Review from J P (Wife of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and polite.

Nursing staff have a difficult job caring for him physically.

He enjoys the food.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of the Ellenborough Nursing and Residential Care Home, we really appreciate your comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Karen B (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience

My experience of the care home when visiting was very warming and welcoming. The staff appeared very professional and nothing was too much trouble. My mum was looked after as if she was one of their own.

My mum was only with you for two weeks but she was treated with dignity, kindness and respect,

which was very heartwarming. I cannot express how grateful I am which the home. Thank you all from myself and my family members.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of the Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations and will ensure they are passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Alison Y (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience

My mum went into Ellenborough for respite for a month but sadly took a turn for the worst.
The care and attention that was given was wonderful. Full marks to everybody in the home.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of the Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Joy S (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience

My dad needed palliative care. I chose Ellenborough care home in Neva Road because of the staff and the love I felt when I was looking for a place my dad could feel at peace.
Everything for me was way above expectation.
Thanks a million.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of the Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to the whole team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from P C (Son of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience

My father has spent about two years and nine months as a resident at Ellenborough. The first six months were with my mother who died in June 2016. I am very pleased with the way that they were both looked after, the staff all deserve a medal for maintaining such a friendly and professional level of

care to all the residents. My father always used to say that they had the best chef in W.S.M. He loved his food!
My father has now also passed away and so that's why my wife and I wanted to record our opinions and say a big thank you to the manager and all the staff at Ellenborough Nursing and Residential Care Home.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for reviewing your experience of the Ellenborough Nursing and Residential Care Home, we really appreciate you taking the time to send in your kind comments and observations, at this sad time for you and your family. Your Father was a highly respected and well-loved member of our Ellenborough family and he will be missed by everyone in our home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from G G (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience

Like the Ellenborough. Staff are approachable, feels homely and clean. I always feel welcome. My mom feels safe and looked after.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of the Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Patricia B (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience

Staff good, caring, always kind to Mum. Always been supportive to me and my family.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of the Ellenborough Nursing and Residential Care Home, we really appreciate your comments.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Irene C (Daughter-in-law of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience

Since moving to The Ellenborough Nursing & Residential Care Home, my mother-in-law is much more settled. She is well looked after and really cared for. She has put on weight and is always smartly dressed and groomed. The nurses and carers are friendly and approachable and obviously care about the residents.

My mother-in-law is happier than she has been for a long time. We are delighted with the care she receives. Thank-you to all the staff.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of the Ellenborough Nursing and Residential Care Home, we really appreciate your kind comments.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from T T H (Husband of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience

I have been visiting friends and members of Churches here in Weston Super Mare for now over six years and have been very happy with all that I have experienced in the care of the residents.

Reply from Sian Kennell, Office Manager / PA to Directors at The Ellenborough Nursing & Residential Care Home

Thank you for taking the time to review your experience of Ellenborough, we really appreciate your kind comments.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Patricia S (Daughter of Resident) published on 3 October 2017
Submitted via Website • Report

Overall Experience

I would like to thank everyone at The Ellenborough for looking after my mother until she passed away a few weeks ago. Mum didn’t want to end her life in hospital and the love and care she received from the staff was exceptional. Words cannot say how grateful all the family are to everyone at The Ellenborough.

Mum was treated with great dignity until the end. Thank you all so very, very much.

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Review from G B (Resident) assisted by family/friend published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience

The home is situated in the corner of an active attractive road. Which is on a bus route and near the railway station. The food and service is very good. The staff is very helpful and understanding.

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Review from Christina D (Daughter of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience

My Dad moved to the home last October due to a change in his physical abilities. My initial contact was over the phone and email as I was not able to visit the home prior to Dads admission. The manager was so helpful emailing photos of the rooms available and spending time on the phone. She is also

very caring and understanding and this reflects in all of the staff in the home. When I was able to visit Dad, I found the staff helpful and friendly and very patient with him. Any issues regarding his care were reported to me promptly.
Since his admission, I feel like I have got my Dad back again. He looks well cared for and when I call him he sounds happy and back to his old self. I am delighted and very grateful to everyone at the home.

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Review from Glyni H (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience

The Ellenborough Nursing & Residential Care Home is like going to Grandmas House. It's clean and welcoming, the staff are always at hand for any questions and make you aware of any new legislation.
The residents all look well looked after with smart clean clothes which show the staff take great care

in coordinating colours on each resident. There is always a board for lunch with a choice of mains and desserts with home cooked food. In fact, I would not mind lunch at
The Ellenborough Nursing & Residential Care Home myself. Even the fish and chips!
They have a singer that comes in, someone to do nails and hair, exercise and bingo which makes for happy residents which everyone seems. We have been visiting mum now for 4/5 years and the standards never change. I have never had any issues with the home. Its so good to have peace of mind with my much-loved mother.

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Review from Patricia B (Niece of Resident) published on 17 February 2017
Submitted via Website • Report

Overall Experience

I live in Canada and having my aunt in such a good care facility takes a huge weight off my mind. I chose The Ellenborough Nursing & Residential Care Home several years ago because three unrelated persons each put the home in the top three they would recommend. She had a very bad bronchial infection

in January and her care and the information related to me was above reproach. I find the staff from the manager down very helpful, caring, respectful and knowledgeable. My aunt feels very relaxed and at home at Ellenborough. I visit several times a year and am made most welcome, in the interim I receive frequent e-mails keeping me up to date on my aunt's condition.

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Review from Pat O (Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience

Once again stopping at the above was an excellent stay. The staff were excellent, rooms were very clean, as was the rest of the home.
As for the food, it was excellent for all my stay. If nursing homes are all like this one, there shouldn't be a problem. All in all, it was a great and relaxing stay.

Keep up the good work at Ellenborough, and once again, Thank you!

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Review from Beverley E (Daughter of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience

My father was discharged from Hospital on 14th July at 4:15pm and arrived at Ellenborough Nursing Home, he was greeted by the staff, who were very friendly, caring and made dad feel safe which enabled myself and mum to know he was in very safe hands, which gave us peace of mind. When it was time for

us to leave Mum and I knew in our hears that we have made the best decision for Ellenborough Nursing Home to give excellent love and care in a very homely environment.

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Review from Shirley H (Daughter of Resident) published on 7 June 2016
Submitted via Website • Report

Overall Experience

My friend recommended this nursing home as her Mother had been a resident a few years ago. We were warmly welcomed by the manager, who showed us the rooms that were available and the sitting rooms etc. The whole place seemed friendly, calm, clean, warm, welcoming and very well run with no unpleasant

" hospital" smells. My Father was there for about 11 weeks and we felt very confident that he was in the best possible place. l felt he was very much a person to them, not just a resident and that they genuinely cared about him, nothing seemed too much trouble. The thing that l especially liked, was that all the staff chatted to him, from the Manager to the lady who cleaned his room, not just the staff in charge of his personal care. They did everything they could to ensure he was comfortable and the whole family felt we could not have made a better choice, we are very grateful for everything they did for him.

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Review from Brenda W (Daughter of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience

My mum was living at Ellenborough for 4 years 3 months. Generally my mum and I were very satisfied overall. Since mum became very ill after Christmas, the care, love, respect and dignity given to mum, myself and other relatives was second to none. Helping to enable my mother to 'die a good death'.

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Review from Angela W (Sister of Resident) published on 9 November 2015
Submitted via Website • Report

Overall Experience

We chose Ellenborough for our brother because there was an atmosphere of happiness and caring when we did our initial visit.
We were not proved wrong. Throughout our brother's time here he was treated with the utmost respect and care. The staff went out of their way to make him feel comfortable and

at home. Indeed, he did see Ellenborough as his home, and chose to end his days there, amongst the people he regarded as friends.

It was quite a difficult transition for our brother as he was only 64 years old and diagnosed with terminal cancer, needing care 24/7.

But the young, cheerful and dedicated staff at the Ellenborough made his time with them a pleasure. They spent time talking with him and cooked whatever he fancied eating....he really appreciated their attention and care.

They were also there for us, his family. We would visit every day, usually spending all day with our brother. We were embraced and made to feel completely at home. Tea and coffee was at our disposal and lunch was provided if we would have liked it.
They sympathetically discussed our brothers illness and prognosis, and gave wonderful support to us all.
I cannot stress highly enough how much we owe the management and staff at Ellenborough for making our brothers final days as comfortable and can I say, as enjoyable, as they did.
Special thanks to Manager for leading such a wonderful staff.

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Review from Sallie M (Wife of Resident) published on 10 August 2015
Submitted via Postal Card • Report

Overall Experience

My experience of my husbands stay in the home is nothing but good. The trauma of having to put someone in a home is obviously really awful, but I need not have worried- I cannot fault this nursing home. I am currently awaiting surgery- all the staff are so caring towards me as well as my husband. They

are always happy and welcoming. My only worry is that as my husband goes deeper into dementia he may say or do something out of character and so become a liability, but at the moment everything is nothing but excellent. 5 star!

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The Ellenborough Nursing & Residential Care Home

Care Provided by The Ellenborough Nursing & Residential Care Home

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Funding & Fees Guide for The Ellenborough Nursing & Residential Care Home

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