Elm View Care Home

Moor Lane, Clevedon BS21 6EU
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9.7 68 Reviews
  • Elm View Care Home, Clevedon
A talented and versatile team at Elm View Care Home offer care and support for a wide range of needs, including residential, nursing, respite, convalescence and palliative as well as Parkinson's care.

Situated in the popular town of Clevedon, this purpose-built modern home provides warm and welcoming accommodation with comfortable rooms and beautiful gardens. All bedrooms are well-decorated and residents are welcome to personalise their surroundings.

Food is homemade and can be enjoyed in the elegant dining room or in the privacy of residents’ own bedrooms. All loved ones are made to feel welcome when visiting.

The activities programme is organised so that each residents’ tastes and abilities are accounted for. There are arts and crafts classes and a gardening club, as well as seasonally themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Elm View Care Home'.

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Care Provided by Elm View Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Chris Boudet (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elm View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Elm View Care Home Reviews (68)

Total of 68, showing 61-68
9.7

Elm View Care Home has a Review Score of 9.7 (9.702) out of 10, based on 21 reviews in the last 2 years. Over all time Elm View Care Home has 68 reviews.

Overall Experience

  • 53
  • 13
  • 2
  • 0
  • 0

Date Published

68
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6
21
47

Review from Judy H (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A delightful small care/nursing home. Excellent care. Considerate and supportive to resident and family.

Reply from Jayne Duck, Customer services administrator at Elm View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Sheila R (Respite Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I left the hospital on the 5th January and moved to Elm View until the 12th January. The staff and carers treated me with utmost kindness and courtesy. Medically, I was cared for efficiently with staff patiently explaining all the steps to recovery. I would have no hesitation in returning to Elm View
and recommending the staff and home to my friends.

Reply from Jayne Duck, Customer Services Administrator at Elm View Care Home

Thank you for your review. I hope that you are now fully recovered. It is so nice to hear that you enjoyed your stay with us and I hope that you will come and stay with us again for some respite care.


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Review from Maria P (Daughter-in-law of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Elm View for nearly [two/five] years, having been admitted for palliative care. The support and care she receives from all staff, on a daily basis, demonstrates true professionalism, real care and concern as well as a genuine interest in how she is. Should she
require a doctor, she sees her within that day. Her medical needs are met, as well as her social and emotional ones. She loves the activities provided and looks forward to meeting with the other residents. A fantastic job by all.

Reply from Jayne Duck, Customer services administrator at Elm View Care Home

Thank you for your review. It is so lovely to hear that your mother in law is happy and enjoying the different things that are on offer for her and other residents. It must give you and your family peace of mind knowing that she is well cared for.


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Review from Michael A (Friend of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited friends and relatives at the home for the last 4 years and am aware that the unit has struggled with staffing and other issues. However on my visit on 11th April I met my friend/patient in the day room. I was struck by the large number of staff about, creating a lively discussion group
for the patients, and assistance for those too ill to help themselves.

Reply from Emily Wilson, Customer Service Administrator at Elm View Care Home

Thank you for your feedback, we really appreciate hearing improvements that our homes are making. The Bupa Customer Care Team.


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Review from Rob F (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elm View creates a peaceful, warm and inviting atmosphere. All staff are friendly and approachable. It's always clean and the foyer gives an excellent impression of what is to come. I have been visiting my mum for over 3 years now and she is always happy and well-cared for. When she was 100 the staff
created a very happy day for her and I would not hesitate to recommend Elm View. It's well respected in the town.

Reply from Emily Wilson, Customer Service Administrator at Elm View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from K H (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was well looked after and very happy during his stay at Elm View. All the staff were so lovely, always cheerful and very caring. Pleasant surroundings. The home was always clean with a lovely garden. Lots of activities to keep everyone engaged. I would have no hesitation in recommending Elm
View.

Reply from Jayne Duck, Customer servicies administrator at Elm View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Geoffrey (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a first class care home and is the best I have seen. The staff have been most helpful at all stages of our contact and my father's residence at the home. We are very fortunate that they have been able to accommodate my father on his discharge from hospital.

Reply from Rose Pickering, Customer Service Administrator at Elm View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jean (Wife of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my husbands second stay for respite care. On arrival he was welcomed back and very soon settled in. It was clear that staff had noted any issues from his previous stay and had tried to make life easier for him (e.g. he had problems with the lift, so this time was able to have a room on the
ground floor, easily accessible to lounge and dining room.) I left for my holiday secure in the knowledge he was being well cared for by excellent staff in a very pleasant environment.

Reply from Lydia Waller, Customer Service Administrator at Elm View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Elm View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Elm View Care Home is calculated as follows: ( (182 Excellents x 5) + (49 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 242 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elm View Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

For information about bed vacancies please call the home who will be happy to assist.


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