Clevedon Court Nursing Home

32 Dial Hill Road, Clevedon BS21 7HN
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8.4 57 Reviews
  • Clevedon Court Nursing Home, Clevedon
Clevedon Court has operated as a Nursing Home serving Clevedon and its local areas since 1986. Set in the Dial Hill area of Clevedon the home is proud to offer exceptional accommodation, engaging activities and a wonderful serene outdoor garden.

The Victorian building with its purpose-built extension has 50 single rooms, 35 of those with ensuite. With wonderful views across the Severn Estuary at the front and landscaped gardens overlooking the cricket ground; the setting makes Clevedon Court a fantastic choice for a loved one to become a resident.

Clevedon Court’s rooms are tasteful and comfortably furnished, but the home understands and encourages residents to bring personal pieces to help with the adaptation.

Clevedon Court has a minibus which allows a wide range of social events, hobbies, activities and outings. All the activities are designed to benefit all aspects of the resident’s well-being, be it physical or mental.

Clevedon Court is dedicated to providing personal-centred care. For that, staff work with residents and their families and representatives to create a personalised care plan. The home values giving the best care to the residents while maintaining their dignity and allowing as much independence as possible.

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Care Provided by Clevedon Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rafeeza Ali (Deputy Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Clevedon Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Clevedon Court has an open visiting policy and residents are encouraged to invite whomever they choose. Visitors can enjoy meals with their loved ones upon request.


  • Parking

  • There is parking onsite and Dial Hill has plenty of spaces to park if full.


Clevedon Court Nursing Home Reviews (57)

Total of 57, showing 1-20
8.4

Clevedon Court Nursing Home has a Review Score of 8.4 (8.403) out of 10, based on 3 reviews in the last 2 years. Over all time Clevedon Court Nursing Home has 57 reviews.

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Review from D H (Son-in-law of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the short time that my Father-in-law was a resident, he received the most amazing, professional, and compassionate care.
Everyone tried their utmost to overcome his problems, the management and staff provided wonderful support to our family at the most difficult time.

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Review from A D (Son-in-law of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the death of my mother-in-law, who had been a resident for two years at the home, I want to express my thanks in the way she was cared for on the day of her death. The nursing and support staff showed real care and concern throughout this difficult time for my mother-in-law and family present.
Staff were also extremely professional in their dealings with NHS medical staff when they arrived, keeping us informed of their progress.

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Review from M W (Stepdaughter of Resident) published on 29 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my stepmother to Clevedon Court Nursing Home because I was unhappy with the care she received in a previous setting. I was pleased with how well she looked soon after her arrival. The staff were lovely and provided excellent care.

Reply from Ken Dawes, Home Manager at Clevedon Court Nursing Home

Thank you for your review. My team work really hard to give the best care that they can give and they will be delighted to hear about this review.


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Review from Heather M (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so happy to write about this lovely care facility. My mother was very concerned when it became necessary for her to move into a nursing home as she had previously had a horrible experience at another home. Clevedon Court Nursing Home has and is providing the most wonderful care for my mother, she
feels very secure and safe, she is never lonely and the staff are all so warm, kind and friendly. I've been so impressed with not only the wonderful level of care but the cleanliness of the home, particularly the kitchen which is immaculate and the quality of the food is exceptional. I can not say enough good things about this lovely home and I'm so grateful that my mother is cared for so well.

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Review from Zena S (Niece of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who work in Clevedon Court Nursing Home showed kindness, respect and understanding to my aunt. Including the cook and kitchen staff who were also thoughtful and kind.
We were nervous about my aunt going into a home but she was made welcome and made comfortable. I felt that the carers treated
her like their own aunt. My aunt was surprised at how nice it was. Knowing my aunt was content took a great deal of pressure off of us.

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Review from Paul O (Son of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very concerned when mum needed to move, she had had a bad experience in the past. The reviews for Clevedon Court Nursing Home were very positive and our experience has exceeded the reviews in every aspect. The staff are outstanding in the level of care and support they provide. They are well-trained
and capable but the way they support mum is friendly and dignified. Mum feels safe and secure at all times. The home is clearly well-run by a team of people who understand the needs of the people they look after. Excellent

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Review from Carol F (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and care that the staff gave my mum and our family at this very sad time were exceptional. I am just so pleased that Mum was able to spend her last days at Clevedon Court.

Reply from Haris Khan, Chief Executive Officer at Clevedon Court Nursing Home

Thank you Carol for your kind words. We are so very sorry for your loss and are grateful that we were given the opportunity to assist at such a difficult time.


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Review from J L (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the team at Clevedon Court Nursing Home. Mum was met with kindness and exceptional care. Mum really enjoyed her stay and I could relax knowing she was in safe hands. I would recommend Clevedon Court to friends looking for a caring environment for their loved ones.

Reply from Haris Khan, Chief Executive Officer at Clevedon Court Nursing Home

Thank you for your lovely feedback. We are so very grateful that our team's efforts are recognised in such a positive way.


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Review from Simon C (Son of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Clevedon Court Nursing Home last year in a quite unwell state, but with the staff’s care and attention to detail Dad is now thriving. We have been so impressed by the staff at the home who genuinely care about the residents and their well-being. A great example of this was that
they enabled us to get my mum and dad together for their 65th wedding anniversary which was very special for us and challenging given the current circumstances. Clevedon Court is very well run and we are very happy with the service that Dad is receiving. Thank you!

Reply from Haris Khan, Chief Executive Officer at Clevedon Court Nursing Home

Thank you so much for your review Simon. The team work very hard to ensure high-quality care is being provided and they will be delighted to receive this feedback.


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Review from Heather M (Daughter-in-law of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has lived here for two years, and her care has been fantastic.
Whenever she has had periods of illness and been taken to hospital, they have contacted us straight away.
During the Covid Pandemic, they have been marvellous, they have listened to Government Guide Lines, but have always
put their residents first. Resulting in not having any Covid cases; truly amazing!
We have stayed in contact with Mum all the way through the pandemic, and she is very happy and feels very safe.
My husband was diagnosed with cancer at the end of 2019, and at times, unable to deal with everyday life. Clevedon Court has been very supportive of this to his Mum and also agreeing to me being the first point of contact.
I would very much recommend Clevedon Court, it is well run, and the carer staff are amazing to the extent that Mum thinks of them as grandchild with her being 90!

Reply from Lauren Barnes, Director at Clevedon Court Nursing Home

Thank you so much, Heather. Your comments mean so much to us.
I'll be passing everything straight to the team - and I know they'll love the thought of being grandchildren!


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Review from Julia D (Niece of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is frail but mentally very sharp for her age. The care she has received has been particularly appropriate as her needs as an individual have been established and well communicated across the kind, dedicated staff who care for her.
During Covid the standards of safety at the home have been
outstanding and although this limited our access we were so grateful that she was safe.

Reply from Lauren Barnes, Director at Clevedon Court Nursing Home

Thank you, Julia. Your words mean a lot to us - and I know the team will be very grateful to hear how highly you think of them. It's been so frustrating with the limited access, but we're proud to know that you've been able to trust us during this time.


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Review from Kathleen S (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I took the decision to move mum to Clevedon Court from her previous care home in 2018 and we have been more than delighted with our decision. Mum has vascular dementia, and we feared she did not have long to live. However, once the move to Clevedon Court took place, we noticed some really
positive changes in Mum, and now in 2020, she is actually more responsive to stimulation from music (which she loves) and has fun. She is engaged and communicative, and bright. We now think she was thoroughly depressed at her previous home. I cannot begin to tell you the joy we feel in this transformation which I feel can be attributed to the following:
1. Excellent care from people who truly care and are constant, and clearly chosen by the management team for their loving kindness and expertise.
2. An engaging range of activities, even during this most difficult of years, including; Calls on skype, take part in fun things.
Great food, happy carers - Thank you Clevedon Court.

Reply from Lauren Barnes, Director at Clevedon Court Nursing Home

Thank you so much for this amazing review. Its is an absolute pleasure to look after your mum. It has been a tough time for everyone this year, but comments like this will really lift the staff's spirits, so thank you again.


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Review from Susan L (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This Nursing Home and the staff are all brilliant, kind, very caring and work so hard to maintain the highest of standards. My Mother has been there for 12 years and has always been happy there. She gets the love and attention and medical needs required. I can’t recommend this home highly enough, it’s
an excellent Nursing Home.

Reply from Lauren Barnes, Director at Clevedon Court Nursing Home

Susan, thank you so much for taking the time to do this review for us. I will ensure the team gets to read this. Mum is part of Clevedon Court's family it's an absolute pleasure looking after her.


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Review from Morag R (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clevedon Court is a Nursing Home that I would recommend to anyone, they work as a team, seeing the resident and their family as a package ensuring that both are happy and content with the care given. Our dad went to the Nursing Home to recuperate after spending time in hospital, he hated the idea as
he liked being at home. To our shock and surprise, he loved Clevedon Court so much he decided to stay. The Clevedon Court team supported our family during this period allaying all our fears. Today our dad is happy, has everything he wants or needs and you cannot ask for anything more.

Reply from Lauren Barnes, Director at Clevedon Court Nursing Home

Thank you so much, Morag for this lovely lovely comment! We are so happy that your Dad and you as a family our happy. It means we are doing something right. We will ensure the team reads this review it will really lift their spirits.


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Review from John B (Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the care I have received at Clevedon Court since my arrival during March 2020. The staff continue to be kept and considerate despite my impatience at times. The premises are kept very clean and the rooms adequately furnished. The food is 'institutionally' good. My main problem
is one of mobility and my physio will continue to visit me once the lockdown is lifted. Similar arrangements will apply with my chiropodist. My only complaint is lack of signal for mobile telephone but I don't suppose the home can do anything about this.

Reply from Lauren Barnes, Director at Clevedon Court Nursing Home

John, thank you so much for your lovely comments. You can always use the main phone lines if needed. We really appreciate your lovely feedback.


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Review from Lorraine W (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is at Clevedon Court and I have such faith in the carers and staff. They show such empathy and compassion. They always have a smile for the residents. Nothing is too much trouble. They try to bring happiness to each and everyone which has not been easy in this challenging year. They have worked
tirelessly to keep standards high. Thank you on behalf of Mum and our family.

Reply from Lauren Barnes, Director at Clevedon Court Nursing Home

Lorraine, wow! Thank you so much for that lovely comment. I will ensure that our team can read what you have said. It is an absolute pleasure looking after your mum she makes us smile.


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Review from Nicola M (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum became a resident of Clevedon Court in August during lockdown which was the hardest time ever trying to source nursing care for her without being able to look around. I feel I have made the best decision ever, whenever I call, which is every day the staff are quick to update me on how she is
and the phone taken to her which means a lot to us. Mum seems very happy being here and has built good relationships with the staff. More recently we have started to have door visits with her which is lovely. I feel without actually meeting the staff face to face due to COVID I have got a good relationship via telephone calls with them regarding my mum. Thank you.

Reply from Lauren Barnes, Director at Clevedon Court Nursing Home

Nicola, thank you so much for your lovely comments and I will pass this on to our team. It is a pleasure looking after your mum and we love speaking to you every day.


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Review from S J (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here and cared for very well. If something goes wrong the staff deal with it very quickly and sort it out very well. I have to have very soft food as I have a damaged swallow and choke very easily. I cannot get on with pureed food so they ask me each day what I want to eat and get it for
me. The staff are very kind and friendly and I do not feel lonely as I did where I was before I came here. I hope to spend whatever time I have left here.

Reply from Lauren Barnes, Director at Clevedon Court Nursing Home

Thank you so much for your feedback. It is an absolute pleasure looking after you and I hope you remain happy living here.


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Review from Kath P (Wife of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This review is based on the care received in the palliative care unit and not the rest of the home. The room was small and for those who spend all day in their room, it is very isolating as there is nothing to see. The design of the room made it impossible to place the chair to enable anyone to look
out of the window, though some rooms had no views. The room only had a toilet and washbasin, the shower was down the corridor and was also used as a storage room/visitors toilet.
The unit was busy, on one occasion when I rang the call bell it was 15 mins before a member of staff appeared. The staff seemed friendly when I visited, but my husband told me that some were not so kind towards him, probably due to not being able to understand him due to his speech difficulties.
End of life care left a lot to be desired and caused trauma due to lack of training of staff, this has now been addressed. Also, property was removed from the room without permission.

Reply from Lauren Barnes, Registered Manager at Clevedon Court Nursing Home

This is very unfortunate that we have received this review, which is not an accurate position of where Clevedon Court Nursing Home is and what it does. We pride ourselves on giving excellent end of life care and it seems, from this review, on this occasion we fell short of our very high standards. It is an isolated incident that happened late last year and it seems to be over a procedural issue and that we fully disclosed to CQC and the local safeguarding team. The concern was fully investigated and closed and we have enhanced our procedures to ensure this does not happen again and you will see from our other reviews this is most definitely a one-off concern. We apologise for any distress caused to this family.


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Review from Pauline H (Wife of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the past 6 months, my husband has received the best care for his progressive illness from all staff, carers and nurses including, and especially, the kindness during his final days. There was great dignity and emotional support for us both. The carers are cheerful and friendly and I feel we have
become family during my daily visits. I thank you all.

Reply from Lauren Barnes, Clevedon Court at Clevedon Court Nursing Home

Thank you so much for your heartfelt words. We will make sure these go straight to the team. Your words will mean so much to everyone at Clevedon Court.


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Current Review Score: 8.4 (8.403)

Overview of Review Score

The Review Score of 8.4 (8.403) out of 10 for Clevedon Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Clevedon Court Nursing Home is calculated as follows: ( (29 Excellents x 5) + (5 Goods x 4) ) ÷ 34 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.55 Points relating to the number of positive Reviews for Clevedon Court Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 3 Positive Reviews ÷ 10 = 0.3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Rafeeza Ali

Job Title: Deputy Manager

Joined: 2023

Rafeeza started with us as a Clinical Lead but became a Deputy Manager.


Frequently Asked Questions about Clevedon Court Nursing Home

What types of Care is Clevedon Court Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Clevedon Court Nursing Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Clevedon Court Nursing Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Clevedon Court Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clevedon Court Nursing Home to the centre of Clevedon?

0.5 mile(s) as the crow flies, distance by road may be significantly further.