The Ellenborough Nursing & Residential Care Home

9/11 Neva Road, Weston-super-Mare BS23 1YD
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9.6 42 Reviews
  • The Ellenborough Nursing & Residential Care Home, Weston-super-Mare
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Care Provided by The Ellenborough Nursing & Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Ellenborough Care Ltd
  • Person in charge
  • Naomi Crofts (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Ellenborough Nursing & Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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The Ellenborough Nursing & Residential Care Home Reviews (42)

Total of 42, showing 1-20
9.6

The Ellenborough Nursing & Residential Care Home has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time The Ellenborough Nursing & Residential Care Home has 42 reviews.

Overall Experience

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Review from L B (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The attention to my father is of a high standard, he is cared for with compassion and friendliness. This is also always given to me as the visiting relative. I have never had any issue in contacting either the carers or the administration department and they are always happy to give me information
either by phone or face to face.

Reply from Hayley Bruce, Administrator at The Ellenborough Nursing & Residential Care Home

Thank you so much for your lovely words. We love having your father here as part of our family, and our staff will be happy to know how happy you are with the care he receives.


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Review from Madi T (Wife of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a lovely home, the staff are wonderful and very caring, they go above and beyond for the residents' needs. The manager is very welcoming and friendly, always happy to help and support. My husband was a resident there for almost two years. He was treated with kindness, respect and consideration.
I used to go three times a week to see him and all the time he was clean and well looked after, the freshly cooked meals were very tasty and well balanced. He had a very nice and bright room that was cleaned daily. I wouldn't hesitate to recommend Ellenborough Care Home to anyone and would like to thank all of the staff and the manager for their care and support.

Reply from Hayley Bruce, Administrator at The Ellenborough Nursing & Residential Care Home

Thank you for your lovely and kind words, we are touched to hear how happy you are with the care and love we gave to your husband. We appreciate you taking the time to leave us a review, and we will pass this on to our staff. It's wonderful to hear that we were able to provide a real home away from home.


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Review from Beth M (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful, it was a true home-from-home. I could visit my mother when I wanted and with a quick phone call in advance, the staff made sure Mum was settled and ready in her room for my visit. Towards the end, Mum became less and less able with several illnesses but she
was always treated with respect and dignity, and as she maintained her capacity to make decisions she was always asked how she wanted things done. I was kept fully informed of all that was happening when she was ill and when she was at the end of her life I was telephoned allowing me time to go and sit with Mum for a little while before she died. Everyone was so kind, bringing us cups of tea and biscuits when we visited and allowing us time to be with Mum before she was moved to the funeral directors. I cannot fault anything that they have done for me or my mum during her couple of years staying with them. Mum was always happy and well cared for and I would highly recommend Ellenborough Nursing Home.

Reply from Hayley Bruce, Administrator at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of our Ellenborough Nursing and Residential Care Home, we really appreciate your kind words and will ensure that they are passed on to our team in the home. It was a pleasure for us to care for your mother, and to welcome her, her family and friends as part of our family here at The Ellenborough.


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Review from Verity M (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mum and dad live with me and they needed daycare along with an assisted bath. The care staff and management staff were so helpful and friendly in getting this arranged. They understand so well the issues and challenges elderly people face. They were absolutely lovely to mum and dad. They
do an incredible job and I could not praise them enough.

Reply from Carol Schroeder, Administrator at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of our Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home. We were happy to help. It was a pleasure to meet you and your parents.


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Review from Carol H (Mother-in-law of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law moved to The Ellenborough Nursing & Residential Care Home from a residential home and after some time spent in the hospital. I visited many in the area and then found Ellenborough. I was very impressed with the manager, she is extremely kind, caring and sensitive to not just the resident's
needs but also the family. I was shown around and I found the rooms that she showed me were very tastefully decorated and extremely clean, fresh and kept to a very high standard. The secretary is extremely helpful, kind and efficient. Both the manager and the secretary make a very good team.
The staff have been very efficient and polite to both residents and family. The food is of good quality and high standard. I am always offered refreshments when I visit.

Reply from Carol Schroeder, Administrator at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of our Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home. It is a pleasure for us to care for your mother-in-law, and to welcome her, her family and friends as part of our family here at The Ellenborough.


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Review from Stuart R (Brother of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last twenty years or so, I have gained experience with many nursing homes where relatives and friends have stayed, all are very welcoming for the initial period but that seems to fade a little as time goes on. The Ellenborough Nursing Home were welcoming from day one to the final day, always
happy and helpful, professional and understanding, the kitchen accommodated my sister's tastes and she was happy and content during her stay.

Reply from Carol Schroeder, Administrator at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to write us a review. We pride ourselves on making sure all our residents are welcomed and made to feel special and part of our family, even if that means tweaking the menu on the odd occasion.


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Review from Sally W (Goddaughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ellenborough Nursing Home is the most wonderful home. All the staff care so much. My godfather has been a resident for approximately eleven months and settled almost straight away after what was a stressful and challenging five months for him. The staff are so committed to all their residents and give
each one of them the personal attention they need, they are not just a name. They are also so very supportive of the relatives too. As a relative, it is important to know your loved one is cared for as though you are caring for them it is better than winning the lottery. At Christmas, Easter, Valentine's day all the staff are spoilt. When or if I need to go into a home, this is where I want to be!

Reply from Carol Schroeder, Administrator at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of The Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home. It's so nice to know that your relative has settled with us, we do try to make it a home from home and like to treat them as part of our extended family.


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Review from R H (Wife of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by the welcoming and caring staff. The home was really clean and kept to high standards.
The care given to my husband was second to none, delivered with dignity and respect.
It made a very difficult time much more bearable.

Reply from Carol Schroeder, Administrator at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience at our Ellenborough Nursing and Residential Care Home; we really appreciate your kind comments and will ensure that they are passed on to our team in the home. It was a pleasure for us to have been able to care for your husband, who certainly became part of our family here at The Ellenborough.


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Review from Helen W (Wife of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of this care home for a few years. The staff and nurses are very caring and look after the residents very well, providing support and treating my husband as a person.

Reply from Carol Schroeder, Administrator at The Ellenborough Nursing & Residential Care Home

Thank you for your review. Here at Ellenborough, we pride ourselves on making our home feel like the residents' home. We pride ourselves on a person-centred approach to care, believing every resident has the right to be individual and feel valued. We are proud to care.


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Review from Paula W (Daughter of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What's lovely about The Ellenborough is a combination between the warmth of the people who work there, and the welcoming, homely interior. The management and staff make a great team and clearly enjoy working there. Throughout Mum's stay, they really catered to her every need and her wishes, which is
so important. Nothing was ever too much trouble. I knew I could phone anytime, and they even took the time to set up virtual visits. They are a dedicated team who treated Mum with dignity and respect, right up until her passing. Mum was an amazingly lovely lady, but knowing she was in the safe hands of the caring management, nurses and staff. My brother and I know we made the right decision in choosing The Ellenborough.

Reply from Carol Schroeder, Administrator at The Ellenborough Nursing & Residential Care Home

Thank you for your lovely review. It was an honour and a pleasure to take care of your mum here at Ellenborough Care Home. We are glad you were happy with our care.


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Review from Trudi S (Daughter of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been placed in Ellenborough Care home after a long stint in hospital. She has been a resident here since January 2022 and now has to remain in full-time care. The manager and owners have made it possible for Mum to stay. The manager is a kind and caring lady, who puts her residents at the heart
of every decision she makes. She is proactive for resident safety, she is always available to chat to and if you need her, she is open, transparent and honest. All the other members of the staff and nursing team we have encountered, are all so approachable and friendly. They are always smiling and happy which makes every visit warm and inviting. I cannot speak highly enough of this care home and all its dedicated staff. I'm so pleased my mum is settled here, it gives me peace of mind and helps me sleep better at night, knowing she is safe and being cared for by kind warm loving people.

Reply from Rakhi Ruparelia, Director at The Ellenborough Nursing & Residential Care Home

Thank you so much for your kind words. We are delighted to hear that you are happy with the care that your mum receives.


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Review from Jane I (Daughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was moved to this nursing home from another local home. Within 3 months, she has put on almost a stone in weight and is now out of an at risk group. She is well cared for, very happy and a picture of health for her 91 years. It’s a fantastic nursing home, with excellent staff from housekeeping,
cooks, carers, nurses to the management team. It’s a relief that when family visit her and the time comes to leave, we do not go home and worry. Peace of mind is a wonderful thing.

Reply from Rakhi Ruparelia, Director at The Ellenborough Nursing & Residential Care Home

Thank you for your review of Ellenborough. I will share your kind words with our wonderful team.


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Review from Hugh S (Brother of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in the care of The Ellenborough Nursing & Residential Care Home for 5 years and has always been well looked after.
On all my many visits the staff at what ever level have been friendly. helpful and efficient.

Reply from Kathy Durston-Heseltine, Administrator at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of our Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. It is a pleasure for us to care for your sister, who certainly is part of our family here at The Ellenborough.


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Review from Glynis H (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately because of Covid, things have been hard for all relatives. With our loved ones in nursing care homes, we have not been able to visit, so we have had to leave our loved ones in the hands of others. My husband and I have been lucky as Mum has been at Ellenborough for a number of years, so
we knew that she would get the care she's always had. I cannot answer the activities as with Covid, it’s probably not been as normal, however, in ordinary circumstances, the home provided various activities. The food has always been excellent and I have been known to have a roast potato.

Reply from Mel Haslewood, Senior Administrator at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of our Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. It is a pleasure for us to care for your mum, who certainly is part of our family here at The Ellenborough.


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Review from Shirley M (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you step through the front door, staff are friendly, helpful and full of knowledge on the workings of the home. You feel as if you are at home and I can ask for nothing better for my mum. I know she is happy and well cared for which makes me feel I made the right decision on her behalf.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of our Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from J L (Partner of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that the home and service is very good.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of the Ellenborough Nursing and Residential Care Home, we really appreciate your kind comment and observations and will ensure that they are passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Susan T (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mother here after trying out 2 other homes, neither we were happy with. This home is friendly, caring, 'warm' and approachable. All of which you need when your loved one has to move into a care home. The staff are all lovely and know my Mum very well.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of the Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations and are very glad to hear that your Mother is now receiving the care that you have been looking for.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Ray L (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, qualified and supportive staff. Display, understanding and patience with my mother and other residents.
Keeps the family informed of mum's behaviour, medical issues and level of cooperation.
Really pleased so far.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of the Ellenborough Nursing and Residential Care Home. We really appreciate your kind comments and observations and will ensure that these are passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Umerta S (Sister of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband resides at The Ellenborough Nursing & Residential Care Home since December 2017. He has been cared for very well by all who looked after him.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of the Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from David F (Son of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had my mother in this care home for four and a half years and we feel very comfortable in the home with every aspect of her care. The manager is always open to any queries we might have. The staff are always relaxed and good to chat too. So we always know what is going on in the home. The lady
who looks after the activities is excellent so we as a family are very happy to say to others this home is both caring and safe. My mother is happy so we are all happy.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of the Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations and will ensure these are passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for The Ellenborough Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for The Ellenborough Nursing & Residential Care Home is calculated as follows: ( (69 Excellents x 5) + (2 Goods x 4) ) ÷ 71 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for The Ellenborough Nursing & Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Ellenborough Nursing & Residential Care Home

What types of Care is The Ellenborough Nursing & Residential Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Ellenborough Nursing & Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Ellenborough Nursing & Residential Care Home have?

There are 21 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The Ellenborough Nursing & Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Ellenborough Nursing & Residential Care Home to the centre of Weston-super-Mare?

0.1 mile(s) as the crow flies, distance by road may be significantly further.