Riversway Nursing Home has a Review Score of 9.6 (9.646) out of 10, based on 19 reviews in the last 2 years. Over all time Riversway Nursing Home has 73 reviews.
Review from R M (Son of Resident) published on 31 August 2018
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Review from J M (Son of Resident) published on 15 August 2018
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Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home
Thank you for taking the time to leave Riversway Nursing Home such a lovely review. I am so pleased to hear that your mother's transition has been a positive one and that she felt welcomed.
I will ensure that we share your kind words with our team at Riversway.
Kindest regards
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Review from Nicola W (Daughter of Resident) published on 10 August 2018
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Review from Pam P (Daughter of Resident) published on 29 January 2018
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Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home
Thank you for taking the time to post such a lovely review for Riversway Nursing Home. Your feedback and positive comments are really appreciated and we will feedback your review to our team. Thank you again.
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Review from E A H (Daughter of Resident) published on 24 January 2018
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Reply from Christine Stevens, Associate Director of Communication & Development at Riversway Nursing Home
Thank you for your kind words and for taking the time to leave Riversway a lovely review, it is very much appreciated.
Kindest Regards
Christine Stevens
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Review from Michael F (Son of Resident) published on 19 April 2017
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Review from L S (Daughter of Resident) published on 23 March 2017
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Review from Gordon H (Son of Resident) published on 21 February 2017
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Review from Nathan M (Son of Resident) published on 2 November 2016
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Review from Lynette H (Stepdaughter of Resident) published on 18 July 2016
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Review from Margaret H (Wife of Resident) published on 6 June 2016
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Review from Jon F (Son of Resident) published on 27 April 2016
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Review from Arthur B (Son of Resident) published on 7 April 2016
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The Review Score of 9.6 (9.646) out of 10 for Riversway Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.646 for Riversway Nursing Home is calculated as follows: ( (165 Excellents x 5) + (44 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 223 Ratings = 4.646
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Riversway Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2020
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