Very welcoming and friendly and not the usual appearance of the average care home.
Anthony K (Husband of Resident)
100% at this home and makes one feel very relieved and happy to know they are in such capable hands.
H A (Partner of Resident)
They are always on the go and so busy, but will always make time to chat to Mum
Tracey W (Daughter of Resident)
N/A
Off street parking
Clarence Park has a Review Score of 8.0 (8.009) out of 10, based on 5 reviews in the last 2 years. Over all time Clarence Park has 34 reviews.
Review from Malcolm S (Resident) assisted by family/friend published on 22 October 2024
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Overall Experience
3.0 out of 5
Reply from Pip Harris, Marketing Manager at Clarence Park
Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support you receive and that you feel comfortable speaking openly with our staff and management. It's great to know that you're enjoying most of the food and drink, and that your room is meeting your needs. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.
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Review from John B (Brother-in-law of Resident) published on 22 October 2024
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4.0 out of 5
Reply from Pip Harris, Marketing Manager at Clarence Park
Thank you for sharing your experience and for choosing Clarence Park Care Home for your brother-in-law's care. We're glad to hear that you're overall satisfied with the care and treatment he has received and that you've built a good rapport with our staff and management. Open communication is a priority for us, so it's wonderful to know that you're able to discuss daily experiences and collaborate on important matters like his health and medication. We appreciate your feedback and remain committed to providing the best possible care.
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Review from H T (Sister of Resident) published on 15 October 2024
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5.0 out of 5
Reply from Pip Harris, Marketing Manager at Clarence Park
Thank you for taking the time to write this review. It is lovely to hear that you found our staff to be caring and that you appreciated the spacious communal areas. We believe in creating a warm, welcoming environment for both residents and their families, so we're glad that our flexible visiting hours allowed you to spend time with your loved one. Thank you again for your review, we'll continue to maintain our high standards of care and comfort.
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Review from Margaret H (Daughter of Resident) published on 11 October 2023
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Overall Experience
4.0 out of 5
Reply from Teresa Monk, Manager at Clarence Park
Thank you for your kind comments about Clarence Park. We are happy to hear you are pleased with the overall care and attention that your mother received and that you would return to stay with us again. Kind regards.
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Review from Ann B (Wife of Resident) published on 9 June 2023
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Overall Experience
5.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Thank you for your kind comments about Clarence Park. We are pleased you are happy with the way the home is run and that the staff are helpful. It is good to hear you are pleased with the overall care and attention.
Kind regards.
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Review from Patricia B (Respite Resident) published on 2 February 2023
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Overall Experience
5.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Thank you so much for your positive review of Clarence Park. We are very happy that you enjoyed your stay.
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Review from S W (Wife of Resident) published on 2 February 2023
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5.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Thank you so much for your positive review. We are very happy you are pleased with the way your husband was treated at Clarence Park.
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Review from Victor C (Resident) published on 4 November 2022
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5.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Thank you Victor for your review, we are pleased you are happy with the care provided at Clarence Park. As you know, staffing and recruitment are hard currently across the country. We always endeavour to have safe numbers of staff on duty.
Kind regards,
Caroline.
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Review from W L (Resident) published on 4 November 2022
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Overall Experience
4.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Thank you for your review of Clarence Park. We are very pleased that you are happy with the home, the staff and the food provided.
Kind regards,
Caroline.
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Review from T E (Friend of Resident) published on 21 June 2022
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5.0 out of 5
Reply from Leila Sharkey, Operations Manager at Clarence Park
Thank you for your review, it's lovely to hear that everyone is so welcoming and friendly.
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Review from A C (Son of Resident) published on 25 May 2022
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4.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Dear A C,
Thank you so much for your kind words. We are very happy you are pleased with the care your mother receives at Clarence Park.
Kind regards,
Caroline.
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Review from Joan F (Daughter-in-law of Resident) published on 24 November 2021
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4.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Thank you for your review; we are happy that you are happy with the care at Clarence Park and that the staff are kind and patient.
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Review from J M (Relative of Resident) published on 24 November 2021
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4.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Thank you for your review. Staffing is very difficult currently which is nationwide. It has been difficult to cover even with an agency when people go off sick without notice. We are able to work safely with two care staff and one nurse currently with the bed vacancies we have.
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Review from Robert P (Resident) published on 23 November 2021
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4.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Thank you for your review, its pleasing to know you are satisfied with the care and support and the laundry services.
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Review from Tommy R (Resident) published on 22 November 2021
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5.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Dear Tommy, thank you so much for your review. We are so happy you are happy at Clarence Park.
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Review from Shayne K (Resident) published on 4 November 2021
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5.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Dear Shayne, thank you for your kind words and your review of Clarence Park. We are happy that you enjoy living there, and we are happy you are living with us.
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Review from Richard S (Friend of Resident) published on 1 November 2021
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5.0 out of 5
Reply from Pip Harris, Marketing Manager at Clarence Park
Thank you so much for taking the time to write this wonderful review about the high standard of care your friend has received at Clarence Park. I will ensure that the manager and the staff team are aware of it as I'm sure they'll be delighted to hear your kind words. Take care, Pip.
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Review from M E (Resident) published on 23 February 2021
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3.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Dear Maureen.
We are very pleased you are happy at Clarence Park. Thank you for your review.
Best wishes
Caroline Walton, Quality and Compliance Manager for N Notaro Homes Ltd.
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Review from David S (Husband of Resident) published on 1 February 2021
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5.0 out of 5
Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park
Dear David, thank you for your very positive review. It is always lovely to receive positive news. We are so pleased your wife is being kept safe and protected at Clarence Park. Kind regards.
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Review from A P (Son of Resident) published on 20 January 2021
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5.0 out of 5
Reply from Immacolata Jacobs, Media Marketing at Clarence Park
We really appreciate the time you have taken to complete this wonderful review. Our staff take great care and respect when providing support for all our residents and their loved ones. And we are particularly proud of the incredible work they do each and every day while we work through COVID-19. I will personally ensure all the team at Clarence Park are aware of your positive feedback. Kind regards
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The Review Score of 8.0 (8.009) out of 10 for Clarence Park is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.169 for Clarence Park is calculated as follows: ( (21 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 59 Ratings = 4.169
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.84 Points relating to the number of positive Reviews for Clarence Park is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 4 Positive Reviews ÷ 8.6 = 0.465
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Apr 2019
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Job Title: Care Home Manager
Joined: 2010
Teresa was born in Rainham Essex and started her nursing carer at the age of 14, volunteering at Saint George’s hospital in Hornchurch. In 1986 Teresa moved to the West Country with her family and continued working in various care homes and progressing through her career. This has included working for Notaro homes in previous years. For the past twenty years, Teresa has been nursing and managing an acute medical area. This involved working closely with a wide range of multidisciplinary teams to ensure delivery of care to a high standard.
Most recently Teresa has moved her mother down to the southwest and has reviewed her working career and felt returning to Notaro homes would provide her with the opportunity to provide the high standard of care that she believes should be available to everyone. Teresa believes in working closely with residents, their families and friends and her team members to achieve a warm, friendly and homely place to live and work at Clarence Park Care Home Weston Super Mare. Teresa has a strong family grounding and enjoys spending time with her family and quality time with her seven, soon to be eight grandchildren. Teresa enjoys DIY and taking care of her dog, tortoise and fish and hates shopping so loves the internet.
If you would like to contact Teresa, Please call the home.
