Urmston House has a Review Score of 9.3 (9.250) out of 10, based on 3 reviews in the last 2 years. Over all time Urmston House has 5 reviews.
Review from Suzanne B (Niece of Resident) published on 19 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Trudie Morse, Home Manager at Urmston House
This is such a lovely review to read, thank you so much. We are so pleased to hear that your aunt feels safe and supported here with us at Urmston. Your kind words will be passed on to the rest of the wonderful team.
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Review from Evelyn B (Sister-in-law of Resident) published on 30 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Trudie Morse, Home Manager at Urmston House
Thank you for your kind review, we are so pleased to hear this.
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Review from P R (Nephew of Resident) published on 19 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Trudie Morse, Home Manager at Urmston House
Thank you for leaving us this wonderful review, we really appreciate it. We are so pleased to hear that you are happy with the care of your uncle and that he is as comfortable as can be here with us. Your lovely comments will be passed on to the team.
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Review from Susan R (Sister of Resident) published on 25 May 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from Alexandra W (Son of Resident) published on 24 August 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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The Review Score of 9.3 (9.250) out of 10 for Urmston House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Urmston House is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.25 Points relating to the number of positive Reviews for Urmston House is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2, which has been reached with 3 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jul 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Service Manager
Joined: 2019
I have been in post here since December 2019. Previous to this position I worked at Woodhouse in Southmead as a Deputy for 1 year prior to this.
I have worked within the Learning Disability sector for a long time and have found this is my niche.
Urmston house is a lovely 6 bed residential, and I have lots of experience here. I first started my career in 2016. I was employed on the Bank team as a support worker. Within 6 months I became a bank team leader and finally becoming a contracted Team Leader within a year. I was also nominated for an inspirational leader award in the Star awards, I made it to the national finals too!
I worked at Urmston for 3 years, when I left the company to pursue a managerial role elsewhere. That employment was not me and I returned to Shaw Healthcare after 6 months away!
Supporting the team here at Urmston means a great deal to me, working with the families and everyone is fab! Our service users are living their very best lives and knowing I have the experience of working with them for a few years now I hopefully have the knowledge and can offer guidance to my team.
Shaw have provided me with great support and I would not have been able to manage the home that I loved working in without their encouragement and recognition.
Job Title: Team Leader
Joined: 2019
I Started working here in February of 2019 as a support worker, having never worked in care before I had a lot to learn but I enjoyed every minute of it and was supported really well by the Shaw Team.
I have always been in two minds about working in the care sector even though my family and friends thought I would be amazing at it. I have to say they were right. In my first year working here I was nominated for being an inspirational individual as a support worker at the star awards, which are awards held annually by the company to uplift and reward staff. Shortly after a role came up for a Team Leader which my peers encouraged me to go for again I was nervous to take on the extra responsibility but I have had all the support and training that I have needed to help me progress.
As a team Leader I find my role challenging but fulfilling, I love being involved in finding ways to enhance our service users lives and being able to actively be a part of that change.
I love working for Shaw and working with such a brilliant team who are constantly looking for ways to enhance our service users lives. When I leave the home at the end of a working day I feel blessed to work with such amazing people who challenge my mind everyway.
Job Title: Service Administrator
Joined: 2020
I started working at Urmston House in January 2020. Since starting I have remained in my position as Administration.
I initially received Training from the Regional Administrator and since then I have had "on the job" training with my Manager, learning something new every day. I have also conducted E-Learning.
I work 24 hours per week, days, from Monday to Friday. I am responsible for: The ServiceUsers money, Petty Cash, inputting Bank Statements, checking & importing Rotas, filing, recording Incidents, processing Invoices, taking phone calls & general Admin duties.
I love coming to work, Urmston House is such a special place. The staff are warm & friendly & I feel like part of a little family. The Service Users are a joy to be with. Each day is different which makes my job special & unique.
