Review from M D (Son of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience

Friendly, efficient, personable, informative, professional, caring, knowledgeable and effective. To have such confidence in the team looking after a loved one on your behalf is so reassuring. I couldn't fault them.

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Review from C P (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience

My mum was cared for at Riversway for the last two years of her life during which she had dementia, was blind and immobile. Throughout her stay the Riversway Team - from the manager to cleaners and everyone in between showed her nothing but kindness, care, consideration and respect. I will be forever

grateful.

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Review from Sarah L (Daughter of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience

My dad was a resident for only two weeks due to his illness he passed at Riversway, and the care the team gave my dad was respectful, caring and dignified. As a family, we stayed long hours with him and the team treated us like family, they made us feel welcome, always kept up updated with what was

happening, and we didn't need to worry about a thing they took care of us as well. The kindness and dignity that was shown for my dad and our family when he passed was truly touching. On a personal note, I was always sceptical of care homes but Riversway has changed my perception of care homes
Thank you so much for your truly wonderful care, we will never forget it.

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Review from Lesley T (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother was cared for with respect and dignity. The end of life care was exemplary. All staff were very thoughtful and polite. Thank you.

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Review from A J (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience

Mum stayed at Riversway Nursing Home for the last year of her life in her own words she always said the home met 90% of her needs. She was warm - well fed and looked after. Clean, her room was clean. The 10% not given, as it was not her own home.

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Review from Cher G (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother spent the last fifteen months of her life at Riversway Nursing Home and at all times was dealt with total humanity, efficiency and always with a cheerful greeting. Calling her by name, thereby allowing her to keep her identity. Her end of life care was exemplary, with all staff treating her

with such reverence and kindness which reassured us as a family we made the absolute right choice for our mother.
Thank you seems almost inadequate a phrase.

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Review from S P (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience

Mum came to Riversway when we as a family couldn't care for her at home. She was treated with respect and dignity. When I couldn't visit due to covid I had weekly facetime calls which the brilliant Activities Team had done. They also organised a lovely afternoon tea for her 80th birthday in May. I cannot

thank them enough for what they had done for my late mum.

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Review from H T (Daughter of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience

My mother aged 99 lived in three care homes over a six year period, this is the only one I would recommend. The whole atmosphere was wonderful and relaxed for residents and visitors. Mum was happy there. I can't say on food and drink and activities as Mum's dementia limited that, but all looked good

and if you are looking for a nursing home for your relative do look at this one. They are all expensive but this one is very good.

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Review from P G (Wife of Resident) assisted by family/friend published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience

The staff at Riversway Nursing Home are always very kind to my sons and myself. Their care for my dear husband is of a very high standard.

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Review from L B (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

Fantastic care given to my father throughout his two years there. Lovely nurses and activities staff. Well managed and any issues dealt with promptly. Sadly, my father passed away, the care in his last week was exemplary.

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Review from Linda B (Mother-in-law of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

Whilst my mother-in-law stayed at Riversway Nursing Home the staff from management right down to nurses and carers were so very kind to her nothing was too much trouble for them. All the staff treated her with kindness, dignity and respect. As a relative, I was always kept informed as different situations

arose. She was very comfortable and left care for.

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Review from Denise J (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

When we were told Mum needed a care home and was given Riversway, we hit the jackpot, big time. From the warm greetings from the reception/office staff who support you with any needs, you might have. The care from the nurses and carers is above and beyond, the care and dignity Mum has are outstanding,

and all her needs are met by the amazing, friendly staff. Mum's food is specially catered to her needs. Lovely, big, spacious, clean room. Support from a specialist mental health nurse for both Mum and her family. The activities team are very thoughtful and encouraging and assists Mum in making friendships within the home, along with great activities and outside entertainment. Faith is important to Mum, and this is supported as well. We thank the day that Mum was given Riversway because we know she is getting the best support at a time when we were unable to give her that support. As a family, we would definitely recommend Riversway.

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Review from Megan H (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience

Staff at Riversway Nursing Home are amazing. My family and I have had a very difficult year with my dad moving into the home and managing covid restrictions. When we can't visit it means a lot that the staff talk to my dad know what he likes and care for him. Staff have done everything they can to keep

us in touch in difficult times. The activities they do are always thoughtful. Really appreciate everything they do.

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Review from Betty B (Wife of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience

When visiting we found all the staff were friendly and very helpful.

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Review from A W (Daughter-in-law of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother-in-law went into the home at the end of January this year. My mother-in-law was in her last stages of dementia. The home was always very pleasant, polite and kept in touch with us (family). Every staff member was really helpful and as far as I was concerned looked after my mother-in-law really

well.

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Review from Clare D (Niece of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience

Cannot say enough good things about the care my late aunt received at Riversway. Supportive, compassionate and kind are only 3 of the words to describe the way all of the staff rallied round to help both her and us, her family.

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Review from B T (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Riversway for six years. Throughout that time, she received excellent care. The covid pandemic prevented visits, but this was made easier by regular reports. I always found the staff dedicated and proactive to resident needs and the fabric of the home well managed, clean

and presentable. Riversway seeks to provide excellent care, and I can only thank them for looking after my mother so well.

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Review from H B (Daughter of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience

Very caring environment. The Manager was an absolute natural with my Mum and her warmth and caring/nurturing characteristics shone when meeting Mum for the first time. Mum's stay was only a short one in very difficult circumstances and staff adjusted to her quickly and were eager to find out ways to

best aid her to move to Riversway. I shall always be grateful that Mum was so well looked after in such difficult times.

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Review from V B (Daughter of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience

I found all the staff to be happy, welcoming, approachable, and caring, straight from our initial visit, right through to the time that the staff provided care to my Dad. They were always available to listen and I was able to trust that they were providing the correct care for my Dad. The home was beautifully

furnished and homely and I am glad my Dad had the opportunity to come out of the hospital and experience your home before him sadly passing.

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Review from B H (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience

Looked after with care.
If you needed anything done, you only had to ask.
Everyone is friendly.

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Riversway Nursing Home

Care Provided by Riversway Nursing Home

Good to Know

Funding & Fees Guide for Riversway Nursing Home

Facilities