start of his time to the very end. I could not have asked for more. From the very start, the staff of this nursing home showed him such compassion and care despite some appalling
language from him. Their care level and constant respect helped this poor deeply traumatised man settle and feel safe for most of his time. In consequence we, his family, also settled. I can never thank you all enough!

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Review from A D (Nephew of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt passed away in January after spending the last 4 and a half years of her life at Riversway Nursing Home. During her time there, her health deteriorated due to dementia, she was always well cared for by the excellent staff, she was safe and secure and I felt she was in the best hands. Everyone
at the home were always helpful and professional. I will always recommend to others looking for care for a relative.

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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Riversway Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Riversway Nursing Home is calculated as follows: ( (165 Excellents x 5) + (44 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 223 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riversway Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Frequently Asked Questions about Riversway Nursing Home

What types of Care is Riversway Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riversway Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Riversway Nursing Home have?

There are 61 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Riversway Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Riversway Nursing Home to the centre of Bristol?

1.9 mile(s) as the crow flies, distance by road may be significantly further.