Westbury Nursing Home & Westbury Garden Suite

Falcondale Road, Westbury-on-Trym, Bristol BS9 3JH
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9.5 29 Reviews
  • Westbury Nursing Home & Westbury Garden Suite, Bristol
Westbury Nursing Home & Westbury Garden Suite are two separate buildings in one location.

Westbury Nursing Home welcomes residents with general and dementia nursing needs, while Westbury Garden Suite welcomes residents with residential needs.

Both homes are under one registration and are committed to providing focused care to the residents they look after. They love creating an environment where safety and comfort go hand in hand.

They are committed to providing individualised care where residents' choices, wishes and preferences are advocated every day. They believe that care and social activities are both crucial in maintaining a resident's high level of well-being and this is not only reflected in the good quality care their residents receive, but also in the variety of activities and events organised for residents to engage in every day - either 1:1 or group activities.

The home ensures that every resident will maintain a community life. This is supported by its links to the local community where there is a strong bond between Westbury Nursing Home & Westbury Garden Suite and the local community. There are a variety of events where families, friends and the local community are involved.

Every facility of the home is being maintained to enable their residents to feel at home.

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Care Provided by Westbury Nursing Home & Westbury Garden Suite

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 114 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Westbury Care Ltd
  • Person in charge
  • Francis De Villa (Registered Home Manager)
  • Admission Criteria
    • Westbury Nursing Home & Westbury Garden suite welcomes referrals from NHS, LA and direct referrals from general public.
    • Ages 65+
  • Room Information
    • Single Rooms (114)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 4

Funding & Fees Guide for Westbury Nursing Home & Westbury Garden Suite

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Nursing Care from £1,275
    • Self-Funded Nursing Dementia Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,100

  • All fees are just a guide. These are reviewed and will reflect on the level of care and dependency each resident will require. Fees are agreed at the time of admission and is subsequently reviewed as and when there is a significant change in resident's care needs.
  • (these prices are only a guideline, please contact Westbury Nursing Home & Westbury Garden Suite to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Westbury Nursing Home & Westbury Garden Suite welcomes visitors. They encourage families and friends to visit and spend as much quality time tight their loved ones as much as they can.


  • Parking

  • Parking on site and is accessed as soon as you enter the main entrance to the home. Parking spaces right at the main entrance and further down in front of the Westbury Gardens Suite.


Westbury Nursing Home & Westbury Garden Suite Reviews (29)

Total of 29, showing 1-20
9.5

Westbury Nursing Home & Westbury Garden Suite has a Review Score of 9.5 (9.499) out of 10, based on 14 reviews in the last 2 years. Over all time Westbury Nursing Home & Westbury Garden Suite has 29 reviews.

Overall Experience

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Review from S G (Daughter of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a happy 21 months at the Gardens before moving to the Nursing home for the final days of her life. I have previously reviewed the Gardens whose care even when she fell ill remained above and beyond.
The nursing home was exceptional in their care of mum and her family. They were professional
but also deeply caring. To be told it was an honour to care for mum so sums up their attitude. It made the end of her life as good as it could be.
These homes use no agency staff and are willing to do whatever it takes. The homes are both spotless and the residents, even when bedbound, kept spotlessly clean.
Thank you to you all.

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Review from Sara A (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Westbury Garden Suite since November. She has a warm, bright garden room which is always clean and tidy. She loves the activities available, especially singing, and trips out are a highlight for her. Food is excellent and served on welcoming small group tables, and the home
has a cozy, comfortable family feel to it. The staff excel in their warmth, compassion and professionalism, really caring for the residents and taking time to get to know them well.

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Review from Rhoda M (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely well looked after by Westbury Care Home during the Christmas and New Year Holiday. Westbury Care Home provided good entertainment prior to the festive season and after. This is a loved feature of the Home, and many of the residents look forward to the singing which they are
able to join in with. Recently pets were brought to the home, so that the residents could enjoy interacting with different animals. The home was beautifully decorated. Two lovely Christmas trees placed so that all could enjoy them. The staff worked very hard over the holiday period giving my mother an enjoyable, comfortable Christmas, even though she was unable to at times, enjoy the lovely community atmosphere, as she is 99 years old, and finds this difficult.

Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite

Thank you for giving us a five star review and sharing your observations and experience with us. We will continue aiming for excellence as every resident in the home deserves high quality care. It is always nice to see you visiting your mum regularly. Best wishes.


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Review from Helen B (Daughter of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly wonderful home for my mother who has Parkinson's disease and dementia. Staff are so caring, taking their time to get to know all the residents individually and helpful when you have questions. Nursing staff and management have exceptional attention to detail and communication is effective and
timely. Everyone is approachable. Whole place is spotless, activities are varied and activity leads go the extra mile. Thank you! I would definitely recommend this lovely home.

Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite

Hi Helen, Thank you for sharing your thoughts and experience with us. Your feedback will inspire the staff to continue to provide quality/genuine care and strive for excellence. Kind regards, Westbury Care and Support Team.


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Review from Naomi H (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a fairly new resident at Westbury Care Home. I am so grateful for all the care, kindness and respect that has been shown to her. The home is spotless and the meals are nutritious and tasty. Teatime always has its treats. My mother has just celebrated her 99th birthday. There were banners,
balloons and a beautiful cake, all done by the staff. Thank you for the treatment and care she has received from all members of staff. A truly outstanding organisation.

Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite

Hi Naomi, Thank you for your excellent feedback, it will definitely inspire the staff to continually provide quality care. With this feedback, I can say that you feel reassured that your mum is in a good place. We will strive for excellence and that will be the foundation of everything that we do here at Westbury Care Home. Best wishes


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Review from Mary-Ann H (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father moved into Westbury Nursing Home after being told he was palliative from hospital. The manager, nurses, carers, cooks, cleaners and entertainment lady were all so lovely in caring for Dad. They were all compassionate, and sympathetic to Dad's needs and requests with dignity, kindness patience
and understanding. As a family, we were treated so well with refreshments, quiet space always a welcome smile from staff and a hug if needed and kept up to date with dad's care.
We as a family cannot recommend this place enough for the care of your loved one.
The nursing home made my dad's last weeks, comfortable with monitoring dad's pain relief and symptoms. Treated Dad with dignity and respect always speaking to Dad directly and honouring his every request, so kind of you all.
They looked after Dad and us as a family, with kindness care and compassion, huge thank you from the bottom of our hearts.

Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite

Thank you for giving us such wonderful feedback. I am sure the staff will appreciate this, especially since it is coming from you guys who are a loving and caring family. Your dad was very lucky to have you guys, and it also shows that he was such an amazing dad. From the manager and Westbury Care Team


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Review from Nicola J (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Westbury Gardens from Kent, having had a short spell in hospital after a fall at home. The staff were wonderfully supportive as he settled during what was a very difficult time for him. The garden is a lovely, thoughtfully furnished home. With only 20 residents, it's not too big and
the overall atmosphere is homely. It has a beautiful garden which is well looked after and is lovely to sit in. Many of the staff have been there for years and there is a good rapport between them. The food is excellent and there is a good range of activities. The staff are all very helpful and communicative and I'm confident my father is being well looked after. It is a very well organised and managed home and we couldn't be happier with our choice.

Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite

Thank you for giving us an excellent review. I am sure the staff at The Gardens will be proud of themselves. We will work hard to maintain and provide high-quality person-centred care to the residents and visitors. Many thanks, The Garden staff.


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Review from S C (Son of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have travelled a long way to visit our mother and were apprehensive as to what kind of nursing home she is in. On arrival, we were so relieved and happy to find such a lovely, cheerful and bright home she is in. We feel content and happy knowing she is in such a caring and good hands. We feel she
has settled well, considering how many moves she has made. She enjoys the food and is very pleased with how many times her room is cleaned. We are confident that her time and good care will continue as we've witnessed. Thank you.

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Review from Susan F (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for two years. Initially, she was reluctant to go into care but now she acknowledges it was a great move. The home is a lovely environment and the staff are wonderful. The quality of nursing care is first-class. One of the biggest advantages of being in the home is
the level of social interaction. The home recently put on a stage show which involved both residents and staff. It gave my other a real joy and was a truly enjoyable event. Social functions and entertainment are regular events here in the home.

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Review from Penny T (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A delightfully caring, peaceful and harmonious home that gives individual thought to the needs of all residents of the Gardens at the Westbury. In the time that my mum has been there, she has relaxed and flourished and I can always feel confident that she will be safe and well looked after.

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Review from A M (Nephew of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff know and understand my aunt well. They adapt their approach as things change. There is currently an activities coordinator, and it is good to have the regular activities that go with that. Staff ring us promptly about my aunt if the need arises. Email could be used more to get information about
events and general updates about the home through to residents' families.

Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite

Thank you for your review of The Gardens; it is very much appreciated. We always aim to give the highest level of care, and this reflects in your email to us that we are achieving this. Activities and events are regularly advertised, but I agree that any events or updates can be emailed to residents' families, and we will put this in place.


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Review from June B (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for just two weeks. The treatment and care she has received have been outstanding from all members of staff. We as a family have all said what a wonderful nursing home it is. We are always made welcome when we see Mum and we go at any time. I just can't praise everyone
enough for their fantastic care. Well done all.

Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite

Hi June, thank you for your appreciation of the care and services that we provide to your mum. The staff will be thrilled to see this feedback. Kind regards.


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Review from Leona K (Granddaughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is currently in Westbury Nursing Home and I don't think she could be treated better! The staff are always so friendly when I go in to visit her and I love that I can still have 1-1 time with her. She is the lady who never wanted to leave her last home but since being diagnosed with Dementia,
we had to find something more appropriate to help her long term. Knowing she is safe here is such a weight off of the shoulders. Sadly in hospital, she was never rehabilitated so lost most of the strength in her legs but this care home makes her as comfortable as possible and for that I'm so grateful! She has also gained weight back since being here (she was becoming very frail) and the staff are always coming around with meals and cake! The rooms are quite dated but I think this is appropriate for the elderly. Thank you for looking after my Nan and giving her the care that she needs. Our family were admittedly struggling before we found you and we are all at ease now she is happy and safe!

Reply from Francis De Villa, Care Manager at Westbury Nursing Home & Westbury Garden Suite

Hi Leona, thank you for the positive feedback that you have given us. We will do our best to provide the best care for your grandmother. Many thanks.


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Review from Christina C (Sister of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother who was diagnosed with dementia, was a resident for 18 months. I can honestly say he received the very best care, kindness and respect from all the staff that I could ever wish for him. This gave me immense peace of mind knowing he was being so well looked after. All the staff were always
supportive, helpful and kind to myself and my husband. Every time we visited we were always supplied with endless tea, cake and biscuits. They came across to us like nothing was too much trouble, always going above and beyond. They also helped celebrate his birthday with banners, balloons and cake of which we all thoroughly enjoyed.


In my brother's last days, he received the most amazing end-of-life care that I've ever known, by all the staff. My family and I will forever be eternally grateful. We cannot sing the staff's praises enough, they truly are the most dedicated, committed team. We highly recommend this nursing home to anyone seeking a place for a loved one.


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Review from Clare H (Daughter of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely nursing home, the managers, nurses and care staff, are wonderful. They are kind, respectful, gentle and very patient. The level of care is of an excellent standard and the home is spotless and the cleaners make it sparkle. The food is excellent which is very important to my dad. When
it was my parent's 75th wedding anniversary they arranged a meal for them to have together and made such an effort to make their day special, with balloons, banners and a cake. They went above and beyond. I am a registered nurse myself and I looked at a lot of nursing homes. I know quality care when I see it and the Westbury nursing home provided everything we were looking for in a care home for my 94-year-old dad.

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Review from Sue B (Cousin of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in the Westbury since February 2018. Her continual care is second to none. We are always welcome when we visit. She is always clean, well fed and treated with great dignity. I couldn't be more grateful for her first-class care during lockdown. Due to her deteriorating condition, she
can be awkward but the staff are kind, patient and manage a smile. I am so grateful.

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Review from Victoria S (Granddaughter of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's home from home! What a wonderful place to be! My Grandmother is so very content at the Westbury Gardens Residential Home and this shows with such positive comments she gives about staff and general care. She has also said the meals throughout the day are hotel standard! If there is anything she
ever needs, staff go out out of their way to accommodate this; nothing is ever a problem. The staff are so kind and gentle. Even when they pick up the phone, greet you at the door or even help to set up a Facetime call, they are so friendly. This is heartwarming when you know a loved one is in their care. Thank you for making her so welcome and so well looked after.

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Review from Ian M (Friend of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. My friend is treated with care and dignity by the whole staff team. Management and support staff, including receptionists and activities organisers, are excellent. My friend's needs are dealt with in a thoughtful and responsive way. They have dealt with the whole covid pandemic most
successfully.

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Review from J W (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is living in Westbury Gardens Residential Home, which is part of The Westbury.
Moving from a much-loved home of his own to residential care during a pandemic was never going to be easy. However, despite all the difficulties, the staff here have been excellent. All the carers, without exception,
have been kind and patient, nothing is too much trouble. Communication between the staff and our family is good. The latter being of particular importance over the last year or so. My Dad says himself that he is very well cared for. His room is kept clean and fresh. He says the food is plentiful and of good quality. Dad feels safe and is always happy to return after a trip out. Westbury Gardens has a warm, cheerful feel and we are fortunate to have found such a great place for Dad to call Home.

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Review from Angela R (Mother of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home very well run through this difficult time of the pandemic. Understandably they have stuck by their rules and gradually allowed more frequent visits for more people. So I am beginning to see more of the staff and have more of an idea on daily activities as well as seeing
my daughter's room.

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Current Review Score: 9.5 (9.499)

Overview of Review Score

The Review Score of 9.5 (9.499) out of 10 for Westbury Nursing Home & Westbury Garden Suite is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Westbury Nursing Home & Westbury Garden Suite is calculated as follows: ( (147 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.614 Points relating to the number of positive Reviews for Westbury Nursing Home & Westbury Garden Suite is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8. 14 Positive Reviews ÷ 22.8 = 0.614

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

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Francis De Villa

Job Title: Registered Home Manager

Joined: 2022

Francis is a trained Nurse from the Philippines as well as a UK Registered Nurse, he has worked in Health & Social Care since 2004 and has held managerial posts since. He is very dedicated to raising the safeguarding profile of Westbury Nursing Home & Westbury Garden Suite through the delivery of high-quality person-centred care.


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Harvey Judovich

Job Title: Deputy Home Manager

Joined: 2023

Harvey was a Registered Nurse in the Philippines as well as a UK registered Nurse, he has worked in the NHS for 14 years and subsequently moved to health and social care in 2016 to date. He joined Westbury Nursing Home in 2023 as Deputy Manager. He is passionate about his own growth and development as a person and as a professional and is very much committed to providing an environment where residents and their families are nurtured and given the opportunity to experience meaningful and memorable lives while at Westbury Nursing Home.


Joseph

Joseph Trinidad

Job Title: Head Housekeeper

Joined: 2017

Joseph joined Westbury Nursing Home in 2017 as Head of Housekeeping. He is responsible for ensuring that the home is immaculately clean at all times. He works with a dedicated Domestic Team who are committed to ensuring that the home meets the highest quality and standards of cleanliness and hygiene.


Joseph expressed that working at Westbury Nursing Home has given him the chance to work with lovely staff and residents, where he enjoyed meaningful interactions with them through their life stories. He feels that the camaraderie and tram work makes him feel like part of a big Westbury Family.


Frequently Asked Questions about Westbury Nursing Home & Westbury Garden Suite

What types of Care is Westbury Nursing Home & Westbury Garden Suite registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westbury Nursing Home & Westbury Garden Suite provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westbury Nursing Home & Westbury Garden Suite have?

There are 114 Single Rooms.

What are the Facilities & Services at Westbury Nursing Home & Westbury Garden Suite?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westbury Nursing Home & Westbury Garden Suite to the centre of Bristol?

3.2 mile(s) as the crow flies, distance by road may be significantly further.