Review from F M (Niece of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

My auntie has COPD. During this coronavirus pandemic, she has to isolate in her room. This is a very lonely shrinking world that she now has to live in. The staff have done all they can to make her life as easy and pleasant as they can. We even managed to have a face to face chat over 2hrs through glass

doors - that cheered us both up. My auntie has issues with her toileting and this sometimes can be an issue for her - speed is of the essence which isn't always achievable.

Reply from Emily Wilson, Customer Services Adviser at Elm View Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your Auntie in our care. Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Hopefully, you can see her properly soon. Please let us know if there is anything else, we can do to help.

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Review from P P (Niece of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

Always a friendly greeting. Good to see the familiar staff. Good communication over the covid-19 situation.

Reply from Emily Wilson, Customer Services Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for trusting us with your loved one’s care.

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Review from P C (Son of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Elm View in April from hospital after a hip operation. She had fallen in her care home which was unable to provide the necessary nursing care. She had not been tested for coronavirus and had to be kept in isolation for two weeks.
No family visit has yet been possible so the

judgements made here rest in part on local knowledge and local reputation. Her immediate family are both local and abroad. Elm View has kept in touch with us and telephone contact has been good.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us such lovely comments.

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Review from E C (Resident) assisted by family/friend published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience

On arriving at Elm View I was greeted by a care helper that I remembered from one of my previous respite visits and she remembered me. I soon met others that I knew. My room was small and cleaned, together with the bathroom, daily with bins emptied and towels changed. Meals were plentiful and varied

but I did find that the vegetables tended to be overcooked. I assume that they were easier to eat for a number of the residents. I often ate in my room as I found eating at a table with several other people when few or no words were spoken rather disconcerting. On numerous occasions, I met two women in the garden or lounge and enjoyed long chats. In the afternoon various activities were arranged with two musical concerts being particularly enjoyable. Excellent. All members of the care and medical staff were always professionally and socially great.
I found them all easy and interesting to talk to. I always felt completely safe from the current virus.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Paul R (Son of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

No experience of any other homes, other than the news and anecdotes, but for this one the staff are communicative, helpful, caring, largely conscientious and competent. Facilities are good and clean.
Sometimes procedures for writing up care duties are not carried out consistently and sometimes the

regime for care (movement, bed turning etc) slides. Sometimes also comments in the records regarding our mum's understanding of her surroundings, of what is happening to her, or said to her, are very misleading (by being too optimistic, crediting her with more awareness than she has), but they are the only negatives.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We will discuss your feedback with the home’s manager to help us continually improve our service, thank you.

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Review from V E (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

The staff are always there to help.

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Review from B B (Son-in-law of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience

Since my mother-in-law has been admitted she has over the years been well cared for. She has been happy and now as she is in extremely poor health even more cared for. As I live some 2 hundred miles distance I have been kept aware of both her and the general situation by the staff on a regular basis.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do for you or your family.

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Review from Neil D (Son of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience

Thank you for looking after my father so well over the past year. I felt the team at Elm View genuinely cared about him.
He celebrated his 94th birthday at Elm View in May and was made to feel very special. Even during this difficult time, we were in regular contact with him via WhatsApp and Facetime,

etc.
Thank you again.

Reply from Emily Wilson, Customer Services Adviser at Elm View Care Home

We really appreciate you taking the time to share your lovely comments regarding Elm View Care Home. We are so pleased to hear you are happy with the care your Father is receiving, and he enjoyed his special day. Please let us know if there is anything else we can do for you or your family.

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Review from David S (Husband of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience

For the last two years I have seen the love and care that has been shown to my wife. I cannot praise the home and the staff highly enough.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We are very happy to hear you can feel at ease with your wife in our care, thank you for the kind words.

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Review from J M (Niece of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience

My uncle was a resident for nearly 3 years. The staff have always been amazing with him going above and beyond to make him happy and settled. Sadly he recently passed away. It was so difficult for us all because of Lockdown, however, the staff have been fantastic, phoning us and making sure he got to

speak to us regularly. It was a massive comfort to know that other people who loved and cared for him as we did were with him at the end of his life.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from J M (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Elm View for almost 4 years, she has always been very happy there. The staff are more like family. She takes part in all of the activities some have even been created for her. The choir which she was asked to help run has been a success, not just for her but the other

residents and staff. We have recommended this home to many people.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Julia K (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience

Elm View is a warm and wonderful home. My mother and mother-in-law have been residents here for over three and two years respectively.
All the staff are kind, attentive and professional, and we’ve shared many laughs together.
Knowing this has been a great source of comfort to me and my family, particularly

during the recent weeks of confinement due to the Covid virus.
I know that both my mum and mum-in-law are in the best of places - sheltered from harm and cared for by devoted, loyal and cheerful carers.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We are very happy to hear you can feel at ease with your mother-in-law in our care. Thank you for such lovely feedback.

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Review from Imy P (Wife of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

As my husband has dementia, I, as his wife and carer, can confirm that my husband had a very happy 11 nights stay at Elm View. He praised the caring and loving attitude towards him. Due to his illness, he did not remember many details except the kindness of the staff and the excellent chef who, obviously,

produced food which he loved.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

Thank you Imy, for leaving such a sincere message. Please let us know if there is anything else we can do to help you through such a difficult time.

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Review from Stanley N (Respite Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience

I stayed at Elm View for a week of respite care. Without exception, the staff treated me with friendly respect and consideration. Quite apart from aspects of care, such as nursing and food, they even offered me their technical expertise so that I was able to take advantage of the Wi-Fi connection and

enjoy some of the entertainment available from the internet.

I shall have no hesitation in recommending Elm View to any of my friends who may be looking for that little bit of extra TLC.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

Thank you for your kind words, Stanley. We are very happy to hear you had some quality TLC at Elm View, please don't be a stranger and drop by for a visit.

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Review from Eileen S (Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience

The room was pleasant with an attractive view. The staff were friendly and competent. My stay was a pleasant break between a hospital stay and returning home.
My main complaint is that despite requests I was unable to receive communion during my 3 week stay. I feel this a distinct weakness on the

part of the home. I was assured before I left hospital that a priest visited regularly. (Once a year?) It also took 2 weeks plus before I was given the correct code to access Wi-Fi with family in Australia. Internet access is important to me.

Reply from Josephine Gaupholm, Customer Adviser at Elm View Care Home

Thank you for your review of Elm View Care Home. We are pleased to hear that overall you have had a pleasant stay and appreciate your comments regarding not being able to receive communion during your time there. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team

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Review from Roy E (Respite Resident) assisted by family/friend published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience

I came here for 11 days respite whilst my partner went on holiday.
I found it to be a very nice place to stay, with very friendly and helpful staff.
I will certainly come here again.
Highly recommend.

Reply from Josephine Gaupholm, Customer Adviser at Elm View Care Home

Thank you for your review of Elm View Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home and the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Sylvia B (Respite Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience

I went to Elm View Care Home for convalescence after my discharge from hospital. My 10 days in Elm View Care Home, I was looked after very well. The staff were very kind and caring. All the meals excellent. All the care gave me a good start to return home.

Reply from Gabriella Mills, Customer Adviser at Elm View Care Home

Thank you for your review. We are pleased to hear that you have had a pleasant stay in Elm View while recovering from your hospital stay. We appreciate your comments of our staff and will share your review with the home's manager. The Bupa Customer Care Team.

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Review from Hazel S (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

My Mother who is 91, was taken ill and spent a week in hospital. She had to be discharged to a home, not back to her flat. Staff were conscientious, friendly and helpful. They have taken great pains to integrate her into the community. The nursing staff have also been very active and successful in organising

GP's to control pain and other medical issues. Also good support and clarity from admin staff.

Reply from Holly McGough, Customer Adviser at Elm View Care Home

Thank you for your review. We are pleased to hear about your mother's positive experience at Elm View. Our residents' health and wellbeing is our absolute priority and we appreciate your comments. We will share your views with the home's manager. The Bupa Customer Care Team.

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Review from Kim B (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience

From the time my mother checked in until the time she checked out, the whole experience was very good. The quality of care is of high standard. The food was very tasty, staff friendly, happy and polite. Elm View itself was clean and tidy,

Reply from Stephen Rondel, Customer Adviser at Elm View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We take pride in our care, cleanliness and friendliness.

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Review from John P (Resident) assisted by family/friend published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

Beautiful room, large well equipped and very clean. Staff are extremely helpful and very friendly, nothing is too much trouble. The food is also good. Would not hesitate to recommend this home.

Reply from Jayne Duck, Customer services administrator at Elm View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Elm View Care Home

Care Provided by Elm View Care Home

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Funding & Fees Guide for Elm View Care Home

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