Review from R S (Daughter-in-law of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was only in Riversway for a short period of time, but the care was excellent. All the staff were very attentive and caring, the food was excellent as was able to have own choices if she didn't fancy what was on the menu. The activities were very good and kept all the residents included.

I would have no hesitation to recommend Riversway.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience

Mum was a resident for just over nine weeks before her death in early April. During that time, she got to know the name of her carer who looked after her with tender care and compassion, as she was in a lot of pain from arthritis. She had settled in well into the home and was enjoying the food and view

from her room of the wildlife outside. She tried to join in some of the many and varied activities available. It was such a shame she didn't live to sit in the wonderful garden.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Wife of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience

My husband was treated very good and I would recommend the home to anyone who has to stay there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Daughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience

Whilst my mother was staying her she had a safe end enjoyable time with lots of company and activities that she could join in with.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Sister of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience

Experience of Riversway Nursing Home was excellent, kind and made us welcome she was well looked after because she could not eat there were drinks and soft desert with vitamins.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Daughter of Resident) published on 27 December 2019
Submitted via Postal Card • Report

Overall Experience

Riversway delivered professional and compassionate care and consideration for both my mother and myself during a difficult and sometimes, very lonely time. We were able able to spend the limited and precious time we had together without the worry and burden of her daily care needs. All necessary equipment

was always provided, beds, chairs and hoists. Activities and social opportunities were plentiful but never forced. I was always greeted by name and with a smile, and with knowledge of her well being. It was a pleasure to visit!.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Son of Resident) published on 26 December 2019
Submitted via Postal Card • Report

Overall Experience

My father spent the last year of his life in this home and I could not have wished for better care. The staff were very supportive to me and my wife during difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Niece of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience

This was my first experience of having a relative in a nursing home. My aunt was a resident for about 13 months until her death on 28/9/19. I found that she was treated with care and compassion by her carers. Her room was clean and her personal care good. Although she couldn't communicate very well,

the staff were able to understand her needs and usually managed to get a smile.
The staff were always happy to discuss her needs and answer any questions I had. Overall, a positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Son of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience

From the first inspection and meeting the staff, I knew my mum would be happy here. It was clean and well maintained. The food menus were varied and nutritious. Everyone had time to talk to my mum who was bed-ridden and see to her every need and keeping me updated to the last day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter-in-law of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience

Riversway offers everything to residents and families of the residents. The day my father-in-law moved in was traumatic, my mother-in-law knew he would never go home again. She was distraught, he was upset. The manager helped with the transition I think this is very important.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W T (Son of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience

My father was at Riversway for about a year. During that time he received excellent care. The staff were very friendly and the manager was very thoughtful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J (Son of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience

My father was a resident from March 2019 to May 2019. He was on the dementia ward and had some challenging behaviour. We visited him regularly and were always impressed by the caring attitude of the staff and their willingness to answer questions about my father's health and care. We were happy that

the last few months of my father's life were conducted with dignity and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry T (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience

The day Mum moved from a care home into Riversway, the staff made her feel very comfortable and at home. This was also extended to me and nothing was too much trouble. I was told from the start you do the visiting, we will do the worrying. Nothing could be more true. They take the pressure off. Mum

was only there for 3 months but the care and attention she received in that short time was excellent. I can't thank the staff enough for all their hard work and friendliness towards Mum.

Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for your review, your feedback and kind words are very much appreciated and I will pass your review on to our team at Riversway Nursing Home

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne B (Wife of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

My husband was treated with dignity and given the best possible care by all.
He loved the food there and never missed a meal if he could help it especially choc pudding with choc custard. He felt safe and secure at Riversway. That is why it was such a relief that he was able to stay there until he

passed away. Thank you all.

Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for taking the time to leave this lovely review of Riversway Nursing Home, your kind words are greatly appreciated and your feedback will be passed onto the team at Riversway.

Kindest Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret L (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience

My mother was cared for in Riversway Nursing Home from April 2018 to February 2019. As a family, we were mostly pleased with the care she received.

Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for taking the time to leave a review for Riversway Nursing Home, your feedback is greatly appreciated and will be passed onto the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Madge C (Wife of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience

I visited my husband at Riversway for 4 months, 6 days a week, between 11.45 and 17.45, which gave me lots of time to observe how the home was run. I need not have worried, as staff soon became my husband's friends and mine. I could relax for the first time in 3 years after looking after my husband

day and night. The home was clean, relaxed, food was good with entertainment and trips. Everyone was treated with dignity and love. Thank you for your care and devotion.

Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for taking the time to leave this review for Riversway Nursing Home, your feedback is greatly appreciated and will be passed onto the team.

Kindest Regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul Y (Son of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience

It was with some apprehension that the decision was made for Mum to go into permanent due to the onset of dementia. Riversway were very supportive, open and honest regarding the process and what to expect. Care at Riversway was always excellent with friendly, attentive and capable staff. Mum had the

opportunity to meet new people and participate in activities and trips, all in a completely safe and lovely environment with round the clock care.

Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for your review, your feedback and kind words are appreciated and I will pass your review on to our team at Riversway Nursing Home.

Regards Christine Stevens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Daughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

Riversway cared for both my mother and my father, who both needed full nursing care. They both had several types of advanced dementia. My husband and I feel that Riversway were able to meet the complex needs of my parents, and were always available to discuss and address health issues as they arose.

The head chef was exceptional in offering menu options and food textures to accommodate my parents' failing health and difficulties with eating due to their dementia.

It was a pleasure to visit Riversway every day because Riversway was (and still is) a happy and relaxed home. The staff and management were exceptionally friendly and kind, showing love and compassion in the care that they gave. Although watching my parents deteriorate with dementia was sad and painful, we also have lovely, happy memories and feel blessed that my parents were able to call Riversway their home - the friendship and laughter we shared with the staff together with my parents will never be forgotten.

Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for your kind words and for taking the time to leave Riversway a lovely review, it is very much appreciated. Kindest regards, Christine Stevens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Stepdaughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience

All staff had the time, patience and understanding to be by my step-father's side during his last weeks at the home, which was very important to me, living so far away. I would like to thank all the staff for their support over this difficult time.

Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for taking the time and submitting a review for Riversway Nursing Home, your lovely comments are greatly appreciated and I will ensure that they are passed on to the team.

Regards,
Christine Stevens

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Husband of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience

A very good choice of home. Great staff.

Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for your review, your feedback is appreciated and I will pass your review on to our team at Riversway.

Regards,
Christine Stevens

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Riversway Nursing Home

Care Provided by Riversway Nursing Home

Good to Know

Funding & Fees Guide for Riversway Nursing Home

Facilities