Elm View Care Home

Moor Lane, Clevedon BS21 6EU
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9.7 68 Reviews
  • Elm View Care Home, Clevedon
A talented and versatile team at Elm View Care Home offer care and support for a wide range of needs, including residential, nursing, respite, convalescence and palliative as well as Parkinson's care.

Situated in the popular town of Clevedon, this purpose-built modern home provides warm and welcoming accommodation with comfortable rooms and beautiful gardens. All bedrooms are well-decorated and residents are welcome to personalise their surroundings.

Food is homemade and can be enjoyed in the elegant dining room or in the privacy of residents’ own bedrooms. All loved ones are made to feel welcome when visiting.

The activities programme is organised so that each residents’ tastes and abilities are accounted for. There are arts and crafts classes and a gardening club, as well as seasonally themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Elm View Care Home'.

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Care Provided by Elm View Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Chris Boudet (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elm View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Elm View Care Home Reviews (68)

Total of 68, showing 1-20
9.7

Elm View Care Home has a Review Score of 9.7 (9.702) out of 10, based on 21 reviews in the last 2 years. Over all time Elm View Care Home has 68 reviews.

Overall Experience

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Date Published

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Review from C G (Niece of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

A lot of time and money and disruption over more than 4 months has been involved in refurbishment here and it's still ongoing. However I'm disappointed that money hasn't been spent on employing more care staff.
My aunt has assisted feeding, yet when I was visiting her, coffee was brought without sugar
(she's been there over 3 years so it should be routine); and no one arrived to assist, or to check we were OK helping her. If I'd not been there, it would have been left on a table she can't see or reach to go cold.
Answer to call bell is way too long, resulting in residents having an accident when they need toilet assistance.
Activities in the lounge are for a small number of residents who are able to access them. A nice activity would be for someone simply to visit the very frail and sit with them for companionship.

Reply from Lisa Henderson, Customer Care Advisor at Elm View Care Home

Thank you for taking the time to leave a review. We appreciate that refurbishment can be disruptive and we have tried our best to minimise the impact on our residents during this time. The work is almost complete and we hope our residents will enjoy our newly furbished areas. We have liaised with the home manager who has confirmed that Elm View is currently fully staffed and that our activities programme includes a mix of activities and one to one sessions. The health and wellbeing of our residents is an absolute priority for us and whilst we can't discuss specific cases or personal details here, our care home manager would welcome the opportunity to discuss with you the concerns you raise about your relative. You can contact the home directly by calling 01275 872088. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.


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Review from Lisa S (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Elm View for 4 years now and the care has been wonderful. The new manager is second to none. She is an amazing asset to the home and displays all the qualities one would wish for from a resident's and family member's perspective. She has time to listen, is kind and empathetic
and is always willing to go that extra mile for both resident and their loved ones. A true professional, who is proactive, honest, trusted and considerate. Her staff are also superb - always smiling and welcoming. The home's recent refurbishment makes the place feel more homely.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Hazel S (Daughter of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well looked after. The staff are amazing and the new manager can't do enough for us. Everything was very good.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Elm View for your stay.


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Review from Jane S (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we looked around we have found this a very welcoming and friendly place. The staff are kind and caring and we are very happy with the care my Mum is receiving. The garden area is delightful, and her room is bright and cheerful.

Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Margaret C (Friend of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is so welcoming. The smell when I visit is lovely. The staff that I have spoken to are always polite and smiling. Very clean. It's a joy to visit.

Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you feel such ease when visiting our Elm View Care Home and we are looking forward to seeing you again soon.


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Review from H D (Husband of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very helpful. Always with a smile. Garden is very relaxing.

Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after, thank you for your feedback. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from Roberta B (Wife of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with interview. Seemed to be aware of all the circumstances.
Pleasant and helpful.

Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear words like “Pleasant” and “Helpful” being used to describe our care and we are pleased to hear that Elm View are aware of all of your circumstances. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from S G (Respite Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose this care home in the town where I live for a recovery period following a hip replacement operation (I am a fit 88-year-old). I was pleasantly surprised by everything I found here. My room was well equipped and corridors very suitable for tentative walkers on frames and crutches. All the staff
were totally friendly. Food had choices and was always very tasty. Any need was met. Meals could be taken in the bedroom or the dining room. Entertainment was provided in a lounge in the afternoon. I extended my stay by a week so that speaks for itself.

Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are really pleased to hear you had such a wonderful experience and felt so at ease whilst in our care. It's great to hear everything from our food, to the entertainment and home facilities were at an excellent standard. Thank you for choosing Elm View for your stay.


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Review from M L (Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A high ratio of staff to residents. A very caring atmosphere and dignity is observed at all times. Everybody is very competent.

Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home

We appreciate you taking the time to leave us your comments. We are very pleased to hear you feel the staff at Elm View feel so well looked after and dignified with the care they provide. We will certainly pass your comments on to the manager.


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Review from Lynda P (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff have given the utmost care and attention to my father. He was with you for five and a half months. I’m sad he never got to see the garden or the restaurant, but this can’t be helped. He was so well looked after, and for this, I am eternally grateful. I truly cannot fault you.

Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time, and we hope Elm View care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from A B (Husband of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The best care home my wife has been in over the last 15 years. Staff are all friendly, helpful and caring, the catering staff are excellent as are the cleaners and the laundry staff. The maintenance person is also very good and helpful.

Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear words like “friendly, helpful and caring” being used to describe our care. We hope to continue providing your wife with the best possible care and we look forward to seeing you again soon.


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Review from Julie S (Daughter of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Elm View since November 2022. She is very unwell and bedbound and in the the midst of a very difficult time, the staff at Elm View have been very kind and look after my mum so well. They are also very kind to our family. The food is great and the activities are amazing. It gives me
peace knowing my mum is looked after and cared for here.

Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Joy K (Wife of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Elm View Care Home for 2.5 years. Mostly the care has been very good but due to the staff shortages and agency staff, there have been times I haven't been happy with my husband's care. Not the fault of the staff, the staff have been very kind and supportive to myself and my husband
during some very difficult times.

Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “kind” and “supportive” being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service and please let us know if there is anything we can do to make Husband's stay as comfortable as possible.


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Review from J K (Daughter-in-law of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum in laws description of Elm View: "If you want something, you only have to ask. The staff are lovely!"

Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. We are very happy to hear you, and your mother-in-law can feel at ease in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Joy K (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly.

Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for taking the time to leave your review. We hope to continue providing your loved one with the best possible care.


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Review from Margaret L (Wife of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find staff helpful and efficient.

Reply from Eden Tomlinson, Customer Service Adviser at Elm View Care Home

We appreciate you taking the time to leave a review, we are happy you find our staff helpful and efficient. We hope to continue providing your loved one with the best possible care.


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Review from Hazell C (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and always ready to make the residents comfortable. Whilst singing entertainment does not appeal to my mother as she is profoundly deaf. She is quite happy with the personal contacts from the staff.

Reply from Eden Tomlinson, Customer Service Adviser at Elm View Care Home

Thank you for taking the time to leave your review, It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Bettie M (Respite Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for two weeks after a new knee operation. Have been treated with kindness and respect from day one. Nothing has been too much trouble for any of the staff. Would recommend this place to all my friends.

Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear words like 'treated with kindness' and 'respect from day one' being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care and thank you for choosing Elm View for your stay.


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Review from M G (Power of Attorney of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring staff. Well, looked after. Food is good, are helpful with meal requirements.

Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear words like “Kind” and “caring” being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from J W (Respite Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff very professional. They worked extremely well as a team and were always cheerful and carried out their work diligently. They were kind and considerate and there was nothing too much trouble. Both day and night staff were very good.

Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear words such as “kind” and “considerate” being used to being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Elm View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Elm View Care Home is calculated as follows: ( (182 Excellents x 5) + (49 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 242 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elm View Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

For information about bed vacancies please call the home who will be happy to assist.


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Elm View Care Home

What types of Care is Elm View Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elm View Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Elm View Care Home have?

There are 43 Single Rooms.

What are the Facilities & Services at Elm View Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elm View Care Home to the centre of Clevedon?

0.2 mile(s) as the crow flies, distance by road may be significantly further.