Sycamore Lodge

Lodge Lane, Nailsea, Bristol BS48 1LX
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9.6 50 Reviews
  • Sycamore Lodge, Bristol
Sycamore Lodge is bright and spacious with lots of love and laughter where the ethos is wellness, happiness and kindness to care for the individual and support the family.

It is a 78 bedded residential and nursing home in Nailsea near Bristol.

They care for people living with dementia with either residential or nursing needs from the onset of dementia to end of life. They also care for elderly persons with general nursing needs on the 18-bed nursing floor.

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Care Provided by Sycamore Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Barry O'Driscoll (Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008

Funding & Fees Guide for Sycamore Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,302
    • Self-Funded Nursing Dementia Care from £1,463
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,398
    • RESPITE Self-Funded Nursing Dementia Care from £1,563
  • (these prices are only a guideline, please contact Sycamore Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Sycamore Lodge Reviews (50)

Total of 50, showing 21-40
9.6

Sycamore Lodge has a Review Score of 9.6 (9.639) out of 10, based on 24 reviews in the last 2 years. Over all time Sycamore Lodge has 50 reviews.

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  • 20
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Review from Shirley G (Wife of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience in a care home for my husband. I was pleasantly surprised by the care and attention he received as he was bedbound.
He received good humour and respect at all times, and as a visitor every day to him, I was welcomed by the staff.
The food consistency was tailored to his particular
need.
Medical attention was always available.
Entertainment was organised.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you for taking the time to leave us a review. We appreciate all of your kind comments about our service and our team; it really means a lot to us here at Sycamore.


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Review from Tim F (Husband of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the overall care given to my wife has been very good, and would recommend this care home to any other service user.
Her general well-being has improved since she has come here, as I am able to visit her more frequently.
She doesn't want to move into another care home!

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you for leaving us such a lovely review; we really appreciate it. Your kind words will be passed on to the whole team.


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Review from Alison M (Wife of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was transferred from the hospital to the home in August 2022. He was receiving end-of-life care. The overall care is good, and the nursing input is excellent, with the excellent support of local paramedics and subsequent numerous visits to A&E - all excellent. My husband has improved and
is now stable, and I believe the excellent support of the home and community services has supported this improvement.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thanks for your review; this is great news. Our wonderful team strive to achieve the best quality of care for our residents and is so pleased to hear this. Your kind words will be passed on to everyone here at Sycamore.


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Review from B F (Wife of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Medical staff, first class, professional and very kind.
Office ladies are extremely helpful and friendly.
The furniture in the bedroom looks warn and tied and needs attention.
The accents of some agency staff can create a barrier to effective communication with some residents, which leads to safety
issues in some situations.
Overall, I have nothing but praise for the care and kindness of the full-time staff at Sycamore Lodge.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you for your kind words. Your feedback will be passed on to our wonderful team.


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Review from D B (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Sycamore Lodge last September (20) and her care has been excellent. All staff I have had contact with are cheerful and polite. Mum is kept busy with loads of activities to keep her alert and contented.

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Review from A H (Husband of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy for my wife, she is with the best.

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Review from Linsey B (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at Sycamore Lodge for the past ten years, and I would like to say how grateful we are to all of the staff for their friendly and professional service.
The staff love the residents and it shows, my dad always smiles when they come to talk to him. They are part of his family now.
During Covid-19, it’s been wonderful that we get a weekly video call from dad or when possible a socially distanced visit.
When mum died last year, the staff brought dad out to put a rose in the hearse, which was beautiful and brought many tears. And some staff came to Mum’s funeral to represent dad.
The staff go above and beyond their duty. Thanks, everyone!

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Review from Lynne C (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in Sycamore Lodge since July, she has settled in very well and says that she is happy. The staff make time for Mum, and she joins in with the activities. There are no problems with calling to find out how Mum is and talking to Mum on the phone. During these difficult times with covid
19, we were able to have visits and kept within the 2-meter distance. I am very happy to know that Mum is being well looked after and is being kept safe.

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Review from Louise P (Daughter of Resident) published on 14 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this home for about a year now. The staff are brilliant with him, he loves them all, they are all so good with him. All my family would like to thank them for being so kind to my father.
COVID has been horrid for us all, but more so for the wonderful staff of Sycamore House,
who at these difficult times have still managed to keep us in touch by video call every week without fail. Thank you all so much.

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Review from Marie S (Wife of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who suffers with dementia is very well cared for in a loving and professional nursing home. Good care in constant provided by staff who listen to both residents and family needs.

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Review from P E (Wife of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An extremely enjoyable Valentine's celebration meal. Relatives could take down their partner to participate in an evening meal. The room was delightfully decorated and the atmosphere joyful. An excellent 3-course meal provided by the chef and good support form the carers. A real highlight of the year.

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Review from S M (Wife of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and activities staff put a lot of effort into making a special evening event for couples on Valentines Day. Dining room decorated with balloons and roses, candles and chocolates. The chef excelled with a delicious three-course meal and only for a cost of £5. It gave me an opportunity to share
a special time with my husband.

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Review from R K (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was receiving end of life care at Sycamore Lodge due to being diagnosed with terminal cancer. He spent nearly 2 weeks at Sycamore Lodge. We as a family couldn't ask for anything more. Staff were kind, caring and professional and met my dad's needs when asked by himself and us as a family.
We sat with him from 8 am-11 pm every day and even saw the New Year in with him. Staff were more than happy with this even allowing dogs to visit.

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Review from S T (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has recently moved to residential dementia from the ground floor. We were pleased with the transition, particularly in how the staff have related to my Dad and his needs. He has settled really well and appreciates the staff for the care and attention they have given my Dad.

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Review from Ian I (Son of Resident) published on 2 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Sycamore Lodge for over two years now and the change in her calmness (for the better) is staggering!
All of the staff that I have met have been friendly, chatty and always have time for the residents.
The home is warm, clean, there is plenty of light and has a lot of activities
for the residents to keep their minds occupied.
I really haven't got a bad word to say about Sycamore Lodge, and I strongly recommend the home as a great place for those who need it.

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Review from Sylvia C (Wife of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go out of their way to make my husband happy. He has a really good relationship with the carers but three in particular. I'm so grateful for everything they do. The care home is always clean and tidy. Lots of activities to do for residents.

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Review from T B (Husband of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The only problem I have is keeping track of my wife's personal needs (clothing - bathroom requirements).

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Review from P M L (Wife of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I see my husband almost every day so I see the day to day running of Sycamore Lodge. In my view, it runs very well. The activities are very good and fun for the residents. The residents are well looked after and the carers are always on hand for their needs. I see the management staff always interacting
with residents also I must mention the food is excellent.

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Review from I B (Husband of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bye and large I am happy where my wife is. As I have not met any of the night staff I cannot comment on nights. 95% of the day staff I feel do their hardest in a demanding job. As they are moved around different areas, sometimes daily, it might account for days that my wife seems more stressed than
others.

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Review from Victoria F (Daughter of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was recently diagnosed with Dementia. After a refusal with another home, Sycamore Lodge agreed to support the transfer of Dad from hospital to them.


I can only speak very well of the care that my Dad has received. Dad was quite aggressive when he arrived but they made sure that the relevant

support was in place in helping him settle with lots of patience and kindness. I called every day and liaised with Sycamore Lodge as to when would be best to visit and for an update on him and I have never felt that my phone call is inconvenient or a nuisance.


In this world of Dementia there are something no rules to behaviour and whilst sometimes this is out of character for people who have this, I have never been made to feel embarrassed for this.


Most importantly for me, the home is always providing stimulation and company for my Dad. He does have his moments but he is still my Dad and I feel safe in the knowledge that he is being well looked after. Thank you


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Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Sycamore Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.639 for Sycamore Lodge is calculated as follows: ( (190 Excellents x 5) + (74 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 277 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sycamore Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Barry

Barry O'Driscoll

Job Title: Service Manager

Joined: 2021

Barry qualified as a Mental Health Nurse in 2005. Prior to qualifying, from 2010, Barry worked across Acute and PICU settings as a staff nurse and manager and moved to the independent sector in 2008 working in a variety of quality and managerial roles. Throughout this time Barry had responsibility for a variety of setting including personality disorder, PICU, forensic pathways as well as social care environments including learning disability and nursing homes.


Barry joined Shaw healthcare in Oct 2021 taking up the role of Registered Manager at Sycamore Lodge. Barry is passionate about excellent service delivery and enhancing the care experience for our residents and families. Barry is also focused on staff engagement and experience believing that good care is only possible with a consistent and engaged staff team.


Barry is passionate about patient-centred care and multidisciplinary work to achieve the best outcomes for patients in our care.


Lauren

Lauren Julyan

Job Title: Deputy Clinical Manager

Joined: 2022

Experienced manager, Commenced nurse training in 201 and post qualifying has worked in a variety of settings within the care home sector. Joined the team in March 2022 and has responsibility for managing our Nursing Dementia and Pathway 3 beds within the home. Lauren is passionate about clinical standards within nursing homes and palliative care.


Norica

Norica Irimia

Job Title: Deputy Manager

Joined: 2021

Norica joined the team in November 2021 and has responsibility for managing the residential service, Norica provides a lot of mentorship and supervision to our new starters and is currently working towards qualifications within the leadership and managerial field.