Saffron Gardens Care Home

Saffron Gardens, Prospect Place, Whitehall, Bristol BS5 9FF
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8.9 8 Reviews
  • Saffron Gardens Care Home, Bristol
Situated in bustling Whitehall in Bristol, Saffron Gardens is a 70-bed care home offering 24/7 nursing care for older people with specific needs, including dementia.

Each of the five care home courts at Saffron Gardens are centred around their own beautiful gardens and have homely open-plan kitchens with comfortable seating areas. The courts and each room look onto private, secure courtyard gardens with plenty of areas to sit.

Saffron Gardens is proud to have a dedicated and passionate team, ensuring a consistent and caring environment. Carers are fully trained and qualified, and engage in continuous training and development, with proven expertise in dementia-specific care. They are highly experienced in supporting older individuals who may be frail, have a learning disability, or face long-term illnesses.

In addition to the core care and nursing team, Saffron Gardens has a team of homemakers who provide one-on-one social interaction, group activities, and entertainment. They also organise trips to various locations and welcome community groups into the home.

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Care Provided by Saffron Gardens Care Home

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 70 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Steve Croom (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Saffron Gardens Care Home Reviews (8)

8.9

Saffron Gardens Care Home has a Review Score of 8.9 (8.939) out of 10, based on 6 reviews in the last 2 years. Over all time Saffron Gardens Care Home has 8 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 1
  • 1

Date Published

8
0
3
6
2

Review from Julie H (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic nursing home. The care and compassion my late father was shown was amazing. They went above and beyond to ensure he was happy, safe and comfortable and for that I will be forever grateful. Nothing was too much trouble and we were made to feel extremely welcomed at any time of the
day or night. I would highly recommend this nursing home and give it 10/10.

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Review from Z R (Great-grandson of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been here for over 2 years she is on Aster Unit. She receives the best care. She is happy here and it’s always very welcoming when I come to visit her. A special thanks to the unit manager and her team for all of the support and care they give to my nan, I couldn’t ask for a better place
for her.

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Review from K R (Granddaughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother resides on Aster Unit and has been here for close to 3 years. She is happy and very content here and I couldn’t be more pleased with the care and support that she receives. I visit weekly and it’s always a pleasure when I visit and I always receive the warmest welcome from all of the
staff. There is never a dull moment on Aster as the staff always have a range of activities going on or music playing, movie evenings and lots of laughter. It’s simply a wonderful atmosphere on Aster and the staff make it their priority to make sure all residents join in. I would like to give a very special thanks to the unit manager and her team for all of the support and care they give to my grandmother, I couldn’t be happier with the service they provide.

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Review from D M (Brother of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very patient and caring and there’s a lovely atmosphere when you visit. The staff are always arranging activities for the residents to stimulate them and stop them getting bored. When I leave I always feel my loved one is in safe hands and will be well looked after.

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Review from Deborah E (Sister-in-law of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been cared for in Hazel Court, Saffron Gardens. The staff were experienced and caring, coaxing him to eat and drink and being very attentive to his care and personal needs. They worked closely with the GP and communicated well with me. The head chef there cooks everything from
scratch, an amazing effort. He really benefited from spending his last few months with their care and support. He was much happier.

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Review from P B (Son-in-law of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the team in Orchard Court for providing great care to my mother-in-law until her final days. Your hard work and dedication meant the world to our family during the hardest time of our lives and we cannot thank you enough. You all went above and beyond to ensure that we as a family were
comfortable and supported throughout the process. Keep up the good work and high standards.

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Review from Carol T (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The carers do their best, with the amount of staff they have. They are run off their feet. It is not possible to care for people the way they should be, with the management refusing to see that there is a problem. The management is very good at avoiding answering questions and is dismissive of concerns
until they are pushed for answers. Very good at blaming someone else, and sweeping things under the carpet. Can't wait to get my Dad out of there. Management taking medical decisions into their hands is not on.

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Review from Rob M (Partner of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My partner was moved to Saffron Gardens, more specifically Orchard Court Dementia Unit, in December 2021. She has just died after an ambulance was called last weekend. I just wanted to talk to someone in a supervisory/management role and got nowhere with the person who took the message. I tried again
to arrange to collect her clothes and photos. The second person was so cold and unfeeling, I don't know why she works in care.
The supervisors and two of the nurses are nice to talk to. One or two of the care staff are good to talk to and care about both residents and family. The rest just do not care and go through the motions. I would never recommend this place until they train their staff to an acceptable standard and recruit people for whom it is marginally more engaging a job than flipping burgers.

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Current Review Score: 8.9 (8.939)

Overview of Review Score

The Review Score of 8.9 (8.939) out of 10 for Saffron Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Saffron Gardens Care Home is calculated as follows: ( (62 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 67 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.029 Points relating to the number of positive Reviews for Saffron Gardens Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 6 Positive Reviews ÷ 14 = 0.429

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Saffron Gardens Care Home

What types of Care is Saffron Gardens Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Saffron Gardens Care Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Saffron Gardens Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Saffron Gardens Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Saffron Gardens Care Home to the centre of Bristol?

1.6 mile(s) as the crow flies, distance by road may be significantly further.