All fees are just a guide. These are reviewed and will reflect on the level of care and dependency each resident will require. Fees are agreed at the time of admission and is subsequently reviewed as and when there is a significant change in resident's care needs.
Westbury Nursing Home & Westbury Garden Suite welcomes visitors. They encourage families and friends to visit and spend as much quality time tight their loved ones as much as they can.
Parking on site and is accessed as soon as you enter the main entrance to the home. Parking spaces right at the main entrance and further down in front of the Westbury Gardens Suite.
Westbury Nursing Home & Westbury Garden Suite has a Review Score of 9.5 (9.499) out of 10, based on 14 reviews in the last 2 years. Over all time Westbury Nursing Home & Westbury Garden Suite has 29 reviews.
Review from S G (Daughter of Resident) published on 13 March 2025
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Review from Sara A (Daughter of Resident) published on 4 March 2025
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Review from Rhoda M (Daughter of Resident) published on 28 January 2025
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Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite
Thank you for giving us a five star review and sharing your observations and experience with us. We will continue aiming for excellence as every resident in the home deserves high quality care. It is always nice to see you visiting your mum regularly. Best wishes.
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Review from Helen B (Daughter of Resident) published on 8 November 2024
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Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite
Hi Helen, Thank you for sharing your thoughts and experience with us. Your feedback will inspire the staff to continue to provide quality/genuine care and strive for excellence. Kind regards, Westbury Care and Support Team.
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Review from Naomi H (Daughter of Resident) published on 22 October 2024
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Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite
Hi Naomi, Thank you for your excellent feedback, it will definitely inspire the staff to continually provide quality care. With this feedback, I can say that you feel reassured that your mum is in a good place. We will strive for excellence and that will be the foundation of everything that we do here at Westbury Care Home. Best wishes
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Review from Mary-Ann H (Daughter of Resident) published on 27 September 2024
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Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite
Thank you for giving us such wonderful feedback. I am sure the staff will appreciate this, especially since it is coming from you guys who are a loving and caring family. Your dad was very lucky to have you guys, and it also shows that he was such an amazing dad. From the manager and Westbury Care Team
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Review from Nicola J (Daughter of Resident) published on 10 September 2024
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Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite
Thank you for giving us an excellent review. I am sure the staff at The Gardens will be proud of themselves. We will work hard to maintain and provide high-quality person-centred care to the residents and visitors. Many thanks, The Garden staff.
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Review from S C (Son of Resident) published on 15 August 2024
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Review from Susan F (Daughter of Resident) published on 8 August 2024
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Review from Penny T (Daughter of Resident) published on 30 July 2024
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Review from A M (Nephew of Resident) published on 4 July 2024
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Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite
Thank you for your review of The Gardens; it is very much appreciated. We always aim to give the highest level of care, and this reflects in your email to us that we are achieving this. Activities and events are regularly advertised, but I agree that any events or updates can be emailed to residents' families, and we will put this in place.
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Review from June B (Daughter of Resident) published on 7 June 2024
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Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite
Hi June, thank you for your appreciation of the care and services that we provide to your mum. The staff will be thrilled to see this feedback. Kind regards.
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Review from Leona K (Granddaughter of Resident) published on 6 June 2024
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Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite
Hi Leona, thank you for the positive feedback that you have given us. We will do our best to provide the best care for your grandmother. Many thanks.
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Review from Christina C (Sister of Resident) published on 13 October 2023
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In my brother's last days, he received the most amazing end-of-life care that I've ever known, by all the staff. My family and I will forever be eternally grateful. We cannot sing the staff's praises enough, they truly are the most dedicated, committed team. We highly recommend this nursing home to anyone seeking a place for a loved one.
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Review from Clare H (Daughter of Resident) published on 17 August 2022
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Review from Sue B (Cousin of Resident) published on 4 August 2022
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Review from Victoria S (Granddaughter of Resident) published on 14 February 2022
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Review from Ian M (Friend of Resident) published on 25 November 2021
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Review from J W (Daughter of Resident) published on 25 October 2021
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Review from Angela R (Mother of Resident) published on 6 October 2021
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The Review Score of 9.5 (9.499) out of 10 for Westbury Nursing Home & Westbury Garden Suite is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.885 for Westbury Nursing Home & Westbury Garden Suite is calculated as follows: ( (147 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.885
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.614 Points relating to the number of positive Reviews for Westbury Nursing Home & Westbury Garden Suite is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8. 14 Positive Reviews ÷ 22.8 = 0.614
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Nov 2022
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Job Title: Registered Home Manager
Joined: 2022
Francis is a trained Nurse from the Philippines as well as a UK Registered Nurse, he has worked in Health & Social Care since 2004 and has held managerial posts since. He is very dedicated to raising the safeguarding profile of Westbury Nursing Home & Westbury Garden Suite through the delivery of high-quality person-centred care.
Job Title: Deputy Home Manager
Joined: 2023
Harvey was a Registered Nurse in the Philippines as well as a UK registered Nurse, he has worked in the NHS for 14 years and subsequently moved to health and social care in 2016 to date. He joined Westbury Nursing Home in 2023 as Deputy Manager. He is passionate about his own growth and development as a person and as a professional and is very much committed to providing an environment where residents and their families are nurtured and given the opportunity to experience meaningful and memorable lives while at Westbury Nursing Home.
Job Title: Head Housekeeper
Joined: 2017
Joseph joined Westbury Nursing Home in 2017 as Head of Housekeeping. He is responsible for ensuring that the home is immaculately clean at all times. He works with a dedicated Domestic Team who are committed to ensuring that the home meets the highest quality and standards of cleanliness and hygiene.
Joseph expressed that working at Westbury Nursing Home has given him the chance to work with lovely staff and residents, where he enjoyed meaningful interactions with them through their life stories. He feels that the camaraderie and tram work makes him feel like part of a big Westbury Family.